User Reviews Overview
About ZIWO
ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance...
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- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Amazing work
An amazing way to call and communicate with colleagues and customers.
Great app and waiting to see the next update
Pros
Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability
Cons
Need a little improvement, latest update was a great update
Response from ASWAT Telecom & Media
Thank you for taking the time to share your experience with us. We're grateful for all the kind words. Cheers!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
ZIWO review
We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.
Pros
Having a mobile app for admins.
Easy GUI.
Great customer support.
Cons
The reporting panel could use some improvements.
It would be better to be able to send the call record as a link.
Alternatives Considered
AmeyoReasons for Choosing ZIWO
The vendor had many techynical issues, and the support was not good.Switched From
Genesys Cloud CXReasons for Switching to ZIWO
Better sales team Better price Solid productResponse from ASWAT Telecom & Media
We are glad you enjoy our features at Ziwo !! Thanks for your kind words.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Bad customer Service
2
Pros
Everytime when something requested , it takes ages for them to solve our problem,
Cons
the dailing and at times the system hangs
Top ZIWO Alternatives
CallGear
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Ziwo is great
Pros
itnis very easy to use and can track calls at real time, east to back track recent conversations
Cons
intl numbers usually do not function correctly
- Industry: Translation & Localisation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Call recording saved us!
Pros
We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.
Cons
Nothing to mention, however, an updated mobile version would be great!
Alternatives Considered
AircallReasons for Switching to ZIWO
They provided us with multiple custom features and the sound quality was much better.- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
ZIWO is great and recommendable
Pros
The phone call feature is clear, seamless, easy to understand and the calls are clear
Cons
They need to include the smoke break and short break features
Response from ASWAT Telecom & Media
Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review
Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends
Pros
Easy Integration, easy to use, agents, find it easy to use
Cons
It was a smooth Integration, didnt face any issue
Response from ASWAT Telecom & Media
Thanks khalid for your kind words
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Calls time
Excellent
Pros
Modern and easy to use. Anyone can take benefits form it.
Cons
It should have captures in different languages.
Response from ASWAT Telecom & Media
Thank you for your amazing review, we're so glad to hear that you found our platform helpful.
We appreciate your excellent suggestions regarding the language, we are working on it, in fact, we have just launched ZIWO in Arabic recently. Thank you again, cheers!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Ziwo review
Pros
Dashboard is very easy to read, and I can customize the dashboard of our needs.
Cons
Mobile Application to track the call logs
- Industry: Apparel & Fashion
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Amazing software
Perfect software
Pros
User friendly reports and customer service
Cons
After the last update there is no issues with the software
Response from ASWAT Telecom & Media
Thanks you so much
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Requires little enhancements
Support has to be enhanced more
Pros
Easy to maintain and to administrate. in general the quality is very good.
Cons
some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.
Response from ASWAT Telecom & Media
Thank You Yazan !
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great connection
It was a good way to communicate with the POCs.
Pros
Easy connect to the POCs. It is very clear and fast.
Cons
All about it. Ziwo is a good program that make your work easier.
Response from ASWAT Telecom & Media
Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Really amazing to organize a big or small setup of business. all records with safest way...
wonderful experience with Ziwo, call record, auto dialer, quality. all is excellent. really recommend to the big setup companies.
Pros
calling quality, call recording, auto dialer and much more, perfect way to secure your business.
Cons
strong mic connection should be introduced.
Response from ASWAT Telecom & Media
Hi Muhammad.. We appreciate your trust in ZIWO services, and we are grateful that you took the time to leave us a 5-star review!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
easy to use , simple and efficient
Pros
This software is so good , efficient and simple to use .
Cons
not really . all is alright with this software
Response from ASWAT Telecom & Media
Thanks a lot Bhavesh. Appreciate it!
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall Performance
100% astounding!
Pros
It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!
Cons
You should also work on including ACW on it. But still good job for the Team.
Response from ASWAT Telecom & Media
Thanks Emmanuel ! Appreciate your kind words
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Ziwo
Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.
Pros
I like Ziwo, user friendly and so easy to use.
Cons
Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.
Response from ASWAT Telecom & Media
Hello Menal! We would sincerely like to thank you for recommending us to your friends and for taking the time to point out suggestions to improve our platform. Cheers!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
User friendly
Good
Pros
it's multiple features is quite impressive
Cons
it sometimes get hanged and has to be refreshed
Response from ASWAT Telecom & Media
Appreciate your words Pawan!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Accessibility!
Pros
The ease of use and accessibility of the software is great
Cons
There's a usual bug which technically ruins the operations, otherwise all good
Response from ASWAT Telecom & Media
Thanks a lot. We really appreciate it
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Ziwo
So far, the experience has been great. Looking forward to greater things.
Pros
I like that when transfering calls, it automatically puts the rider on hold and immediately transfers the call.
Cons
I don't like that it does not run in the background. It logs you off if screen goes off
Response from ASWAT Telecom & Media
Gracious, thank you for the great review! We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Cheers!
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
My experience
Pros
I was amazed at how easy to set up and use Ziwo.
You can simply start to work on it without getting any training as it is very easy to navigate and use
All the information in one place and easy to access
Cons
Till now the program is working without issues or difficulties
Response from ASWAT Telecom & Media
Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Nice software
Good so far
Pros
Easy to use and not very complex, the software is straightforward
Cons
One in a while it's hard to transfer but overall it is simple
Response from ASWAT Telecom & Media
Thanks so much for your thoughtful and detailed review. This is incredibly helpful! We have made some improvements on call transfer options, we hope you like them! Thanks again, cheers!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Awesome Software
Pros
The idea of being able to call anyone from anywhere is the most amazing.
The dashboard also is easy to understand.
Cons
That we can't change access from agent to another role and vise versa.
Need to delete and re-create with another role.
Response from ASWAT Telecom & Media
Thanks Steven. Appreciate it
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Ziwo is a useful tool for those employees working from home
Pros
It is convenient to use. It is very useful since I am working from home and we do not have a landline.
Cons
The call got dropped every 30 minutes. i hope they can fix this issue.
Response from ASWAT Telecom & Media
Appreciate your kind words !
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Best tool for sales professional
Pros
It has a very Easy login
Very Stable connection
Cons
Sometime password is troublesome but overall it’s great
Response from ASWAT Telecom & Media
Thanks for your lovely words Camilla
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
User friendly
Great
Pros
It’s not complicated at all, very user friendly
Cons
Auto logouts, it really affects the business
Response from ASWAT Telecom & Media
Thx a lot!
