Issuetrak Reviews

Pros

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Pros

Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house.
We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.

Cons

From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.

Pros

Very customizable. Like the ability to be able to pull raw data sets on anything we need.

Cons

Does not integrate with Financial or 3rd party software without ample time and money invested.

Pros

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Cons

It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.

Alternatives Considered

Pros

orgainzes our tickets, helps create a knowledge base

Cons

When updating a ticket I get numerous emails with status updates...hard to keep track of

Pros

The "Bang for the Buck". The amount of features and functions is incredible!

Cons

The only item that I'd like to see worked on is the inability to change or modify some of the "set" fields.

Pros

emailing IT request in to the system, works with MS365The upgrades in the last 24 months

Cons

Knowledge Base and Calendar system need an upgrade

Pros

The ability to customize it to make it what you need.

Cons

Can be hard to know how some changes will affect other functions.

Pros

The ease of use and the multiple bolt on applications that are available.

Cons

I can't think of any cons as yet. We are in the implementation and training stages for the product.

Pros

Easy to use and user friendly. Quick and fast

Cons

Nothing so far … haven’t had any issues not to like it

Pros

ease of use entering tickets

Cons

survey needs work
need the ability to integrate o365

Pros

Its hosted.

Cons

When searching issues, cannot click back button. Must start search all over.

ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake.

Pros

Issuetrak has a great workflow, with easy to set up templates, this allows us to manage requests in a timely manner and get tickets assigned to the correct person and closed in a reasonable amount of time.

Cons

It does time you out rather quickly, it would be nice to be able to keep it open and not have t keep signing in every time I need to respond to a ticket

Pros

Integration into our business was very easy. It is a perfect tool to manage issues when there are many irons in the fire and many people that are involved. It is a perfect tool to know exactly what is going on with our clients at any time. Including issues from years ago that may have become relevant again.

Cons

In our experience the report creator is not as intuitive when creating reports. There is certain information we are wanting and the view is not available.

Pros

They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues

Cons

We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer

Pros

how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is

Cons

the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it.

Pros

I love the orientation that has as information repository (trouble shoting and applications), the organization that shows in the escalation of incidents. the way that supports support through emails and calls. The reports, the indicators, one of the best tool for ticket management. 100% recommended

Cons

I do not have much against this App, notifications, roles and permissions are a bit rigged, the flexibility in customizing forms (adding fields) and POP messages and windows, tends and can uncontrolled the flow on the screens, is a little slow

Pros

documentation of completing requests and steps taken to meet the request.

Pros

My goal was to find software that I could turn my emails into something that I could track at month end. I was looking through a month's worth of emails and then in two other systems to get a complete history of each month which took hours at the end of each month. I was missing things and hated all that was falling through the cracks.
I asked google for a software program that I could turn my emails into something I could track and up popped IssueTrak. I have been testing it for a few months and just went live...it's incredible. I had my IT department create a special email address that I sent out to all the property managers that I deal with and bingo, we are live and traking!!!! Not only will I be able to able to create reports at month end I can create special reports for our zones and regions. I also like that I can make 90% of the changes that I need to make - adding issue types, locations, end users, etc. is so easy.

Pros

It is great for tracking past and present issues. I use it every day and like that I can do a search of past issues to see resolutions.

Cons

I wish I could have the Department listed when I receive an email notification of a new issue that has been submitted. Other than that, the software is a great asset.

Pros

Long time user. IssueTrak is easy to use for our techs and even the most basic users. The reporting makes it easy to pull a report even minutes before a meeting.

Cons

We have had some problems since the upgrade to version 10. However their tech support have been helpful getting the issues resolved.

Pros

The cloud based option. I'm on call every 5 weeks, so being able to check tickets from anywhere is a nice. Keeps me on top of things.

Cons

Having to click 3 times to close a ticket. Needs to be a tick box and a close button for multiple items.

Pros

Reporting is very user friendly and very customizable - also extremely fast. Easily customizable screens for ease of use. Quick Tips for most common issues.

Cons

When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.

Pros

Being able to assign calls to groups / people and having the emails sent automatically to the people that need to know the call exists.

Cons

At this time it is not working great in Edge.

Pros

I can search for any "keyword", and can easily limit the search based on date, assignee, etc.

Cons

Sometimes the search can be slow if I do not limit by a date or other parameter.