PracticePanther Legal Software Reviews

4.7
Overall rating
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4.7
Overall rating
Reviews
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User Reviews Overview

About PracticePanther Legal Software

PracticePanther is the highest-rated, easiest-to-use, law practice management software on the market. Join tens of thousands of law firms across 170+ countries relying on PracticePanther to optimize their workflows and boost...

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Feature ratings

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.6

Browse PracticePanther Legal Software Reviews

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Scott M.
Scott M.
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2018

Amazing program!

I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.

Pros

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.

Cons

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

Response from Paradigm

Thank you so much Scott for the extra kind feedback!

Replied 22/11/2018
Suleiman
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/09/2024

Efficient and User-Friendly Case Management

My overall experience with PracticePanther Legal Software has been positive. It has greatly improved the efficiency of managing cases, tracking time, and handling billing, all within a streamlined, easy-to-navigate platform. The cloud-based access and integrations with other tools enhance productivity and flexibility. While there are some limitations with the mobile app, the software overall is reliable and user-friendly, making it a valuable asset for running a legal practice.

Pros

I appreciate how PracticePanther Legal Software streamlines case management, making it easy to organize and access critical information. Its user-friendly interface allows for efficient time tracking, billing, and client communication, which saves valuable time. The cloud-based functionality ensures that I can access my files securely from anywhere, and the robust integrations with other tools enhance productivity. Overall, it simplifies day-to-day operations and helps manage my practice more effectively.

Cons

The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.

Michael
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 2/06/2018

After years of begging them for real fixed price billing, I'm giving up.

It was a good start to law firm management, now I need something that works like a law firm needs to work, not force my law firm to work like the software wants me to.

Pros

It's easy to learn the basics. The calendar is good, it's helpful that they show tasks there. Searching is great. It's totally adequate if all you do is bill for time and integrate with Quickbooks.

Cons

Panther has no report on Items (e.g. how much of your revenue is from Document Drafting vs Litigation). To get such a report, you MUST integrate with Quickbooks. But the biggest problem is that Fixed Price billing (what they call "Flat Fee") is worthless.

Fixed Price billing was clearly an afterthought, and their implementation has not changed at all since the early days when I started using it: 1) It does not let you assign an Item as you can with time entries, so you can't easily tell Quickbooks that a Fixed Price invoice was for a trademark application, not doc review; 2) You can't assign a lawyer to a Fixed Price billing, so you cannot get a report to help you pay everyone proportionally to their Fixed Price billings; 3) Fixed Price matters become immediately billable even if no work has been done, so you must manually keep track of when it's time to invoice for a Fixed Price matter, and there's no report on billable Fixed Price matters; 4) When entering time on a Fixed Price matter, there's way no way to check whether you are about to exceed the budget, and no way anywhere to compare budgeted vs actual.

If you're a modern firm moving to fixed price as much as possible, you'll spend a LOT of time looking for work-arounds, and you'll find that implementing your work-arounds will chew up any time saving you might have gotten from using the rest of the software.

I can't wait to change to software that does Fixed Price right.

Response from Paradigm

Hey Michael, thank you so much for you feedback. I just wanted to let you know that based on the feedback of our users, yourself included, we have implemented a NEW FLAT FEE pricing option. We are the ONLY ones in the market to offer this function! We understand that the needs of our firms are constantly evolving and we value the suggestions and feedback of all of our users.

You can check out the guide published by our training department here:

https://support.practicepanther.com/contacts-and-matters/getting-started/flat-fees-tutorial

Furthermore, visit our updates page for past and future releases.

https://www.practicepanther.com/law-firm-practice-management-software/

Thanks for being a valued customer from the beginning!

Replied 30/08/2018

Top PracticePanther Legal Software Alternatives

Taline
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 8/07/2024

Taline Arthur's Review

Good customer support; software is very detailed and allows for customization.

Pros

Workflows, ability to assign tasks to individuals, alerts when tasks are completed so person assigned to next tasks is aware to take action.

Cons

Glitches; issues with Google Calendar sync.

Alternatives Considered

Clio

Reasons for Choosing PracticePanther Legal Software

Clio was not a robust as PP; PP allows to assign tasks, workflows, etc.

Switched From

Clio

Reasons for Switching to PracticePanther Legal Software

PP is more robust and includes many additional features.
Steve
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2024

PracticePanther is great for small law offices

I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program.

Pros

It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone.

Cons

Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly.

Alternatives Considered

Rocket Matter and Clio

Reasons for Choosing PracticePanther Legal Software

There were changes to Time Matters that made it more geared for larger and corporate law firms. It no longer suited my needs. It got very expensive as well. I reviewed several other programs and used a consultant who recommended PracticePanther given my needs.

Switched From

Time Matters

Reasons for Switching to PracticePanther Legal Software

PracticePanther met my needs and my workflow the best.
Jennifer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/09/2024

Panther Experience

Easy to use and well priced compared to competitors. Able to tailor to what we need.

Pros

Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time.

Cons

Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time.

Alternatives Considered

Cleo Integration Cloud

Reasons for Choosing PracticePanther Legal Software

Needed cloud based software not only on desktop

Reasons for Switching to PracticePanther Legal Software

Price and Tailor services to what we need.
Paul
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/08/2024

Happy camper!

I have used PP for several years. Developers were easy to contact in the beginning, but staff has grown and support does the job now. I usually have new staff up and running within a few days with the basics - calendaring appointments, invoicing, card payments, setting up new clients. Thank you for a great product that keeps improving!

Pros

Ease of use - short learning curve, accessibility of support for problems and consideration of suggestions, frequent additions to functionality

Cons

There were a few glitches in its early years that were a nuisance, but they appear resolved now. It is a little pricey for a solo firm, but it makes practice much smoother!

Alternatives Considered

Microsoft Outlook and Clio

Reasons for Switching to PracticePanther Legal Software

Fits my practice better, initial pricing per station, quality and content of product
David
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 11/10/2024

Easy to use yet robust

Very very good. It would help to speed up technical issue responses.

Pros

Easy to use. Intuitive design. Client portal is nice.

Cons

Delay in transferring payments and high fees

Karima
  • Industry: Alternative Dispute Resolution
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2024

Happy with Practice Panther

Overall I am happy with Practice Panther.

Pros

Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click.

Cons

Slow post of collected payments. I have to wait almost a week to get paid.

Sofia
Sofia
  • Industry: Legal Services
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 13/04/2018

A well designed CRM and so far, we cannot be happier with the product

Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered.

This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business.

While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm.

Pros

The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes.
While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients.
We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team.

Cons

Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system.

Noah
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/01/2022

Amazing Software

Fantastic experience. We started on the lowest pricing tier (which already comes with 90% of what you need) and as our practice grew and we wanted to add some additional efficiencies (like automating through Zapier and ToDoist, etc.), we slowly grew to the highest tier, which adds a lot more integration. Also, their customer service is great.

Pros

Being able to integrate all of the features expected of a legal management software in one, but in such a intuitive way.

Cons

Nothing. I am very happy with it. We've been using it for 2 years and they keep adding great additional features as we and other request them, but its still not clunky.

Alternatives Considered

Clio

Reasons for Switching to PracticePanther Legal Software

We tested other products including Clio and MyCase and decided with Practicepanther. Its been great.
Michael
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 6/07/2016

Great and improving all the time!

This is an update to a previous review I made.

The folks at Panther are impressive. They've taken recommendations I and others have made and implemented them; they've quickly addressed issues I've had; and they are always courteous and responsive. The overall layout has vastly improved since my first review, and looks downright beautiful. We live by the search feature and it now works on custom fields. Custom fields can now also be listed in reports. You can now group custom fields so that you may show only those fields in a matter or contact that pertain to their specific situation. We have structured Panther so we can use it as a basic CRM...which is an immense work-flow savings for us. We asked for Dropbox integration and what they produced is perfect (considering the limitations of Dropbox). Time keeping is a snap and reachable from any screen. We asked to be able to a log call without assigning it to a matter, and they changed that so now we can. The tasking feature and its integration with the calendar is fantastic, I could not service so many clients without it. And the Panther folks have taken it on themselves to make some minor changes that have made the workflow of using the program much faster than in my previous review.

I now can answer the question I posed in my earlier review of whether I love or hate Panther: We love it. I admit that it's not perfect (a couple of basic features in billing need to be addressed before I am willing to use that portion of the program), but Panther saves us many hours a week. I tried many firm management products before settling on Practice Panther, and I am glad I stayed with them. It's already better than the others, and it keeps getting better all the time thanks to their team. You cannot go wrong choosing Practice Panther.

Final note: To my surprise one lawyer told me Panther seemed expensive. Really?! It seems well priced to me, and if you try to save a few dollars a month with some inferior product you will pay dearly for that choice in lost time.

Pros

Beautiful layout, easy to use, functions as a basic CRM, matter and time management, and billing program all in one.

Cons

Flat fee billing is not well thought out, and the billing module presents clients with a reckoning of my operating account as well as their trust account. (I understand Panther may have made the operating account info optional by now, or that is in their near term plan.)

Tara
Tara
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/04/2017

PracticePanther has cut the amount of time I spend on my office management duties by about 65%.

Before PracticePanther my client information was all over my computer. I kept track of billable hours and financials in Exel, client emails in Google, and my forms (intake, representation, agreements, court filings etc) in Word. This meant in order to have everything as it pertained to a specific client in one place, I had to print everything out. And, I was using nonlegal software to send out billing invoices which lead to long hours of transcribing information from Excel to the service I was using. The rate of error of retyping information like addresses or agreements or billable hours into different software programs was high. I am a solo practitioner who does not have a clerk, secretary or paralegal. So after a long day of work, I then had to become the marketing, IT and accounting departments. I spent a lot of time doing things two and three times. I knew I needed a case management system but was afraid it would be too expensive or time consuming to learn.

After doing my due diligence I found PracticePanther. Not only was PP one of the most affordable options out there, they had very intuitive methods of doing things so the learning curve did not take much time. Now anything and everything pertaining to a specific client is kept in one place. All billables, emails, evidence, representation agreements I even enter details of phone calls and meetings I have on matters in the Notes section for each matter so I have a documented history of what was discussed on what day. PracticePanther has cut the amount of time I spend on my office management duties by about 65%. I use that time to grow my practice, network or do pro bono work.

Pros

I love the IT help, the invoicing system and the templates feature. I had a lot of questions and needed a lot of help in the beginning. Being able to schedule times to discuss my issues with the IT guys at PracticePanther was great. The fact that they can take over your computer remotely so they can see what you see in real time is even better. Their response time to non-scheduled issues is pretty fast. I have also found their FAQs and how to videos to be extremely helpful but having a live person to speak with who can access your computer is just as good as having someone standing next to me while I work.

The invoicing system is phenomenal. It keeps track of all of my client banking accounts. I can see at any time how much is in my IOLTA account, how much is in my operating account, how much a client owes, how much a client has paid and how much I have billed a client but not yet invoiced. I can do this client by client, matter by matter or as an overall total. LawPay is free if you sign up through PracticePanther which is awesome because it handles my credit card transactions and when a client pays, it automatically updates my invoicing and accounts. PracticePanther also knows how to deduct things from a client's retainer when sending out an invoice so you don't have to worry about that either. Their timing device feeds right into the system. It is awesome.

Kathleen
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2021

PracticePanther

PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently!

Pros

It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account.

The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately.

I also like that new features are made available regularly - the software is always improving!

Cons

1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted.

2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/

3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this?

4) Would love to have conditional/dynamic fields in the intake forms.

Zach
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/05/2018

Easy to use practice management software with top-end functionality at low price

Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market.

Pros

Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality.

The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion.

Cons

1. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong.

2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP.

Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck.

Marian
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 1/06/2023

Support is lousy

Decent good, easy to use, but SUPPORT NEEDS TO IMPROVE, INCLUDING live chat. If we used Live Chat, why there was no response? What is wrong with LIVE CHAT? Go figure.

Pros

Sent to clients straight the invoice periodically.

Cons

The program CANNOT pint out the invoice from the beginning with statements. In addition, when we tried to make an appointment to talk to support group, it is hard to get an appointment. Once appointment was made, they would not alert or start zoom; instead, they claimed that we cancel the first appointment; [sensitive content hidden], the appointment is scheduled on [sensitive content hidden], but [sensitive content hidden], I called and found out the appointment was cancelled again. If I am not pushing hard, it would be the the third appointment. After almost ONE attorney billable hour, [sensitive content hidden] wanted to tell me that it was our fault to cancel the appointments and offered me to talk to [sensitive content hidden]. If the computer does not send me the link to get on the link, how did they claim I cancelled the appointment. When I asked [sensitive content hidden] to ask their IT to figure the glitch, and ask the company developing the "roadmap" so that small firms can print out the whole historical entries all in one invoice with clear statements and payments that client has paid. [sensitive content hidden] tried so hard to persuade me that their computer showed "You cancelled the [sensitive content hidden] "training.

Response from Paradigm

Hi Marian - thank you for sharing your feedback and we apologize for the confusion with the appointments. You can generate statements with the history of every invoice and payment for both operating and trust accounts by selecting the "All Time" time frame option. You can see more here: https://support.practicepanther.com/en/articles/2284352-creating-a-statement?location=conversation. As discussed during the training call, you can also utilize the Client Portal to offer clients case information and payment history as well. We hope this solves your needs, please don't hesitate to reach out again if you have other questions.

Replied 10/07/2023
Scott
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/01/2020

Practice Panther meets the need for small lawfirms

PP has been very affordable and user friendly. Attorneys who have been in practice for 20 years who never entered their own time are now doing it themselves.

Pros

never any data corruption issues like Timeslips. Time consuming backups not necessary, can have users tracking time while billing is being run.
Web Based and can enter time tracking from anywhere on any computer or on your phone.

Cons

Some report features not available but over the past two years greater functionality has continued to be added

Alternatives Considered

Clio

Reasons for Choosing PracticePanther Legal Software

pricing and customer support

Switched From

Sage Timeslips

Reasons for Switching to PracticePanther Legal Software

ease of use, recommendations and price
Adria
Adria
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 29/08/2018

Legal Software - Very Complete

My overall experience with Practice Panther is that it makes our work tracking and communication in between the team and with clients SO easy. I would recommend this platform because it is a very friendly software with a good price.

Pros

What I loved about this software is that it is very complete. It allows you to have a database of all your clients with all the information you will need to work on their case. Also, time tracker to track work time for every client. It doesn't only do that, it allows you to issue an invoice and send it to clients. In addition to this, the program allows to create matters, this makes it very easy to track the work and very useful because every client we had could have several matters open. The task assignment is amazing and the calendar features incredible. The support I received whenever I had an issue, was very good quality.

Cons

What I didn't like was that it has an amazing sync with your dropbox and email BUT if you deleted any matter the whole folder in dropbox erased. So, if we deleted something just to close the case it would be deleted from our database in dropbox. We as lawyer, needed to keep files for at least 3 years.

Response from Paradigm

Hey Adria thank you for your awesome review!

I am glad to see that you are taking advantage of the easy features we offer and our world class customer support.

The DropBox sync does not delete your folder out if a matter is deleted on PracticePanther!

I will be reaching out to your firm to get you taken care of. Additionally, we have an amazing feature where you can mark a matter as "closed" rather than deleting it so that you can have all your information on the system and still run and view accurate reports!

We will speak soon!

Replied 31/08/2018
Alicia
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2019

Fantastic Case Management Tool

I use Panther to manage all of my legal cases, deadlines, calendar, client information, expenses, time entries. I would like to integrate some other features, such as accepting payment, but I'll get to that in time. I know it's there.

Pros

There are too many to list. On the top - great customer service. I'll say that again - great customer service! Ability to have Panther open in two or more screens to perform various tasks at the same time. Ease of use. Being able to create work flows. Customizable (not sure if that's a word, but it is true.) Multiple time entry screen. Being able to export time and expense entries into an Excel spreadsheet. Mobile app for on the go. Tasks and deadline reminders to my cell phone. Oh - and a great price! Plus the Practice Panther team is always updating and improving the software. Tutorials? Super helpful.

Cons

Probably the most annoying thing is that when I come in to work the dashboard is not updated to reflect the new day. I have to refresh. There are a few fields that don't let me edit them (because I messed them up and now want to clean them up). Um.... maybe when I lose my time entries because the computer goes down, but I'm not sure I attribute that to Panther. Perhaps an auto save in the background?

Lee
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2018

Best firm management software on the market with the most personable company behind it!

Easily the most user-friendly law firm management software on the market with an awesome company and support staff behind it. Keeps me organized and streamlines everything from contacts and calendars to billing and invoicing. Changed the way my law firm runs.

Pros

User-friendly - Learning curve is easily the lowest of any firm management software out there
Support - Short training videos and support chat are right at your fingertips and easy to use so you get the most out of the software. Support staff are personable and very responsive - no waiting for days to get answers
Integration - Easily syncs with commonly used products like Quickbooks, Gmail, Outlook, and other legal software
Price - The price is competitive and gets you more bang for your buck compared to other software out there. They also partner with other companies which allows them to add little freebies, like covering the cost of your LawPay account if you use it. I expect they will keep giving cool incentives like that.

This software and company have changed how I run my law firm. I'm a believer and I hope they continue to do great things.

Cons

Still developing - PP is still developing so you do run into hiccups sometimes, but it is still the easiest firm management software to use and I have not had an issue yet that was not resolved by a quick chat session with support staff. They are continuing to add features and developing the product all the time, so I am excited to see what they do - really looking forward to seeing what they do with voice command integration

Response from Paradigm

Hey Lee! Thank you so much for your kind words. We take pride in on our system's ease of use and quick access to our support teams, that will never change.

We have many exciting new features rolling out this quarter so keep an eye on your inbox!

As far as voice integration goes, we already integrate with Alexa through a program called Tali for logging your time through speech. Please check them out and let us know if you have any questions.

Thank you for being part of the PracticePanther family!

Replied 29/03/2018
Debra
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/04/2020

Great, comprehensive law office management program

We transferred over from another database program in a period of a month or two. All our contact information was integrated in from the other system, as were our case matters and billing information. At first we bemoaned the loss of our old cumbersome system that we'd gotten to know so well over 20 years, but within a few weeks our outlook brightened up and within a little over a month, literally everyone in the office was so happy that we had made the changed. Now after a year or two, we couldn't be happier. AND, the customer service is really good, they call you back asap and always have answers. I'm sure we won't be changing this database program ever.

Pros

This is a really easy to use program, that covers everything from client information, billing, document management, time tracking, and reports that are actually used a lot and simple to both run and understand. It comprehensively runs our entire office and makes our jobs A LOT easier. Plus, it's accessible from any phone, tablet or computer wherever you are.

Cons

E-mails pose a little difficulty in responding back and forth, because you have to start a new e-mail each time, although it may be because we don't have ours set up right. But it's still workable, and when they are saved into the program, it's as clean and easy to use as the rest of the program.

Jonathan
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/01/2018

TOP NOTCH CUSTOMER SERVICE AND THEY CAN ADAPT TO MEET YOUR NEEDS!

Pros

The customer service reps are always available (through the website/app!) and are extremely flexible as far as meeting individual requests. The software overall is very intuitive and once the basic information is inputted, training other attorneys and staff is easy. The PracticePanther reps even offered to help with training and do individualized training as necessary!
The iphone app is simple yet you can do everything on it you need to - right from court. I never have to worry about missing court dates or even reminders to review certain files or specific documents because in less than a minute I can have a task set, reminders set, and it will popup as I set it. The calendar syncs with Google Calendar and they imported all of our client contacts from Quickbooks Online, saving us many hours of data entry.
We are getting into the more advanced functions like templates, workflows, and other automation and that's really where the software shines. You create the custom fields, you choose what information is important for every matter, and you can add-on as you are creating matters. The flexibility and ease of access to everything - including client files from DropBox, which can mirror any network - is unrivaled.
Really happy we went with PracticePanther. The amount of time saved having customer care/customer service always available is invaluable. Highly recommended for law firms of all sizes.

Cons

Still working on getting the office transitioned from a paper filing and calendaring system to online. So the one suggestion I would have is to maybe have an app for the calendar that is independent from the phone app - similar to google calendar.
Also, there should be a way to turn the default settings to "Do not email assignees" when a workflow is applied. But that's a tiny suggestion. Overall no major complaints.

Stephanie
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 17/11/2020

Great Software but it has changed

This is a solid piece of software for a small office. It is a workhorse and handles law offices management with ease. The fact that it is in the cloud has greatly increased our ability to go remote and mobile through this pandemic.

Pros

The organization of this software, entry systems and program itself are all easy to use and easy to train new employees on.

Cons

When I originally bought this software, this company was pretty new. They were very communicative and very helpful. Since they have grown, they have lost some of their customer service. They have recently added new things which help their bottom line but aren't as customer focuses as they once were.

Alternatives Considered

Clio

Reasons for Switching to PracticePanther Legal Software

Price, ease of use and ease of install.
Melanie
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2019

Practice Panther the Easy Way to Get Significant Advantages In the Market

Great!

Pros

Ease of use, iphone ap, customer service, training videos, layout

Cons

I honestly cannot think of anything I don't like

Alternatives Considered

Cleo Integration Cloud

Reasons for Choosing PracticePanther Legal Software

Difficult to use and update.

Switched From

Sage Timeslips

Reasons for Switching to PracticePanther Legal Software

Price, use, presentation, support
Donna
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 4/05/2021

Poor Customer Service Response or Follow-up

It's very - ehhh. I don't regret getting rid of our old timekeeping software, but I regret going with Practice Panther due to the lack of any real solutions from Practice Panther. I don't know if they really have an IT department to fix any problem that is presented them. I have serious concerns that they don't know how to fix the bugs in their own system.

Pros

I like the set up and font size of Practice Panther. Once you get use to the functionality, it is easy to operate and understand.

Cons

The customer service does not follow-up with any real responses other than "we are working on it". It has taken months of no real response to a very simple issue. I would say the inability or lack of IT people that can fix the bugs that exist in program would make me reconsider whether the investment in Practice Panther is worth it.

513 reviews