DialedIn CCaaS Reviews

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Pros

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Cons

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Pros

Nothing please if your reading this. Do Not Use Chase

Cons

I wish my company would use a different soft phone. Chase is making me lose money

Pros

Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Pros

Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service.

Cons

The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.

Pros

Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to work remotely and even easier in office. data management is easier than most . Chase tech support is the best around very knowledgeable and helpful to tailor your needs. if your thinking about using Five 9 or VICI think again - you could be losing money and burning data. Campaigns are easy to setup and manage. We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!! TY CHASE for your help !!!

Cons

Be nice if they had an IOS for Apple or Mac,

Pros

If you're smart and want software to be smart too, try this dialer. The features are extensive and can help one achieve a more specific and effective workflow than others I've tried. Support can show you how to build a lot of different rules and actions, so if you can visualize a flow it's probably achievable in the dialer. The Zapier integration means you can link it to pretty much any other tool and make it an automated part of your overall process.

Cons

There are surprise failures that catch us off guard sometimes. You should not try to replace a traditional telephone setup with this service unless you have someone available full-time to troubleshoot and help you get things working again when there's a hiccup. Also, be familiar with your goal. There are a lot of ways to integrate other tools, so try mapping out your process before you launch, that way your initial setup will result in a system that does what you want and won't need as much time to become effective.

Pros

The customer support is AWESOME...NEVER have to wait for support.

The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

Back office could be less cumbersome.

Pros

User friendly
Dedicated and helpful support team
Fantastic features
Affordable compared to big name competitors
The team at Chase Data is always trying to improve the features and quality of the system

Cons

Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business.

Pros

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company. Chase Data is easy to use and doesn't require a lot of attention. I've been using Chase for quite a few years I would guess since 2008. Last year I briefly tried one of their popular competitors one that many people have heard of and it was a horrible experience. They were constantly bugging me and their system didn't run nearly as well. I couldn't wait to get back running on Chase Data.

Cons

A few years ago we had problems with calls breaking up, but they have since fixed the problem. Although it has improved greatly over the last 3 or 4 years communication seems a little labored from time to time when we have questions or need tech. support.

Pros

User interface is simple and efficient.
Awesome aftermarket support team.
We can customize the platform to however we need it to be.

Cons

It is highly recommend to check first with internet provider whether they can handle the high bandwidth ChaseData Call Center uses.
Self help options for other features could be great. This will make all users familiar with each tools.

Pros

Billing department is always spot on and always reachable with questions

Easy to work with people

Cons

All positive at this point the team has grown and all seems to be working correctly.

Pros

there service Dept., Jordon, are a TEN! I would recommend them to anyone

Cons

there is nothing bad to say about the product or service!

Pros

The thing that I love the most is the communication aspect with this company. They acutally take your call, listen to your problem/situation and then they take care of it, in the most user friendly way.Coming from VICI Dial, this is a real company, in a league of their own!

Cons

Honestly, cant even really think of anything. These guys are the real pros, especially [SENSITIVE CONTENT], his professionalism on every call doesn't go unnoticed. He's the GOAT.

Pros

The software is modern, customer service is fantastic!

Cons

Software updated without proper notification.

Pros

Ease of use. Tech support is easy to access and are very knowledgeable.

Cons

Nothing. Everything about this dialer system I love

Pros

When things dont go as expected they have a great customer service team

Cons

That you cant have more then one admin on one PC ( multiple campaigns)

Pros

- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice

Cons

- Very few times a bug would occur such as a button not working, but with the great tech support at Chase it has never slowed us down or been a issue.

Pros

They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Cons

Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Pros

Love it,Love the techs they know everything

Cons

its hard to use in the beginning- the admin side