Connecteam Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
Learn More

User Reviews Overview

About Connecteam

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication,...

Learn more

Feature ratings

Value for Money
4.7
Features
4.6
Ease of Use
4.7
Customer Support
4.9

Browse Connecteam Reviews

341 of 341 reviews
Sort by:
Scott
Scott
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2020

Most Valuable APP for SMB Ever

Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros

- Only add the functions you want. Not encumbered by bloatware or features we will never us.

- EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company.

- Their FREE option is actually very useful and includes 80% of the features.

- FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees.

- 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam).

- Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode.

- Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have.

- GPS tracking of all remote employees.

Cons

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that).

- Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see).

- App only supports Android and iPhone. No desktop app for Windows or Mac available.

Alternatives Considered

7shifts, Sling, QuickBooks Time and Trello

Reasons for Choosing Connecteam

We used TSheets, 7Shifts, Sling, and Trello for everything we needed. Now we have combined everything we needed in a single solution- ConnectTeam.

Switched From

QuickBooks Time

Reasons for Switching to Connecteam

Save money. Everything in one application. 24/7 live support.

Response from Connecteam

Hi Scott!
Thank you so much for taking the time to write this amazing review!

Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab.

Make sure to reach out to us for further assistance if needed :)

Replied 14/02/2020
Renee
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/04/2024

Connecteam streamlines your time tracking, and keeps your team connected!

Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!

Pros

Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.

Cons

Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.

Response from Connecteam

That's great to hear! Thank you so much for your review!

As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :)

Thanks again for recommending Connecteam! ❤️

Replied 10/04/2024
Brian
Brian
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 19/09/2024

I can better visualize the work

It improved performance and internal communication with the entire team by keeping a work order and precise control of the hours worked

Pros

Connecteam helps me validate the work that each employee does without having to be next to that person, we can communicate as a more united team in the work chat and be able to keep an improved order of the tasks that are pending to be done. This software helps me maintain a perfect order and a production with better results.

Cons

Its multiple functions can be a little confusing at the beginning of learning how to use the platform, but it is something that with time you can learn the correct use

Response from Connecteam

That's great to hear! Thank you so much for your review and recommendation :)

Replied 19/09/2024

Top Connecteam Alternatives

Kimberly
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 4/10/2024

Connecteam is working pretty good!

Pretty good! I would tell others to try it, it is not a pretty good tool!

Pros

I like the ease of one click to log on, I used it every day all day so I am pretty aware of it's function and features offered. I do with I could unclick when I go to log out and and decided to do one more thing..... you can not back out of your log off! That is annoying.

Cons

Finding the "role" you need to log in as can be annoying. I want to use a role I pick every day but i listed my role way down the list instead of under frequently used list.

Response from Connecteam

Thanks for your feedback!

You have mentioned a couple of things that we'd like to address:

1) Can't go back to your shift once you've clocked out: Sure you can! Just go to your timesheets and edit the shift, it's as simple as that! You can do it from any device :)

2) If you have many jobs listed for you but don't use all of them, simply unqualify yourself from them: Log in to your dashboard and ensure you and your team are only assigned to jobs relevant to each of you. It's very easy to do and will downsize the list of jobs you see when you clock in. By the way, you can even use Geofence to control the jobs shown in each location. Give it a go!

Do you think that these solutions will help? Will you consider changing your review to a higher rating? If you want someone to walk you through it personally, please contact me at [email protected] and I'll be happy to help!

Thanks again!

Replied 20/10/2024
David
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/09/2024

Works for dueling pianos!

It works. The scheduling is clear and concise as is the communication between my coordinator and me.

Pros

The ability to see who's scheduled with me for a particular gig

Cons

The chat section is a bit kludgy. It should be easier to create and maintain groups.

Response from Connecteam

Thank you so much!
We're glad to hear Connecteam makes your day-to-day easier and more simple :)

As for managing group chats, we have the manual way which is similar to any other chat app, by selecting group participants manually. But what really sets us apart is the ability to manage chat groups automatically using our Smart Groups feature, which will add and remove users automatically based on a set of custom rules to your selection :)

If you're a system admin, you can manage those groups from your dashboard (set it once and let it fly), and if you're not an admin, feel free to reach out to them with suggestions for improvements as they can control if users can or can't groups, with whom, and so on :)

We hope that helps so far! If you have any other questions for us, we're available at [email protected]. Feel free to reach out! Thanks again!

Replied 10/09/2024
Sofwane
Sofwane
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 6/06/2023

Efficient Employee Management Made Easy with Connecteam

My overall experience with Connecteam has been highly positive. The platform has truly transformed the way I manage my team and has greatly improved productivity within my business.From the moment I started using Connecteam, I was impressed by its user-friendly interface and intuitive design. Navigating through the platform and accessing its various features was effortless, both on the web interface and the mobile app. This ease of use made the onboarding process smooth for me and my team.Connecteam's comprehensive range of features impressed me the most. The platform covers all aspects of employee management, from time tracking and shift scheduling to task management and communication tools. I found the time tracking and shift scheduling features particularly useful in ensuring proper staffing and simplifying payroll management. The task management feature improved collaboration and boosted productivity within my team.The communication tools provided by Connecteam have been invaluable. The chat feature allows for instant and seamless communication between team members, reducing the need for lengthy email exchanges or in-person meetings. The announcement feature also enables me to share important updates and information with the entire team instantly.Connecteam's customization options have allowed me to tailor the platform to fit my specific business needs. Creating customized forms, checklists, and reports has been immensely helpful in collecting and managing data th

Pros

From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.

Cons

While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,

Response from Connecteam

Sofwane, WOW! This is the most detailed review we've ever read, thank you so much for putting the time to write it, we highly appreciate it! We're glad to hear Connecteam has changed the way you manage your business as you can do much more, from the same place, effortlessly :)

As for adding more capabilities and integration to the platform, you can count on us that we're on it :) Connecteam is a never-ending idea and we improve it week by week :) Stay tuned for new releases as we have plenty of them coming very soon!

Thanks again for your amazing, detailed feedback, we appreciate it very much :)

If you have more ideas for improvements, please email us at [email protected] so we can connect and hear more, share our roadmap with you, and get your feedback :) Thanks!

Replied 11/06/2023
Anders
Anders
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/02/2023

Fantastic time clock software with a ton of extra features

We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.

Pros

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

Cons

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

Alternatives Considered

Time Tracker and Planday

Reasons for Choosing Connecteam

It was easier to use and cheaper.

Reasons for Switching to Connecteam

It has better prices and have a lot more work features.

Response from Connecteam

Andres! Thank you so much for your amazing review! It's great to know you are happy with Connecteam and find it efficient for your business!

Connecteam is an all-in-one platform. It means that it suppose to replace multiple tools businesses need to manage their team and have them all under one roof.

What makes Connecteam different than other software, is the capability to build the app exactly to your needs, meaning activating and paying only for the things you actually need. That way, you're not being overwhelmed and not paying for stuff you don't need at the moment or at all!

Because of that approach, each product in the platform has its own set of UI, capabilities, and settings options. And, of course, you have the main settings menu for all general options :)

Hoped that helped clarify why things are built the way they are :)

Thanks again for your review!

Replied 8/02/2023
Josh
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 22/09/2024

Time management - great option

Really cost effective way to handle clocking in, clocking out for office and warehouse teams.

Pros

Easy clocking-in on tablet for office and warehouse users

Cons

The app occasionally crashes when trying to identify location

Response from Connecteam

Thanks for your review and recommendation!
The Kiosk App for your tablet should never crash under any circumstances, so if you encounter that, don't hesitate to get in touch with our technical support team so they can take a closer look at that :) They're available on your live chat or at [email protected].

Thanks again!

Replied 25/09/2024
Andy
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 22/09/2024

Nice scheduling app for employees

Pros

Easy to schedule employees and move shifts.

Cons

Would be nice to be able to see who scheduled each employee from the overall schedule board without having to click into each individual schedule

Response from Connecteam

Thank you for your review and recommendation! :)
We'll explore your suggestion for future updates. Thank you!

Replied 25/09/2024
Aram
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/09/2024

Great way to connect with the team within a company

Overall experience has been wonderful and easy to use.

Pros

ConnecTeam is a great way for the team to communicate.

Cons

Some features aren't used as much as we thought.

Response from Connecteam

Thank you so much for your review and recommendation :)

Replied 29/09/2024
Shanna
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2020

Connecteam has been a complete Game Changer for our company!

Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!

Pros

We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!

Cons

I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!

Response from Connecteam

Wow Shanna!! Thank you so much for taking the time to write a detailed review about Connecteam!

Connecteam's development will never "end" :) We're always adding more and more capabilities, improving existing features, and use customer feedback to pursue the best in class product experience!

Replied 21/02/2020
Josh
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 6/03/2023

Buyer beware (you get what you pay for!)

Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

Pros

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Cons

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Alternatives Considered

Visual Planning

Reasons for Switching to Connecteam

Price, but again, you get what you pay for I guess.

Response from Connecteam

Thank you for your feedback, Josh.

We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can.

As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.).

As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise.

My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at [email protected]. Thanks!

Replied 8/03/2023
Rina
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/04/2021

Small Business

The support has been amazing. I had a live one on one with a rep that went over features that were applicable to MY business, not just a general introduction that wasn't pertinent.

Pros

I liked that it was able to support us as a small business, and not only for large businesses.
We use the scheduling aspect, lists, tasks, and updates.

Cons

There are some features in the advanced pricing tier that I would like but am not able to access.

Alternatives Considered

monday.com and Asana

Reasons for Choosing Connecteam

The other program was not able to support some of the added features like updates and Chats that we wanted.

Switched From

Homebase

Reasons for Switching to Connecteam

It was easy enough for us to use as a small business without having to get too bogged down with features that are for larger businesses. SUPER easy to use.

Response from Connecteam

Thanks for the awesome feedback Rina!

Happy to hear you have found Connecteam to be easy to use, and with all the features you needed to enhance your day-to-day communication and operations :)

We're definitely not just for large companies, in fact - it's the other way around! Connecteam was created as a solution for SMBs with a majority of non-desk employees. This is why we have a true all-in-one solution, fixed price plans so you don't have to pay per user per month, and why we put tons of time and effort into each of our customers, to ensure they have a clear understanding of how Connecteam can work for THEIR business.

Thanks again for being awesome!

Replied 11/04/2021
Becky
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/08/2021

Practical, efficient & cost effective solution

Use it everyday, works well for what we need within our budget.

Pros

Easy to setup and implement with a large team. Video tutorials make teaching your less than tech savvy employees simple.

Cons

Would like for it to link the different areas together, user info to timesheets, schedule, workflows, etc. Feel like you are duplicating some important info. Needs timesheet approval flow.

Alternatives Considered

Contractor Foreman and Paycor

Reasons for Choosing Connecteam

Company owner

Switched From

Contractor Foreman

Reasons for Switching to Connecteam

Map screen with employee clock-in locations (owner chose based on this)

Response from Connecteam

Thanks for the feedback, Becky!

We 100% agree with linking some areas and already do that in some places on the platform, and more will be added!

As for a timesheet approval flow, that's on our roadmap for the very near future!

Stay tuned for our product updates coming out regularly :)

Thanks again for your review!

Replied 31/08/2021
Dean
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/08/2020

Best price worthy software we used!

We pay for a product and get in return something that makes our job much more easier.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

Pros

Product is price/quality top notch.
Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes.

The most I like on the software is the beautiful design of the desk version and the app.
With integration of our logo, all our employees like the app! It gives a personal touch to the app

Cons

As a more new company compared to competitors the app sometimes shows some small bugs.
This is quite fixed easy by the guys from their support.

Response from Connecteam

Hi Dean,

We appreciate you taking the time to review us!

It's great to hear you're happy with the product experience of Connecteam as an all-in-one solution!

It's important for us to provide a real all-in-one solution to businesses, not only from the product side of things, but also from the pricing perspective. So we're super happy to hear you're satisfied with our affordable plans and customer support.

Thanks!

Replied 17/08/2020
Angela
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/12/2021

Glad to have found this.

I'm happy with Connecteam, and I'm glad I found it.

Pros

It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.

Cons

It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.

Response from Connecteam

Thank you so much for your review, Angela!

We're happy to hear Connecteam helps you and your team be more productive and get more done :)

Yes, some features are more advanced than others, but all features and capabilities have supported videos and articles to make things simpler.

We're also happy that you have found our support team to be helpful and responsive!

Thanks again for taking out the time to review our product and services!

Replied 28/12/2021
Nyla
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 20/12/2018

This is the greatest thing ever.

Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

Pros

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

Cons

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in.

Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue.

The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

Response from Connecteam

Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback:

We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :)
As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019!

Thanks again for putting the time, it's golden to us!

Replied 21/12/2018
Yo-Zon
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2020

Connecteam App - AMAZING!

Overall, I think I am one of your BIGGEST fans! Connecteam has allowed me to do more in a shorter period of time and reach all of my teams immediately. It has forced me to ensure all of my locations are equipped with tablets to ensure training success as well as performance enhancing. I know there are several items I have asked about and know that they take some time to develop, but when I ask about them, I am comfortable knowing that they have a workflow in place and moving towards making it happen.

Pros

I am a HUGE fan of the Connecteam App. The fact that the app is constantly evolving with new and exciting tools, make it easier to use and keeps my employees engaged and wanting to add more. This allows for the day-to-day activities to be done faster and from one location. The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.

Cons

Not that I like it the lease.

1. Having the ability to view a single user activity. Pulling any documents with their name or ID # to view their progress.
2. Having the ability to create a user path or required training path.
3. Have the ability to create and save templates in Updates.
4. The ability to change the icon/color once the new item is created.
5. Quiz - Complete update: able to have multiple ways to answer the questions, scoring, if there is an incorrect answer, show the correct answer.
6. When making an quick update, not having to resend to everyone, just the individuals that are being added

Response from Connecteam

Hi Yo-Zon!

Thank you so much for taking the time share this awesome review!

We love having you and your organization as our customers, and we have amazing plans for the next few months that should address most of your product requests :)

Thanks again for this review and we'll be in touch soon!

Replied 9/08/2020
Kathleen
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/10/2021

Couldn't Manage Without This Software!

It has been so easy and so effective and all inclusive that after we started using it in one of our branch offices, we pitched it out to corporate and they were so impressed with what it can and does do for us and the time savings it has provided for various departments that it is now aggressively being rolled out across the Pacific Northwest offices and here in our southwest branches, it is officially our scheduling and time keeping software and we plan to integrate more and more features as we move forward. The support team is OUTSTANDING!!!!! I have developed what feels like personal relationships/friendships with a couple of the team ([SENSITIVE CONTENT] is AMAZING) and they are the most responsive team I have dealt with in the capacity of live chat help and zoom training meetings whenever needed. I can't speak highly enough about their level of customer support and assistance.

Pros

My favorite thing about this software and I am just now learning this is the ease of use and roll out and teaching other branches within the company how to use it. We have had multiple training sessions on this over the last few weeks with other branches and questions, help, and problems getting going are all minimal. It is so easy to use even for the beginner. Also getting feed back on it being "fun"

Cons

I don't have any dislikes for the software and it seems that everytime we ask about a possible implementation or feature that may not be within Connecteams, they develop and implement it! I have watched more and more features and abilities come on board the system and just yesterday found yet another new feature I hadn't seen before which will make a huge difference in reporting and totaling hours for employees (decimal compared to minute options on hours counts/totals is now a preference choice).

Response from Connecteam

Thank you so much, Kathleen!

You have no idea how much it means to us!

While code and design can always be improved or changed, providing the best-in-class customer service is something that runs through our veins, so being acknowledged by you really means a lot :)

And of course, it's awesome to hear that you find Connecteam to be easy to use and implement in the organization :)

Thank you!

Replied 12/10/2021
Sara
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2023

Couldn't support my team without this app - GAMECHANGER

Pros

Connecteam lets me manage my employees effortlessly. Everything is in one place - our Schedule which we use daily for picking up, switching shifts, requesting time off, viewing a week, a day or a month in advance. The Task assignment option is great for delegating assignments, keeping up with employee productivity and sharing lists. I love the chat feature to keep us all connected. This app is really a to-do list, calendar, shift manager, time-keeper, and messenger all-in-one. This takes the place of what might be several apps. It is a priceless tool in my day-to-day workload that makes everything seamless.

Cons

I wish the clock-in aspect was a little easier to punch in and out when on the go, but overall is easy to maneuver.

Response from Connecteam

What an awesome review, Sara! Thank you so much for sharing how you use Connecteam and how it benefits your business, it's truly amazing to hear :)

The time clock has a big button, covering like 40% of the screen so users can clock in instantly. What do you think can be improved in that area? I would love to hear your thoughts! Please contact me at [email protected] so we can connect :)

As for the support chat - we have 24/7, live, human reps available :) Sometimes, when there are simple questions that their answers can be easily found in our help center, the bot kicks in to refer the user to the right answer, but if it's not the bot - it's 100% human being :)

Thanks again for the awesome review, we love helping small businesses grow and thrive so reading this review truly warms our hearts ❤️

Replied 3/10/2023
Natalie
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/04/2023

10 Fitness Review

I love connecteam. It's really brought together our business and we've leveled up our training and development. The company culture has improved because we post daily updates on our sales and the employees get to like and comment. Very happy with our experience. The site does go down too frequently for my liking but overall satisfied.

Pros

Easy to use. Flexibility with features. All in one app

Cons

I would like to be able to have a scoring system for forms. We do cleaning audits and sales audits and we would like to score them. We are currently using Go Audit platform because connecteam does not have this feature yet. Either upgrade the quiz feature to be more flexible or add scoring to forms.I would also like to have connecteam integrating with ADP so we can use it for scheduling, payroll, time off and automated user management

Alternatives Considered

Litmos

Response from Connecteam

Thank you so much for your review!

Can you please email me at [email protected] so we can talk about the scoring you're looking to have in your forms? I would be happy to better understand the use case :)

Thanks again!

Replied 28/04/2023
Rhonda
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2022

Easiest System I've ever used with the best Customer Service!

Connecteam took us out of the land of paper and into the digital age. We are no longer spending days adding up timesheets, mileage logs, and having multiple calendars to keep track of vacations or having to print out phone lists. The employees can quickly engage with each other and do it quickly and efficiently. Customer service has been amazing from the start. They are quick to respond, willing to make video trainings just for me and are willing to take my ideas for change and work on them.

Pros

This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.

Cons

Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.

Response from Connecteam

Rhonda, your review is amazing in so many ways!

We love that you do so much with Connecteam and that your 40+ team members find the app to be simple and easy to use!

We are super happy to hear how your organization went completely digital using one platform, and that you find it to be affordable, especially when compared to everything you use Connecteam for, which is usually being done with 5-6 different apps!

As for the timesheet reports, we just released a new custom report editor for our timesheets! You can now rename all columns, rearrange columns with a simple drag & drop, decide which will be included in your report, modify formats for most columns, change sorting, and much more! Make sure to check it out!

Thanks again for making our day! :)

Replied 28/03/2022
Luca
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/12/2022

Connecteam is the Key to Productivity

My overall experience with Connecteam has been extremely positive. Our company was using a patchwork of various software solutions to manage our remote workforce, but Connecteam allowed us to consolidate all our management needs into one platform. The customer service team was incredibly helpful in getting us started. We were able to quickly involve new employees, communicate with our remote staff, and track each individual's performance. The automated reports were also invaluable in helping us identify areas for improvement.

Pros

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Cons

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.

Response from Connecteam

Thank you so much for the review, Luca!
It's great to hear you find Connecteam to be beneficial for your company and that you're happy with our products :)

My name is Chen and I'm from Connecteam's product team. I would love it if you could contact me at my personal email address, [email protected], so I can learn more about your experience and what you think we can improve.

Thank you!

Replied 7/01/2023
Marek
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/06/2023

Connecteam REVIEW

The platform provided a comprehensive solution for employee communication, engagement, and workforce management. Its user-friendly interface made it easy to navigate and utilize the various features.

Pros

There were several aspects of Connecteam that I found particularly appealing. One of the things I liked most was its extensive range of features for employee communication and engagement. Connecteam provided a comprehensive platform that allowed businesses to create and distribute company-wide announcements, facilitate team communication through chat and discussion boards, and share important documents and resources. Additionally, the ability to create and schedule employee shifts and manage work hours in real-time was highly convenient for businesses with remote or mobile teams.

Cons

One area that I liked least was the limited integrations with other third-party tools. While Connecteam offered a robust set of features, the lack of seamless integrations with popular business software might be a drawback for organizations that rely on specific tools for their operations. Having more integrations would have allowed for a more cohesive workflow and easier data synchronization across platforms.

Response from Connecteam

Thank you so much for recommending Connecteam, Marek!

We're happy you're able to do so much from the same place, and we can guarantee more integrations are coming to Connecteam soon and in the near future! We're adding more and more direct integrations to our Time Clock (at the moment we integrate with Quickbooks Time and Gusto, and soon we'll add Xero and Paychex integrations as well). We'll also be adding a new, better calendar sync for our Schedule for your users, and new APIs both for the Schedule and Timesheets are due for the next few months. There's a lot to expect, so stay tuned! Thanks again for your review! :)

Replied 6/06/2023
Samuel
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 9/03/2023

great product, even better customer support

Pros

speed of softwaretemplatescustomer supportnew featuresopen communication from team

Cons

costgoogle calendar automatic API update

Alternatives Considered

Papershift

Reasons for Choosing Connecteam

overview and clarity

Response from Connecteam

Thank you so much for your feedback and for recommending Connecetam :)

Replied 22/03/2023
341 reviews