DialedIn CCaaS Reviews

Pros

Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Cons

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Pros

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Cons

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Pros

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

Cons

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

Pros

Nothing please if your reading this. Do Not Use Chase

Cons

I wish my company would use a different soft phone. Chase is making me lose money

Pros

The unlimited functionality and navigation. Everything is perfectly implicated and easy to access even in the most rushed situations.

Cons

The only issue I have is when sitting in disposition and I get a transfer call. I have to disposition before I can accept the call or else it will drop. I make the mistake of not disposition if, accepting the call and it automatically drops the call.

Pros

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Cons

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

Pros

The connection stays strong through the violent south FL storms

Cons

Nothing bad about dialedin. The best dialer I have ever used

Pros

It’s an easy app to use and works great

Cons

Sometimes has bugs that take a while to be fixed

Pros

How efficient the calls are. I can hear everything.

Cons

The frequent updates I have to do to keep it on my computer.

Pros

We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.

Cons

Our team didn’t really have any specific complaints!

Pros

How simple and easy it is to learn as someone with no previous knowledge or training. Our company is new, and our barrier to entry was made drastically easier by using DialedIn. I can't stress this enough.. I was a Chef for over a decade, and in under a year DialedIn has allowed me to become an expert on their software. If that doesn't speak volumes to how dedicated this team is than I don't know what will.

Cons

Mistakes happen where ever you go. The amount of mistakes I've had under DialedIn's supervision is again drastically lower than my experience with Five9 or Convso.

Pros

The customer service is great. People are friendly and they are able to help

Cons

Issues with SMS and login. I was having issues logging in and sending out SMS

Alternatives Considered

Reasons for Switching to DialedIn CCaaS

Pros

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

Cons

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Pros

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Cons

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Pros

My favorite part of this system is the customer service.

Cons

The only thing I don't like is that I can't see how many calls each agent has on the live dashboard.

Pros

Easy to useEasy of updates Customer Service

Cons

None. I just want more training so I can feel more confident.

Pros

User friendly
Dedicated and helpful support team
Fantastic features
Affordable compared to big name competitors
The team at Chase Data is always trying to improve the features and quality of the system

Cons

Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business.

Pros

Quality of sound is awesome and very friendly to use.

Cons

Everything is above and better then any other Dialer company

Pros

We have been using Chase Data Corp's Predictive Dialer since 2002 (13 Years). We had their Premise Based system at several locations ranging from 5-Users to 125-Users. The users loved the product because of the intuitive Interfaces and Quick Dialer Administrator and Agent training. We have been using the Cloud based systems for 5-years and it has been absolutely fantastic. We have gone months without having to contact the Technical Support Department and it is usually a functionality question. The product is very easy to integrate into your existing systems.

Cons

We don't have to call much but sometimes we have to go through several levels to get a Senior Tech. But the important thing is that they always answer the phone and always get back to you in a efficient manner

Pros

Chase controls the system from top to bottom. There are no browser compatibility issues.

Cons

Setup takes a lot of time. The system is complex and not the most intuitive.

Pros

Everything is great with Chase, Customer service and tech support if needed

Cons

Price, lol Wish it was less expensive! but you do get what you pay for

Pros

there service Dept., Jordon, are a TEN! I would recommend them to anyone

Cons

there is nothing bad to say about the product or service!

Pros

intuitive interface and user experience; robust analytics and dashboards; excellent sales and operational support; platform functions both quickly and smoothly with no issues or downtime; comprehensively designed to support any use case

Cons

if anything, the requirement for Mac users to install Windows via a virtualization tool. this is however very minor (and simple) in the context of all the advantages