User Reviews Overview
About Synchroteam
Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam...
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Software with excellent service
Pros
The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.
Cons
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report
Alternatives Considered
AI Field ManagementReasons for Switching to Synchroteam
Much more robust. Customizable for our needs.Response from Synchroteam
Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Very helpful
We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes
Pros
It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.
Cons
The color schemes of the planboard could be easier on the eyes.
Response from Synchroteam
Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Used Daily for 6-12 months
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Review Source
No Support
I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !
Pros
OK fit all field service software at a fair price
Cons
NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off
Response from Synchroteam
Dear Mr. Davis,
I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.
The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email [email protected] or via our ticketing service available at http://support.synchroteam.com.
Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.
We are pleased that you decided to be a customer.
Kind regards,
Francois.
Top Synchroteam Alternatives
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent field service management and scheduling software
We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.
Pros
Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.
Cons
Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.
Response from Synchroteam
Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Computer Hardware
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Seeking Perfection in Field Service Management
Its strengths are definitely its wide range of tools and the ability to manage many parts of the business from a single platform. I have found great value in its integration with other platforms, and the ability to access the app across multiple devices has proven to be a great help in critical situations.
Pros
I really appreciate that this platform is quite comprehensive in terms of functionality. It offers a variety of tools, from tracking and scheduling to billing and customer relationship management (CRM), all on a single platform. Also, the fact that it is a cloud-based service with mobile apps available for both iOS and Android is definitely a plus.
Cons
There are certain aspects that I think could be improved. I find its user interface somewhat complicated and unintuitive. It takes some learning time to get used to and be able to take full advantage of all its features. Also, while having a large number of features is considerably helpful, I sometimes find it overwhelming and that can make it more difficult to focus on specific tasks.
Response from Synchroteam
Thank you, Carlos for taking the time to review Synchroteam's field service management solution. We are pleased to hear that you find value in managing many parts of your business from our single platform.
We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
very good engineering software
I am not the most computer literate of people, but found that synchroteam is easy to use
Pros
responsive, ease of use, ability to set own parameters
Cons
I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress ..
. the ability to upload videos
Response from Synchroteam
Thank you, Rudi for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has been responsive, easy to use, and has the ability to customize parameters.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Synchroteam experience
Pros
The software is very useful to us in tracking the jobs of our service team and monitoring their activities.
Cons
I like the least about synchroteam is the time tracking
Response from Synchroteam
Thank you Federico for your excellent review of Synchroteam's field service management solution. We are so glad to hear you are taking advantage of our "tracking jobs" feature.
Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
User Friendly with supportive
Good, it is need to modify with user aspect.
Instead of email mandatory field, Mobile Number must be the mandatory field.
After complete the booking, user must be able to view the Job Order number.
Pros
Tracking Job Orders
Scheduling
Reporting
Easy to modify
Cons
Booking System
Mobile Tracking facility
Accounting
Invoicing
Live Dashboard
Response from Synchroteam
Thank you, Abdullatheef for reviewing Synchroteam's field service management solution. We are pleased to hear that our reporting is easy to modify.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Really easy to use - intuitive design. Missing some functionality that would help.
Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.
Pros
Ease of Use, design, GUI - mobility features.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
Cons
Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.
Response from Synchroteam
Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Excelent Product
Pros
All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.
Cons
It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.
Response from Synchroteam
Hello Carlos - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you think we have an excellent product. We really appreciate your business.
We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
Thank you, again!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Robust API and ease of use with underformed Mobile app
We have digitized our work order intake and scheduling.
Pros
Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.
Cons
Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.
Response from Synchroteam
Thank you, Sydney for reviewing Synchroteam's field service management solution. We are pleased to hear that our API allows you to easily schedule technicians to jobs.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
engieogma domain
we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers
Pros
easy to use. have yhe featurs that we need in our costumer
Cons
my managers dont see the jobs of there teams. big problem for us.
Alternatives Considered
ManWinWinReasons for Choosing Synchroteam
features of jobs ans managers and word2pdfReasons for Switching to Synchroteam
easy to use. priceResponse from Synchroteam
Thank you Hugo for taking the time to review Synchroteam's Field Service Management Software. We are happy to hear you are finding Synchroteam easy to use, and that our customer features are a great fit for your company. We encourage you to reach out to our support team regarding the best way to give your managers insight on their team's jobs, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
I has improve our daily operations in comparison to the manual old fashion way we used to have.
We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.
Pros
This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.
Cons
I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.
Response from Synchroteam
Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Good value for price
Pros
Customizable forms and customizable templates were the biggest selling point and are great.
Cons
Lots of small kinks I can work with, but really frustrating that you can't send a job report from the field (you can choose to automatically send them in a notification, but there's no way to automate or use the mobile version to send reports contingent on receiving payment). Technicians are so limited in their permissions which is not ideal for empowered employees or small shops. For payment options, invoices don't have an option to accept credit cards except keying them in on the backend.
Response from Synchroteam
Thank you Micah for your feedback on Synchroteam's Field Service Management software. We are happy to hear your construction company has found our customizable features helpful. We apologize for the inconvenience with the Stripe Integration, and our support is on standby to assist with accepting payments through our mobile app and sending job reports. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Synchroteam review
Very good
Pros
The ability to manage digital reports and quotations directly from the Cell phone.
Cons
not being able to include a check list besides the report template.
Response from Synchroteam
Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Used in start up company
It is getting the job done.
Pros
The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.
Cons
There are some common features I would expect to see that aren't there, but I've found work-arounds.
Response from Synchroteam
Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Straight forward and easy to utilize.
Pros
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.
Cons
Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.
Response from Synchroteam
Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The support staff is awesome and provides great support as needed. The software is pretty...
schedule all my crews keeps track of jobs upcoming and past.
Pros
ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected
Cons
cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.
Response from Synchroteam
Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent tool for managing teams
The Syncroteam improved our operation and help us to manage better our field team.
Pros
The features and the facility to customize for our operation.
Cons
The support in brazil and the tool doesn't have a BI tool.
Response from Synchroteam
Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Disappointing Cost-to-Value Ratio
Pros
I found it to have some interesting and useful features. The software is highly customizable, allowing to tailor it to specific business' needs.
Cons
I found Synchroteam to be quite expensive. Unfortunately, it didn't meet my expectations and I don't see myself using it in the long run.
Response from Synchroteam
Thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that you were able to customize our tool to fit your specific business needs.
We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
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Review Source
Excellent Field Engineer ERP System, with plenty of additional features
This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love.
Great support also available to help with any issues or queries.
Excellent value for money.
Response from Synchroteam
Thank you Nicholas for your feedback on using Synchroteam as a solution for your Field Engineer service company. We are pleased to hear that our extensive customizable features and helpful support have provided tremendous value for your team. We are happy to know that even your customers are benefitting from Synchroteam, and encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very good service
Pros
Easy to use and good suport from Synchroteam when you contact them
Cons
The Synchroteam software is very friendly and found no desadvantage from it. we will plan to integrate with zoho.
Response from Synchroteam
Manuel, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our support is there when you need it. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Used Weekly for 1-5 months
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Review Source
software very useful to control the work
the work performance has improved since we started using this software, we are more efficient
Pros
we save paper, it is easy to use, excellent work planning tools and good use to the calendar it
can be related to other platforms to maximize labor efficiency
Cons
there is no failure as in specific only things to improve as the search for the serial number, but we trust that the company will improve
Response from Synchroteam
Hi Nathaly! Thanks for your feedback. We are so happy to hear that work performance and efficiency at SIDOR has improved! Have you started using the new time tracking feature? (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) Thanks again for your review. We willl continue to make improvements, so stay tuned to our blog! (https://www.synchroteam.com/blog/)
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Review Source
Easy to learn and use and Affordable.
I find Synchroteam easy to use, it suits all of my needs. I like that templates it can be modified to desirable design.
Response from Synchroteam
Thank you Petia for your positive feedback on Synchroteam¿s usability and affordability. We are pleased to hear the Zenit Services team is utilizing our customizable template feature, and that our solution meets all of your needs. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy Field service
I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.
Pros
An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports.
You can create a very professional documentation of your work
Cons
A few functions are Missing for me:
- read-only Text Type at Job Report Templates
- Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time)
- the designing of own report templates can be a bit difficult.
- a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user
Reasons for Switching to Synchroteam
Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects.Response from Synchroteam
Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again!
