Melio Reviews

Pros

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

Cons

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Pros

The fact that it is free for ACH and has the integration with QBO. It has become my go to for my clients and bill paying and payment processing. I can track all of there A/R and A/P and submit payments or receive payments with a click of a button, makes it so easy and simple. I recommend to my clients and I use it myself almost daily. I love how it gives you options, you pay the fee or your customer does, they make the call on how they want to be paid via check or ACH. It just makes sense.

Cons

The fact that the ACH option still takes sometimes 3, 5 or even 7 days to receive does put a strain on cash flow for some clients. The processing of checks also seems to take a really long time, sometimes I will get a bill in and go immediately to setup payment and it states the received date would still be after the due date which makes it frustrating at times. I appreciate the 2 checks a month for free before charging and realize it can't all be free, but it was nice when it was free. I also wish they had more business to person options, not just B2B. This would be super valuable for Non-profits to save on processing fees as well as some MLM businesses.

Pros

Ease of use................................

Cons

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Pros

Melio integrates VERY WELL with QBO. I'm able to set up vendor bills/payments with a simple approval workflow quickly and easily. My vendors can choose how they are paid (paper check or direct deposit) and I can choose how to pay them (bank account or credit card). Paying with a bank account is FREE!

Cons

I'm finding that my vendor addresses don't carry over from QBO to Melio, so the first time I pay a vendor in Melio I have to type in the vendor address in Melio, even though it's already set up in QBO. It's a minor inconvenience that I'm hopeful Melio will fix. (Their customer support is great!)

Alternatives Considered

BILL

Reasons for Choosing Melio

We switched to Melio because we wanted a cost-effective way to pay vendors without printing paper checks in the office.

Switched From

Quickbooks Online

Reasons for Switching to Melio

Bill.com is SO EXPENSIVE

Pros

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

Cons

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

Alternatives Considered

BILL

Reasons for Choosing Melio

Bill.com was much more expensive and provides almost the same features.

Switched From

BILL

Reasons for Switching to Melio

Pricing and a client

Pros

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Cons

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

Pros

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

Cons

Web interface a bit clunky for desktop users.

Alternatives Considered

BILL

Reasons for Choosing Melio

Price.

Switched From

BILL

Reasons for Switching to Melio

Price mostly but clients seem to like it better than bill.com.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Pros

It's made my life easier keeping track of each contractor and how much I've paid them over the year making taxes less of a hassle.

Cons

I'd love to see Melio function with Quicken. I'd like more customization for my own branding with creating and how clients see and receive invoices, giving me logos, names, and branding color options.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Melio

I've been paid by a colleague who uses Melio and loved how it worked. I haven't really considered anything else

Pros

Melio is the great payment solution for the invoicing and billing for any business to get started.

Cons

This is the great product with overall nice experience. We are the certified partner with Melio too, and helping other businesses as well to choose the right solution for the payments and billing.

Alternatives Considered

BILL

Reasons for Switching to Melio

It's the great product and we are going through a great experience.

Pros

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

Cons

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Alternatives Considered

QuickBooks Desktop Enterprise and Quickbooks Online

Reasons for Choosing Melio

Easier and more reliable

Reasons for Switching to Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Pros

In our line of contracting, we purchase houses from the mainland. Melio allows us to pay large amounts of money through ACH. It saves us wire xfer costs.

Cons

Waiting for Business to Customer or SoleProp Sub-Contractors payments. Only B2B xfers allowed at this time. We need to pay individual subcontractors and refund clients at certain times and the ACH is the best way to accomplish this. Please enable this function so that we aren't limited to whom we send money to with your product. We also cannot have customers pay us through Melio... sometimes payments of over $100K for building are needed, and we have to send them to the bank to do a wire xfer. Please enable C2B payments.

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Switching to Melio

We use them both. Quickbooks limits payments to $50K

Pros

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Cons

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Pros

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Cons

The ACH feature could be quicker is my only suggestion for improvement

Pros

The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.

Cons

there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.

Pros

This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.

Cons

Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November.

I would highly recommend to stay away from this service until they can improve their customer support team and process.

Alternatives Considered

BILL

Reasons for Choosing Melio

Ease of use.

Pros

I use Melio payments primarily to pay 1099 Independent Contractors through Quickbooks Online. It took me a while to figure out I could go outside QBO directly to Melio and set up direct deposits in seconds rather than hours in QBO. Literally, that much difference!Melio is free unless you send an expedited payment, so it's a great deal - and better than bill.com which I also use...

Cons

Melio used to have outstanding phone support (still grateful to [sensitive content hidden] for al her help), but about a year ago, cut all that outl. Now you have to either go through email or chat and hope for the best. It's scary to trust you bank accounts to a company that doesn't even have a phone number.

Pros

Vendor payments, direct deposit, and account reports and the super low price.

Cons

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Pros

It's like the best bank bill pay ever! Easy to set up recurring payments and see delivery times.

Cons

Wishlist - if it integrated fully with Wave Invoicing, that would be cool, and that would provide an entirely free connected workflow.

Alternatives Considered

Quickbooks Online and Corpay One

Reasons for Choosing Melio

Couldn't set up recurring payments the right way, wanted a way to send ACH payments for free

Reasons for Switching to Melio

Free and much easier workflow

Pros

If find once you have set up all your vendors and or contract workers it very easy to use. It's free if you stay within their limits and guidelines.

Cons

It will take about three business days for your money to get to whoever it is going to (with direct deposit) for anything faster you have to pay an extra fee. Setting up recurring payments can take a bit to figure out.

Pros

Melio is simple to use, fast to set up, and has allowed us to stop sending 90% of the checks we used to send. We have found that most of our vendors and contractors prefer electronic payments instead of paper checks.

Cons

Does not integrate with Quickbooks Desktop software.

Pros

Qbo integration is Amazing and can have a firm account with many users permissions

Cons

Takes longer for ach processing as vendors expect it sooner

Pros

The billing is where melio shine, there is no match

Cons

It don’t work that well with accounting software for big client

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Switching to Melio

Melio is price great for small businesses

Pros

As the president of Utah Bookkeepers, I use Melio for my clients accounts payable. I love that it's free for my clients to use and the learning curve is also extremely easy. It makes the accounts payable process super streamlined and smooth. Integration with QuickBooks Online was a breeze.

Cons

The only cons I can think of is that I would prefer not to have as many email notifications, but I can probably fix that in the communication settings, I just haven't looked yet.

Pros

Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.

Cons

Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.