User Reviews Overview
About KickFin
Kickfin is a tip distribution solution that helps restaurants, bars, clubs, nightclub venues, hotels and entertainment centers directly deposit tips into employees’ bank accounts. It enables managers to create groups, manage...
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
I love kickfin and highly recommend it
Amazing. No complaints.
Pros
The accessibility and how easy it is to use anywhere. It is extremely hast and allows me to lay employees quickly, anytime, anywhere, and within 1 minute.
Cons
Probably just the price. It is a bit pricy but you do get what you pay for so I guess it is worth it.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Time Saver!
We used to spend loads of time counting money and hunting down our employees to give them their cash at the end of their shift. Sometimes they stayed on the clock with nothing else to do but wait for their money. With Kickfin, my employees can leave once their jobs are done and they get their money INSTANTLY. I thought they might be hesitant since people like having physical cash on them, but I have heard no gripping whatsoever.
Pros
We used to spend loads of time counting money and hunting down our employees to give them their cash at the end of their shift. Sometimes they stayed on the clock with nothing else to do but wait for their money. With Kickfin, my employees can leave once their jobs are done and they get their money INSTANTLY. I thought they might be hesitant since people like having physical cash on them, but I have heard no gripping whatsoever.
Cons
Getting used to the retainer and knowing when it will replenish is tricky to balance at first. We have run into situations on lucrative nights where we had to tell our team they won’t get their money for another day or so because we simply didn’t have enough.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy
Overall very good
Pros
I like how easy it is for the end of the day wrap up for managers and how easy it is for employees to sign up
Cons
The website is kind of wonky and remedial
Top KickFin Alternatives
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great Company and Great Concet
Customer service is quick to respond with remedies to issues. Overall I am impressed with the company. It can be intimidating at first but is very user friendly.
Pros
As the future is obvious to most of us in the restaurant industry, cash is almost a thing of the past. Kickfin eliminates the tough conversations with your employees and allows us as restaurant managers and owners to continue to provide our teams with the daily tip out they earn. One of my biggest concerns going into this was the worry that my team members would be put off by the $1 fee but to the contrary they were excited about not having to leave with a pocket full of cash and even happier not to blow all their earnings across the street after a hard day.
Cons
I don't really find many cons with the system. Having the employee names being in alphabetical order would be much easier when doing the tip out at night but other than that its a great system and concept.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin is single biggest time saver in our business!
Pros
Every now and then you come across a company that just does everything right! From our initial sales call to on-boarding and use of the product. It was an easy, intuitive, and hugely time saving process to join kickfin. I highly recommend the service to any industry that needs to pay out tips daily and no longer wants to deal having to maintain a large cash balance on property. I researched several options on the market before going with kickfin, the biggest selling point was the ability to instantly deposit directly to employees bank accounts without having to deal with proprietary and cumbersome pay cards like many other services.
Cons
A push notification or daily summary email to account admins would be nice to review what floor managers paid out the night before without having to log into the service to review payouts.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
High Volume Restaurant Review
We have had less discrepancies since utilizing the Kickfin software. It has been a really positive change for us!
Pros
This keeps our cashing out process smooth and consistent. Very user friendly! Very clean and organized site. We have had very minimal hiccups with this software. Any troubleshooting that has been needed was easily resolved, as the team is very prompt to assist.
Cons
Some of the employees had mixed feedback about the .75 deduction per transaction.
Response from KickFin
Hi Kristian! Love seeing your 5-star review. Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!)
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Kickfin works for both restaurants and employees
We have used Kickfin in two of our restaurants and are looking at it for a third in the near future. Kickfin streamlined tip payment, has prompt support, and simple to use.
Pros
Management are able to distribute tips instantly without a complicated dashboard allowing the business to keep less cash on hand and reduce theft. Staff appreciate immediate access to tips instead of taking cash to the bank or waiting on a weekly check. Platform is affordable and easy to setup and roll out.
Cons
Would like to see more direct integrations with modern POS systems like Toast and Revel to allow for direct tip integration.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Nightly Tip Outs
We set up a system for nightly closers and jr. managers to use the software, and the GM audited their work every morning. Auditing was easy, and mistakes were rare. It's easier and faster than counting and redistributing cash and correcting mistakes is as easy as just distributing money a little differently the next night.
Pros
In an increasingly cashless society, this app allows you to continue tipping staff out nightly. It works great.
Cons
Once the money is out, it's gone. So don't make a mistake
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Best Solution to Tip Payout!
It was easy to implement, learn, and use.
Pros
My employees are no longer handling large amounts of cash in order to pay out tips. Additionally, we are not having to worry about lost tip envelopes and once I submit the tip payout the employees receive it instantly.
Cons
Really dont have anything negative to say about it.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin review
Being able to pay employees their tips electronically instead of from the cash drawer daily is a game changer.
Pros
Ease of use. Able to pay employees their tips electronically instead of from the cash drawer.
Cons
Can't think of anything negative. It's a great product.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Great Overall Product
Pros
I really like how easy it is to set up employees. I also like that we can easily pay the employees and they get their funds quicker. The customer service is great and I get prompt replies to my questions.
Cons
I do wish that I was able to pull the monthly invoices online
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Kick Fin
Great!
Pros
It is quick, easy and the staff loves it.
Cons
There isn't a way to link it with our 7Shifts or Toast.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Marcos Pizza
Less cash exchanging hands leads to less theft and improper cash handling.
Pros
The product is very easy to use for a quick deposit to employees accounts. Quickly funded and very user friendly.
Cons
The feature that I wish could be improved is the importation of excel files
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Easy, effective and safest way to pay your staff
Superb. More time equal more money
Pros
Couldn’t be simpler. Select an employee, put in the numbers and press send. No brainer.
Cons
The staff did initially grumble about the $.75 per transaction. But it more than pays for itself in time and convenience
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
I use it every day.
Pros
KickFin is very easy to use and gives me everything I need for posting the tips that have been paid out. It has allowed for us to cut down the amount of cash that is needed at the store and also the time it takes to pay out daily tips owed for the day.
Cons
Sometimes it takes a while to load which at the end of a long day leads to some frustration at the store.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
???
Pros
The software is easy to navigate and use
Cons
I have to add up all payments manually for pay period person by person instead of having a report with everyone’s overall total
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Amazingly easy to use non cash solution
Amazing customer service and responsiveness.
Pros
Ease of use and customer service is amazing.
Cons
No cons. Everything is wonderful. Highly recommended
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Kickfin in the pizza game
Pros
The product is easy to use. And we don’t have to deal with cash.
Cons
I don’t really have any negative to say about Kickfin.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
A nice convenience
Pros
I love that we are distributing less cash to staff on a daily basis and that we can keep less cash in house. Having a digital trail of how much we are paying each person each day is very nice. The staff really likes being paid instantly and not having to go to the bank every day.
Cons
The whole end of day process is a lot longer than it was before kickfin. It would be nice if we could set up a pay sheet in the morning with everyone’s name that’s working and open it up later on to enter how much they’re being paid. That could take a couple of minutes off of late night closing.
Response from KickFin
We love hearing that your team loves Kickfin! Most of our customers find that Kickfin actually makes the end-of-shift process much faster. Our tip group feature might help organize your employees within Kickfin; we can also connect Kickfin to your POS or scheduling software. Our support team is reaching out to help you troubleshoot!
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Never going back
Fantastic, I recommend it to other operators often.
Pros
Super easy to use
Hourly employees don’t have to worry about walking out late at night with lots of cash.
Instant
Cons
The chime card that is offered for employees without traditional bank accounts can be tricky to set up and shipping of cards was somewhat unreliable.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
KickFin is a hit with employees!
Pros
KickFin is easy to use, and the employees love getting their tips immediately at the end of the night. It is so much safer too. Now our employees are not carrying large amounts of cash when they leave and we don't have to keep large amounts of money on hand.
Cons
I wish the retainer deposits happened real time too! When you get to the weekend there are times you don't have enough in there because it takes DAYS for the funds that are pulled out of your account to show in KickFin. Your only option is to raise the retainer amount for the one off times tips are very high.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Kick fin for tipping
Fantastic.
Pros
Eas of use and setup I also love that it is direct deposit immediately.
Cons
Refund to original payee. Sometimes our management have double tipped on accident and it would be nice to be able to reverse payment.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Kickfin Review
Pros
Kickfin is an easy to learn and easy to use software that makes sending tips to employees very easy and quick.
Cons
I am unable to think of anything I dislike about kickfin.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Cantina 76
Overall we have really enjoyed switching over to Kickfin
Pros
The ease of paying out employees and setting up new employees
Cons
Have to type in the $0.75 fee each time you pay out an employee. We wish it was just taken out automatically.
Response from KickFin
Thanks, Kaitlin! We actually have a "tip holdback" feature that automatically pulls the transaction fee out of the employee payments. Our support team has reached out to you to ensure you're familiar with how it works.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Good software for Tipping, with improvement could be Great!
Overall, kickfin has been a very useful tool in tipping out employees in the service industry.
Pros
easy to use for the most part and easy set up
Cons
I did not like that we can not adjust the business date after a transaction has been submitted. This error happens from time to time and it affects the reporting. Also, the reporting feature could use some improvement. It is quite annoying when you have to go from tab to tab just to find data that could easily be on one tab. The support site never works. I always have to email.
