User Reviews Overview
About eZee Burrp!
eZee BurrP! is a restaurant management platform that has been specifically designed for use by restaurants of all types such as fast food chains, cafes, bistros and fine dining establishments. The solution provides a kitchen...
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All eZee Burrp! Reviews Apply filters
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent
Great
Pros
It's best.
Waiting for mobile app of ezee
Cons
All is good. Great software. User friendly
Response from eZee Technosys
Hi Mohamed,
Thank you for such a great review. It feels great to know that you are enjoying our product. Keep spreading the word around :)
Regards,
Team eZee.
- Used Daily for 2+ years
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Review Source
using on 4 venues with around 30 sales points
Pros
easy of use, loading menus, changing aspect is all very intuitive, copying the items from one outlet to the other and the possibility to work on CSV files
Cons
report system is kinda cpomplicated, after some time the database get very big and slow, giving timeout on reports
Response from eZee Technosys
Hi Marco. Thanks for writing us. We have released the new version of eZee BurrP! (7.0) with drastic improvement in performance. After launching new version, there is much better optimization of the processes like report generation. Also, this software works with SQL 2014 version which gives a boost to load the reports from a large size database.
Please write us an email on [email protected] and we will be helping you to install new version of NexGen 7.0 at your end for better exposure on eZee. Regards, Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Ezee burrp, Imenu
can control for a restaurant needs
Pros
can control our needs easily and effectively manage
Cons
Nothing! everything to manage is fulfilled with this product
Response from eZee Technosys
Hi Vichheka,
We're glad to know that eZee BurrP! is fulfilling your expectations and requirements. In case you need any assistance with the product, do contact our 24x7 live support team.
Regards,
Team eZee.
Top eZee Burrp! Alternatives
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Very Genuine software and easy to use. Best 24 / 7 Customer support ever
Easy management of multi branches and online reports for managers
Pros
The POS management itself is strong and has many features for your easy day to day operations. New Features are update on a monthly basis. System is very robust for SMB businesses and also the price is very convenient.
Cons
The interface sometimes is too heavy for a POS. Also interface cannot be customized to what you want.
Need a better recipe management system. Need more sync features to automatically sync based on time and not a manual process.
Response from eZee Technosys
Hi Allan. Thanks for the review. We are glad to know that you have found our system to be feature-rich, user-friendly and support helpful. We keep improving our products and roll-out updates frequently. We have passed on your feedback to our development team and they will consider your suggestions. Thanks, and please keep sharing your suggestions on product improvements at [email protected] Regards, Team eZee.
- Used Daily for 2+ years
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Review Source
User Friendly Software and excellent customer support.
Pros
Ease in usage. Detailing in every aspect. Live support, 24*7. For each and every operations of a full service restaurant, it's a perfect software.
Cons
Sometimes it takes little long to get some core problems solved. Technical issues faced by customer can only be solved by technical team which doesn't work 24*7, so sometimes we have to wait until next day to get help with the issue.
Response from eZee Technosys
Hi Mayur, We¿re glad to hear your compliments for eZee BurrP! and our support services. As far as customer service is concerned, we provide a buffer time to solve each case. We apologize for the inconvenience caused and a late response to your issue. We assure you that your issues are addressed on priority further and your experience gets better. Best Regards, Team eZee.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very Hotel Management System
Easy to use and not complicated at all
Pros
The support executive are very good and ready to help at all time , I have never experienced any downtime of more than 5 mins .
Cons
So far I can not complain anything about the system , I have been using it for 10 years now and its a fabulous system .
Response from eZee Technosys
Hi George,
Thank you so much for such a great review. It feels great to know that you've been successfully using our solutions since last 10 years. That fact itself is the proof enough of its user-friendliness and quality. Keep spreading the word around and we assure you that your experience with us will only get better with time.
Cheers,
Team eZee.
- Used Daily for 2+ years
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Review Source
Very easy for handling this software
Pros
Features and Function very helpful for our accounts work, as well the live support very helpful for our smooth operations.
Cons
While the Check-in and Checkout time its taking too ling open the room, Sometimes its rotating the circle.
Response from eZee Technosys
Hi Vigin. Thanks for taking your precious time to rate us. We are happy to hear that you have found our software and support team helpful. Regarding the cons, We are about to release the new version of eZee FrontDesk (7.0) with drastic performance improvements. Once the new version is launched and your systems are upgraded we ensure that you will not face similar issues in future. Do you have any other concerns? If yes please write to us at [email protected] or you can always reach to us on our 24*7 live support.
Best Regards, Team eZee.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
One of the rep is the Best person we have come along in team support. He is absolutely...
The biggest benefit one can see from Ezee technosys is that they don't only sell you the product but they Follow you always and make sure u are always satisfied with their support team
Pros
The software is great, even though you can have problems at times with updates, Support Team is always there to help. This person is over all the other people in support team for he will for a fact solve the problem. We have been lucky enough to run into him a few times and he has ALWAYS fixed our issue.
Response from eZee Technosys
What an exciting review Ivar, big thanks! We passed on your regards to Sumit, he was so happy to read this. We are glad and lucky to have been working with you. Do drop by and send us a hello at [email protected] anytime. Happy to help, Team eZee!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
customer support
eZee given a good platform to handle restaurant business and it help us to manage our daily ordering system. The best thing is 24X7 support who always stand by to give best and quick solutions.
Thank you eZee and rep for your help. Will keep in touch if face any query.
Pros
It is easy to use the best thing about eZee is 24/7 support. I had a major issue about Vat calculation which was resolved by rep. He was very helpful and cooperative.
Cons
I am looking for more best and easy features in eZee.
Response from eZee Technosys
Hello Aldrin,
Thank you for the review. We're glad that you are quite satisfied with functions of eZee BurrP!. We always work on updating our software. So, our users can easily manage their business. We hope you find your desired updates in the upcoming versions of the software. Also, if you have any suggestions regarding the features or updates, you can drop them at [email protected].
Regards,
Team eZee
- Used Daily for 2+ years
-
Review Source
great software to operate with at all times, with great support team from ezee always helpful
gained so much experience on the operations of the ezee products, as well as the hospitality industry
Pros
easy access to support always and its never down for a long period, solves so many problems for the facilities and gives ease because you get all your reports for the business so you always keep track of your business
Cons
not that i can think of any but the problems we get is from client's employees because they feel it's got so many components and end up not using it to its full capacity
Response from eZee Technosys
Hi Motlamedi. Thanks for taking time to rate us. If there is anything we can be of help you can reach us on 24x7 live support or write to us at [email protected], Team eZee.
- Used Daily for 2+ years
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Review Source
Customer Service is ALWAYS there to help you
Pros
Its the ease of use and that if there are any problems custmore service is always there to help you 24 hours a day
Cons
There is really nothing not to like. I am several time zones away from their customer service and they still give you a hand no matter the time. Rep is an EXCELLENT source of customer service. He was able to fix my problems in no time. thank you rep!!
Response from eZee Technosys
Hello Ricardo,
Thank you for your feedback and thank you for appraising Govind's effort as well the support team. We are delighted by the fact that eZee BurrP! is making the operation better for you.
Regards,
Team eZee
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best Software
Overall the best software i have experienced
Pros
User Friendly and easy to maintain the overall database
Cons
Sometimes it gets stuck and need to restart
Response from eZee Technosys
Hi Farhath,
Thank you for your feedback. We're always trying to improve our solutions to provide you the best experience. We'll surely take your concerns into consideration and work on making the system even better with time. Other than that, you can always write your suggestions to us at [email protected].
Regards,
Team eZee.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Need to improve customer support
Need to improve customer support. It is very difficult to login to chat support and explain the issue.. Bec when restaurant is busy .... User can't take such a long process..
Response from eZee Technosys
Hello Mr. Ahmed,
We always strive to provide our clients with instant solutions to resolve their queries; and hence, we have multiple channels where we offer support. Those who are comfortable with chat, visits us on the live chat support. However, if it is not feasible in a busy environment like yours, we are always available on call: +91 99099 92262, +91 90999 41866
Besides, you can even communicate with us on Skype: ezeetechnologies
Please do not hesitate to contact us. We shall surely assist you with our 24x7 support.
Regards,
Team eZee!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent Software
We have been using this software for about 4 years and we are very satisfied with it. We use it in a daily basis and it helps us keep track of our bookings and guests.
Pros
The software is easy to use and it mostly serves our needs.
Cons
It would be even better if there was an accounting feature to the software.
Response from eZee Technosys
Hi Ehab,
These kind words from our clients delight our team to the core of the heart and encourage us to do better. Thank you so much for making our day cheerful. Keep writing to us and sharing your experience.
Regards,
Team eZee!
- Used Daily for 6-12 months
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Review Source
prompt response,good customer service from Mr.Rameez Malek
Helped with Accounting operation and Fully GST compatible.
Pros
,advanced version,easy to operate,user friendly.and good support from ezee sofware and help us to streamline the operations daily basis
Cons
nothing least.we are happy with your software . If there is any other issue then will surely Report on it and We believe it will gets resolved.
Response from eZee Technosys
Hello Madhvi, Thank you for appreciating Ramiz and eZee BurrP!. We are glad that eZee BurrP! is helping you very well in running major errands at your hotel and that you are able to organise your workplace better. All of our solutions are GST-ready and we take pride in being up-to-date with industry trends, and cover each aspect of restaurant management in our solutions. We assure you to continue serving our best. Regards, Team eZee.
- Industry: Import & Export
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Mr. Emmanuel
system is fantastic now we have small challenges when our hard disk is full we try to back up files and we store them different storage then when we check the system has fail we cant use it anymore so what is the mistake we did we don't understand at all. Thanks for ur help in advance waiting for your replay.
Pros
it keeps work going smooth and very sophisticated i like it so much.
Cons
very easy and very comfort when you are working
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great product!
Pros
Extremely user friendly product and very good online customer support!
Cons
Everything is great, it’s a good well developed software
Response from eZee Technosys
Hi Harbinder,
Thank you for this great feedback. It's always a delight to serve customers like you who help us expand our limits. Keep spreading the word around :)
Regards,
Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Good live service, and fast
Improved sales, improved communication,
Pros
The extended list of reports, gives real solution to problem providing good integration between areas. Also had received 24 hrs fast assistance.
Cons
The installation process was long. Getting started with the inventory and sales matching was tough. The training are mostly scheduled in India working hours.
Response from eZee Technosys
Hi Gabriela, it's great to see your review here. We're sorry for the inconvenience you faced in the installation process. We've passed your concerns to our training team, and they'll surely look into giving you training in your timezone. Meanwhile, our 24x7 live support team is always available. Regards, Team eZee.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Exactly what I need for my business
Facturation and inventory control, so less wastage and robery
Pros
Easy to use, the price is more than correct... And the live chat to help you with issues is incredible.
Cons
For the moment, only I want the windows more larger. But I think it s posible to have it, I just need to work on it
Response from eZee Technosys
Hi Aurelie. We are delighted to see your review here. Thanks for taking the time to rate us. Regarding the cons, Yes it's possible for the software to use maximum screen with our latest release. If you are not able to use the full screen view, request you to reach us on our 24x7 live support or write to us at [email protected] Regards, Team eZee.
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Review Source
Ease of use, Excellent support, Frequent updates ensures it gets better & better.
PROS : Learning to use eZee was a wonderful experience. With the 30 day trial period and excellent support, i was able to easily configure the software to meet the requirements of the organization.
The inventory system is outstanding, it monitors items right from receiving raw materials to the manufacturing process, producing close to accurate cost of sales analysis report.
CONS
I have occasionally experienced problems with the sql database. The regular support team are great but they tend to always refer sql problems to developers, this creates down times due to manual sales and consequently theft.
Response from eZee Technosys
Hi Pedro,
Thank you so much for sharing your wonderful experience with us. Apologies for the inconvenience caused.
As far as the SQL database trouble is concerned, we hand over these queries to the developers, have excellent in-depth knowledge about the queries. Thus, we make sure everything works well for your property and we are resolve all your doubts from the roots.
We understand it is lengthy but this practice is for precaution to ensure that you always receive excellent returns from our solutions.
Yet if any you face any troubles, please do drop a mail on the following detail and we shall get in touch with you shortly.
Regards,
Team eZee
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ezee burrp.. all you need for your hotel and restaurant.
Its has a accurate report, for sales and order.. mapping printer its good too, user level access its nice too.
Pros
its had a lot of feature, reports different report that you can relay you financial status.
Cons
the inventory system, and synchronize of the order take.
Response from eZee Technosys
Hi,
Thank you for this great feedback. It's always a delight to serve customers like you who help us expand our limits. For the inventory synchronization, we would suggest you to get in touch with our support team at: Keep spreading the word around :)
Regards,
Team eZee
- Used Daily for 1-5 months
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Review Source
Excellent Software
Presenting my product and a great communication platform with my customers.
Pros
This software is easy to work with. You will have a great platform to present your product and a good link to communicate with your customers. The Guest feed back survey is a great feature.
Cons
Not really any cons apart from the pricing structure which is based on modules instead of a full package software.
Response from eZee Technosys
Hi. Thanks for taking out time to rate us. Regarding the cons, we have a modular and terminal wise pricing so that we can price fairly to the ones who do not want to opt for certain modules. We are glad to hear that the POS is helping you in managing your restaurant operations and effectively communicating with your guests. Please feel free to reach us at [email protected] for any further suggestions. Regards, Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Wonderful total solution for our ARAGORN hotel and future ARAGORN hotels.
After discovering this EZEE software solution, I took directly the 30-days free trial. Together with the manuals it is easy to start and there are so many possibilities. I regret only one thing and that is that I should found this software 3 years earlier. Now we are starting with the Ultimate EZEE program without any investment. Many thanks of Corfu - GREECE to all the EZEE sales and support employees.
Pros
All the possibilities and the easiness of use. Perfect for our expanding of the ARAGORN GROUP. No investment and the perfect win - win situation.
Response from eZee Technosys
Hi Michalis,
Our sales and support team sends many greetings to you. Thanks for choosing eZee hospitality solutions for your property. Keep making the best of our products and services. :)
Regards,
Team eZee!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Whole Fully Satified By Customer support
Good software perfect hospitality
Pros
The Hospitality by support team ,A Random Customer Representative from Ezee
Cons
Reports dont show complete data to admins.only sales are shown
Response from eZee Technosys
Hello Avishkar,
Thank you for your review. We're glad that you're satisfied with our solutions and services. For your cons, we would suggest that you check the back-end configuration of user roles and privileges. With that module, you permit or prohibit your staff the access to your data according to their roles in your restaurant. For more details and assistance regarding the same, please contact our 24x7x365 live support.
We hope this helps,
Regards,
Team eZee
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Ezee Burrp first time user
Been great so far, not sure for someone who has never worked on POS system before but having had experience on a number of other systems, this one is by far my favorite so far
Pros
Ease of use, functionality and incredible support
Cons
Not sure yet, haven't come across any as yet
Response from eZee Technosys
Hello Quentin, thank you for your review. We're happy that eZee BurrP! has made your work easier and faster. We're also glad to see your praises for our support team. We assure you to keep imparting out best services.
Regards,
Team eZee.
