RetailEdge Reviews

Pros

Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

Cons

Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

Pros

The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information

Cons

Not enough training included in purchase price.

Alternatives Considered

Lightspeed Restaurant, Clover and Shopify POS

Reasons for Choosing RetailEdge

the company was out of business and didn't offer support or updates any longer

Reasons for Switching to RetailEdge

I wanted to OWN my information! Retail edge allows me to do that!

Pros

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Cons

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed.

Some of the report functions are a bit tedious to use.

Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Pros

The POS system is easy to use and as functional for our mobile store.

Cons

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

Pros

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

Cons

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

Pros

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

Cons

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

Alternatives Considered

Epicor for Retail and QuickBooks Desktop Enterprise

Reasons for Switching to RetailEdge

Price and the recommendation by our merchant services provider Desormais Management.

Pros

keeping track of inventory, faster sales

Cons

Hard to figure out making reports, easy to change prices

Pros

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Cons

I find this software a bit complicated to use although it works well, I would have liked something very simple.

Alternatives Considered

Square Point of Sale

Switched From

Tessitura

Pros

its a good program does what I need with minimal issues

Cons

The icons are a bit busy but thats just personal style

Pros

over all daily business management and retail support

Cons

It can be a little confusing building a report

Pros

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Cons

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

Pros

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

Cons

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Pros

Simple to set up; intuitive design for Inventory Management.
Ability to track 100% of items.
Plenty of Customer Manager features.

Cons

Full, robust reports are difficult to access. Downloaded standard reports are pdfs or garbage csv that require cleaning up to utilize.
Functionality for labels is limited, especially for character counts and font size, a huge disappointment.
Adjustments to Sales Screen QuickList are cumbersome - a definite disadvantage to grocery seasonal stock rotations. It takes 8 clicks just to get to the search window to update/add/delete a QuickList item.

Pros

As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.

Cons

If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.

Pros

Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.

Cons

Some features are a little cumbersome, but there is usually a work around ie... Assigning multiple vendors to an SKU, Apply a multi tier discount structure to a group of items, ie... sell 1 sticker for $3.5, 2 stickers for $3, 4 stickers for $10. Unfortunately program is not able to do this.
Have a feature for service work where customer's items can be tracked like skis in for a tune or bikes in for tune-ups.

Pros

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

Cons

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

Pros

Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Cons

Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

Pros

Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later.
The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option.

Pros

Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

Cons

When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

Pros

Was able to import 120000 items from my old inventory to the new Retail Edge system. Daily sale quick and easy.

Cons

Would like to have 2 open sales screens at one time while customers make up their minds on what they want.

Pros

It is user friendly. It is easy enough for all my staff to use.

Cons

When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.

Pros

It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally.

Cons

It would be nice to have a mobile version included with the gold level service plan.

Pros

The software is Convenient as it allows for monthly payments

Cons

The software should allow for persons to enter stock quantity, supplier and price on the same tab. Also when opening up the management tab it should not be saying in bold whats the sales because everyone can see it

Pros

Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software

Cons

RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.

Pros

Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.

Cons

Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.