Ameyo Reviews

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews
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User Reviews Overview

About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. Ame...

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Feature ratings

Value for Money
3.9
Features
4.0
Ease of Use
4.2
Customer Support
3.8

Browse Ameyo Reviews

98 of 98 reviews
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Mohamed
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2022

Amazing Experience

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Pros

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Cons

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Iven
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/02/2020

Ameeyo Dialer Review

Supports

Pros

user friendly, good GUI, easy to use. Voice quality

Cons

Predictive dialing, Answering Machine Detection

Alternatives Considered

Five9

Switched From

Five9

Reasons for Switching to Ameyo

Expensive
NEERAJA
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
3

2
Reviewed on 19/11/2023

Ameyo

not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..

Pros

easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good

Cons

connectivity so poor hang-up continued

Top Ameyo Alternatives

Bolanle
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/03/2022

Review

Pros

The features are easy to use and understand
Its makes working in contact centre fun

Cons

There is nothing bad about product its top notch

Alternatives Considered

ConexED

Reasons for Switching to Ameyo

Its user friendly
Vinoth
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/03/2023

Connect without Interruption

Pros

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

Cons

Sometimes it logout intermittently.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 12/04/2022

Ameyo and Its benefits

Pros

Cost and process friendly is the major reason

Cons

Connectivity is the only issue that we face

Alternatives Considered

Salesforce Service Cloud and Dialshree

Reasons for Switching to Ameyo

Cost and process friendly
Gajendra
Gajendra
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 13/04/2022

Feedback from Ameyo

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Pros

Easily accessible for the agents.
Agents can check the number of calls made, login hours and break durations.

Cons

Self agent monitoring shows different break duration than the Agent session details.
Self Agent session report counts break twice sometimes.
The daily productivity report shows less login hours for a few agents.

Ashley
Ashley
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 12/04/2022

Review From Savaari

Pros

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

Cons

don't have any yet with the latest software update :)

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 13/07/2018

you can work efficiently and more productive as well.

increase of work productivity and less agent errors.

Pros

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/04/2022

Efficient application

It’s one of the best application have used.

Pros

The ameyo application has good scalability and it’s user friendly

Cons

The pricing is on the high side for partners and it’s not static.

Vipul
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 12/04/2022

Overall Feedback

The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Pros

Pricing, easy and quick deployement of the overall product.

Cons

The tool has been the same for years now, the user interface can be better.

Alternatives Considered

Exotel

Reasons for Switching to Ameyo

Better pricing features and customize deployments
Shridhar
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/03/2022

Our interaction with customer increase by 50%

Excellent

Pros

At BRIPL we have had the pleasure to use the system for about 2 years now.
It is a very effective solution that helps our agents.
Also Our interaction with customer increase by 50% that impacts to improve our business.

Special Thanks to the team for handling our requirements & delivering beyond expectations.

Cons

If any modifications needed in software then it is a lengthy procedure.

Anand
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 3/03/2022

Service

Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Pros

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Cons

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Rahul
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/10/2022

Ameyo Review

Overall experience is good and that's why we are continuously using it since 2012.

Pros

The All in one software for any organization, which provides all the required services.

Cons

The downtime and server issues on regular basis.

vishwanath
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 2/03/2022

Feedback || Byjus

service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

Pros

user friendly and easy integration of CRM, Supervisor monitoring tool,

Cons

Application issues (depend on the release)

Mohammed
  • Industry: E-Learning
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/03/2022

Ameyo for Contact center

Pros

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Cons

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Lohit
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

3
Reviewed on 19/10/2022

About Ameyo

Overall experience with Ameyo is good

Pros

User friendly and manly the cost of this tool

Cons

Reporting issues. for any new request we have to contact the software developer

Lam
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 11/04/2017

Need to improve Customer Support

Hi,

Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

- Easy to use
- Efficient
- Stable

Cons

- Support team

Lucky
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2023

Ameyo Is a best software for call management.

Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Pros

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Cons

Every thing is fine. It works absolutely fantastic.

Mustafa
  • Industry: Luxury Goods & Jewelry
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 19/04/2022

Below feedback is based on my own experience

Pros

as agent easy to use, callback option is easy to manage

Cons

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Alioune
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 29/12/2022

Amayo

Fabulous

Pros

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Cons

Often there are reporting problems and it's interesting

Mahesh
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2021

Ease of access, Best in class service

Best, keep up the good services. reach out to more heights.

Pros

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Cons

The UI UX of the software could be better

Kartik
  • Industry: Online Media
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 2/03/2022

An efficient Calling software

A great (and inexpensive) platform for managing customer callouts.

Pros

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Cons

Cross platform integration sometimes becomes a challenge.

Habib
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
5
Ease of Use
3
Customer Support
2

3
Reviewed on 28/01/2020

AMEYO Fusion CX

Pros

It can cover all communication\interaction channels in one spot

Cons

Their support needs more way of understanding

rahmad
  • Industry: Broadcast Media
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/03/2017

Time by time with ameyo apps

So far it getting better every time, many features , be expected it run in less resource than now

Pros

helpfull

Cons

big resources

98 reviews