Clari Copilot Reviews

Pros

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Cons

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Pros

The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.

Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.

Love the ability to quickly switch between transcript and video.

Cons

The voice recognition AI took a little longer to learn my accent

Alternatives Considered

Gong.io and Chorus

Reasons for Switching to Clari Copilot

The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer.

Pros

makes recording sales calls easycall analytics are useful - especially talk ratio

Cons

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Pros

The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.

Cons

Transcript can be improved a little bit.

Alternatives Considered

Gong.io and Allego Sales Enablement

Reasons for Switching to Clari Copilot

Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc.

Pros

The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers.

Cons

A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker.

Pros

Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.

Cons

Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.

Pros

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Cons

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Pros

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Cons

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Pros

So many amazing features that work really well.

Cons

Had some initial trouble with the teams integration but it seems to be working now

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

The price difference was insane.

Pros

Excellent user experience and sales tracking, we used it for training our team and various other activities and it works like charm.

Cons

Noting that I can tell you, it is perfect toll to use

Pros

The price point is right, and it took literally 8 hours from signing up on the website to using it for my first call. It's got quite a robust feature set, and it's really easy for me to share findings / insights / recordings from my call with my team

Cons

The transcription isn't perfect, but I'm usually able to get close enough and then hop into the video recording

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

More affordable and same feature set.

Pros

I like the interface the most. Out of so many such apps I have used, Wingman has been one of the very rare cases where all the features are accessible with a few clicks. I love the part where wingman was able to sync to me calendars, so that I manually don't have to invite wingman on my calls now. I think it helps me gauge my skills during the calls such as my speech rate, talk/listen ratio etc.

Cons

Technically, I don't think so. Each product keeps on experiencing one or the other issue every now and then. but the support is great.

Pros

Wingman's platform lets you bring the call scripts, the call coaching and the call stats all into 1 place.

When you manage more than just a few SDRs/AEs call coaching time quickly dwindles and disappears as meetings take over your calendar. Especially when you're scaling your business from 4 to 12 and beyond the problem becomes keep success consistent and repeatable.

Wingman allows me to build in all the key phrases and words you'd pick up on during a call coaching session and lets you build them into their platform. It also provides quick coaching guides and suggested call script pop ups.

At the end of a day or week I can quickly go see the results from 1000s of calls across 12+ people and ascertain which people need help and even where they struggled.

Cons

Nothing that I really dislike, the product is still relatively new so that has to be taken into account. The team at Wingman still has so much room to grow so roadmap will be key.

Pros

The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks.

Cons

Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call.

Pros

The ease of use. Great to reviews calls with your team, helps in understanding your calls with your clients. It is a great tool which helps you monitor every call, the use of words, the talk ratio. Easy to add comments and share feedbac. If you are a manager you can also monitor and check on your team's performance which make your job easier.

Cons

Accuracy can be a little better at times if the other party has joined a little late wingman fails to record.

Pros

Automatically recording all meetings, transcribing calls and enabling battlecards (that pop up with nuggets of value when certain words or phrases are said) and bookmarking (mark certain points on calls for future review). Different members on the account can review each others' recordings enabling specific development and learning.

Cons

The transcripts aren't always 100% accurate. It doesn't always recognise the right person on the call as speaking.

Alternatives Considered

Gong.io

Pros

Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to

Cons

sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes

Pros

Very intuitive to use, the perfect way to understand which areas needing improvement during the sales process. Apart from this, you also get to see the ratio of how much your sales rep. talked compared to the prospect.

Cons

The voice-to-text conversion is also good, however, it could always be a bit better. Overall, there is nothing that I dislike about Wingman, just tiny things that I'm sure will improve over time.

Pros

I can go over each conversation to check important bits I could've missed, or track common points/convos amongst successful interactions with my leads and clients.

Cons

a little disruptive window when the call is over, no big deal to be honest

Pros

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Cons

Nothing. Everything works as expected. The software is constantly improving which is great!

Pros

The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call.

Cons

There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app.

Pros

It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.

Cons

There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.

Pros

I think I like how user friendly and easy to navigate the tool is.

Cons

In all honestly, I don't think there is any feature that I need that doesn't exist on Wingman.

Pros

I can tag conversations and split them by questions, key words and search through them making it easy for coaching my team and help with product roadmap

Cons

Automated transcriptions need some work - it has been improving but some way off to perfection.

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

Affordable and had the right feature set

Pros

It saves me hours every week and it clearly has improved sales performance

Cons

The gametape feature Ideally would allow more insering snippets of videos rather than a whole video. Im nitpicking. it's great