User Reviews Overview
About Pabau
Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+...
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
This is going to be awesome!
Pros
Definitely worth getting on board with P2; despite the teething issues and occasional bugs (which the support team are always aiming to help with) the overall functionality is going to be amazing 🤩
Cons
Some areas remain in development in Pabau 2 but on the whole having a positive experience
Response from Pabau
Thanks for the review Allan - I know you are a great user of our system and we value you as a client.
Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
For anyone else considering switching from Clinko - check out https://pabau.com/compare/cliniko/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Fantastic Team—Incredibly Helpful with Setup
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Pros
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Cons
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Response from Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
A LOT of unmet promises
At first it was good. They were helpful. But as things continued to get worse and worse they just kept on making unmet promises. They kept saying they were working on a beta pabau 2.0 so I hung on....but it took over a year longer than what they told me...and they were still working on it when I left. Then once I asked to downgrade to just read only data so I could access clients previous charts,they kept charging me the full amount. It was absurd.
Pros
Fairly intuitive and customizable.....but other than that it's hard to say.
Cons
When I signed up for Pabau I was hesitant because it was located in the UK and I am in the USA. I was assured there would be US support and all features would work, but it didn't. This software is NOT a good option if you live outside the UK. The text messaging component NEVER worked as it should, but they told me it did. I had to run checks every few weeks and tell them it still wasn't working. The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues.The online booking portal was inconsistent and frequently went down. Clients would book and show up, but with no record of an appointment.Deposits for online booking created a HOST of problems with accounting. Peoples deposits wouldn't show up as they were supposed to. Some got deleted. Caused A LOT of issues with people's money which is NOT ok.Their customer support is only available during UK times so good luck if you're in the middle of the workday and something goes wrong-it takes 12-18 hours to get a response.These are just the MAIN issues not to mention a host of other issues that impacted our daily operations. I would HIGHLY discourage any US spa from using this software.
Response from Pabau
Hi Hilary - you switched to our NEW system when it was BETA and completed this switch way before we were setup or ready for the US.
You specifically said you would work with us in the BETA which is by nature, a system that will constantly be developed into, to get us US ready. This is something that has since been delivered on and we now have many happy US clients.
Over 500 clinics in the US have now signed up for Pabau, the system has been fully customised for the US, and some huge clinics are using us i.e. https://www.americanmane.com/
We have full US support via livechat/121 video calls/account manager services - all details can be found on:- https://pabau.com/en-us/
In short, if you are a US medspa, do not use this review to make your decision, it is very out of date and disingenuous as Hilary 'AGREED' to work with us to build the platform for the US and then did not like the fact there were things that were initially missing.
https://democlinic.pabau.com/en-us/
Top Pabau Alternatives
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Excellent crm
Good customer service, easy to use setup, easy to find information
Pros
It’s got mostly everything I need minus few features that are coming soon
Cons
A few features aren’t ready that I thought were already functioning
Alternatives Considered
PhorestReasons for Choosing Pabau
No gift vouchers packages Not intended for medispaSwitched From
ClinikoReasons for Switching to Pabau
Easier use of system Cheaper monthly feeResponse from Pabau
Hi Ellen,
Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!
As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us
Best wishes, Thiago
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
A good CRM for clinic management
Pros
Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily
Cons
The SMS system is much more costly than other platform
Alternatives Considered
ClinicSoftware.comSwitched From
iClinicReasons for Switching to Pabau
Price and familarity with the softwareResponse from Pabau
Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.
On top of that, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Great Service! Commitment to excellence.
[sensitive content hidden] has been an absolute pleasure to work with. Her passion for her work shines through in every interaction. She is incredibly responsive and organized, making communication seamless and efficient. [sensitive content hidden]'s expertise and dedication were invaluable in helping us create packages, organize our services, and design gift cards. Her quick thinking and proactive approach made the entire process smooth and stress-free. I highly recommend [sensitive content hidden] for her exceptional service and unwavering commitment to excellence!
Pros
Great booking system
Helps with upscaling sales
Great team to work with
Excellent communication
Cons
There is no collaboration with Instagram to add a live book now button like other booking systems.
Response from Pabau
Hi Dimit, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To continue to maximize your Pabau account, book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pabau review
great and really happy. They have a lot of great options available.
Pros
great support! They are always there to help when it is needed.
Cons
some blips when moving over systems but this is all resolved.
Response from Pabau
Hi Jasmine, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Amazing Service
Amazing, they are lovely people highly recommend to anyone
Pros
I like the people at Pabau they are very friendly, knowledgeable and have great customer service
Cons
There is nothing i don't like about Pabau.
Response from Pabau
Hi Edward, thanks for the review - we're glad to hear that and very happy to have you onboard!
Please ask anyone else in your team to also leave an honest review. To maximize your Pabau account, book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Very well organised software and lots of very nice features
Pros
Ease of use and how organised it is. Good team.
Cons
Have sent an email to ask the team to help me fix an issue I have been encountering with the software but still no response. It was sent in the weekend and it is now Tuesday.
Response from Pabau
Hi Rached, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Excellent highly recommended
Excellent service excellent support and customer service
Pros
Easy to use while having complex features that make practice management all in one solution
Cons
All of it seems great so far. Adding ownSMS provider would be good
Response from Pabau
Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent system for medi clinics with updated features all the time.
Pros
I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!
Cons
Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.
Reasons for Choosing Pabau
The function to have online consents and a safer and integrated system.Reasons for Switching to Pabau
I was offered a trial by the [SENSITIVE CONTENT] and at the time it seemed to offer the features I wanted and was the best system around.Response from Pabau
Thank you so much Luisa! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.
Feel free to email [email protected] to get free training so you can get the best out of it and have more ease of use!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Impossible to set the system up and no access to support
pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.
Pros
I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage.
1. So far the company has charged me over £600 and cannot supply a VAT invoice.
2. I have been trying to access support all week and no one has been able to resolve the issue.
3. The dashboard is different to the video learning films
4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.
Cons
It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.
Alternatives Considered
ClinicSoftware.comReasons for Switching to Pabau
I couldn't even get a demo from Clinic Software!Response from Pabau
Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Getting better......
Mixed bag. When it's good, it's great (just got into using the online Questionnaires and Consents, which were nowhere near as daunting as I thought they would be). The focus on client service has also greatly improved in recent times - the operators genuinely try to help, and are polite and courteous. The training webinars are a great idea too.
Pros
The integration of various facets of running our practice.
Cons
The down times, or the times when it lags significantly, which occur too often. Also, the basic SLA terms are limited, and even the more advanced SLA you can pay for only gives a certain (and fairly small) amount of cover. But of ocurse that wouldn't matter if there weren't downtimes, or slowness.
Response from Pabau
Thank you so much!
We are in the process of building Pabau 2 which will be more powerful and faster in every aspect.
We have also worked to move many clinics to a designated domain and server to make sure thigs are faster and smoother than ever.
If you have any suggestions that you want to give for this do send them to our community page so the team can review them.
https://community.pabau.com/
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
The benefits of Pabau
The Pabau system allows us to carefully target our marketing, provide an excellent service to our patients and staff find the on-line training modules very helpful. Their customer support service is outstanding.
Pros
The Pabau system is uniquely positioned in the aesthetics industry to deliver an easy to use diary, marketing and accounting system.
Cons
When there are glitches in the system it seems to take ages to solve it and we never receive any discount for days that are affected
Response from Pabau
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great clinic software overall
We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional
Pros
Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable.
The software is feature-rich and the company continues to innovate and push the boundaries.
Cons
Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab.
The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.
Response from Pabau
Thank you so much Daniel! We look forward to seeing your clinic grow with Pabau.
If you have any ideas you want to share as you have mentioned do send them to our community page so the team can review them.
https://community.pabau.com/
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Great software - good online training - quick online chat answers
In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work.
It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based.
There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.
Pros
The way the have been able to ensure that they users learn - the online trainings are really good. [SENSITIVE CONTENT HIDDEN] is amazing!
Cons
Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains.
I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.
Alternatives Considered
eClinicalWorksReasons for Choosing Pabau
pabau is a better softwareSwitched From
ClinicSoftware.comReasons for Switching to Pabau
It seemed an overall better productResponse from Pabau
Thank you for taking the time to send us a review.
Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes.
Please do not hesitate to contact us for any reason!
Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us!
While you can't communicate directly to the developers at the moment there is a way for developers to see your ideas so please go to the community and post all ideas you have to improve the system there and the team will be able to review them!
https://community.pabau.com/
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Poor customer service
Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!
Pros
I had used it at a different practice and wanted to stay consistent
Cons
Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.
Response from Pabau
Maryam
We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent software
pleased
Pros
Our company has used pabau software for 2 years. The services Pabau provides our company is first class to the text reminders, to the paperless consent forms and documentation to the online booking - it has given our clinic a professional look and we are very pleased with the system.
Cons
Customer service support emails take a while to reply (sometimes 3 - 4 days) I have had an existing problem that’s still not been rectified - my consent forms when detailing where I’ve injected on the diagram when saved if I go back in the drawings all my documentation has moved to the right.
That you can only use on Apple iPad and can only download from Apple store.
Response from Pabau
Thank you for taking the time to send us a review.
Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made!
Do not hesitate to contact us for any reason!
Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small!
We have been developing a new marketing leading app for over 1.5 years here is a link to a demo s you can have a look at it.
https://marvelapp.com/prototype/d6aih0h/screen/63899119
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Not blown away
I'm glad I implemented the system a number of months prior to opening the practice. There is no way Pabau is a 'good to go' system and needs a lot of familiarisation and use to get to know. On the plus side, the customer care is fantastic and they are always happy to try and help, and there has been a lot of questions and technical guidance needed.
Pros
Relatively easy to use - if you have some coding, CRM, or practice management experience you will probably get by slowly. I most like it for its functionality and the number of integrations available.
Cons
A lot of items are 'hard coded' making it impossible to customise the way you want it. There are some functions that don't actually work (I raised this and it is being 'looked into' but no ETA for a solve).
The system comes across as a bit dated.
I like the 'paperless' journey, however, there seems to be an oversight that some practices are still required at times to use paper and export to PDF format with a more aesthetically pleasing format would be beneficial.
Response from Pabau
Hi Brian, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (to help you customize your account) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Fantastic Software when it works
Well thought out software which tackles almost all of our requirements. However, very frustrating that there are new major issues on a weekly and almost daily basis. Without these constant issues this software would be unbeatable. As it stands, I am currently looking into possible alternative software providers.
Pros
The features are great and plentiful. Really well thought out software. Easy to use and it’s great that its accessible on multiple devices in multiple locations. Functionality that other software does not have.
Cons
Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income. Online booking system has had issues. Issues between patients accessing information dependant on what device they are using.
Response from Pabau
Thank you for the review Luke.
Sorry to hear you have has this difficulty with the system.
We are always upgrading our system and keeping up to date with the newest payment and security technologies.
Juts this year we have introduced Apple and Google pay to make your Online Booking even more effective.
We are in the process of building Pabau 2 which will be more powerful and faster in every aspect.
Do reach out to us on the live chat so we can discuss how you can continue using the system to further help you on!
I am also offering you free one on one training with one of our training experts!
Do contact us and we can set this up!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
DO NOT USE PABAU !
PABAU product is very very bad also on trust pilot they got so many bad reviews that they have removed their company name from it. Well customers can still seee their company real reviews 1* !
Pros
PABAU app doesn’t work it redirect to website. PABAU newsletters once sent are totally different that how you design them on system. Contacts failing payments not going through. While project is a mess do not risk to bankrupt your business !
Cons
Do not use PABAU for your business honestly you will lose out badly!
Response from Pabau
Hi Sandra, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
We look forward to hearing from you.
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. In the meantime, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
P.P.S. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Pabau covers our needs
At the moment I only have knowledge of the reporting section of Pabau, but am learning about the aspects of data entry, clinic management, and the full patient experience from start to finish. I have limited clinical knowledge, but am amazed at the full extent of Pabau from Marketing emails through gathering leads, initial consultation, various pathways through prescription, treatment, follow-up services and back to Marketing for additional services. It’s integration with Financials and Stock through P.O.s, and scheduling system organising Staff availability, Clinics and Rooms indicates that it is a comprehensive system.
Pros
From my limited experience with it, it appears to be an all-encompassing set of applications, covering almost everything we would want from such software.
Cons
There seems to be an issue with the use of free text being entered by some of the clinicians, causing confusion by duplication - Discount, for example. Also, certain fields are not compliant with general rules - email addresses aren’t always viable and Client Names may contain non-alphabetic characters (other than the usual apostrophe or hyphen, that is). If possible, id like to be able to tighten data entry rules in these cases.
Response from Pabau
Hi Tom, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great Software
Great customer care. I'm a night owl so even had replies from staff at 11pm which i was expecting the next day to answer questions. I wasn't pushed with a hard sell which was nice! Ive interacted with most staff as ive asked multiple questions daily as ive set the system up and always received a speedy helpful response. Very friendly, welcoming staff with great systemising and automation software!
Pros
I purchased this for when we reopen. I was considering taking a new member of staff on to do all the implementing and automation as well as stock control etc. all the bits I dont have time to do but purchased the software instead. It allows me to run reports at my own convenience. I enjoy that it ha content blocks on as i rent from various areas and I dont want them to access my performance and cash flow etc yet they can still book in my clients.
Im very visual and so is this program you can simple colour code, add clients and staff photos etc.
Cons
Its a little tricky to use at first but easy to learn. I am an android fan as ive had to purchase an ipad for clients journeys etc which was a pain so that i can use the app,
Response from Pabau
Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Appalling customer service Avoid
Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again based on their complete lack of customer service or support .
Pros
Cannot comment as we are experiencing multiple problems with this platform
Cons
Recent software update has been an utter disaster.
No notification received that this was happening
Made online booking inoperable
Patients could book into dates and times we weren’t open
It would take random amounts from patients payment method despite us completing the settings
Absolutely appalling customer service
There is no phone number no one would answer emails
Absolutely awful experience which is still ongoing .
Avoid
Response from Pabau
Hi Anne-Marie
As a long term user of Pabau and knowing you personally its a shame that you have felt the need to leave a review given how well Pabau works for your business. The online bookings were commuicated, but often setup was not done well by the user, which caused problems. I can see that you have been using the system without issue now for some time, so hopefully your review can be updated. If you are still having issues reach out to [email protected] and the guys will be happy to help.
Kane
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Leader in clinic software
The staff are always willing to help, my experience has been mixed when it’s working it’s excellent but when there are hiccups is disastrous (more the fact that we can’t work without it). I would describe it as a love hate relationship.
Pros
I like how I can manage the day to day running of the clinic having all the tools and technology at the touch of a button. I also like how visual the software is making it user friendly.
Cons
I find the set up very technical which is frustrating because I could get so much more from PABAU. I have been with PABAU since its infant years and there has been numerous updates which we just can’t keep up with. It would be good to speak to someone as email communication is not always desirable.
Response from Pabau
Thank you for taking the time to send us a review.
Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you. We also do phone calls so feel free to request one if you need to!
We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.
