Avaya UCaaS Reviews

Pros

To navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.

Cons

Just cant live with out this invention while working as you can handle multiple calls all at once with this

Pros

It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver.
I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.

Cons

There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.

Pros

many basic features were missing, for example: Call waiting function is not there. Phone directory requires special programming of 3 buttons . i am comparing to all other competitors including Avaya IP Office.

Cons

Many Features were missing, using phones over VPN doesn't work as it should be, support is really weak and not many users are familiar with the product.

Pros

I liked the tracking of my daily calls and the transfer service, I like how I could see my progress from day to day, if I met my call goals, my length of time on the calls, it was a good monitoring system and I like how easy the software was to setup with my headset. I also like how it let me see how many calls were in the queue for the software we used

Cons

Troubleshooting the software was my biggest pet peeve sometimes, some days I would log in and think everything is fine with the system but you’ll have those rare instances where it won’t work or it’ll automatically change the audio or headset settings to a default setting and sometimes you’d have to catch it, it doesn’t happen often but it will occasionally happen and it messes with your workflow on calls when they can’t hear you properly or if they feel you’re talking too low

Pros

Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.

Cons

Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.

Pros

I would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.

Cons

My least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.

Pros

What I like the most was the easier way that I get used to it, it's very easy to understand and to get adapt.

I used to work with this feature, and, I used it on my daily tasks, it displays the phone number the customer is calling on screen of the Avaya. It is very efficient at call centers since you can hear clearly without any interruptions or any statics on the line.

Cons

It should have an easier way to transfer the calls sometimes it can get disconnected.

Pros

I have been using this product for quite a long time. I would say, it has demonstrated to be an extraordinary program. Simple to utilize and explore. You can have an extraordinary and powerful discussion with your clients. Entirely dependable and if the framework goes down it's back up almost instantly.

Cons

Only that sometimes, the system has gone down but it has always come back very quickly and have not lost any business or work due to it.

Pros

I love the avaya is easy to use. I have had to use a wire for three different jobs now and it has been super easy to get accustomed to the new layout for each one. As opposed to other dialing systems that get very complicated to use.

Cons

There is not anything I do not like about avaya it works very well.

Pros

DND: Do not disturb mode Will have your silent mode to focus on your job easier.

Cons

I do not see any negative features that I experienced so far.

Pros

I have been using this product for the last 5 years with this company. It has its good and bad days. Mostly good. The calls come through very clear and it’s very easy to see who is calling with the caller Id method. When there is an issue it’s fixed fairly quickly so your not without a phone for a long period of time.

Cons

What I least like about this software is that some days it just doesn’t want to work completely. You may not be able to end calls after speaking with someone or the calls will be staticky where you have to hang up and call back.

Pros

its super easy to use and install , works good with almost no issues to report or downtime

Cons

Avaya aura works good and is very user friendly,

Pros

The Aura platform is very customizable, if you can think it up, you can configure it to do what you need.

Cons

It does take some time to get the hang of. Once you learn your basic commands, it's easy to expand deeper and quicker into the Avaya world.

Pros

It works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use.

Cons

There is a bit of a learning curve but any IT admin worth their salt will make it their own in no time.

Pros

Coming from the telecommunications field this was a nice update for a convergence office. Lots of features and functionality, avaya does. Ot let you down

Cons

Can be a task to Install and use, you have to understand the back end of it, but once you have it up its great

Pros

The fact that I could redirect the calls to my mobile phone

Cons

The lack of user friendly interface, contant disconnecting

Pros

I like that Avaya can be used as a physical VoIP phone or even as a softphone that is used through the computer. It’s easy to install and use.

Cons

If you close out the Avaya Aura Platform software app on your computer, you have to reset the whole computer in order for it to pop back up.

Pros

We have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored

Cons

Not much cons about this software as it is efficient for all call related task. And very low to none down time.

Pros

The Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc.

Cons

well the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise.

Pros

Avaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.

Cons

The customer support could be better, also the documentation and tutorials are not easy to find online.

Pros

I liked that it was easy to connect with others in my business, and that generally the applications were bug-free and smooth.

Cons

I think most of what I did not like had more to do with my connection, not the platform itself.

Pros

Unified communication features and inbound contact center

Cons

Omnichannel features and auto dialer outbound contact center

Pros

Easy to use as this phone system is a simple system for a small office and we do not need that many phones.

Cons

old system and many numbers to puch for each feature and I cannot figure out how to allow for more rings before voice mail picks up

Pros

The software is easy to use and to update settings.

Cons

The software tends to have bugs that causes calls to drop or lose connection

Pros

Works totally fine, our whole company is using this tool to call colleagues, have video calls and/or screen sharing.

Cons

installing the programme has been a little tricky but after you once had it is is relatively easy to use. Coukld need a fresher design though