Repsly Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Repsly

Designed for the CPG industry, Repsly is a retail execution software solution that enables data-driven teams to collect and organize data, improve brand visibility, and increase sales in the field. Its two-part solution includes...

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Feature ratings

Value for Money
4.4
Features
4.3
Ease of Use
4.5
Customer Support
4.5

Browse Repsly Reviews

124 of 124 reviews
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Hagen
Hagen
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2021

What did we do before Repsly?

We love Repsly. It has increased collaboration, execution, visibility, competition and overall productivity. After a month, you start asking "What did we do before Repsly"

Pros

The collaboration between our team did not exist prior to Repsly. We have 6 different regions with 6 different "group text" This caused major silos. After Repsly, reps from all over the world feed pics and information into 1 place. The messaging feature drives competition and peer recognition. Everyone stepped up their game after Repsly and productivity skyrocketed!

Cons

There are small improvements that can be made to any app. There are nuances to any app. We are happy with 99% of the functions of the app. The 1% is minor things we would prefer to be different based off our preference.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Repsly

Its very easy to learn and very easy to use in the field. All around its much faster than other platforms and feels like social media rather than work!
Verified Reviewer
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/08/2018

Our REPS Love Repsly

Pros

Our reps love the ease at which they can add notes and photos to a customers account for use at a later date.

They also use the feature for finding other accounts in an area every day.

Cons

We would like for the reps to have the same access on their laptops that they have on their phones for scheduling.

Response from Repsly

Hi there, thanks for letting us know how much your reps enjoy Repsly! We've informed our product team of your suggestion.

Replied 22/08/2018
Verified Reviewer
  • Industry: Food & Beverages
  • Review Source
Value for Money
2
Features
N/A
Ease of Use
2
Customer Support
3

3
Reviewed on 18/06/2015

It Works

We use Repsly for field marketing activities for our food brand in grocery stores. I am testing it with 4-5 reps but have not extended it to my entire field team of 50+ reps.
Repsly works for what it is, but has limited reporting features. The backend is not intuitive and viewing the data it shows on the rep reports page isn't very helpful because you can't dig into the stats and individual reports contributing to the stats. Uploading information is hit or miss, and once something is submitted, you don't have individual control of certain parts of the data to change or delete. You have to email their tech support to make adjustments or delete data you no longer want to use or mislabeled. You can't view a master calendar to see all activities past, present and future- only individual rep calendars or individual client calendars. This is not a big picture kind of tool, it is much more to see the general surface and acute status of your field activities.

My reps also have difficulties using it in the field, we have had to several training sessions for it to make sense and to work for what they are doing in the stores.

Overall, depending on the size of your team and what you use the app for, it does add some value, but I don't think it is designed for large teams or data rich analysis. It's also priced per rep, so unless your reps are working full time, in the field every day, this is an expensive tool for weekly check ins.

Pros

Reports can include pictures
Geotagging with time stamp
Can create custom reports
Unlimited number of Clients (we use each individual store as a client)

Cons

Not that user friendly- team must be trained and followed up with
Backend limited
Reporting limited
No master calendar

Top Repsly Alternatives

Abbey
Abbey
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 20/08/2018

Good for small business tracking

Positive experience overall. Synchronizing error can be frustrating but data usually comes through.

Pros

I like being able to check in on my workers and be able to go abck and compare dates and store visits

Cons

I would like to be able to manage from the app and not just the website

Response from Repsly

Hi Abbey, thanks for the great feedback! We've informed our support team of your requests. Don't hesitate to contact [email protected] if you need immediate assistance with an issue.

Replied 22/08/2018
Jackie
Jackie
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2016

Excellent mobility tool

I have recommended Repsly to all of my clients who have a mobile workforce. It is incredibly user friendly and customisable. It has changed the way organisations gather information in the field and react to changes in the marketplace that are made visible by Repsly.

Pros

Easy implementation with no system integration requirements.
App is user friendly and constantly updated.

Cons

The biggest con for South Africa is the exchange rate, which is unfortunately out of our hands.

Rodolfo
Rodolfo
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2018

my review

It solved our sales communication with central offices

Pros

Easy to use, easyto install. It gives a full view of the sales cycle

Cons

It is not fully adapted to customers outside USA. VAT number is not existent in the software and in Europe is the only way to identify companies. You did not think about it and this generates many problems to european companies.

Response from Repsly

Hi Rodolfo, thanks for the kind words about Repsly! Happy to hear that you see the value of the tool. We have dozens of clients across Europe; please contact [email protected] if you need assistance.

Replied 22/08/2018
Adam
Adam
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2018

Repsly Review

Very good

Pros

Very good value for money. Very technology focused, and captures all the needs I have in tracking a rep.

Cons

Honestly I can't think of much. Putting pictures into the regular/automated reporting options would be huge. Also, working with retailers to constantly have the current stores in the system rather than brands having to curate it themselves.

Response from Repsly

Hey Adam, happy to hear that you're getting so much value from Repsly. We've informed our product team about your suggestions. In the mean time don't hesitate to contact [email protected] if you need assistance.

Replied 22/08/2018
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/08/2018

Repsly conveniency

Convenience and easy to always go back and see where you excel on your job

Pros

It is easy keep track and record of your work at all time

Cons

Your employer can actually see your work

Response from Repsly

Hey there, thanks for your positive feedback!

Replied 22/08/2018
Simonas
  • Industry: Retail
  • Review Source
Value for Money
4
Features
N/A
Ease of Use
5
Customer Support
5

4
Reviewed on 19/06/2015

It's worth the money you spend

Our company is being using Repsly for almost a year and the one thing we can say, it's just great! We had never had such a good "all in one" solution we needed so far, and after getting Repsly on we improved our field works amazingly well!
Now we can use the system for daily shop checks, visual communication across the team, best practice samples, review of development of our partners displays, fulfil forms, audits, share with others of "how to" and many other nice things you'll recognise there.
I recommend every company that is working on field sales and have representatives on - go and get Repsly. It's amazing tool for your team. How cool? Go and check!

Pros

Clear. Easy. Simple. Nice design. Easy to change things you need.Ease of use for reps and managers. Easy data tracking. Nice and full daily reports. In one word - P E R F E C T.

Cons

The only thing that sometimes knits my brows is some tiny bugs, that appear after some updates. But the good thing is they work on them really fast and fix asap.

Josef
Josef
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/09/2016

Best by Test!

You get reports for activities, visits, Can schedule appointments, indicates missed appointments! Just too good to be true! Its no bluff I'm using it!

Leonardo
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2018

Good investment

Great its a great investment for all the good things you can get out of it.

Pros

the easy that is to install on the cell phones of my employees an the accuracy to find out where and what they did.

Cons

Sometimes the pictures takes long to be updated

Response from Repsly

Hi Leonardo, thanks for the great review! If you continue to experience trouble with photos loading feel free to contact [email protected] We're happy to hear that you're seeing return on your investment in the tool.

Replied 22/08/2018
Nik
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2016

Great CRM For Food Brands

This really did transform our field marketing efforts and now allows us to track all of the efforts of our field team for marketing, sales and merchandising. We can also run reports and keep people tracked and informed.

Pros

- Tracks everything
- Allows you to see historical events
- Surveys are easily customizable
- Amazing feed and general cross user UI/UX

Cons

- Reporting on the back end could be more robust
- Photo taking could be simpler

Response from Repsly

Thanks for the feedback Nik. Also, thanks for the apple-cinnamon Barnana snacks! Our office has been snacking all day! Please reach out to Matt and he'll show you all the functionality of the new reporting.

Replied 20/07/2016
Charlette
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2016

Great application for our market service team!

The support team is very responsive whenever we have issues, which is rare. The software is very easy to use and understand for a team with varying degrees of understanding of applications.

Pros

easy to use

Cons

app crashed on andriod pretty frequently

Response from Repsly

Thank you so much for the kind words Charlette! If a bug does happen to slip through our rigorous QA process, please reach out to Matt. We usually get things resolved extremely quickly!

Replied 20/07/2016
Jeff
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 27/07/2016

Repsly surveyjeff

When we did the trial I didn't like the system at all. I don't know if some of the features weren't turned on or if they didn't work back then. Since we started with program this year it as been a good product

Pros

It sis much easier to keep all information in one place.

Cons

The fact you can only take a couple pictures inside the question area.

Response from Repsly

Thanks Jeff!

All the features available in the full version of Repsly should be available in the trial version. If you have any feedback on what specifically you didn't enjoy about the trial, we'd love to hear it! We're glad you're enjoying the product now that you are using it on a regular basis.

By default, Repsly limits forms to 5 photo fields, but if you need more we can adjust that limit--just give us a quick call!

Replied 27/07/2016
Shawn
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 5/09/2018

Good Field App

the positives outweigh the negatives

Pros

Forms can be created to make what needs to be done a lot easier and to the point

Cons

glitches and sometimes you can do one thing one way and have a different outcomes, can be inconsistent

Response from Repsly

Hi Shawn, thanks for your input! We have made significant bug fixes since September 2018 which should improve your user experience. Please visit our Knowledge Base for more improvements updates https://knowledge.repsly.com/hc/en-us

Replied 5/04/2019
Mike
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/07/2016

Repsly Works and is giving us an edge.

Overall I really like the Repsly system for its field monitoring and tracking. Getting information set up so that it reports correctly is the most challenging part of it. Matt and the customer service team have been great in helping out and their follow up is strong, so that has made it much easier.

Pros

Its very intuitive and easy for field reps to use with little explaining.

Cons

The exporing of data is a little clunky and getting all of the tags and forms in place properly has been the biggest challenge. I also don't like how the billin works. I originally selected 3 licenses for my full time team and bought them for the entire year. I have since added some part-timers and was forced to purchase annually even when they only needed it for a few months. You need more flexiblity in your billing.

Response from Repsly

We're really glad you're finding Repsly helpful for ProYo Mike! We're currently working on providing more billing options for our customers, and we'll be sure to keep you posted as things go live.

Replied 20/07/2016
Jared
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 20/07/2016

Useful and Innovative Platform Marred by a Limited Feature Set and High Monthly Costs

This type of cloud-based software was exactly what I was looking for to manage my small team on a limited budget. I was able to set my small team up with only minimal assistance from Repsly's support contact. However, in order to get EXACTLY what I needed, I would have been pushed into the higher tier charge (and I only needed that ONE extra feature). Also, some of the functionality was JUST a few features shy of being useful to us.

Pros

Very User Friendly.
Easy Upload of Existing Location List
Easy Creation of Custom Forms

Cons

Pay Per Device Requirement (we have a technician team that alternates field time, therefore only require 1 account to be shared and used by whoever is in field)
Ability to ONLY fill reports out on a mobile device (I have reps who would find it easier to use their laptops)
High tiered costs

Response from Repsly

Hi Jared, we offer Ad-Hoc pricing to address exactly the billing concern that you stated below. We'll reach out to you to explore options for how your plan is set up. Thanks for all the kind words!

Replied 21/07/2016
Letrice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 26/07/2016

Very User Friendly

This website and app has been very useful to my company, very easy to use. I like how it puts everything into a spreadsheet.

Pros

I like the way it captures my stores and info and form data

Cons

I would like a way to tag pictures on website

Response from Repsly

Thanks Letrice!

We're always adding new features and a huge consideration when we do so is our customer input, please shoot us an email if you think of anything else!

Replied 27/07/2016
David
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 26/07/2016

Manage people without being with them

It helps us show are managers that we are doing are. Jobs and cover. Are selves also and it's a good way to communicate

Pros

Easy to use

Cons

You can't add new products in to screen

Daniel
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2016

cline review

easy to use, update , make changes and overall use. As I train my other counterparts it takes them very little time to maneuver through the site and how much faster it is in our daily usage, plus the time it save every nite by not having to hand write our previous spead sheets.

Pros

the ease of use and the time it saves us

Cons

this not a con but we are looking into data plans for our I Pads which will allow us to send data on site.

Response from Repsly

Thanks so much for the nice review Daniel! Let us know if you need anything and we'll be glad to help.

Replied 21/07/2016
Suzana
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/07/2016

Great auditing tool

We use REPSLY to manage 50 brand ambassadors nationwide. They execute our in-store demos & merchandising visits at our 3000 accounts. REPSLY helps gives us visibly in the field & helps audit our team at the same time. It's very user friendly & customizable to our needs.

Pros

User Friendly
All-in-one

Cons

Wish it had the ability link with quick books

Response from Repsly

Thanks for the great review Suzana! We added Quickbooks Online full integration not too long ago, if you'd like some help getting it set up please feel free to reach out to us.

Replied 21/07/2016
Max
  • Company size: 11–50 Employees
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 20/07/2016

Repsly Review

Repsly used to be very slow to load customers but the speed has greatly improved. I like the new function of finding nearby customers automatically, that speeds things up. Also being able to include pictures from my photo album is a nice improvement.

Pros

Helps me remember names, and product placements.

Cons

Some managers tend to rely too heavily on Repsly information for overall field rep management.

Response from Repsly

Thank you for all the positive comments Max, we'll reach out to you to see what we can do to boost your likelihood to recommend us!

Replied 21/07/2016
Donald
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/08/2018

Sales Tracking

For the level we are utilizing it is very efficient and easy to use.

Pros

Ability to track sales staffs activities.

Cons

Lack of ease of contact information. Would like to see this area expanded.

Response from Repsly

Hi Donald - thank you for your feedback! Please refer to our Knowledge Base for more information on how to best use the Repsly's features https://knowledge.repsly.com/hc/en-us

Replied 5/04/2019
Damita
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
2
Ease of Use
2
Customer Support
4

4
Reviewed on 20/07/2016

Quality service at its best

The App is easy to use. I like that you can use it on your phone or table. I no longer have to do reports on paper. Your work is submitted and that is the end of it:

Pros

I like the camera function. It doesn't take up space on your phone or tablet.

Cons

Some Reps gave issues with calls dropping.

Response from Repsly

Thanks Damita, we'd like to understand what you mean by 'calls dropping', so our support team will be in touch!

Replied 21/07/2016
Zoë
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 15/04/2016

Started using this week on the back-end/admin side - overall very good!

The interface is very straight-forward and easy to use and efficiently quick, which is a huge plus - reps cannot complain that it takes too long to submit forms or check in, or that they do not understand how to use it.

It would be useful (at least for those I am overseeing) to have location tracking be mandatory in order for the app to work. We have some reps who like to pretend that the tracking magically turned off. If they can't use the app without tracking being on (and using the app is required), then this would eliminate that problem.

As far as I can tell so far, back-end information is only available on the web browser and not the app itself. It would be great if I could pull back-end info while in the field instead of having to wait until I get to a pc.

I've had trouble accessing one of our forms on the app itself (no issues see in browser), but haven't had time to reach out to Matthew yet - sure that it is an easy fix.

Response from Repsly

Thanks for the kind review Zoë! Matt will be in touch to help get your form issue resolved shortly.

Replied 15/04/2016
124 reviews