RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says... Learn more

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email,... Learn more

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... Learn more

Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking,... Learn more

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues. Balto... Learn more

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Learn more

MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching,... Learn more

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Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training,... Learn more

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