Tripleseat Reviews

Pros

Setting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.

Cons

Tripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.

Pros

Use of templates and ease of data transferring within system, reports, etc.
Customer service is on point!
'live' edits

Cons

Not being able to change titles of some items.
Being more in line for full service and not catering how we do.
Not being able to save locations for deliveries with notes.
Having to export items to excel to get reports
Not having a 'product mix' report of menu items

Pros

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Cons

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...

Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.

The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Pros

I love using Gather for the ease of everything from creating contacts to confirming final guest counts.

Cons

My only complaint about Gather is the inevitable few and far between glitches with occasional product updates. The issues are always resolved quickly, and the customer service is top-notch!

Pros

I love the ease of use and the time it has saved me! More time, more events, more money!

Cons

There is not one thing I don't like...honestly!

Alternatives Considered

Caterease

Reasons for Switching to Tripleseat

The functionality of the software for our everyday event planning needs. Everything we did for an event (contracts, budget planning, internal and external communication, etc.) was in one place!

Pros

The Event Portal is so easy use and customize. Clients are always impressed by the professional, easy to read format and the Gather support team is always on their A game!

Cons

I work mainly with the desktop version so if I had to say there was a con, it’d be with the limitations of the mobile app.

Alternatives Considered

Caterease

Reasons for Switching to Tripleseat

Ease of use and ability to customize based on our brand.

Pros

The calendar, daily updates, and ability to customize anything is amazing.

Cons

It's a lot of work to get all your documents set up just the way you want them. But once you figure it out it goes quickly. The support team is fast and can solve any problem. Sometimes they'll do the work for you.

Wish it handled vendors better and had a way to schedule musical acts within an event. You can make it work, but it's clunky.

Alternatives Considered

ScheduFlow

Reasons for Switching to Tripleseat

The support staff and the ability to customize every little detail.

Pros

This software is super user-friendly and is quick and easy for booking events from beginning to finish in one sitting.

Cons

When doing updates it does tend to time out and freeze but Gather reps always send out emails explaining what is going on which is always a great communicator!

Pros

Its very easily navigable, well-organized, great customer service. You can tell this was created by people in the events industry, it truly saves time wasted on forms, housekeeping items, and allows that time to be used to create more sales. The customer service is quick and I have noticed they truly take suggestions into consideration when bettering the product.

Cons

It still will put emails in clients junk folders, I let clients know this but it definitely creates room for missed sales.

Pros

The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.

Cons

There is a lot to learn in the beginning but ultimately it was totally worth it for us.

Pros

Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Cons

We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Alternatives Considered

Total Party Planner

Reasons for Switching to Tripleseat

See above.

Pros

I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.

Cons

Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.

Pros

I love that the software is live so I can make changes on line in front of the customer, while on the phone with them and they can sit right away in front of their own screen.

Cons

Sometimes the issues with their servers slowing down can be bothersome, especially during the working hours.

Alternatives Considered

Caterease

Reasons for Choosing Tripleseat

Old software

Reasons for Switching to Tripleseat

Ease of use, clean looking portals.

Pros

The software is easy to use. You can work your way through the program and it is easy to navigate. The customer support is wonderful. They really work with you until they find the problem. They are all very friendly and keep you posted on finding the issue as well.

Cons

I miss putting information in sometimes because it does not require you to tab through some of the spaces. I find it is an issue for my counterpart as well.

Pros

Gather is so easy to learn and use for both hospitality staff and event hosts. It is the best tool we have for company wide event communication. Every event detail is tracked and available for your full team to execute a flawless event.

Cons

I have no complaints about the software at all. The updates are smooth, customer service is fast, reports are easy. The credit card processing also made staying credit card compliant a piece of cake.

...I do find the team communication feature to be very confusing or unnecessary.
I would like for it to integrate with Open Tables in the future.

Pros

I appreciate tripleseat's ability to quickly turn leads into events/bookings with all of the necessary info saving us a ton of time on the turnaround for client's proposal requests.

Cons

I do not enjoy how fragile some of the features can be. Sometimes it is a matter of one checked box that can have things completely turned around, but we have no way of knowing/finding the box that needs to be checked or unchecked. This can sometimes make it feel like we need to contact our reps just to get a simple thing fixed.

Pros

Efficiency of getting leads that populate into bookings, and love the mobile app.
Easy for staff to learn - easy to dialogue and message with Clients

Cons

The reporting feature needs work.
Would like the opportunity to add more customized fields and titles.
The current layout of the BEO's is not functional.
Missing Change logs and status changes features.

Pros

Being a catering company, this has helped a lot in proposal writing and managing all details for our wedding and event catering clients. It makes putting proposals together fast, and keeps a repository for all job details.

Cons

1) QUICKBOOKS - Gather does NOT sync up with Quickbooks, which in my mind is crazy. I would venture to say 90% of businesses use Quickbooks to manage their accounting. We have to manually re-enter invoices into QB.
2) SPAM! If you send messages through the Gather system, or reply to inquiries through your email and copy the email address they provide to track the messages, we've found that something around 40% of our messages go into our clients' Junk folders. We asked some colleagues who use Gather and found this is an issue that's gone on for a while, that's been brought to their attention, but nothing has been done. And we were not made aware of it when we signed up. And it has cost us money.

Pros

Customer Service, price, and rapidly growing features

Cons

I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

Pros

It is east to use and create recurring events for the clients.
The integration with Mailchimp is simple.
Their is a way of storing CC cards for clients which is a nice feature

Cons

There are no integrations/partnerships with other sites like BizBatch, OpenTable so we get some exposure.
We were never explained about the market place and how to create a better listing.
No real human help unless that you reached out and asked.

Pros

Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Cons

Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

Pros

Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.

Cons

Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.

Pros

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Cons

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Pros

The ease of use. Being able to process payments online has been a game changer. We used to always have to have clients come in to process payments and having everything online has streamlined the booking process.

Cons

The only issue I have at the moment is that the mobile app is not as easy to work on the go. I do love having the mobile app, but I wish it was easier to send and edit the email templates.

Pros

I love having the Gather app on my phone. I can check my calendar, create proposals and respond to messages on the go! Our restaurant owner can also see what events are coming up through the app.

Cons

The app is a work in progress, but they have made great strides with a lot of new editing features. One feature I would like to see is the ability to edit an event's menu & beverages in the app.