CallTools Reviews

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Pros

What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs.

Cons

If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers.

Alternatives Considered

VICIdial

Reasons for Choosing CallTools

Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did.

Switched From

Convoso

Reasons for Switching to CallTools

Again, because of Chaz and his recommendation

Pros

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Pros

Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend.

Additionally, [sensitive content hidden] on the Call Tools sales/account management team, is really great to work with.

Cons

There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy.

Pros

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Cons

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to CallTools

In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team!

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Pros

CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and [sensitive content hidden] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center.

Cons

I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns.

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to CallTools

CallTools has the best software, integrations, and pricing!

Pros

It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons.

Cons

I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex.

Pros

The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, [sensitive content hidden], was a pleasure to work with.

Cons

Hard to export leads to other platforms.

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Pros

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

Cons

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

Alternatives Considered

CallRail and Mojo

Reasons for Switching to CallTools

similar price but get the 10-line dialer.

Pros

CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required.

Cons

CallTools is dynamic, and has nothing lowering its professional usage.

Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Cons

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Pros

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Cons

Nothing in any major need of improvement.

Pros

The integration team, specifically [sensitive content hidden]
has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.

Cons

I can not thing of any cons currently with this software.

Pros

User friendly and effective. Support is good.

Cons

Could be made a bit cheaper. As such it's priced properly

Pros

We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.

Cons

We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.

Pros

customer support, quality of system. ease of use, integrations.

Cons

everything is perfect, no changes needed as of now.

Pros

Ease of use

Cons

Wish they had hot keys. So some of my blind people can use it

Pros

Price is good for a dialer
Works very well with multiple campaigns

Cons

API is a little complex
Reporting is somewhat limited

Pros

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner. The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

Cons

The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the software. However, once a new user gets the more powerful features of the interface committed to memory, it's a breeze to work with.

Pros

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Pros

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Cons

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Pros

easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

Cons

the system takes time to learn and it can be complex due to so many features but its a great system.

Pros

[sensitive content hidden] was excellent and went out of his way to serve me

Cons

That it does not allow you to exclude things when trying to filter. Please fix.