Coupa Reviews

Pros

Coupa Expense is easy to use. The following features are most amazing to me -
1. Requisition and PO management.
2. Approval DoA/flow chart is very easy to assign.
3. Reimbursement process is simple.
4. Multiple currency is available.
5. Full spent analysis report feature.

Cons

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

Pros

Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.

Cons

Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.

Alternatives Considered

Switched From

Pros

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Cons

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.

Pros

All feature on this application is very useful and manageable

Cons

Nothing because its friendly user application

Pros

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Pros

Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well.

Cons

It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review.

Pros

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

Cons

Sometimes it hangs and does not respond but it happens rarely

Pros

You can make it as formal or informal as you want.
billing off of a PO is very simple

Cons

sometimes the servers speed is an issue.
it can take up to several minutes to process a single record.

Pros

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

Pros

Looks nice, after initial configuration quite easy to use when you repeat actions

Cons

Hard to do new things, not intuitive, sometimes you can't do something but UX doesn't tell you why

Pros

So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client.

Cons

It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy.

Pros

The quick response and also gathering remarks from validators to adjust things if needed

Cons

Sometimes we need to add more details to give full view for approval process

Pros

This piece of software has streamlined so many of our organizations processes. It connects with personal purchasing cards as well as invoicing for vendors.

Cons

I wish this software had the ability to allow property managers to see their vendors invoices on a regular basis without having to pay extra for a user license.

Pros

It has some world class source to pay off the shelf module which are easy to deploy in any environment.

Cons

Inventory Management module is still can be improved with real time management systems.

Pros

Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

Cons

Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

Pros

As a member of the finance team this is a useful too that helps us track expenses and make sure that we are charging to the correct cost centers. The approval process is also very helpful.

Cons

I honestly don't have many complaints based on its usage. It's an intuitive tool and most issues that I come across are user error.

Pros

SO far their attention to detail and system capabilities.

Cons

Unaware, but I am sure I will identify them.

Pros

The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.

Cons

It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.

Pros

I love that this is a comprehensive solution for all supply chain needs.

Cons

What is there to dislike about Coupa? Nothing! This is everything we need in one system.

Pros

I only really shop through the amazon portal, but it’s very simple. Sign into coupa, go to amazon through the portal, go to cart, take me back to coupa, say what it’s for and submit!

Cons

Nothing I can think of! It’s very straight forward!

Pros

Good for integrating disparate processes across many departments if you have a multistep process to expense approvals.

Cons

Extremely difficult to use. Not intuitive in the slightest. UI is confusing and even navigation to find what you need to do, before doing the thing, is difficult. Reporting is also confusing to set up.

Pros

NOTHING, I refuse to pay coupa for my customer to pay me

Cons

Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid

Pros

For an invoicing software, it does the trick. It can keep track of what you owe and how long you've owed it.

Cons

Where to begin? The UI is terrible. The software is incredibly cumbersome and not user friendly at all. I can't imagine why anybody likes using it.

Pros

Nothing. I like nothing about Coupa software

Cons

Poor customer service. Invoices never get paid on time.

Pros

Filling out expense reports is pretty easy. I like that the account numbers will save for each expense line.

Cons

The scores that are assigned to an expense report seem to be arbitrary. It will list things you can do to improve your report but they are very general.