Ringover Reviews

Pros

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Cons

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

Best value for money and flexibility in scaling up their product insight our organisation

Pros

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Cons

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Alternatives Considered

Dialpad, Viber, RingEX and Zoom Phone

Reasons for Choosing Ringover

Well, Internet access was limited in my country. I had to use VPN to access my paid Skype subscription. But they blocked my account. I wrote to customer support but they did not help. Overall, I paid for the subscription which I could not use. So I discovered RingOver with the better rates and more functionalities.

Reasons for Switching to Ringover

I checked all these softwares and even more of them simply dont remember their name. All of them were complicated or expensive. I even could not use Viber for trial period. Zoom phone did not even offer trial period and sales representative was not responsive enough. Some of them offered long term plans without trial period which was expensive and quality was under question. And charge even for package delivery to the account was expensive.

Pros

it was very easy to set up, onboard he team and access the data the team was generaing.

Cons

We had a great testing experience, however 2 months in the contract, the quality of the calls dropped drastically. Calls would drop, people would not be able to hear the caller..it just made our process very very complex

Alternatives Considered

RingCentral Contact Center and CloudTalk

Reasons for Choosing Ringover

We needed stable connection that will not interrupt our processes and would not cause bad candidate experience.

Switched From

Zoom Phone

Reasons for Switching to Ringover

reporting and quality of the call

Pros

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Cons

Currently having to pay in euros, which is a very minor issue.

Alternatives Considered

Aircall

Reasons for Choosing Ringover

Poor sound quality, call kept dropping off, visibility of calls was minimal, customer service was lacking.

Switched From

Vonage Business Communications

Reasons for Switching to Ringover

Price, configurability and finally, the Ringover team members I was in contact with.

Pros

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Cons

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

Pros

I love authomatic recovered calls. I can listen again the call to remember what my customer said. I love also the possibility to call directly clicking on telephone numbers from different website.

Cons

I don't like when the call is silent. I mean, when I don't ear any sound, no ringing. It's need to me to understand about the call direction.

Pros

I like the sound. I tried 5 different virtual phone companies before I settled on Ringover. On after another sounded terrible or gapped out in the middle of the call. Been using a month now and it's been flawless.

Cons

Actually have not found a con yet. Works perfect and the panel is easy to use.

Pros

Ringover is a Call Monitoring app that is very ease to use. that offers a lot of professional feaures and amazing repport. I really like the design of this product

Cons

The subscription is a bit high for small business but it worth to try

Alternatives Considered

Google Voice

Switched From

Google Voice

Pros

Even if the starts was a bit difficult due to a problem with one of the phone number. Everything was fixed after a few days. Since then, no issue and very easy to use.

Cons

We loose sometimes the call when we are in 4G.

Pros

I like the simplicity of the platform and the set up

Cons

I have not found any inconvenience using Ringover

Pros

Easy to use : I could set up my call center in a few hours
Many functionalities and reports available
Zendesk integration for my customer service management

Cons

I could not easily create a bilingual call center

Alternatives Considered

Aircall

Reasons for Switching to Ringover

Cheaper with more features and funtionalities

Pros

Did like their interface and ease of use when originally pitched on their product

Cons

Once we signed up everything was wrong, from connections, to SMS, to billing.

Pros

Ringover is really effective as it is time saving + It help us to do report

Cons

There is nothing we like least about this software.

Pros

integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

Cons

VoiP always has some reliability issues and this has shown up once or twive

Pros

Very fast, i find it very pratical and easy to use, this software is very useful for my job

Cons

Their nothing i don't like on Ringover maybe sometimes the voice mail doesn't work

Pros

it is superb!
it makes it easy for my work, I contact a lot of person with use it.

Cons

I feel so apeshit on this. The least version this has powerful.

Pros

Very easy interface.
Good accelerated work features E.G quick dial
Simple

Cons

The set up could have been a little bit easier.

Pros

Easy to use !
I can have it on computer and phone too !

Cons

When there is a bad wifi it's a bit complicated to hear the other party.

Pros

It is so easy to use, the quality is perfect and when inviting users to a video meeting it is just a url click that works every time.

Cons

For me the service is perfect, I haven't come across any issues.

Pros

The user interface is really beautiful and easy to use. other similar software has a really dry, not up-to-date design but Ring over is more with the times which I believe has an impact on productivity.

Cons

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later

Pros

Excellent account management . good service quality and ease of use

Cons

Not much I dislike only a slight delay but not that noticable.

Pros

Friendly user interface - great UX - Not expansive

Cons

Need to sign on very often or no reception of the call

Pros

I use this app for business calls. This is an app very easy to use.

Cons

Contacts are not arranged in alphabetical order

Pros

Product is very easy to use. Simple and efficient

Cons

Sometimes I like to not have to switch between dashboard to see other details but not a big deal.

Pros

easy to use, simple and i like the association with salesforce

Cons

some system fails, and some call failings