Guusto Reviews

Pros

Easy to use platform. Good selection of merchantsEasy to redeem Gift card balance can be combined to use for a bigger valuation

Cons

No physical gift merchants are available. For example, if I wish to send some physical gifts to someone using the platform, I cannot do that.

Alternatives Considered

GroupGreeting

Reasons for Switching to Guusto

Easy to useUsed it earlier so knew the product betterLiked its customer experience

Pros

I really enjoy that you can send to anyone in the organization, not just your own team. I also love that it can go directly to someone's personal email, rather than a work email, so they can receive it anytime. Always nice to get a pick-me-up and get some appreciation on the weekend or after hours.

Cons

Having 450 employees in my team... I found it difficult to search for them at time since I didn't always know the individual's last name (or duplicate names). Would have been nice to have an additional search filter enabled (eg. store number) to help narrow it down.

Pros

The free account makes the process of learning the app real easy. The fact you feel helping the environment with the One Drop Foundation its a high point up.

Cons

They should improve the global access of the app, Spanish language and support its really needed.

Pros

I liked that I could actually collect my cards and then make a significant purchase that I would like. I used this for travel purchase of an airline ticket. It allowed me attend a family event that I perhaps may have not otherwise.I also like that the cards do not expire.

Cons

I am not sure if there is anything I don't like.

Pros

I got into issue redeeming Guusto gift cards because I have 2 corporate accounts and only one of them is set up to link correctly in Guusto with the rest of my team. Customer support responds me very fast; when the main contact is out of office, they have automatically assigned another one to help me in the meantime. They regularly follow up and provide updates until my issue is fixed. Great job team!

Cons

There are some other brands/merchandise that I frequently shop but not found in Guusto yet. But I think they will eventually get featured there soon.

Pros

I like that in an instant I can give a peer a gift and a thank you. Employee recognition awards are received quickly and easily as well

Cons

There seem to be more USA and Eastern Canada Merchants and I would like to see more Western Canada Merchants added to the list.

Pros

Ease of transacting with vendors and makes it easy for me to assign gift cards to particular vendors and use the amount I want

Cons

the combined amount doesn't remove previous transactions and makes it look confusing

Pros

Super easy to use with lots of rewards options - there really is something for everyone.

Cons

Sometimes there are limitations to the giftcard size you can chose.

Pros

I love to shop online and I have almost all the merchants available in Guusto where I can shop online and do the lovely purchases that I wanted to do

Cons

Nothing, everything is great. I have no complaints.

Pros

Very user friendly and easy to navigate. Customer care team is very friendly and responsive. Highly recommend!

Cons

Nothing comes to mind as I am very pleased with both the product and service.

Pros

Guusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.

Cons

The first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.

Pros

The Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.

Cons

If I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank.

...if this was not a required question - I would not have filled out this field.

Pros

It's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness.

The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was accessing the bundle of merchants that Guusto currently offers, which will grow over time.

The best part of the entire web service is the dashboard which allows you to glance at everything important to an end user quickly. The robust reporting features that an admin/team owner can access help quantify engagement that isn't possible through traditional "gift card hand out" systems that I've used before.

Cons

Certain merchants have a minimum spend limit which can be limiting to the redeemer.

Pros

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cons

Cant really identify any weaknesses. It has been great.

Pros

I did a lot a research into different companies and tested out a few - lots had prices locked behing webinar paywalls, unneccesary features (for our business), and large minium order requirements or contracts. What I like best about Guusto is the simplicity - it's so easy to use, has transparent pricing, and has lots of choices for gift recipients to chose from. The options include online gift cards, coffee shops, restautants, charity donations, and much more. Recipients can even save up to make bigger purchaes.

Cons

Hard for me to find an answer for this one!.. If there was any feature that I would like to see improves, would be payment options for ad-hoc purchases. There is a reasonable fee for credit card transactions, but the other options for bank transfers etc. require you to email over receipts and didn't seem very slick. If there were integrations to mainstream online payment processors or even an auto pay with bank details, I would be much more likely to have a bigger commitment.

Pros

I was recently given a gift for a referral that I provided to one of my business contacts. The Guusto platform was extremely user friendly and it was quite easy to setup my account. They have partnerships with tons of different vendors and I was able to choose which vendor I wanted my gift to be attributed towards. Within a matter of minutes I was able to setup my account and load my gift. This to me is key, I'm a busy professional with not a lot of time to spend trying to navigate thru clunky interfaces and systems and let me tell you Guusto isn't one of them! The customer service is also extremely good. I received an email from their team welcoming me to the Guusto platform and providing me with instructions on how to use and navigate the platform. They also provided me with a direct contact that I could reach out with any questions I might have or support needed. All in all was very pleased with their service and look forward to using Guusto in the near future!

Cons

I have yet to find anything I dislike about the platform, other than the fact that some vendors were available for choosing, but that's moreso depending on the partnership/selection the company sending you the gift has selected. Overall no dislikes!

Pros

No matter who we have had use this app, every person has an easy time accessing their gift. It has been a great way to boost morale and get more recognition out. We also love that each gift can be tailored to the individual; they get to choose where they spend the money. It has been really well received in our organization.

Cons

Lower reload fees would be lovely, but we also understand this is a business. Other than that, we have had no issues and are really enjoying it.

Pros

What we like most about this software is that it is easy to use, has a nice user interface and provides us with a great tool to not only recognize our employees, but our employees can recognize each other.

Cons

The only thing I would change is the option to have a lower gift amount then the minimum $10.

Pros

Easy to use
Fast
User friendly
Lot of vendors to choose from

Cons

Should have a save button just in case if you have to exit in the middle of sending the card

Pros

This software if very easy to use. From a Software Administrator's point of view, if I have an employee that is not computer friendly it is great to have the option to print out the gift card for them. For the tech savvy employees they love the access they can have using their phone.

Cons

The only complaint I have had does not apply to the software itself it applies to the merchants that are on board with the product. I have had some employees that watched merchants struggle getting the access codes to work. Every transaction has eventually been approved but there has been some struggles/delays when trying to redeem.

Pros

The ease of transaction. Very easy to use. User friendly. Love the large amount of merchant to choose from where you can buy for a specific merchant or you can let the gift receiver pick their own merchants. You can pick your own schedule date and also upload your own unique design. I also like how
You can personalize your gift card.

Cons

The fees if you have less than $500 on your account and want to buy a gift card for less than $500 and your account has no funds and you want to use your credit card.
You also can’t edit your purchase you have to cancel and rebuy.
You can’t change your reschedule date. You have to cancel transaction and rebuy.

Pros

Ease of use and deployment!! Never have given spot awards this easily and the variety of awards is great.

Cons

When you print our an award as most of our hourly workforce do not have e-mail, the award is hard to read as to why they are receiving the gift card. I would also like to see their names on the print out.

Alternatives Considered

Namely and Tremendous

Reasons for Switching to Guusto

Cost to get started and for the employer.

Pros

Generally easy to use and understand, lack of fees is fantastic, and the overall support from customer service is great.

Cons

As an admin I have somewhat less control over the user's account than would be desired i.e. user can create account with multiple/personal email addresses so a little less conducive for the corporate setting.

Pros

The site/app is very easy to use, there are multiple functions from team creation, staff uploading, reporting, nomination section and it's very easy to track what you've sent and when accepted by the person you've sent the gift/reward to.

Also, there is a bunch of customization options that helps you brand things to your liking and utilize your own company’s logo ect.

Cons

There really weren't many cons that I can think of - the only bit of struggle was there was a slight wait to get going when they secured my account.

With that said, I can't really fault a company for wanting to protect things and make the overall experience more secure.

Pros

From the first email saying I have an gift card right to the options to redeem were so easy to follow. The entire process was easy to follow and I was happily picking what gift cards I wanted. I was also surprised how quickly the gift cards were issued. As soon as a clicked redeem, the next screen showed my gift card code. I immediately went to the vendor and the code was applied. Very nice I did not have to wait for the code to activate. Thank You!

Cons

I would have liked to have Mastercard as an option, I was told by customer support that it's available, some additional validation is needed. This is understandable to curb potential fraud.