User Reviews Overview
About AnyDesk
AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized...
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Free Alternative to Teamviewer
Really pleasant and a great alternative whenever the Teamviewer License we use at work is under use and we've been considering and slowly moving our clients to AnyDesk because paying Teamviewer is now an expensive subscrption when there's so much good alternatives.
Pros
It works exactly how'd you expect if you come from using Teamviewer or other remote desktop access applications. You can transfer files, keep bookmarks of your most accessed computers or just organize them. Anydesk has also improved with time, which now I find no use to keep paying for Teamviewer which has become really expensive as of late. Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.
Cons
It can be a little bit heavy on the CPU side when using it on older hardware. Keep that in mind. If the connection is really slow, it can lag a bit, but you can optimize the image to be quick and disable the sound, whereas in Teamviewer, the image will just freeze and you have to quit Teamviewer, the only issue with AnyDesk is just the CPU Usage. Also the Mac Version used to be buggy, haven't used it in a while, but Buggy as in all the text was white (not sure if it's on the latest OS X, have not used it in a while, been on Windows).
Alternatives Considered
TeamViewer RemoteReasons for Choosing AnyDesk
Pricing, it's becoming extremely expense.Switched From
TeamViewer RemoteReasons for Switching to AnyDesk
The pricing and comparing the features I needed, Anydesk covered them all.- Industry: Legal Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
User review for more than 5 years
Very good experience. There are no negative comments I can leave
Pros
Ease of use and ease of downloading. The size of the program is very light. Very easy to use. Very simple. There are no complications
Cons
I don't understand why sometimes the connection is slow and the screen display is slow even though the internet speed is above good. This problem I encountered more than once and I did not understand its cause.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Excellent Remote Control Software for all users
Pros
As a system engineer, I use any desk for my daily task operation. When I need to troubleshoot our customer's issues with remotely, I used anydesk. It is very useful and helpful, easy to use, light weight, Simple GUI, I can change anydesk user name and crate password. The most i like feature is I can control and monitor with my Phone and I don't need to install to use this software.
Cons
No Cons, But sometimes, when I access and connect others anydesk Id, I wa faced that any desk software shows the waiting time seconds screen.
Top AnyDesk Alternatives
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Good, but critically flawed.
We had a short trial to evaluate the software over Teamviewer. Communications were friendly and polite and we had regular check ins to see how we were doing and if we needed any help. The app itself is fast and easy to use when using it across some test devices, but the app builder is terrible. Genuinely I don't understand how someone signed off on that part of the deployment process. Seems to be a common theme from some Reddit reviews.
Pros
The app is fantastic and super easy to connect remotely to machines
Cons
The app builder for deploying an app to remote devices using your own settings is quite possibly the worst thing I've ever used. It's slow, it's buggy, it almost always forgets settings you've ticked/applied, and remote access is painful.
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Tool in assisting clients online
My overall experience about this application is that this ease my time and transportation instead of going to onsite, in online and if the client is not possible to meet its a reliable tool in supporting clients
Pros
This is a great help when it comes to remotely assisting our clients or anyone that needs assistance without going onsite. This application reduces workloads and transactions needed to go onsite such as a permit to go onsite and health declaration form. This helps us supports to assist customers and friends that needed a help through online.
Cons
I'm not being biased on this application but it really is a good thing to have this application.
Alternatives Considered
TeamViewer RemoteReasons for Switching to AnyDesk
The ease of using and jus the ID and password then you are good to go.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Good Remote-Software
In principle, it is good software, but because of the breach you have one less customer because of me. I also think the licence is definitely in the higher price segment.
Pros
Works most of the time pretty good. (about 99%)
It is good value for money.
Cons
The late information about a breach. So i've changed to another remote-tool.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Great tool to control remotely from anywhere
I've been using from some years to connect external and is working great.
Pros
Can connect remotely and secure to computers to give support or manage.
Cons
at the moment everything is working good.
Reasons for Switching to AnyDesk
We use EV Reach too, but anydesk is used to contact external computers- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent tool for remote acess
Great tool to take quick remote access of PC , easy to control , transfer files
Pros
Easy to Install Client , Super Easy to take control
Cons
Tricky to take access of Mac machines (Have to enable screen recording and accessibility settings)
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
AnyDesk - review
Another alternative for remote desktop experience with its high performance and user-friendly interface. It’s effective for remote support and access
Pros
It has a straightforward and intuitive interface, making it easy for users. It is similar to teamviewer
Cons
I have no negative comment at the moment
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Anydesk review
Pros
Hi, its very easy to use and helps provide IT support moee effectively
Cons
That sometimes it doesnt connecr to the session
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Anydesk review by Technical Support Agent
I love using AnyDesk, it works really good, it is fast, user friendly and reliable and I can always deliver super support to my customers with the use of this software.
Pros
I like this Software because it is free and easy to use, also a lot of times it came really handy because it was easy to explain Customers how to install it and setup remote access to their PC. It is really fast and is very nice to have, especially when PC checkup is required during the night, for which we can setup password protected access so we can connect without the help from the Customer and without interrupting them and their work.
Cons
Recording option sometimes creates videos which are of bad quality, even though internet connection was stable and ping was good. Also, in case of longer recordings, they tend to break at some point, take a lot of hdd space and I am unable to scroll it. Finally, it would be nice to have option to save to some desired format too.
- Industry: Financial Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Looking for a new way of managing your TV Box?
Easy to set up, almost immediate to learn (although some advanced and useful functions, e.g. file transfer across machines, may take a while to be come familiar with), value-for-money (there are lots of free functions you can try before you invest on the premium version). Well-done!
Pros
AnyDesk is mostly used for remote user assistance and service ticket management. Still, I find it very effective with dealing with my Android TV box. Like most TV boxes, it has got no keyboard and navigating through menus may be cumbersome. By installing AnyDesk (which has a free, cross-platform version with lots of features) on both the TV box and my Windows 10 PC, I can use the latter (with its keyboard and touchpad) to install and customise apps on the former. If you use your TV box with complex media management pieces of software like Kodi or Plex, you know how much time and care they require to fully configure all functions and parameters. Bridging your PC to your TV box with AnyDesk really makes it a breeze. Once you have become familiar with AnyDesk, there are many more functions that you may enjoy. You can e.g. use it to provide assistance on someone else's PC without leaving home (something I found very valuable in times of lockdown) and even to record short sessions where you teach users how to solve frequent issues on their machines.
Cons
Emulating Android special keys on a PC keyboard may be complex and hard to remember. Installing on Android machines requires an additional component that is hardware-dependent: although this is pretty straight-away on most machine, it may prove complex on less wide-spread models. Finally, of course, some advanced functions are premium only, but this is only fair. Overall, I can't see any major flaws in AnyDesk, although I must say that I am not using it for professional use. If you plan to use it to manage a custom help centre with tens of supported users, you may want to check another review before you buy the premium version.
- Industry: Fishery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Anydesk is the Most Affordable Remote Desktop App for Small Teams
Anydesk is the most affordable, yet clean and easy to use. I cannot describe how I like it by all its features.
Pros
Great feature is file sharing and request for elevation access.
Cons
Nope, overall I like all the features. All have their own important role.
Alternatives Considered
VNC ConnectReasons for Choosing AnyDesk
Teamviewer has a plenty of limitations. the UI and UX now are not user friendly. One thing is it is pricey for a newly started company.Switched From
TeamViewer RemoteReasons for Switching to AnyDesk
The price- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
AnyDesk Review
Very positive! It is an essential tool for accessing remote devices. It solves many of the issues you can face when using remote access software that is native to your operating system.
Pros
AnyDesk is easily accessible for download from their official website. It's quick to install on your desktop machine and takes no time at all to get up and running. Connecting to another device with AnyDesk installed is seamless.
Mobile device versions of this software are available. Enabling you access to remote devices when you are not at a desktop machine or working stationary.
The basic version of AnyDesk is free to use. This version provides many essential features.
The Performance and Enterprise versions offer more powerful network and security features, unattended access for more devices, recording capabilities and branding options. You will need to pay for the upgraded versions of the software.
Cons
The software does need further configuration to achieve a custom set-up. AnyDesk can require some advanced configuration, but this is solvable and you may need to check on the Internet for documented solutions.
You may have to upgrade from the free version to the Performance version for the extra features.
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Good remote support software
In short, it's an excellent tool, the free version is excellent, but the paid version is much better. Apart from the limitations I had at the level of access on some machines, I recommend using it.
Pros
When I started using it, what I liked the most was the simplicity of the software, very intuitive. Very practical in terms of not having to install to support. However, the paid version makes the software even more powerful with the ability to control multiple sessions at the same time in a simple way.
Cons
I noticed a failure in remote access on Mac devices, I couldn't get control over the machine. I also had a problem with one of the machines that I couldn't access.
- Industry: Farming
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Great Software for Remote support
Great, service was nice and answered question even before we bought the software in less then 24 hours
Pros
Remote control is fast and easy, really easy to set-up, you can set your company logo and branding, everything is pretty easy, and everything can be configured from the admin page.
All the feature you really need from a remote acces software, plus some cool feature, not seen in most software
Cons
the auto-update feature does not work on a custom client, but if you have a deployment solution is pretty easy to deploy the new version
Alternatives Considered
TeamViewer RemoteSwitched From
SolarWinds Service DeskReasons for Switching to AnyDesk
Price, fonctionnality, great fonctionnality for a price lower then competition- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
AnyDesk Highly Recommended
Easy to use, Speed fast, Secure, Wide range of devicescompatibility.
Pros
Easy to use, not impact on Workstation or Laptop performance.
Cons
No problem, on the contrary Anydesk have feature not found in his competitors.
Alternatives Considered
TeamViewer RemoteReasons for Choosing AnyDesk
Because Parallels support Mac only but Anydesk has Wide range of OS (Windows, Mac, Linux, Android, iOS, Chrome OS.Reasons for Switching to AnyDesk
Also easy to use, easy to implement, support wide range of OS.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best FREE solution for Remote Desktop Connection
Overall experience of using AnyDesk is really good to me and its the best "FREE" alternative for remote desktop connection software. Data consumption also very low and its very user friendly software.
Pros
Anydesk is a user friendly remote desktop connection software and it outruns major "paid" remote desktop connection software in many ways. User can connect with a remote desktop in hassle free way . It also gives file transfer between two desktops and not only that it gives many features like Privacy mode, Clipboard and many useful features. Lastly data consumption is very low comparing other remote connection apps.
Cons
When we come into cons Anydesk and good internet connection is a must factor. If you having a bad internet connection it causes lag on remote computer and you are not able to work properly. But you can drop image quality and continue on your work.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
A fast & simple remote access
Anydesk allows me to monitor and fix any issue on other devices without the need to move from my office, I can transfer files directly from one PC no another and I don’t need to upload them to a platform and then download them, allowing me to speed up my work, with Anydesk I can access with my laptop or just connect with my iPhone, On the other hand, if I need a document of great importance, it is enough that I have my ID number of my computer to be able to access it and transfer files or document.
Pros
I like this remote desktop software since I can access a computer from a mobile or another computer only with the ID that Anydesk provides to the device in a unique way to the computer that we want to access, no matter where you are, with Anydesk you can connect and manage the other device as if you were behind.
The time it takes to set up the software and learn how to use it is minimal. Within 10 minutes, you can install and start using it. and it supports numerous devices and platforms, which is a significant plus.
Cons
What I don't like about Anydesk is that it doesn't have audio call communication with the other device, this would be a useful tool.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very fast and light weight remote support tool
Anydesk is very easy to setup at client computers especially for non-tech savvy users. Setting up unattended access is also very simple. Remote access through anydesk is quick, doesn't require a very fast connection and you can use it to transmit also sound from the remote computer
Pros
Anydesk is very light weight and very quick to start. Users can download it and run it without the need to install it and the initial setup is not complicated
Cons
Running anydesk on mac for the first time can be a bit tricky for non-experienced users as they need to go to system preferences and allow access to anydesk
Alternatives Considered
TeamViewer RemoteReasons for Choosing AnyDesk
Anydesk is easier to setup for the clientsSwitched From
TeamViewer Remote- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Reliable Remote Connection Tool That Gives You Access to Any Device
AnyDesk allows me to access different devices remotely. We also use it to guide team members who might experience some challenges relating to various project. It is quite responsive and reliable if you have a stable internet connection.
Pros
AnyDesk is quite responsive especially when both devices have a relatively stable internet connection. It is has an intuitive design, which is easy to navigate, and use without significant challenges. It has the important features I need to guide my team members and ensure we are on the same page. You can use AnyDesk with Windows, Android, and MacOS. This is great because we can access any device!
Cons
The software is "flat" in that you cannot customize it or make it look better in some ways . You cannot create shortcut keys, change background, or change the layout. I also dislike the fact that you cannot record what is happening on the screen and replay it afterwards if you cannot remember a certain procedure. It might disappoint you if the users have shaky internet connections.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The best remote desktop software
The great advantage of having Anydesk is that no matter where I may be, I have the facility to connect and attend a computer. Anydesk has saved me from many troubles, because many times I am not in the office, and I need a file from the computer. this software gives me the opportunity to get it quickly and easily. Also, this software is very well suited to my work as much of my work is now remote.
Pros
I like Anydesk because it is a software that I can control a remote PC, and be able to access documents or other files, also its free version has many useful tools, it allows me to examine any remote computer, I can also control and install this service to monitor and control any other computer of different operating systems. I also like that it doesn't take up much memory space.
Cons
Although it offers more tools in its free version compared to other remote desktop access software, there are some details that should be added such as audio calls.
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Anydesk has it all
I work 95% remote so anydesk has added great value to my Windows users.
Pros
Anydesk is a powerhouse of features. They really know about remote support, because this app is built with everything one need to support remote clients/servers. I really enjoy the simplicity and efficacy of it. Not like others that shows terrible perfomance.
Cons
Nothing I can say here. Only thing that bothers me is that the linux version time to time one has to restart the whole system because anydesk never connects to its server and all clients appears offline.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fantastic free & paid tool for accessing remote desktops
We have certain tools tied to US IP addresses and allowing our team to be able to access these from across the globe is a huge benefit to our daily operations.
Pros
I want to say the price -- we've been on the free plan for many years. I imagine they'll migrate to a more consistent paid model down the road but even with that in mind, it'll be worth the expense. It's a very lightweight, easy to use way to have our team access remote desktops from anywhere in the world.
Cons
The install process could be a little more streamlined, but other than that no complaints. As it stands the app can run natively with the downloaded file, though a prompt to install afterwards was a little confusing but easy enough to figure out.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Zero complaints!
Pros
I love everything about this software. It is so easy to use and very responsive when logging in to remote desktops.
Cons
I have no issues with this software. It is simply excellent!