CallShaper Reviews

Easy to use

This program does what it is supposed to. If you need help their customer service team is awesome.

Best dialing software ever!

I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office!

Feedback About Call Shaper Services

So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.

Recommended...

CallShaper Review

I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.

Feature Packed Yet Simple To Use !

I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!

Excellent Customer Support, so easy to use with Great Features & Functionality

* Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money.
* This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them.
* The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-).
* With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with.
* Fantastic software!

Happy CallShaper Customer

I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.

CallShaper

I love using this platform the ease of setting up the campaigns to have agents seeing real time stats.

Awesome technology!

I love being able to set up my own scripting and export files without having to wait for a programmer to do it for me! It is also great being able to have the dialer cost be variable so that I am only charged for what I need each month. This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.

CallShaper Review

We have been using CallShaper for a few months now. CallShaper has been a very useful tool for our Sales Support Team and our Sales Team. I have found the user guides by Denise are easy to follow and use when it comes to set up and creating the scripts. If I have any questions the live support is always a phone call away and very quick to respond. The Support and Sales Teams have found CallShaper easy to use and feel it has worked very well for them.
Thank You CallShaper!

Amazing Auto Dialer and Support

CallShaper has been great! The support, access to stats and just the overall layout of everything. This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.

The Best Dialer

Ease of Use, Super Reporting and Fantastic Support

When running a campaign, nothing is more important than uptime. We have never experienced any downtime to date. The interface is simple in design and easy to deploy for our virtual agents and supervisors have a variety of tools to improve agent skills. Leads are easy to load and the owners seem to always be adding improvements to what has proven to be a great system already.

Best of Class Dialer

Callshaper is simply put the best dialer for those looking for a simple and easy to use predictive dialer with just the right amount of features but not overly complicated to setup. It provides great functionality and it's dynamic scripting allows even the most basic user to configure it properly. A typical campaign could be up and running in a matter of a few hours

My experience with CallShaper

Good Job!

Great Product

We have been a user of CallShaper for the last 2 years. They provided a great product when we signed up and have continuously worked on enhancing more features and benefits as our clients needs have changed. Solid Company!