Rain POS Reviews

Pros

Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night.

Cons

I would like an end of day report on products loaded into the system.

Alternatives Considered

POSIM

Reasons for Choosing Rain POS

TRS was retiring their dos system.

Reasons for Switching to Rain POS

It was designed for quilting. They understand all of the pins and needles.

Pros

LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into.

Cons

There could be some improvements in the email marketing program and the inventory receipt areas.

Alternatives Considered

Shopify POS

Reasons for Choosing Rain POS

I had no control over inventory management and it was time to renew my GoDaddy products.

Switched From

Square Point of Sale and GoDaddy Website Builder

Reasons for Switching to Rain POS

I had used Shopify at a friends business and I didn't like it.

Pros

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

Cons

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

Alternatives Considered

AIM

Reasons for Switching to Rain POS

Because of the umbrella effect: It linked our website with our store inventory in real time with our rental contracts. Everything was in one place. Sadly it was too good to be true.

Pros

Product is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.

Cons

I wish there were more yarn and knitting notions vendors integrated into the system.

Alternatives Considered

Lightspeed Golf

Reasons for Switching to Rain POS

The reps presented the information well. They answered any question I had and were willing to show me on a demo. The nicest people work here.

Pros

This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.

Cons

Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.

Pros

Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

Cons

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

Pros

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

Cons

The con is not a Rain problem it's not having the time on our side to complete at this moment.

Pros

We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.

Cons

While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions!

I do wish there was a report for Items Received; it would be nice to be able to create custom reports.

The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly.

Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming.

Alternatives Considered

Shopify

Reasons for Choosing Rain POS

We wanted to integrate our website and our point of sale system.

Pros

RAIN lives in the cloud and being able to access our POS from any device is a huge advantage over the POSs we were using before. The Rent-To-Own module helped simplify a very important part of our business. Integrating with REVERB has helped extend our e-commerce reach across the country. The user interface is clean and user-friendly; just what you'd expect from a modern cloud-based platform.

Cons

The marketing platform did not meet our expectations. The email marketing in particular is not up to what I would consider industry standard in terms of the template builder, contact management, scheduled emails, segmented lists, and analytics. We have since dropped that add-on and went with ActiveCampaign which is light years ahead.

Alternatives Considered

AIM and Lightspeed Retail

Reasons for Choosing Rain POS

The former product was not great.

Pros

I think the customer service is very good. Recently I wanted my homepage to be updated and revamped. They worked very quickly and efficiently with me to get give it a new look and within a few days I had a website looks very modern and professional. Also, I really like the marketing package. I used the POS for several years before adding the marketing feature. I like the automatic emails that it sends to my customers every week. Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.

Cons

I do not like the way the inventory receiving works. It is supposed to be integrated with some of my vendors but doesn't seem to be complete or accurate. Also, I really wish that the email marketing was easier to use and more robust.

Pros

Overall, this product has helped us get our products on the web and other selling sites quicker than in the past. The rental and class features have saved us a bunch of time

Cons

Too many bugs in almost every feature. In addition, bugs are fixed and changes are made without communication to the user base. Rain keeps adding features but the basic features still are buggy especially in accounting for costs and inventory valuation. In addition, once a bug is submitted and sent to development, we are not sure of the timing of the fix or the actual fix.

Alternatives Considered

QuickBooks Desktop Enterprise and Quickbooks Online

Reasons for Switching to Rain POS

Rental and class features and integration with Reverb.

Pros

This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.

Cons

There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.

Pros

Built in videos and the ability to view both of my stores inventory

Cons

I’d love if it worked with Comment Sold and Ship Station

Alternatives Considered

Shopify

Reasons for Choosing Rain POS

They closed

Reasons for Switching to Rain POS

Web based

Pros

The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.

Cons

I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.

Pros

The Software is so easy to use and if you need help the support team is always willing to help.

Cons

I would like the software to integrate with Facebook and Instagram.

Pros

Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system

Cons

Updates can be slow to release, lacks a little in the reporting functionality

Pros

We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory.

Cons

The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information.

Pros

I love that Rain POS integrates with a website! I also love that RAIN continues to listen to suggestions and strives to add new features.

Cons

There are some reports that would be helpful.

Pros

I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.

Cons

There are always features and issues that could be improved upon but right now I'm happy with what we have.

Pros

Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.

Cons

Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.

Pros

I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.

Cons

The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.

Pros

We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.

Cons

At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.

Pros

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

Cons

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.

Pros

It manages the inventory in real time between store and online purchases. Now that I have learned how to manage the website, it is easy to frequently change the home page, add new inventory and create promotions. The inventory catalog is a major time saver.

Cons

There are some surprising disconnects: although a customer is set up with 10% discount, the discount will only apply automatically when purchasing in the store. Somehow the store customer and the (same) web customer are not connected. Lack of integration with shipping companies. Cumbersome uploads to QuickBooks.

Pros

I love that inventory reflects between shopping instore or online.

Cons

No is perfect and sometimes there are bug they get worked out.