QuickBooks Time Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About QuickBooks Time

QuickBooks Time is a cloud-based time tracking solution that helps owners and managers keep track of employees in real-time from their web or mobile applications. It provides mobile time tracking for employees who either work...

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Feature ratings

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.8

Browse QuickBooks Time Reviews

6,912 of 6,912 reviews
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Jeremy
Jeremy
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/08/2024

Review of QuickBooks time from a Cleaning company

I would say it's mostly positive experience as it's loved me to be able to communicate with my fellow employees easier and quicker

Pros

The ability to track everything in one app and allowing everyone to see the same things I'm seeing

Cons

It only really works well on Apple products the only Con in my opinion

Daniel
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

5
Reviewed on 19/09/2024

Good software, does the job

It is a good piece of software and it does the job.

Pros

It links directly to QuickBooks, I can track time spent on each client and then work out profitability of client based on the fees charged.

Cons

I don't like the fact it is a third party software, outside of QuickBooks. We must export the data to QuickBooks regularly to have the time reflected in QuickBooks.

Alternatives Considered

Toggl Track

Reasons for Choosing QuickBooks Time

It was supposed to more closely linked with QuickBooks software

Switched From

Minute7

Reasons for Switching to QuickBooks Time

Because of the link to QuickBooks software
Akmariena
Akmariena
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
3

3
Reviewed on 14/09/2024

Nice idea but somehow confusing

We’re excited about it and thought that we dont need to other paid websites which mean less work by that i mean the transfer from another website to another. Unfortunately, it was too difficult due to some approval issues from our-side and how confusing it is

Pros

I like the idea of how they try to include labour time and try to make it easy for the user which is nice

Cons

Unfortunately, for my team and i, it was somewhat difficult and confusing. I’m not sure if it’s the wrong setting but when we decided to move the labour time in the invoice, it need admin approval which is quite annoying because sometimes, our upper managements are not always here and sometimes our the customers get upsets about it.

Top QuickBooks Time Alternatives

Erin
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 5/09/2024

QuickBooks for a Time

Okay, fair to mid, definitely got the job done but was on the pricy side and ultimately not the most sustainable choice.

Pros

A comprehensive time clock application for your small to medium size business. Geofencing is a handy tool for ensuring employees stay on site.

Cons

Base plus subscriber fee can be pricey… and Internet connection must remain stable in order for employees to be tracked accurately.

Alternatives Considered

Time Tracker

Reasons for Choosing QuickBooks Time

Easier platform to program and better for our company to enjoy.

Switched From

Nowsta

Reasons for Switching to QuickBooks Time

Easier for employees to catch on to. Cleaner user interface
Amber
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 27/08/2024

LOVE LOVE LOVE QUIICKBOOKS TIME!!

Pros

It makes it possible to keep track of every employees time, not just my own, & I love the fact that it is in quickbooks, where I do ALL MY BOOKKEEPING & BANK BALANCING & ABSOLUTELY EVERYTHING!!

Cons

I like all the features that quickbooks time has to offer. My entire staff of employees & I learned to use it & stick with it since we started using it.

PRITESHKUMAR
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/08/2024

INTUIT QUICKBOOKS

its very friendly, time saving & easy to use.

Pros

accounting , inventory , advanced inventory & reports are the most beneficiary.

Cons

i almost like everything in intuit quickbooks.

jasseem
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/08/2024

Review of QuickBook Time

The overall experience with QuickBooks Time can vary depending on the specific needs and circumstances of a business. Generally, businesses that prioritize streamlined time tracking, integration with QuickBooks, and mobile accessibility tend to have a positive experience with the software.

Pros

Employees can record their clock-in/out times, breaks and what they are working on to better manage payroll as well to estimate the cost project by understanding how much time specific tasks typically require.
This provides time tracking for particular jobs, projects or clients which helps in ascertaining the progress of a project while allowing costs to be allocated accurately.
Managers and administrators are provided with access to real-time data on employee hours, overtime, and attendance that helps improve decision-making and alignment of resources.
These can lead to noncompliance with labor laws and inaccurate time tracking, which increase the likelihood of payroll-are errors and disputes.

Cons

Depending on the number of users and features needed, the cost of QuickBooks Time can add up, especially for small businesses or startups with limited budgets.
Since QuickBooks Time operates primarily as a cloud-based software, it requires a stable internet connection for employees to track time accurately. Offline functionality may be limited.
While the software is generally user-friendly, some employees and administrators may require time to familiarize themselves with its features and functionalities.
While the mobile app is convenient for tracking time on the go, some users may find that certain features available on the desktop version are not as robust or accessible on the mobile app.

Erinn
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2024

Would recommend Quickbook Time

My overall experience with QuickBooks Time is good. It makes it easy to track employees time and time to clients. It is also easy to edit the description and it goes over into QBO easy to do billing.

Pros

What I like most about Quickbooks time is that we can easily track time out to a client with the amount of time we were working to a certain client. This makes it easier to see how much time we are spending on a client and makes it easier to bill clients. You can also use a on the clock timer if you wanted to start and stop and have the exact time you were working.

Cons

There isn't a true con that I would say I least like, other than when it is a user error and you are off a day and you start or enter your whole day worth of time throughout the day and then you realize you did it for the wrong day. Now, it can be fine but if you're like me it needs to be corrected. I have found a somewhat easy way to move the time that is faster than retyping it but if there was an easier function to change the date.

M ZULFAN
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/08/2024

QuickBooks Times is useful

My overall experience with QuickBooks Time has been generally positive. The platform effectively streamlines time tracking and integrates well with other QuickBooks products. Its user-friendly interface simplifies the process of tracking hours and managing employee time. Additionally, the reporting features provide valuable insights into time usage and productivity. However, there can be occasional issues with syncing data and navigating the more advanced features.

Pros

This is the simplest program; it makes your work easier and the customer service is very satisfactory. You can call anytime, and they will guide you through anything you want to do.

Cons

I strongly dislike the numerous repetitive features presented as distinct separate features. It was, to say the least, quite frustrating.

Taryn
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 8/08/2024

Mobile app is very convenient

It has been a very good app and website. I like that you are able to view everything from a computer or your cell phone.

Pros

Mobile App is very easy to use once you get it setup.

Cons

Getting new employees set up and getting them access to the mobile app. Sometimes it doesn't show their schedule and you have to troubleshoot in order for them to view all of the features.

Shelly
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/08/2019

Set Up Made Easy

Tsheets has helped me manage my employees schedules, track their time, integrate with quickbooks payroll. This way I don't have to spend time looking at a different time system, printing the pdf document and then entering in the employees time into quickbooks to pay the employee. Also our company always has some employee that "forgot" to punch in or out and I was always having to fix it for them. Tsheets gives me the ability to have them fix it themselves or have another manager edit the time. The app is very user friendly and it seems to work well for my company.

Pros

The best thing about Tsheets for me is that I can use it with my quickbooks payroll and my employees can track their time and manage their missed clock in & outs themselves. This has really saved me some time during my day to give my employees some responsibility for their timesheets.

Cons

There is not much I don't like but if I have to pick one it would be the price. I am on the advanced level of quickbooks and use payroll also, and for the price I pay for that I think tsheets should be included as part of my subscription because they work so well together.

Tad
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2019

Solid Platform Excellent Customer Service

TSheets has been a excellent tool that has provided us with metrics that are invaluable. The customer service has always been very responsive and knowledgeable.

Pros

Ease of use. Ability to track jobs, tasks and employee location and hours. We are able to run several useful reports on jobs or employees. For any given day you can find out where your employee is as well as what he was doing specifically. The employee can also add notes to their time card.

Cons

There really aren't many cons. If Tsheets offered a foreman's daily report function , that would be great.

Alternatives Considered

Worklio

Reasons for Choosing QuickBooks Time

Previous company lacked functionality and the customer service was just ok.

Switched From

Worklio

Reasons for Switching to QuickBooks Time

Previous company lacked functionality and the customer service was just ok.
Stuart
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/04/2020

Great product

Only having one add on to QBO to do Time, Mileage and Expenses tracking/submission would be great.

Flexibility and GREAT CUSTOMER SERVICE.

Pros

Syncing employees and vendors who are subcontractors with QuickBooks Online.

Cons

Expenses and Mileage tracking using GPS would be great (you're part way there with the GPS for employees). So what I like least is not having these fully developed.

Note your link to Expensify Integration "Learn more" in the add on section refers to this page: http://help.tsheets.com/knowledgebase/articles/890430 that does not load so I have no idea how it works. Can you please advise how this works.

Alternatives Considered

Harvest

Reasons for Choosing QuickBooks Time

Integration with QBO (previously a Xero user and after a year Ioathed their lack of support and their "this is the way we communicate" approach to customer service channels, i.e. look at this forum, then email and finally (after I had enough) phone. No web chats. Truly awful. Harvest was OK but I had to user zapier to sync with pipedrive and there was no sync to xero (apart from invoices which I didn't want). Didn't sync with Xero Projects. I have employees and subcontractor labour (vendors) and both can allocate time in TSheets to QBO Projects. Would be ideal if I could selectively sync the Vendors from QBO to TSheets (the work around is leaving out the First Name Last Name in QBO but this then limits the use of QBO Supplier details).

Switched From

Harvest

Reasons for Switching to QuickBooks Time

Support and features.
Lillian
Lillian
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 6/10/2023

Each task has registration and geographic tracking with Quickbooks Time

Look for time and project management systems that don't require extensive learning curves and can be picked up with minimal effort. When we're out and about, we never have to worry about the app crashing. Your time management skills are put to the test by the fact that this item is here.

Pros

This software includes tools for tracking employees' arrival and departure times and locations, as well as the total amount of time spent at each job site. This helps you save time and money by preventing the worker from clocking in from another location. The distribution and use of the software is possible on a wide range of mobile devices.

Cons

Sometimes the gps location is off. The app's features may sometimes occasionally be unclear. Additionally, it cannot operate without a connection to the internet.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 17/01/2024

works for employees but not for contractors

BAD! RUN! HIDE! Find some other software that works with QB Time. You'll save yourself alot of time dealing with glitches and customer service teams that can't help you. Not all of them are bad - 1 in 8 are probably really good. I just spent SO MUCH TIME and even wrote to all the executives, and none of them were able to help me - they just assigned someone that said she'd call back today, then it turned into tomorrow, then it was ghosting. Never heard from her again.

Pros

works for employee payments, they will pay the taxes if you input the tax id numbers for each state

Cons

doesn't work for contractors - i spent an entire month, 4 hours per day, dealing with problems with contractors. i finally started researching it myself (we purchased the most elite payroll and qbo advanced so we could get the best customer service) and it turns out it was a known issue since 2019. it's 2024 now. if they weren't going to fix it, they need to stop selling it. we spent so much time trying to get it to work, looking like idiots to our contractors, and wasting precious time we could have been using building the business. the system needs to work or go home. don't sell something that's broken.

Dada
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 26/11/2023

Ease of use

It had been very good and made my job faster

Pros

It makes accounting very easy even with basic accounting abilities you can navigate QuickBooks and produce quality reports

Cons

Sometime professional support can be lacking

Alternatives Considered

TallyPrime

Reasons for Choosing QuickBooks Time

Quick online was very favourable and came highly recommended by other professionals.

Switched From

Peach Software

Reasons for Switching to QuickBooks Time

Its ease of usage and came highly recommended
Branden
Branden
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2023

Honest review of Quickbooks and Why in recommend it

I one hundred percent love it and will recommend it to anybody and everybody

Pros

The employee features are most useful and what I use the most being able to organize. Everything so easily is the biggest thing for me and I love it

Cons

It did take me a little bit of time to be able to pick up on it and use it quickly but that may not be everybody's case

Alternatives Considered

ScheduleFlex

Reasons for Choosing QuickBooks Time

I just wanted something easier that would be moreis liable and easier

Switched From

Microsoft Excel

Reasons for Switching to QuickBooks Time

Because of the name recognition but i'm glad I did
Alex
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2
Reviewed on 10/11/2021

Formerly T-Sheets, Now Crashing and Burning

It is our Number 1 company priority right now to identify and fully migrate onto a different, fully-functioning time tracking app that offers customer support.

Pros

When we started the Time app it was privately owned TSheets. We used it for several years without a problem of any sort, specifically benefitting from the geofencing and seamless integration into Quickbooks Desktop. Scheduling employees and giving them total control of their own time clock while maintaining good oversight was a major positive, and the user interface was very intuitive in an industry where people are notoriously not computer savvy. TSheets had it all.

Cons

We are in the process of migrating off of Quickbooks Time. After striving for 9 months to fix all of the holes in the app we've realized that glitches and problems are occurring at a quicker pace than we are able to solve them.

AUTHENTICATION NIGHTMARES
Several Months ago Intuit took over the user login tool without any notice, causing approximately 50% of our 42 employees to be suddenly locked out of their time app. We learned about it at 6am when simultaneously 20 employees contacted management with Time app problems. After a couple of weeks of intensive daily support (and no help from the Time support center) we managed to put MOST of the login issues to bed, but to this day we still have accounts logging out of their mobile app automatically every day.

POOR SUPPORT
If you're having a technical issue, or God forbid a syncing issue with Quickbooks, grab a beer and kick back because you'll be on the phone for a couple of hours, and likely re-routed to (I kid you not) 7-8 different departments before finally having your call dropped. And no, you may give them a call-back number but they will not call you back when your call is dropped.

CLOCKS EMPLOYEES OUT ON ITS OWN/DELETES TIME LOGS
Quickbooks Time automatically clocks our employees out, deletes time logs, and at the end of a shift when they go to clock out, shows that they never clocked in for the day. Several employees have reported "I went to clock out and all it shows I clocked in for the day was my lunch break."

Jaydra
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 24/10/2022

Was great until Intuit bought it

QuickBooks time is complete trash. Intuit took a marvelous product (t-sheets) and destroyed it by trying and failing to integrate it into other programs it didn't need to integrate with. Maybe it's better if you begin using QB Time fresh and you didn't have to survive the transition from t-sheets. I wouldn't know and it shouldn't have made such a difference. Utter failure, Intuit. Utter failure.

Pros

I used to LOVE t-sheets because it was amazing. When it was t-sheets it was simple and did exactly what it needed to do: let you track time for one person or a team to specific projects. It had a wonderful reports feature that let you run reports by client or project or employee for multiple types of time frames. It was glorious. WAS being the operative word. Then Intuit bought it and did what they always do: tried to make it integrate with all their other products. Unfortunately, integrations are the thing Intuit is worst at as a company - and also the thing they just keep trying to do all over the place. Once it was "integrated" with all the other Intuit products it stopped working properly. It tried to merge un-related data from QuickBooks and over-wrote project details and time tracked to those projects. It became unusable so I had to switch.

Cons

The integrations do not work. Once t-sheets was fully morphed into QB Time and was "integrated" with all the other Intuit products, it stopped working properly. It tried to merge un-related data from QuickBooks and over-wrote project details and time tracked to those projects. It became unusable, so I had to switch. Very disappointing.

geoeges
  • Industry: Civic & Social Organisation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 9/02/2023

Great software

I was looking for a billing software that was easy to use and easily accessible while I was on the go. Thanks to Quickbook, I can now do it all from my cell phone. Cheap and affordable, I recommend it to anyone who uses Excel

Pros

Time Management: QuickBooks Time helps companies track employee hours, making payroll and scheduling easier to manage.Integration with QuickBooks: QuickBooks Time is integrated with QuickBooks, allowing for more efficient accounting and payroll management.Mobile Access: Employees can record their work hours from anywhere via a mobile application, improving flexibility and productivity.Reporting and Analysis: QuickBooks Time provides detailed reports on employee hours and costs, helping businesses make informed decisions about costs and resources.Security: QuickBooks Time uses robust security protocols to protect user data, ensuring the privacy of sensitive information.Ease of use: The platform is intuitive and easy to use, allowing employees to quickly become familiar with its features.Customer support: QuickBooks Time offers dedicated customer support to help users get the most out of the platform.In conclusion, QuickBooks Time is a powerful tool for companies looking to improve time and payroll management. It offers a multitude of benefits to help companies streamline their management and improve productivity.

Cons

Cost: QuickBooks Time can be expensive for small businesses or freelancers, especially if they need additional functionality.Complexity: The platform can be complex for users unfamiliar with time management software, which can lead to errors and delays.Limited integrations: QuickBooks Time may not offer all the necessary integrations with other software and systems used by an organization, which can limit its use.Reliability issues: There may be reliability issues with the platform, which can lead to errors and delays in time management.Difficulty to use: QuickBooks Time can be difficult to use for people unfamiliar with time management technologies, which can lead to errors and delays.Limited customer support: The platform may not offer dedicated customer support, which can make it difficult to resolve issues.

Cindy
Cindy
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/05/2018

What a Time Saver!

It saves me at least four hours per week on payroll, so I can work on other projects. It's also easy, clean, and simple to use. I spend a lot less time asking employees for information they were forgetting to write down.

Pros

This app has single-handedly reduced our employee-touch payroll tasks by at least 30% in under a week. Onboarding is super simple. We've traditionally balked at using an app for employee time-keeping because they usually overpromise and underdeliver. We have a unique set of problems with payroll because we track employee drive time and work time separately, and we have to compare employee time with GPS locations of our vehicles. This is because we have crews splitting off from each other all of the time, getting in and out of different trucks, working on different jobs for different customers, etc. We piece it all back together in the office based on sometimes incomplete reports, and this is the FIRST time we've ever seen a solution that actually WORKS for all of the little nuances we have. There are six user-created optional tracking fields that we've set up to track per diem, payroll notes, employee notes to the office, the truck the employee was assigned to at the time, etc. We're able to set up unlimited customers and jobs (another problem we've had with TSheets's competitors in the past when we've previously tried to adopt an application). And the best part is the employees love it. Their previous option was to fill in a Google Sheets timesheet or a paper timesheet, both of which were cumbersome for them to keep up with. The TSheets app saves your last inputted job, so they just have to go in and change what's different - they don't have to re-input anything. Wonderful!

Cons

So far, the only thing that we've stumbled over was a minor inconvenience. You can't batch edit an employee's time entries. Each entry is considered a "time sheet" by itself, so if an employee chooses the wrong job, and we have to fix it, we may have to touch each time entry and open it to edit. It's STILL way faster than manually entering everyone's time. It also pulls directly into QuickBooks, so it eliminates a lot of time we used to spend on data entry to a payroll summary and then again after we've approved that report the data entry into QuickBooks. We've cut payroll down from taking two and a half days to a little more than one work day. We're definitely happy customers, and we've only been using it for three weeks.

Chris
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2023

Quickbooks Time Review CO

My overall experience with this product will be a good one I would give 4 out of 5 stars

Pros

The features of Quickbooks Time I like the most were the tracking of time of all the employees, it measured the time of each employee and recorded it, it tracked it down to the second not bypassing any step, it also reported each time stamp. Improve on finance with the force of mechanized time following straightforwardly inside QuickBooks On the web. With QuickBooks Time, you get sufficiently close to strong versatile applications, booking programming, GPS following, extra time checking, adaptable alarms, and constant reports, and that's just the beginning! Representative booking makes it quicker and more straightforward than at any other time to keep your labor force moving along as expected, while QuickBooks Time booth is ideally suited for bosses needing a focal clock-in-and-out arrangement. The best part is that it's QuickBooks Time, so time following and booking work are connected at the hip. QuickBooks Time offers FREE, limitless, grant-winning help by telephone or online visit.

Cons

I will say it is hard to find something that I don't like about Quickbooks Time, but it has a very long sign-in process which I understand why, for the users of the system it should be a bit more streamlined. The Time Booth feature should have different levels for users and key personnel that could be set up by the administrator.

Stacia
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/09/2019

Tracking Time & Projects with TSheets

We just completed our first round of invoicing since using TSheets company wide and find that the project break down reporting have made the switch from another time clocking app to TSheets completely worth the transition. We look forward to further customizing and using TSheets for our company that best suit our needs.

Pros

So far we really like the project reporting and are looking forward to start using TSheets to help automatic invoicing in Quickbooks. I am in the office use the time clocking features from my computer and find it very easy to use. Of course bugs come with any new program you use whether on your end or the developers. The great thing about TSheets is the customer support - I have yet to have a bad experience and have made multiple phone calls or chat discussions.

Cons

So far the one glitch we wish was easier is adding Breaks. It would be super helpful to be able to add or edit your break time from the time sheet editor box. Customer support has acknowledged this and say they also run into this issue.

Connie
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/03/2017

Excellent Support and Service

I was attempting to set up an automated break for all staff that would occur for 30 minutes in each five hour work period. I could not get it to work so emailed my request. Customer service representative sent me an email and asked me some questions. He then followed up with me the next day, but I was not available to take his call. When I called back, I had the best, professionally customer service experience. From the person that initially answered the phone, through to the complete conversation with Customer service representative, exceptional service; when on hold while attempting to connect me with David, the person came back after one minute to apologize for leaving me on hold and let me know she was still trying to connect with David; stopped anytime I spoke and listened to what I had to say without interrupting and so on. Customer service representative reviewed my requirements and advised, he would speak to the techs and see what they could do for us. It has been a long time since I experience this amazing customer service. By the very next day the automated breaks worked perfectly. When I spoke to my associates, they commented that they were also very impressed with the customer service and sincere interest in resolving their issues in a timely manner, anytime they called.

Pros

Anytime we have come up against something that was not working correctly or hoped to have customized for our company, the Tsheets team was able to accommodate it, usually within a day. Amazing customer care!
The Tsheets system makes hourly tracking so easy and you can quickly determine where the staff were during the day and when they logged out.

Cons

Only thing is that GPS does not track the arrival time since cannot start until person logs into Tsheets. Staff that are late say they forgot to log in. It would be good to have an option so we could track as per the scheduled start time for each employee, of course, this would only apply to the staff that have company cell phones or for anyone that is compensated for the data that is required to leave their location services on.

Kristina
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/02/2020

TSheets Software Review

This software has been a great tool to not only keep track of employees' time but also to schedule and plan for future jobs. Because of that, I have been able to help save us time and money by properly scheduling our employees for the needed amount of time. My experience has been very positive with TSheets.

Pros

TSheets is so easy to use. As a manager, I can view and edit all employees' timesheets easily and quickly. There are several functions that make my job so much easier! I use the Jobs feature and Project Report frequently to see how long certain jobs are taking our employees which in turn helps me better schedule for future jobs. The time entry is also accompanied with a GPS which is wonderful to check on arrival time and departure time from jobs. The payroll report is very easy to use and read. It shows me a breakdown of the total hours worked and the overtime worked so I can see where every employee is at.

Cons

I honestly don't have anything bad to say about this software; however, the Time Off function is sometimes a little confusing to my employees. They are unsure of how to add time off. Others just ask for their time off to be added for them which is sometimes confusing to me as well. I would love to see a help video on that function specifically.

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