Melio Reviews

Pros

It’s availability and the expertise by which it was made

Cons

The price is too high for me right now.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Pros

In the beginning, they were ok. It was a low cost option

Cons

Transaction dates import incorrectly. No way to track payments. Customer service is terrible. No phone support no way to escalate.

Pros

Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!

Cons

I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)

Alternatives Considered

Bill.com

Reasons for Choosing Melio

We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.

Switched From

Quickbooks Online

Reasons for Switching to Melio

Bill.com is SO EXPENSIVE

Pros

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

Cons

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Pros

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Cons

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Alternatives Considered

Veem

Reasons for Choosing Melio

Quickbooks payments fees are too high, and the time it takes to get the money too long

Switched From

QuickBooks Payments

Reasons for Switching to Melio

I did not need to process any international payments

Pros

Melio is the great payment solution for the invoicing and billing for any business to get started.

Cons

This is the great product with overall nice experience. We are the certified partner with Melio too, and helping other businesses as well to choose the right solution for the payments and billing.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

It's the great product and we are going through a great experience.

Pros

The ease of use is what I like best about melio. It took no time to setup the account, connect it to my bank and get going. It’s allows you to pay vendors and collect their Banking info in one place. That’s my favorite part.

Cons

My least favorite part is that it doesn’t appear to create 1099 from the platform though it’s listed in the features. If you can, it’s really tough to find so simplifying that would be helpful.

Pros

First and foremost, its free. Easy to use. Quickly search for historical data.

Cons

No drag and dropping multiple invoices.

No lumping of invoices for same vendor. This then creates multiple transactions through the payment method. Not a huge deal breaker. Just a time waster and causes vendors to gripe about fees on their end.

Pros

The actual payment methods are easy to use and intuitive.

Cons

I've been dealing with a problem in our account and no one from their team will respond to my emails asking for help. I like the platform and would like to keep using it, but if I can't get this resolved or speak to a person to feel like my account matters to them, I will be ending my account.

Pros

Melio is a great payment processor, I have a much better experience with them than with their only real competition, Plastiq. While Plastiq has IRS-esque customer service, Melio really go out of their way to ensure a positive user experience. Melio is also faster at processing ACH payments, which is a huge plus.

Cons

It would be really helpful if Melio offered wire transfers, and aggregate payments (ie, charge 10k to card 1 and 10k to card 2 so as to issue a single payment of 20k). Also, sometimes compliance reviews cause payment delays. They could perhaps offer a cut off before which compliance reviews will not cause delays if the review is passed, that would make the system have more reliable timing.

Pros

I wanted a way of paying my vendors by ACH. I wanted to be the one that solicited their bank details - not have the payment company dis-intermediate me. There were some bonus features: if a vendor doesn't want to be paid by ACH, I can still use Melio to pay them by check; They claimed to support international payments; I can set up multiple companies of mine on one account and have the staff of each company only access the relevant one. It's tough to argue with free.

Cons

There are some vendors that need paying every month, but the amount changes from month to month: Melio's recurring payments only works if the amount is constant, so you have to set up a payment from scratch each time. However the biggest issue is with payments that do not go through even after receiving notification that they are scheduled.....on several occasions, I have had to bring 'stuck' payments to Melio's attention. Operations typically blames it on Compliance and says they can't do anything.

Pros

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Cons

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Alternatives Considered

Bill.com and Ramp

Reasons for Choosing Melio

Faster, online, full details of what the transactions were. Approval processes that can be done between people in different geographical locations.

Reasons for Switching to Melio

Faster set up, better interface/UX, very bad experience with Bill.com previously.

Pros

We choose this product since it seamlessly integrates with our accounting software. It also allows us to send paper checks without the hassle of printing and mailing them.

Cons

There is nothing really to dislike about the software with how our company is using it right now. I do hope for a much better interface and a more informative dashboard in the future.

Alternatives Considered

Kareo Billing

Reasons for Choosing Melio

It is integrated with our accounting software. No need to re-enter vendor information on Melio.

Switched From

Venmo

Reasons for Switching to Melio

Melio integrates with our accounting software

Pros

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

Cons

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Alternatives Considered

QuickBooks Desktop Enterprise and Quickbooks Online

Reasons for Choosing Melio

Easier and more reliable

Reasons for Switching to Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Pros

The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great

Cons

No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate

Pros

Melio is a great product we recently had the opportunity to discover. I was very impressed at how easy it integrated to our accounting in Quickbooks. This is the main reason I found it so vital in our operation. Before we started using Melio there never really was a great solution for paying people by different means. We had some vendors who wanted printed checks and still others who preferred an electronic payment. Melio makes it easy for your company to pay people safely and quickly.

Cons

I have to say I really like the software so far but there are a couple of items I would really like to see and these items almost stopped me from deciding to use the product. First, the paper checks really need an overhaul to look more professional and branded from a specific company. I've had freelancers who wonder if the check is legitimate because it doesn't have our logo or they can't see that it's coming from us. Paper checks definitely need some work...also, the ability to run a simple payroll out of Melio wold be helpful so that you can eliminate printing checks in your office completely. It would be nice to be able to simply pay employees through Melio as well as freelancers. I know that there are work arounds, but we need a dedicated way to pay employees added.

Pros

Melio makes it so easy to pay bills and receive payments!!! I use it daily for my business and recommend it to all of my clients.

Cons

Partial payment options which I beleive they are working on perfecting. But mostly it is all very user friendly.

Pros

-ability to use credit cards to pay distributors via ACH
-ability to earn triple points on Chase INK Preferred card since Melio is categorized as "shipping" for Chase. Don't mess around with this!
-syncing to Quickbooks invoices
-itemized credit card transactions with distributor name; easier for bookkeeper
-wonderful and responsive account rep - [SENSITIVE CONTENT HIDDEN] Smart
-simple interface

Cons

THINGS TO ADD:
-importing vendor credits from Quickbooks to Melio
-ability to partially pay an invoice
-ability to sort invoices by date, vendor, due date, amount, etc.
-need to clearly display which store/account I'm logged in under; I have two stores and I have to click my name in the bottom left to see which store I'm logged in under

ISSUES/IMPROVEMENTS:
-better communication with accounts receivable departments at vendors; a lot of companies have Melio and have no idea what it is, don't trust payment, don't tell sales reps, etc.
-improve the speed of emailing of payees after payments are made; there is a lot of confusion if/when a payment is made
-Code for bonus categories for AmEx and Barclays business cards
-Create an Android app
-Find a way for credit card payments to hit vendors' accounts at open of business next-day
-offer promotions to be more competitive with Plastiq. Currently, Plastiq offers tens of thousands of dollars every month with 1% fees. They also only charge 2.5%...
-Find a way to make COD payments easier or more trusted with alcohol vendors

Pros

I like the ease of use. I also like that it offers what PayPal doesn't...I can allow my clients/customers to pay using their credit/debit card without having to create a account. Thats what I'm looking for, at an affordable price...melio got it

Cons

in order to complete a transaction the client/customer will have to add a invoice....ummmm...thats NOT going to work. I will loose money like that. Tried sending a message...NOONE is there to respond. Time to move on to a competitor

Pros

The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity.

Cons

I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

Price point and ease of use.

Pros

It's like the best bank bill pay ever! Easy to set up recurring payments and see delivery times.

Cons

Wishlist - if it integrated fully with Wave Invoicing, that would be cool, and that would provide an entirely free connected workflow.

Alternatives Considered

Quickbooks Online and Corpay One

Reasons for Choosing Melio

Couldn't set up recurring payments the right way, wanted a way to send ACH payments for free

Reasons for Switching to Melio

Free and much easier workflow

Pros

- Free to use
- Free to send bank transfers
- Low cost to send bank transfers by charging a credit card
- Perfect bill management application
- Gorgeous and responsive UI
- Syncs directly with Quickbooks
- Quick and responsive support staff

Cons

No ability to pay international vendors via credit card transactions, but no one does that so not really a loss.

Alternatives Considered

Bill.com

Pros

Very inexpensive way to send ACH payments. ACH is free. Paying with a CC is not, but that's not surprising. Ability to sync bills/payments to/from Quickbooks Online.

Cons

All payments/bills have to be paid one at a time even if it's the same vendor. Need a way to pay more than one at once to be more efficient. No good reports to see what payments have been sent out.

Pros

It was easy to set up an account and has a pleasing aesthetic. I was really excited to find it. It's easy to set up vendors and create an invoice (took just a tiny bit of trial and error, but it's very self explanatory).

Cons

It took 6 weeks and numerous emails and chat messages to get them to send a test payment to verify my company bank account. Finally someone who said they were a specialist or a manager said that they had put in a manual override to get my test payments sent. That should have been a warning sign.

Then I tried to send my first payment to my vendor, and when I did it said the payment failed and I needed to contact compliance, with no additional information. I've gotten a dribble of requests asking for IRS letters and articles of organization. I've sent them in, but I have had no response as to why I was rejected, why they didn't ask for that information up front if it was going to be needed (it was very foreseeable), and there's no way to get a hold of anyone else. So, I've been waiting for 8+ weeks total and still don't have a functioning product, I don't have any idea what is wrong, and there's no way to contact anyone. The on-site chat rep tells me that they're not authorized to answer my questions and that I need to email the compliance team, but the compliance team is totally unresponsive.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

I thought I'd try Melio because it is sleek, low cost, and seemed like it might be more modern than Bill.com (which I've found to be good but clunky for other businesses I own).