TablesReady Reviews

Pros

Easy to use through the in-browser application.
Helpful features like text and call customers are essential and this application really nails that on the head.

Cons

The software functions exactly how you would like it to, however, when it comes to data collection there is no mass export function for the contacts, leaving the venue to individually extract all the customer data spending hours on something that could be a 1-click function.

Also, since the application is web-based and not an iOS app, the staff has to constantly ask for the account password to login causing some confusion occasionally.

Pros

After going through many many many apps for a waitlist that fit our restaurant, I was ready to give up and go back to the pagers. Which are horrible. We've used them for too long. I found this software and was impressed how easy it was navigate and show my employees how to use it.

Cons

The only thing I was hoping for was an option for two waitlists but I couldn't find that on any of the apps and only because we have 2 separate hostess stands, and a 350 seat restaurant. But we made it work for us.

Pros

Anyone can use it, very easy to use. I can train a new staff member in a matter of minutes!

Cons

The way the tablet organizes the tables by time rather that the order we put in the names

Pros

Works great. Horrible [sensitive content hidden] and customer service

Cons

[sensitive content hidden] she/her is one of the absolute worst representations of a business. Period.

Pros

Going from a familiar system to a new one TableReady made this transition easy! Execution of the software is easy to teach and learn

Cons

Sometimes our Wifi gets glitchy and we have to refresh the app- but no real cons for us with the software

Pros

This SMS system allowed us to communicate directly with our families that were registered for our event much easier than through email. We've never experienced such a high attendance rate vs registrations because we made it so easy for the families to communicate with us. No shows were pretty much non-existent. They were able to send me messages on the day of the event and have immediate answers i.e. parking, how long is the sailing, were running late...will we still be OK to meet the boat etc... We were able to eliminate so much stress when they knew they could speak to us easily via text and have a very short period of time for responses.

Cons

The one change I would like to see implemented is allowing the system to send a last-minute SMS to all registrants vs having the messages pre-programmed when we began the registration for this event. We're a unique application so we do understand that it wouldn't be readily used by many other customers. All-in-all, absolutely no complaints at all. It was a FANTASTIC EXPERIENCE!

Pros

We are a little bit unique in the fact that we are not a restaurant but a childcare company. TablesReady was a lifesaver to ensure that our parents were not waiting in line during the cold winter months when we did not allow them into the building. The service was so efficient and easy to set up as a company administrator. Our favorite feature by far was the easy-to-use text message feature that allowed parents to text us when they were here. We could then respond with an automated message when their children were ready to be picked up at the door.

Cons

There were a few occasions where the text messaging feature was not working and parents had some issues, but the tech support team for TablesReady has always been very responsive and the issues were always resolved.

Pros

It's relatively easy to use
simple set up

Cons

too expensive
out of state numbers the customers get called from is a constant problem
the green on green makes it hard to tell how many people you've selected
the fact thats there's no data base sucks
there should be a call a head feature as well as reservations especially for the price.
there should be able to add more than one set of notes like high chair, section b and request
There should be prep sets for notes rather then remembering

Pros

The ease of the online availability. Many other programs are very expensive and do the same function as TablesReady.

Cons

There is not an app available. I have to use it straight from Chrome.
Also, it is difficult to set up as the setup instructions are not very clear/user friendly.

Pros

We have an extremely small cafe inside of our store with no seating. This app has saved us! We used to have a long line out the door on the weekends, leading to a crowded, loud atmosphere. Now, we can have our customers shop around in our store while they wait their turn. It's a calmer environment now, the baristas don't feel rushed, and the customers get a much more pleasant experience.

Cons

None that I can think of! We're extremely happy so far.

Pros

What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Cons

What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

Pros

its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Cons

I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Pros

Ease of use, set up, and training. It makes managing the wait easy for our staff and guests

Cons

None that we experienced. It has satisfied all of our waitlist needs

Alternatives Considered

Reasons for Switching to TablesReady

Pros

We use Tables Ready at High Rock Café in busy Wisconsin Dells, WI. We have a small front of our entrance so we love the fact that we can have a long waitlist without people being crowded in the restaurant. Customers will roam the streets and wait for their text message. This is a very user friendly software and can be easily taught how to use. Had a issue logging in on a busy Friday night and customer support took care of my needs in a timely fashion.

Cons

Our least favorite features of the software was lack of characters that could be used in writing a message. Other than that we don't have any dislikes with the software.

Pros

This software helps keep our waitlist organized and is easy to use. I am a restaurant manager working with a lot of staff. 100% of the time new staff have picked up how to use this software right away and it helps the flow of the heavy traffic of guests stay organized. A busy restaurant is always hectic but tables ready is one of the tools I look forward to using because it helps us stay organized. Knowing how long a guest has been on the waitlist before we seat them is another small detail that goes a long way.

Cons

I do wish this was an app and not a website. Our internet is sometimes slow during busy periods and it slows the website down.

Pros

Has the features that we need without extra fluff and added expense!

Cons

Doesn't interface with our Toast POS. Hoping to will at some point.

Alternatives Considered

Reasons for Choosing TablesReady

Switched From

Reasons for Switching to TablesReady

Pros

Because we used TablesReady we were able to operate safely during COVID. It was so well received that we have made it a common practice.

Cons

We had so many customers that it became hard for people to track where they were in line -- however, we were moving people through the line fast, so this information was a bit inaccurate anyhow.

Pros

Easy to setup and customize for needs. Users needed little to no training to become proficient in use of program. Great value for the cost of service.

Cons

This platform is outstanding in it's current state. Ultimately, we need additional features (separate waitlists) as our dependence and understanding of the waitlist utilization grew with ongoing use.

Pros

TablesReady makes it easy to to communicate with clients on when to bring their pets into the clinic, making it a safe environment for animals, staff and owners. The convenience of being able to text and call clients via the software makes our check-in process very smooth!

Cons

The software does not always work on the same browser. We often have to switch from Chrome to Firefox depending on which loads and runs faster.

Pros

On-line integration; Guests being able to add themselves to the waitlist on our website.

Cons

Heavily dependent on internet. Bad internet impacts the speed and reliability of notifications.

Pros

Bering able to communicate with out customers

Cons

Small print. There is not much that I don’t like about this system

Alternatives Considered

Reasons for Switching to TablesReady

Pros

The software is user friendly and easy to use and customize to your needs

Cons

Messaging through the software is necessary but you have to upgrade your account if you want to add more messages

Pros

I was impressed by TablesReady because it can be used for restaurants and food trucks which is great!
TablesReady is an affordable enhancement for small business owners. Diners can be added to the wait list and customers are alerted when their table or food is ready. This is great for small restaurant establishments with limited waiting space and for the restaurateur who usually has limited staff. Also, TablesReady has the capability to perform as virtual staff and keeps sequential tracking of food orders and pickup.

What I like best is that TablesReady assists the food establishment and its customers with conflicts that can arise with walk-in diners and those that change their reservation status.

Cons

I would like to see more opportunity for customer interaction and feedback so that the business owner can resolve trouble tickets and customer service issues when they happen.

Pros

I love this program. It is by far the easiest and the most efficient system we have used

Cons

I don’t think I have any complaints or issues with this program

Pros

We love TablesReady and use is daily to check in our 50+ clients at our high-volume spay/neuter clinic. We then use the self-check in feature when they come to pick their pets back up from surgery.

Cons

Sometimes it does not want to load properly for us.