--- description: Review of GoTo Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GoTo Connect | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [GoTo Connect](/software/2766/goto-connect) # GoTo Connect Canonical: https://www.softwareadvice.co.nz/software/2766/goto-connect Page: 1 / 28\ Next: [Next page](https://www.softwareadvice.co.nz/software/2766/goto-connect?page=2) > GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance \& international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. GoTo Connect brings communications together with the best admin tools on the market, \#1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value. > > Verdict: Rated **4.5/5** by 668 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 668 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Canada, Germany, Ireland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Audio/Video Recording - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Calendar Management - Call Center Integration - Call Centre Management - Call Conferencing - Call Logging ## Integrations (6 total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Internal Communication Software](https://www.softwareadvice.co.nz/directory/4370/employee-communication-tools/software) ## Alternatives 1. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 2. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17483 reviews) 3. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14526 reviews) 4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 5. [GoTo Meeting](https://www.softwareadvice.co.nz/software/188188/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "Perfect Product for All-in-out" — 4.0/5 > **Rahul** | *30 October 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control. > > **Cons**: The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can > > It's one of the least buggy software out there when it comes to video and audio conferencing. ----- ### "Cost effective reliable VOIP choice" — 4.0/5 > **Verified Reviewer** | *11 October 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client. > > **Cons**: missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options > > General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable. ----- ### "Jive Review" — 5.0/5 > **Barbara** | *23 July 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Jive is a great product for voice, messaging, and fax. > > **Cons**: No complaints about Jive product, great software\! ----- ### "Reliable VoIP Phone System" — 5.0/5 > **Alex** | *6 December 2023* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls. > > **Cons**: The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require. > > Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running. ----- ### "Excellent VOIP Service\!" — 5.0/5 > **Michael** | *2 December 2019* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support\! Their service in both areas (support and actual uptime) has never let us down. > > **Cons**: I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints. > > I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs. ----- Page: 1 / 28\ Next: [Next page](https://www.softwareadvice.co.nz/software/2766/goto-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2766/goto-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data