User Reviews Overview

About MYOB Business

MYOB Business accounting software is designed to help businesses of any size across Australia and New Zealand take care of GST, invoices, reporting, expenses & payroll (including Single Touch Payroll). Designed to save time,...

Learn more

Feature ratings

Value for Money
3.4
Features
3.7
Ease of Use
3.7
Customer Support
3.2

Browse MYOB Business Reviews

126 of 126 reviews
Sort by:
Ivan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/09/2018

A Solid Piece Of Software

Pros

I have used MYOB for years, it's perfect for getting the job done, and easy to use.

Cons

Sometimes the ability to change or delete transactions is a little bit dangerous.

Brian
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2022

MYOB XO - API Integration A Game Changer

Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.

Pros

Due to the complexities of our business MYOB XO was the standout choice.

Cons

No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.

Lee
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 22/05/2017

The software is good for a small entity but once you grow and need more detail it becomes a...

For a small firm with limited reporting requirements it is okay but for any jobs with Work Breakdown Structure requirements it comes up short and becomes a limiter for the company. I get very frustrated with the after sales support system. It is not customer focused and leaves you wondering why you pay for it.

Pros

Good basic internal controls so novice bookkeepers can run day to day.
Easy to install and set up.
Reasonably cheap for what you get.
Handles GST well.

Cons

Not the best for Job costings.
Payroll system ordinary serious reporting drawbacks as far as information flow to the General Ledger.
Tends to freeze in reporting production which can lock out users.
Support service is very poor, you get the feeling the staff could care less in resolving issues.
Interactive screen supports not used you have to send a file and wait for a response.
Wait time on the phone for support is very bad.

Top MYOB Business Alternatives

QuickBooks Desktop Enterprise

Cashflow Manager

Bridie
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 9/05/2023

MYOB Business

Overall I like using MYOB Business I feel my skills in accounting are only getting stronger through utilising MYOB daily.

Pros

I find MYOB relatively straight-forward to use. I have had to teach myself as my background is in education and not accounting. I find the forums helpful. I find I learn through practise so the more I am using MYOB Business the easier it is becoming for me.

Cons

I would love it to be easier to switch between products and for it to simply be as easy as clicking a button to transfer all our data across.

Joe
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 29/12/2020

Manual System Converted into Digital

MYOB has changed the way we work, simplifies book keeping to take away so much pain

Pros

- Easy to signup and simple setup to get things started
- Pricing - Special offer for new start ups
- Invoice reminders
- Invoice templates look very professional
- Invoice shows when customer / vendor have viewed (SUPER HELPFUL)
- Intray for emailing receipts and tracking

Cons

- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.

Alternatives Considered

Xero

Reasons for Choosing MYOB Business

Made the switch from doing everything the slow manual way! Can never turn back now

Reasons for Switching to MYOB Business

Price and special offer for new startups
Jennifer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 14/03/2023

Ok platform at the time however went with Xero

Pros

I needed the ability to access accounting transactions online.

Cons

What I liked least about MYOB business is that is was very limited therefore went with Xero.

Nicole
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 14/11/2018

One of the top software for bookkeeping

Pros

I enjoy using MYOB simply because it does everything you need for a small business - sometimes needs more explanation with accounting though for new people.

Cons

glitches with POS machines is really the only thing I ever came across with this program, so not alot from a small business perspective.

Karen
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 16/01/2019

MYOB for business

Pros

I used MYOB a few years ago. At that time MYOB seems the only one which is capable of doing accounting tasks in Australia

Cons

I used MYOB a few years ago. At that time MYOB online version seems poorly designed, not suitable for multitasking

Peter
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
3
Customer Support
2

3
Reviewed on 12/06/2018

An industry standard, needs better support

Pros

This is one of the mainstream products available around and has a lot of users all over the globe. There is a great chance that your accountant is familiar with this and will be able to make great recommendations

Cons

Updates can be cumbersome and provided they work well they are easy to apply. I have had a couple of instances where we needed support and it has been very lacking. General technical support is poor with cancelled webinars and staff which appear not to know more than the most basic for troubleshooting.

Paul
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 30/06/2021

MYOB for Tradies

I had little to do with the software save reading my payslips and annual payment summary. These werre accurate and easy to read.

Pros

I received my payslips from the office and they were done on MYOB. They were easy to read and showed everything necessary

Cons

There was no app for my to use at the time to record timesheet activities. I had to make a google spreadsheet and email it. If I had an app then my pays would be uploaded and so less mistakes would have occurred.

Joanne
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2021

MYOB - easy to use, does what you need

Offers features that I need to do to manage the Company Financials. Support has been great and responsive.

Pros

MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.

Cons

MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.

Alternatives Considered

Xero

Reasons for Switching to MYOB Business

Pricing and easier to use.
Steven
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

5
Reviewed on 8/09/2022

If you find something good, stick to it.

It has been an essential tool in running our business effectively and maintaining legal compliance since we started in business in 2011.

Pros

The wide range of features and varied reports that can be produced to assist with trackingn expenditure , budgeting and forecasting.
Regular updates keep us compliant with tax law.

Cons

I do not operate the software. Unable to answer.

Chris
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 12/09/2017

good value in terms of the price

The software is good for a small entity but once you grow and need more detail it becomes a handbrake on information.

Pros

easy to use ,A very easy to use and follow accounting software, the flow of information is easy to follow

Cons

I have been using the MYOB Essentials purely for payroll of a bout 10 employees. I find the customer service frustrating as it seems impossible to actually speak to anyone.

Adam
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/08/2017

A very easy to use and follow accounting software, the flow of information is easy to follow

This software is easy to use and organize. This software allows me to track and update information easily and in a timely manner

Pros

I like the dashboards that show the flow of information from beginning to end. Reconciling the bank is very easy to do as well as enter in new sales and purchases. It's also very easy to export data into excel if additional analysis is needed outside of MYOB.

Cons

Generating sales reports, P&Ls, and BS is a bit cumbersome. It would also be nice if it had a 'dashoboard' feature, like xero, that shows all the relevant information on one page. Having one spot to go to for most of the day's relevant information would be very helpful

Jan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/03/2022

The Updated Version is Catastrophic for a very small business

you wait for hours to receive help then get cut off as the wait time is so long

Pros

Not much, the old version worked perfectly, we were given an ultimatum

Cons

Undeposited funds should not be automatic, you cannot delete

Mark
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 26/08/2020

MYOB Review

Pros

I like that it has been around for many many years, and the functionality has NEVER changed or been improved

Cons

The lack of development and modernisation of the product

Alternatives Considered

Xero
Chris
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/02/2017

This is great accounting Software thank you

I have been using this software for over 10 years it is a bit expensive but works well
Especially after it went to cloud based

Pros

And I like if anything goes missing my computer gets Stolen or burns or virus then I don't lose everything because it's on the clouds

Cons

The cons are that it is too expensive for what it is

Verified Reviewer
  • Industry: Legislative Office
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
5
Ease of Use
2
Customer Support
5

5
Reviewed on 14/01/2019

Great Product

I would recommend it to someone say a professional bookkeeper, I found Quickbooks to be more user friendly for easy bookkeeping soultuons also finding Quickbooks a lot cheaper than MYOB.

Pros

Very detailed, Easy to add transactions.

Cons

I found the software was not very “user friendly” especially as someone who isn’t the greatest at Bookeeping, the terms (words) and navigation was very hard sometimes. I ended up switching to Quickbooks.

Michael
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2021

MYOB keeps us on track and informed

Pros

Ese of use, accessibility, features are simple, seamless integration, reporting functions, governance

Cons

None, it is clear and easy to use daily.

Jade
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/01/2018

Good basic accounts system

Pros

Simple in most cases to use and looks good, integrates with our hire software well , if any issues the help section normally answers the query so no need for customer service.

Cons

I have found it to be slow and sluggish at times, some of the processes are over complicated and difficult to understand/process.

Lainey
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/01/2022

MYOB was what we needed at the time

Was a very user-friendly option.

Pros

It was a cost-effective solution for the number of features available and the quality of product.

Cons

For us the only con was at the time it did not have reoccurring invoicing.

Nicola
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 5/06/2018

Very Simple and easy to use, lacking in a few areas but good for a small business just...

Pros

Very easy to navigate and simple to use. Search function for invoices is good now that you can see POs.

Cons

Wish it would export data to excel!! Had to manually build a database of 300 invoices! Too easy to go back and delete stuff too which then doesn't stay on the audit trail, once it's gone it's gone! Would like to see some detail from the invoice when it searched for rather than having to go into it.

Alexander
  • Industry: Law Enforcement
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

3
Reviewed on 22/07/2022

MYOB User

Positive

Pros

The easy to use features help me keep track of my accounts when I have so much going on

Cons

There’s not much I don’t like, I’m pro MYOB Business

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 12/06/2018

Good software for offline accounting. you can work on Myob for all your accounting &and...

Good for accounting & Book-keeping offline.

Pros

Its functioning is good. You can easily get your Accounting data customized by preparing P&L account & Balance sheet

Cons

1. You have to take backup by your self no self backup facility.
2. Difficult to understand the reporting process.

Travis
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 15/05/2019

Fun and simple to use for small businesses

Pros

Reconciling the bank, making invoices and categorising expenses is easy

Cons

There are a lot of desktop versions of MYOB and it can be seriously confusing trying to figure out which version you need to open when you receive and client file.

126 reviews