SpamTitan Reviews

Pros

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Cons

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

Alternatives Considered

Vade

Reasons for Choosing SpamTitan

Performance, punctuality, user interface and features.

Reasons for Switching to SpamTitan

Price/features value.

Pros

Price is extremely reasonable for the service they provide. The competition has slightly more features but they offer them at 3 - 5 times the cost per user, which is in no way justifiable for the benefit (if any). Very easy to setup and offers great flexibility in how emails are filtered for different users.

Cons

One feature that is currently missing that our previous spam filter solution had was the ability to whitelist and blacklist email address and domains directly from the mail history report.

Alternatives Considered

Barracuda Email Security Gateway

Reasons for Choosing SpamTitan

Our Barracuda was a physical email filter from when we hosted email on our own server. It was aging out and SpamTitan offered a spam solution that was a fraction of the price of Barracuda's own cloud service.

Switched From

Barracuda Email Security Gateway

Reasons for Switching to SpamTitan

Price was the biggest factor. SpamTitan offered the best per user rate for a product that meets our needs.

Pros

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

Cons

The following lets it down:
1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better.
2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured but had no idea Spam Titan was blocking it.
3. It can fail to deliver to the endpoint mail server, but doesn't report whether the email was successfully delivered or not just that it passed or didn't pass the spam listing, you have to go into the actual email and look at the headers.
4. Would be nice if there was a encrypted SMTP relay too that could scan email going out. Haven't had a compromised laptop or email account but could see how this would help.

Pros

Easy to set up and use on a daily basis.

Cons

I don't have any complaints. It works well and it's easy & accurate.

Pros

Setup was fairly easy and the techs took their time to help us understand the install process.

Cons

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Alternatives Considered

Barracuda Email Security Gateway

Reasons for Choosing SpamTitan

Barracuda was getting difficult to deal with, tech suppport was weakeking and pricing was through the roof.

Switched From

Barracuda Email Security Gateway

Reasons for Switching to SpamTitan

Simplified interface, ability to work with multi-tenants - in the cloud control.

Pros

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

Cons

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

Pros

The product was really easy to setup and is intuitive.
It basically does exactly what it is supposed to once setup and we have not experienced any issues with the product other than from our side setting up the various bits of DNS txt correctly :-)
As expected it takes a while to learn our email patterns so initially there were some delays with some inbound emails due to Grey-listing as it waited for resends to recognise good email, this was improved by playing with initial grey list settings.
Overall we are very happy with the product and we have had no complaints from any users, which is always a plus.

Cons

At this point there are no parts of the product that we are unhappy with.

Alternatives Considered

MimeCast Email Security

Reasons for Choosing SpamTitan

Verizon were no longer supporting message labs so we needed to leave quickly

Reasons for Switching to SpamTitan

This was a very straightforward product compared to the complexity of the alternatives and at a fraction of the cost. After an easy and quick proof of concept we were sold :-)

Pros

Ease of use, once set up, only minor additions/deletions needed

Cons

Does not allow all attachments to be viewable in the console before release.

Pros

They take a multi-tier approach to filtering email that keeps unwanted emails out.

Cons

They provide many ways for users to manage their quarantine, allow lists, and blocklists but it could benefit from a more robust outlook plugin that makes it even simpler.

Alternatives Considered

Darktrace

Reasons for Choosing SpamTitan

The service is in the cloud increasing our availability. Integrated well with exchange online and on-prem. It allows users to have better control of their spam than competitors' offerings.

Reasons for Switching to SpamTitan

Functionality was the same or better and the price was better.

Pros

Protecting and securing my email account from spam and spoof email has very effective using SpamTitan. It has really avoiding my inbox bombarded from uninvited email. The quarantine report and the whitelist let me to unblock the incoming email if its were falsely unblock. It has serve me well and keep a peace mind from all the spam email.

Cons

One of the least thing that i like is the notification is not consistent at all. Sometimes it will notify me for a list of email that are block, and sometimes the notification won't even shown. The customer support is slow in replying ticket, and has been ignored for weeks without any response. Other than that, everything else is great.

Pros

The software was great in terms of user interface and usage.

Cons

The daily report of spam or something with held was to long of a delay. What killed this software for me is when our founder had a false positive email he waiting for (plane ticket) and he didnt get it till next day causing him to buy another ticket at the terminal. Our sales reps would get their reports of potential clients that had their emails blocked by the system the next day which was also very bad for us.

Alternatives Considered

Avanan

Reasons for Choosing SpamTitan

I thought this product would do a better job

Switched From

Microsoft 365

Reasons for Switching to SpamTitan

price

Pros

-Very easy to set up. Can be done in a few hours.
-Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is.
-Reporting is fantastic

Cons

The interface is a bit clunky it probably could use a GUI refresh
There are a few settings like RBLs that would be nice to be able to be set per each domain but are global.
There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Pros

Lots of features, really easy to install, support is fast to answer

Cons

Some features are not easy to deploy / use, documentation helps, but could be more complete, at least support is friendly and fast to respond

Alternatives Considered

Zerospam and Barracuda Email Security Gateway

Reasons for Choosing SpamTitan

Mostly price, Zerospam was not cheap to run

Switched From

Zerospam

Reasons for Switching to SpamTitan

Features / Price

Pros

There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

Cons

The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.

Pros

Easy to implement
Great support
Month to month, no long term commitment
Has all the features I needed
Good user interfaces, both admin and general user
Little user training required

Cons

Support is out of Ireland, so there is often a lag in response
Billing has been a bit difficult to sort out, 3rd party billing company
Mail logs only kept for about 30 or 45 days, I would like 6 months available

Pros

1) virtual appliances
2) clusterable
3) support ldap/s
4) user specific CP

Cons

a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value
b) really don't like how it handles aliases, treating them as unique 'accounts'
c) still has the spamassassin feel, the best of breed from back in the day was postini
d) really don't like that your appliance doesn't email us when it can't reach a downstream smtp target. sure we do snmp/wmi/pingdom monitoring for our key clients, but it's niceto have the edge system send an email/snmp trap when it cannot connect to a domain's downstream smtp server. agian, shouldn't be hard to code....

Pros

The service as well as the products we use with TitanHQ have been rock solid since we started. We are an MSP so reliability and ease of use followed up by excellent responsive customer service are only magnified by the amount of clients that we use with TitanHQ. Currently we server over 500 individual users and no one has had a complaint. This has been a wonderful partnership so far and we will continue to use the. Right now we currently use ArcTitan and Spamtitan with much success.

Cons

There is not really anything to like about this company or the services they provide.

Pros

The ability to create as many Content Filter rules that I need with no limits on what I can or cannot block

Cons

There are often times I need to review or release an email quickly while on the go. I know in a server setup a mobile app may not be possible, but it is a bit of a pain to have to stop, find login info and fiddle through the tabs on a small screen to view what you need in a fast pace environment.

Pros

I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used.

Cons

It can take some time to learn the environment and get it configured to your needs. That is expected when you have an environment like this that allows you to have total control.

Alternatives Considered

Symantec Email Security.cloud and Barracuda Email Security Gateway

Reasons for Choosing SpamTitan

stability, options, and performance

Pros

This really solves my spam problem. I've used barracuda in the past but it was too expenisve for a small company like myself. SpamTitan is the perfect solution. Easy to set up and use.

Cons

I wish you had an option where I could resell SpamTitan on a "per user" basis. Then I could sell spam filtering to some of my clients.

Pros

Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.

Cons

The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.

Alternatives Considered

Microsoft 365 and MailWasher

Reasons for Switching to SpamTitan

Ease of integration, archiving, and price

Pros

No complaints from the end users means few false positives and nothing malicious has gotten through. Easy to install and the quarantine reports are clear.

Cons

The admin interface is a little aged looking but it doesn't affect functionality, and the end users don't see it. The real-time logging interface is not as good on the cloud edition as the virtual device I have used in the past.

Alternatives Considered

Zerospam

Pros

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Cons

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option.
When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Pros

Ease of use, the high percentage of spam caught the first time!

Cons

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

Pros

We like the spam filtering and the way users can interact to administer their queue.

Cons

Some of the functionalities are difficult to configure and administer. The design of the interface is not intuitive and bit outdated. Perhaps a revamp to make it more intuitive for average administrators (the ones not specialized in security) would help. Documentation should also be reviewed and easily available.