Coupa Reviews

Pros

Coupa Expense is easy to use. The following features are most amazing to me -
1. Requisition and PO management.
2. Approval DoA/flow chart is very easy to assign.
3. Reimbursement process is simple.
4. Multiple currency is available.
5. Full spent analysis report feature.

Cons

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

Pros

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

Cons

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

Alternatives Considered

Pros

I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.

Cons

I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.

Pros

The quick response and also gathering remarks from validators to adjust things if needed

Cons

Sometimes we need to add more details to give full view for approval process

Pros

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

Cons

Sometimes it hangs and does not respond but it happens rarely

Pros

The user interface is good and it allows real time tracking of your transactions.

Cons

The one downside i have is the lack to customize your view or dashboard.

Pros

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

Pros

The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

Cons

Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

Pros

Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.

Cons

Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.

Pros

Generally speaking Coupa works very well for me. I can get my expenses done fairly quickly using the software.

Cons

The UI in Coupa isn't great, moving expenses from the wallet to a report is easy to make mistake in. The UI in the mobile client isn't great and it's not obvious what you're looking at some of the time.

Pros

It's an easy way to keep track of your invoiced and bill he companies/clients you work with

Cons

It does has a learning curve, i needed someone o guide me through the initial process, bu once you understand i it is very easy to use and keep sharing ongoing invoices

Pros

Pros of Coupa:

- Allows process and systems to work through large purchases
- Helps better keep track of the purchases needed for the company (whether they be large or small)
- Ties the purchases to a PO for Accounting and Finance teams to keep track of.

Cons

Cons of Coupa:
- The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process
- It's difficult to search for created items in Coupa
- You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at.

Pros

That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me

Cons

It's hard to search, right now i can't search to find items i have approved other than the administrator.

Pros

Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!

Cons

Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?

Pros

I like how helpful the global search is and how integrated it is with specific punchout, also how easy it is to track and receive orders.

Cons

Copying an order should allow punchout specific items to be automatically added to the requisition.

Pros

It is easy to use for day to day activities, featuring filters to save ample time kn searing activities. Keep records of all your data which opens endless opportunities of business optimization.

Cons

Multilevel approval stages are time consuming. Every action requires fully functioning user account, it would be great if we get tailored access to reduce costs

Pros

The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.

Cons

It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.

Pros

I only really shop through the amazon portal, but it’s very simple. Sign into coupa, go to amazon through the portal, go to cart, take me back to coupa, say what it’s for and submit!

Cons

Nothing I can think of! It’s very straight forward!

Pros

Good for integrating disparate processes across many departments if you have a multistep process to expense approvals.

Cons

Extremely difficult to use. Not intuitive in the slightest. UI is confusing and even navigation to find what you need to do, before doing the thing, is difficult. Reporting is also confusing to set up.

Pros

NOTHING, I refuse to pay coupa for my customer to pay me

Cons

Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid

Pros

What I like the best about Coupa is that it automatically creates my expenses for me. Typically all I have to do is add the receipt.

Cons

What I like least about Coupa is the same thing I like because sometimes I want to get the expense submitted quickly and you have to wait for the card to be charged before you can even put a receipt into Coupa.

Pros

I use Coupa to place orders through the company's account. We buy water bottles and snacks for our candidates when they come in for on-site interviews. Coupa provides an easy way to track our purchases, pending approvals, shipment, etc.

Cons

It can be a little confusing at first. It's not super intuitive. I was trained by someone who had been using it for years when I first started.

Pros

Personally, I don't have a lot of experience with any other expensing software, so I do think Coupa is great for what it does. The platform is fairly straightforward, which serves my teams' purpose for it, as we primarily expense travel.

Cons

I wish Coupa had more comprehensive onboarding for users, as well as a bit more functionality, or even helpful tips and guides.

Pros

As a vendor I absolutely love Coupa. I have to log in to other's such as (not real names) Aribah and VendorCalfA and they both suc*. Coupa is so easy for vendors, 2 easy steps. You receive email with PO, step 1 you hit accept PO. Step 2 when you're ready to invoice, you go back to the email and hit the invoice button and you are done. Love It.

Cons

Nothing at all, it is a great alternative to the other cra* I have to work with.