AccountEdge Reviews

Pros

AccountEdge Pro is so easy to work with. Although there is a small learning curve at the beginning, it is a simple system that allows me to handle all the accounting needs I have.

Cons

Hard to find any real issues with AccountEdge to complain about. I do have to give it thought when I change from one banking account to another.. I have to make sure that I'm using the correct checks.

Pros

Overall AccountEdge is a pretty straightforward product with regards to accounting. Its major strengths are budgeting and the input of that data, financial reporting (monthly books) and accounts payable.

Cons

There are some bigger issues that I am not a fan of with AccountEdge and in my 26 plus years of doing accounting I can say there are some poorer products but there are a lot of much better ones as well. Accounts receivable and the vendor/customer input needs some serious updating. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. There is not mass way to remove and customer/vendor profiles. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. With that being said they only talk to each other with a manual "sync" each time you want them to update the other. There is no way to export data to a banking website for things like Bank of America's positive pay. So ACH's are a very manual process. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. Especially with how virtual we all have to be nowadays. Support is hit or miss. There are a few really awesome folks and then again not so much. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck.

Pros

I'm focused more on the payments processing and warning prospective buyers on the downside of the exclusive arrangement between AccountEdge and Forte

Cons

AccountEdge/Forte Payments processing, IMHO leaves the user open to price gouging for credit card processing ,

Pros

After three years I'm comfortable with the daily use of AccountEdge. I used my failing Peachtree to calculate payroll for the first year and entered the numbers manually. Now I use the payroll subscription, which is not as flexible as I would like but it works. (I don't need the uploaded rates and could easily enter them manually.) I emailed a note about my frustration with manually calculating different matching and withholding SIMPLE rates for different employees and the answer completely solved the problem--the program now issues perfect paychecks and tax reports. This was one of two customer service experiences that were positive

Cons

My CPA finds it incomprehensible. As a corporation we carry profits and losses forward as retained earnings and are not required by law to distribute profits as dividends. AccountEdge does not allow me (or my CPA using his copy) to make the year-end adjustment to Retained Earnings reports so we can't know where we stand. I want to retire and sell or hand off the business but can't produce accurate reports via AccountEdge.
Also I detest the automatic numbering feature for payments (it's great for invoicing) and wish that could be optionally turned off. I pay at least half our bills online and record the confirmation number in the check number space, which is especially handy for reconciling half a dozen monthly federal and state tax payments to my bank--and to verify that I sent the payments! A great many confirmation numbers (IRS, Colorado payroll, unemployment, credit cards, FedEx, Comcast) exceed the maximum 8 digits allowed for check numbers. (I can enter the full numbers in the memo space.) It is obvious to me that the program had its origins in Apple/Mac as it has automatic functions that actually hamper accounting. It doesn't integrate with our estimating software as does QuickBooks so I may end up just using it for payroll (to avoid that Quick Books cost).

Pros

It is very easy to set up your company. It is very easy to navigate through the program. It has all the features that the big name overpriced software companies have and more. It works great for our air conditioning company with accounting that can be broken down by jobs. The payroll service is very easy to use and they keep it updated all the time. I think I have only called customer support 2 times and both times they had my questions answered right then. I would recommend this software to anyone needing to breakdown your accounting for custom reports, job tracking, employee handling.

Cons

The one pet peeve I have is that most of the payroll reports don't have totals you have to export them to excel and reconfigure them to get your totals or total everything by hand. Some of the reports they way they are laid out make it very hard to reconfigure them in excel. It doesn't let you access history more than two years so you have to look up on your back ups if you need to find something older.

Pros

Fairly customizable to meet our unique needs. Love that payroll and inventory tracking are built in, not some extra service. Also tax forms (which are an additional fee), and credit card processing (but would be nice to use Stripe instead). Just added kits for inventory, which is long overdue. Basically it's one stop shop for us and meets all accounting, inventory, POS needs for phone sales.

Cons

That it is not an entirely online software solution so that we could easily (at no extra cost) access and work with data anywhere. That it does not integrate seamlessly with our ecommerce software (only works with Shopify, which is a more expensive and less flexible option than Bigcommerce). The tax form should integrate more seamlessly and be part of the monthly support fee.

Pros

Ease of use for the number of features

Cons

Slow performance during some functions.

Pros

Flexibility, efficiency, ease of use, support, efficiency.

Cons

There are so many features that sometimes I get lost in the choices, especially the reporting choices.

Pros

I like the ease of use, clean interface, payroll liability payments and other features, like recurring transactions, that are similar to Quickbooks. Price is fair and support is helpful. I like that you can attach documents, but if their location is moved, its no longer accessible within AccountEdge.

Cons

Not online or bank feed friendly, no full-service payroll option. Report customization is extremely lacking.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Switching to AccountEdge

Capabilities with reasonable pricing

Pros

Installation and use of this software is relatively easy, and requires little to no accounting background to accomplish. You can pick your industry, and the types of services/products you provide, give them some custom names, and the software will setup your chart of accounts, and having you rolling. Setup a few vendors/suppliers, and a few customers, and you can start issuing invoices and paying bills.

Cons

The software is not immediately accessible as it does not really follow any similar flow with current modern softwares. The basic system for each function, be it paying bills or selling product, requires either knowledge of exactly which steps you need to do, and in what order, or you follow the "guide" which is merely a large flow sheet of icons, with arrows pointing to various "next steps" in sort of a large circular picture.

Pros

AccountEdge Pro is easy to set up, execute and expand. I recently added the payroll feature. By doing this I will be saving money by not having to hire a professional to handle my small business payroll.
The modules are easy to understand as is the connectivity between features.
There is a lot of support available that is either free or doesn’t add a huge expense to my bottom line.

Cons

There isn’t much I don’t like about this software. I’ve been using AccountEdge for close to 20years and have never thought of replacing it.

Pros

I am not a real big fan of it. The order entry is very simple as well as entering purchase orders.

Cons

I think the visibility to payables and receivebles as well as some of the reports are a little misleading. Everything is by order or Invoice date, do not see a field for due dates on the payable reports. Wish it was a little more user friendly. I have used QB in the past and wish AE had some of the same capabilities.

Pros

I started using this software in 2003 when it was called MYOB. At the time, and for many years, it did everything I needed it do for managing my company's bookkeeping and accounting. It was fairly easy to use and only required updates every few years.

Cons

Eventually, I had to abandon AccountEdge Pro because they no longer support that latest Apple OS (Catalina - 64 bit).

Pros

NOTHING. I feel like I've wasted 5 months of my time switching and implementing a software system that is useless to our business, not to mention the high cost of the software.

Cons

I have not found ANYTHING that has been easy to do in this software. I have needed and tried to get help several times, I either get some lame 1 line response that doesn't make sense and get that response 2 or 3 days later after creating a ticket, or wait for up to an hour on the phone and finally get to talk to someone that isn't willing to listen to the issue, sounds like I either woke him from a nap or in a really bad mood.

Pros

The software is easy to teach and use in our business.

Cons

We get inventory error messages when we do not expect them.

Pros

Great payroll tools and inventory management

Cons

Needs more in depth client management/contact. Also would like inventory ability to combine products for price breaks and more price break columns

Pros

generally user-friendly even for those like I who are not accounting-knowledgeable, good, patient, friendly accounting/tech support. although MYOB ownership and name has changed over the years, service quality, continuity and evolution has been smooth and positive.

Cons

a little expensive for a single person business and a couple of times there have been two situations where accounting support instructions to solution have not worked - albeit only twice over all these years.

Pros

Ease of use, low cost, very robust, multiuser, quick response, secure, excellent support and accessibility.

Cons

There is nothing for us to complain about with this software

Pros

Easy of use and set up.
Ability to run needed reports and do taxes in house.

Cons

Invoices look a little outdated. Could use some improvements.

Pros

I am co-owner of a small Texas business, and am responsible for keeping the books for our business. I was not a business major in school, so was looking for a system that would be relatively simple to use, but robust enough to meet our booking needs. I also wanted something that did not require me to be in the "cloud", and was Mac friendly, and AccountEdge Pro has met all these needs.

Cons

There are more bells and whistles than I need, but ultimately I found the functions I wanted and am very happy with AccountEdge Pro.

Pros

Again very easy to use for current and new employees, easy to train and adapt, also conversion was quick and pain free. Very effective accounting program.

Cons

Lack of searching capabilities is the largest complaint. Searching mod would enhance the programs effectiviness and would make our accounting life easier. Please add.

Pros

Takes a bit to get used to. However this is one program which is yours to own. Data entry and recorded entries easy to find

Cons

Updates caused us problems. Automated renewal without consent is not fair. Poor customer service. No phone in customer service. Emailed replies and concerns misunderstood often. Very pushy on using their online store facilitation.

Pros

Easy of using, the detail that you can get with your reports

Cons

That when you upgrade the software it does't save and move your forms over...Its a pain to have to re-create the invoices, etc.

Pros

One time purchase for program except for payroll. Reasonable cost.

Cons

Far too complex to evaluate in 30 days. Too many issues not covered by online videos. No documentation manual provided. Poor customer support with issues. Unable to input payroll tax tables manually.

Pros

AccountEdge was really easy to use. It was very easy to set up and I never encountered any glitches.

Cons

I used AccountEdge mainly for the invoicing function and not many of the other functions. Nothing to complain about.