Paylocity Reviews

Pros

The ease of use is great, the software is so user friendly and easy to learn.

Cons

There are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.

Alternatives Considered

Paycom and Paycor

Reasons for Choosing Paylocity

We wanted a more user friendly and update software planform.

Switched From

PlanSource

Reasons for Switching to Paylocity

It had all the product features and planforms we were looking for.

Pros

Paylocity has a great interface. We use it to manage payroll for a client base of 100+. It's simple to use, learn, and manage from a managerial and end-user perspective. The technology simplifies the process of hiring new staff members, managing existing ones, and making necessary changes. We're satisfied with it internally, and so are our customers.

Cons

Too many checkboxes to fill out, cumbersome document uploading, and an inaccessible "cause for termination" form are just a few of the complaints that have been voiced about the system.

Pros

Running payroll is easy to set up, and it allows for complicated payrolls as necessary. We've set up commissions, hourly workers, and salaried employees on Paylocity and it's intuitive to navigate. Onboarding to Paylocity is a smooth process and employees don't have issues getting set up in the system. The reporting also allows us gain the insights we need to make important decisions.

Cons

I don't have any negative experiences with Paylocity. I wish more of our employees would use the Paylocity app on their phones to keep track of their PTO and payments.

Pros

Paylocity has some really great features like a payroll import for one-off charges, reimbursements, etc. They also offer a preview payroll register so multiple people can review before it gets transmitted.

Cons

When we started with Paylocity, we had a dedicated point of contact who everyone in the office used from HR to accounting-we all spoke the same language. That person seems to change very frequently now so there is less of a feeling of comfort like someone knows our business needs.

Pros

Paylocity makes processing payroll easy. I process payroll for 6 entities and Paylocity makes this an easy task by allowing data imports from POS systems for some locations and time & labor tracking within Paylocity for others. Additionally, all onboarding is done within Paylocity so no need for paperwork or saving employee legal documents outside of Paylocity.

Cons

Sometime customer service can be hard to reach for questions but they do eventually get back to you with resources.

Pros

It is easy to use. I like that I can quickly access the app on my phone.

Cons

I wish the punch option on the home page would always be the opposite of my current punch status. But that's not the case. (Sometimes the button says "clock in" when I am already clocked in. Then sometimes I accidentally submit the wrong punch. I can go and change that of course, but wish I wouldn't have to take that extra step.)

Pros

ITS EASY TO NAVAGATE THE APP CAN GO ON THE APP AT WORK AND AT HOME

Cons

I DONT THINK THERES ANYTHING I DONT LIKE ABOUT IT

Pros

I like that it is easy to compare previous pay stubs as well as the feature to track spending on transportation.

Cons

Last time I checked (could have changed), I would like to see a page that explains what all the taxes and deductions are for, weighing pros and cons. It would be convenient to see it spelled out somewhere. Also, the new Paylocity app is not as easy to navigate as the website.

Pros

It's user friendly. All in one payroll.

Cons

Some glitch whenever running a report...

Pros

You could review all your pay, benefits and tax information.

Cons

it was kind of hard to maneuver around when wanting to change tax info.

Pros

Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.

Cons

The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.

Pros

Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.

Cons

We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.

Alternatives Considered

Paycor

Reasons for Choosing Paylocity

We made the switch because we needed a software that was a little bit more sophisticated and more connected across all of its programs. Netchex could be a very good tool for some companies, but we needed one that was a little bit more advanced for our needs.

Switched From

Netchex

Reasons for Switching to Paylocity

We chose Paylocity because it was a good price for what they offered and the site was very user-friendly. Other products we looked at were not as easy to navigate.

Pros

The product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.

Cons

Wish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.

Alternatives Considered

Gusto and ADP Workforce Now

Reasons for Choosing Paylocity

We needed more control over benefits and overall payroll process.

Switched From

Gusto

Reasons for Switching to Paylocity

Functionality, potential to operate both payroll and benefits in one tool.

Pros

Paylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.

Cons

We didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paylocity

We struggled with Paychex customer service. Paylocity pricing was also more appealing to us.

Switched From

Paychex Flex

Reasons for Switching to Paylocity

The pricing and overall features offered by Paylocity surpassed that of ADP.

Pros

The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.

Cons

There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.

Alternatives Considered

ADP Workforce Now, ADP Comprehensive Services and Paycor

Reasons for Choosing Paylocity

ADP product with all the features of Paylocity was extremely expensive compared to Paylocity. ADP is still asking us to switch back but their "best" price is out of range for us.

Switched From

RUN Powered by ADP

Reasons for Switching to Paylocity

Price for some and more comprehensive than others.

Pros

Everything? We are using time and attendance, payroll, benefits administration, learning, surveys, applicant tracking, and onboarding. We also use data insights frequently. If I had to pick a favorite right now, it would be learning (the LMS), as we have used that a great deal over the past year of working and training as a remote workforce.

Cons

None that I can think of. When we have had an issue, the support team is quickly able to address the issue and we are always seeing system improvements.

Alternatives Considered

Paycom, UKG Pro and ADP Workforce Now

Reasons for Choosing Paylocity

Needed a system more agile for use in higher education and which could meet our new progressive HR team where they are now and in the future.

Switched From

Dayforce HCM

Reasons for Switching to Paylocity

Agility, functionality, progressive orientation, pricing, and prior positive experiences on this software.

Pros

Paylocity makes it easy for us to manage everything from onboarding, timekeeping, PTO, and payroll. We had two separate systems for timecards and payroll and no system for onboarding before and Paylocity has helped us go almost completely paperless. Timekeeping is easy and the mobile app is excellent for the employees.

Cons

Since the product is modular (pick and choose which modules you would like), some processes require a little hopping between applications but everything works very well together.

Alternatives Considered

BambooHR, Paychex Flex and Paycor

Reasons for Choosing Paylocity

Our timekeeping app was awful and not well integrated with our payroll system

Switched From

Sage 100

Reasons for Switching to Paylocity

Paylocity offered the best pricing and best set of features for our needs.

Pros

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Cons

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits.
It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.

Reasons for Switching to Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Pros

Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.

Cons

The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paylocity

Paychex was extremely outdated when we made the switch and our sales rep had previous experience with Paychex and so the transition was easy.

Reasons for Switching to Paylocity

We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.

Pros

GPS tracking for mobile punchers. Nothing more

Cons

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Pros

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Cons

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Pros

Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!

Cons

l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.

Pros

Once you get Paylocity set up, the interface to input employee information and employee time is pretty easy to use, and we have never had issue with any software “glitches”. Whenever there has been any error, it was because of garbage in, garbage out. Paylocity automates all the payroll processing, so as long as the correct data is input each week, the whole weekly payroll process is painless and mostly effortless. The software's reporting features are good, and offer plenty of standardized reports that fit our needs, so we're able to easily handle the payroll accounting with our small office staff.

Cons

Paylocity's support is OK, but could be better. We have an account manager that handles our account, and you have to call or email your account manager. If I need an explanation, or support with an issue, leave a message and have to wait for her to get back to me. Often it takes a lot of back and forth to get the issue resolved, usually days, not hours.

Pros

The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.

Cons

Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date.
Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.

Pros

The punch in and out system is awesome. You can clock in from anywhere. As an employee that works from home half of the week, this is a huge boon for me. It is also easy to view and retrieve documents, like tax information at the end of the year, and paystubs are easy to find and accessible.

Cons

As a smaller company, the hike in price to run payroll was a big con. They doubled their cost per payroll, and when we only have 5 to 7 staff that need paid per pay period for 10 months out of the year, this was a big issue for us. It is also very very difficult to recover passwords, both as the employee and the employer. Employees have no way of contacting customer service or doing a password recovery on their end, and from what I have gathered from my boss who complains about the system constantly, if an employee doesn't login within a certain timeframe from their last paycheck, it basically puts a hold on their account so they can't login when tax season rolls around unless they bring it to us, then we have to go through a whole song and dance to fix it for them. This is a pretty annoying hassle every year. But otherwise, the system has a user friendly interface and is very helpful for running payroll.