Circuit Reviews

Pros

The ease of use, the connection to our telephony platform (so that we can use it also as a normal phone) and the possibilities for integrations. I use it also for all small and bigger projects I'm involved and the way everything is located in one tool with a very good search functionality makes my work much easier.

Cons

Personally I miss the possibility to put a read message back to unread. In the mean time I use other options to create something similar, but it is not completely the same.

Pros

A single pane of glass solution that encompasses all communications in a very intuitive manner. It's easy to collect all relevant "streams" (e.g. mail; meeting requests and notes, phone calls, chats, etc.) into a single folder.

The mobile app is a perfect (and near stand alone) addition to your desktop application and allows seamless transition from deskbound to mobile working without hassle. Even swipe your phone calls (in the actual call !!!) from fixed app to mobile app withou interuption.

Cons

Circuit requires an open mindset on how to organise your files. If you are depending on folder structure (folder within a folder) you'll be lost at first, but Circuit has an awesome search engine

Circuit has more power and more impact when everyone uses it, so be ready to advocate the solution in your company and to have some use cases near.

Pros

The idea of it working is great, the reality is very different.

Cons

The software package I work with is not reliable, one day it works, the next day it does not. And when it does not work, it takes 20~30 minutes and a bunch of passwords to get it working again although my meeting starts in 2~3 minutes.

Pros

Ease of use - even for novice users without training
Ease of implementation

Cons

No possibility to create own shortcuts to favourite conversations

Alternatives Considered

Reasons for Switching to Circuit

Pros

Circuit is an extremely efficient way for me to organize all of my inter-team communications in a single workspace. It allows me to work remotely very efficiently and manage projects and teamwork inside the company and with partners. It does all of the important communication functions very well - including recording meetings for those that cannot attend and it has amazing up-time so it's reliable enough to be the central communications vehicle for a company.

Cons

I wish you could delete old conversations. I archive and keep my conversations organized, but there are some that would be just better to delete.

Pros

Easy of use, integration of file sharing, desktop sharing, voice, video and offline conversation. No installs, works on a browsers on a PC. Do like the native client on iOS with callkit integration.

Cons

Need enhancements to manage large communities better. Need statistics for large communities.
Need ability to have super admins to effectively mange large communities

Pros

The ability to be the versality of products. I have created earrings, shirts, outdoor mats, and coffee mugs

Cons

The site can be improved by limiting the interruptions and stalls while creating projects. Sometimes the software crashes in the middle of a project.

Pros

Vide conferencing, screen sharing, outlook integration

Cons

No special cons regarding usage of circuit application

Pros

Route optimization was good, paying extra to provide proof with a photo is awful

Cons

Paying extra for a simple feature in order to prove service

Pros

use on browser on any computer or laptop, mobile app, good for collaboration on teams, easy to find info from a previous conversation

Cons

outlook connector doesn't work sometimes, when press enter in a post not go to new line, does not see presence of a team in conversation - must go details

Pros

I can find docs, infos, conversations, notes, ecc. everything inside a specific "room project".
I love screen sharing and video as simple over every network.
GREAT to have a call bridge features for every customer in just a few seconds!

Cons

I can only "mute" and not "archive/delete" older or wrong things.
I don't use the "notify" features... Not the best that I can not team-editing a docs in a shared screen (I prefer the google ways for docs opened in the same time by two or more people working on it)

Pros

The ability to enhance teamwork, by bringing Voice, File Sharing, Video and much more into one easy to use platform across multiple devices.

Cons

The inability to delete conversations. Having an abundance of aged conversations in the left pane can be messy and could be organised much better with the ability to delete unwanted conversations.

Pros

German based company, service hosted in Germany, not in US - a must for all companies that are subject to compliance! Good modern look-and-feel, easy-to-use. We tested it with our non-tech-staff and they instantly mastered in intuitively! Personal support from circuit at highest level. Competent, friendly and open for input and suggestions. We don't just need a tool, we need it to work reliably - circuit ticks those boxes for us.

Cons

No real cons. Some very special features that we need still under development, but that's actually a pro I guess.

Pros

it works on any WebRTC enabled browser
log everything
share some files with other users
recording

Cons

the full-screen mode is not border-less
guest can not use the invitation link on mobile
the quality of the picture is great but not like google hangouts or apple facetime

Pros

The quality of video and voice, the easy way to organize conferences, the possibility to connect it with a communication system

Cons

The look, the missing integration between circuit and uc, the difficulty for partners to start selling circuit

Pros

Easy to set up
Easy to use
Innovative
Quick and efficient way to communicate with colleagues and associates
Easily accessible

Cons

One of the things we dislike about this software is being unable to change the layout or delete existing conversations.

Pros

Ease of use and persistence of information in a single straight forward user friendly interface. Easy team management and collaboration.

Cons

Very few, not clear on transference of or data residency. It would be nice to be able to select region of data residency or restrict. Not sure if you can customise/rebrand to meet own internal marketing. To be honest I have not researched these elements in fine detail.

Pros

Nice, modern interface
Integration with Outlook
The possibility to have meetings with people who don't have the client installed

Cons

Can't have multiple calls in the same time (on hold feature missing)
The audio settings behaving erratic sometimes, I get the message that a microphone is not available, re-select it and it works fine afterwards...

Pros

Easy to use software, many functionalities. Easy to share your screen or only an application with the customer.

Cons

In our company with firefox it doesn't work stable, most of the time you are not able to connect. Therefor you have to use Google chrome, but with this application it works well! Sometimes there are some connection problems nobody knows where they come from.

Pros

Anywhere, when I want it, on the device I want it, WiFi or mobile, I can get my calls delivered to me 100% of the time

Cons

I am now getting frustrated when people just don't seem to how powerful Circuit is. I can do more when they collaborate with me.

Pros

The ability to screenshare and ad hoc add other Circuit users to the conversation, truly an excellent collaboration tool.

Cons

noticed a slight drain on my mobile phone battery while Circuit is open but is manageable and not unexpected with any piece of software such as this

Pros

all in one
ease of use
full of high end features

Cons

under marketed software. need more marketing and sales process for partners should be simple

Pros

I like how easy it is to make a conference with partners..
also The telephony connector to my SBC!

Cons

the presence between circuit and my sbc ( osbiz x3 ) is not possible

Pros

Since I have gone to making my own company shirts I have saved a ton of money! I absolutely love the circuit app!

Cons

The fact you have to pay for a subscription to unlock all the different fonts.

Pros

I can use it on all my devices -> Windows Desktop, iPhone, iPad, iWatch
Same look and feel on all devices.

Cons

Sometimes the telephony-function is down and there´s no way to find out why.
The iOS-App is not "always on". New messages or calls are not shown just in time.