---
description: Discover the best AI IT Agents in New Zealand. Compare top AI IT Agents tools with customer reviews, pricing and free demos.
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title: Best AI IT Agents in New Zealand - 2026 Reviews, Pricing & Demos
---

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# AI IT Agents

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## Products

1. [Remote Monitoring and Management](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (461 reviews) — Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments ...
2. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (640 reviews) — Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, he...
3. [Hiver](https://www.softwareadvice.co.nz/software/60479/hiver) — 4.7/5 (148 reviews) — Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agent...
4. [LogicMonitor](https://www.softwareadvice.co.nz/software/240623/logicmonitor) — 4.6/5 (119 reviews) — LogicMonitor is a cloud-based hybrid IT observability platform that helps mid-market and large enterprise IT teams ac...
5. [LivePerson](https://www.softwareadvice.co.nz/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson is a conversational AI platform that helps enterprise, mid-market, and small businesses across retail, tel...
6. [Harmony](https://www.softwareadvice.co.nz/software/538736/Harmony) — 4.9/5 (33 reviews) — Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is...
7. [ElevenLabs](https://www.softwareadvice.co.nz/software/515403/ElevenLabs) — 4.7/5 (25 reviews) — ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. Wi...
8. [Leena AI Autonomous Agent](https://www.softwareadvice.co.nz/software/163150/leena-ai) — 4.5/5 (13 reviews) — Leena AI Autonomous Agent is an enterprise agentic AI platform built for large organizations and Fortune 500 companie...
9. [Rezolve AI](https://www.softwareadvice.co.nz/software/254186/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.ai is an Agentic AI solution for IT, HR, and Financial Operations that helps enterprises automate support wor...
10. [Siit](https://www.softwareadvice.co.nz/software/396390/siit) — 5.0/5 (6 reviews) — Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. With its speciali...
11. [Quaeris](https://www.softwareadvice.co.nz/software/238270/quaeris) — 4.7/5 (3 reviews) — Search your data, Collaborate and Act. Any data, any question, on any device, anytime, anywhere - that is the promise...
12. [Tikit by Cireson](https://www.softwareadvice.co.nz/software/504167/Tikit) — 5.0/5 (3 reviews) — Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departm...
13. [Lyzr.ai](https://www.softwareadvice.co.nz/software/438219/lyzr-ai) — 4.7/5 (3 reviews) — Lyzr.ai is an enterprise AI agent platform that helps organizations in banking, healthcare, government, insurance, an...
14. [Glean](https://www.softwareadvice.co.nz/software/506471/Glean) — 4.7/5 (3 reviews) — Glean is a work AI platform designed to connect enterprise data, enabling employees to locate information, create con...
15. [Generative Studio X by OneReach.ai](https://www.softwareadvice.co.nz/software/144568/onereach) — 4.0/5 (2 reviews) — Generative Studio X is an agentic AI orchestration platform built for large enterprises and global organizations acro...
16. [Automation Anywhere Aisera Solutions](https://www.softwareadvice.co.nz/software/106734/ai-service-desk) — 4.5/5 (2 reviews) — Aisera is an agentic AI platform designed for mid-market and Global 2000 enterprises across financial services, healt...
17. [Gfacility](https://www.softwareadvice.co.nz/software/340993/gfacility) — 4.5/5 (2 reviews) — Gfacility is a workspace and facility management software that helps businesses across various industries, including ...
18. [Moveworks](https://www.softwareadvice.co.nz/software/345029/moveworks) — 5.0/5 (1 reviews) — Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. Underp...
19. [Atomicwork](https://www.softwareadvice.co.nz/software/521384/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and...
20. [Resolve](https://www.softwareadvice.co.nz/software/349551/resolve) (0 reviews) — Eliminate friction and automate instantly. Resolve Actions Express SaaS Edition has nothing to download and no infras...
21. [illumichat](https://www.softwareadvice.co.nz/software/434698/illumidesk) (0 reviews) — illumichat is an AI customer support solution built for Shopify-based e-commerce stores and direct-to-consumer brands...
22. [Flat Chat AI](https://www.softwareadvice.co.nz/software/525887/Flat-Chat-AI) (0 reviews) — Flat Chat AI is an AI-powered platform that assists IT project teams. The platform's AI assistants perform routine an...
23. [eGain AI Agent](https://www.softwareadvice.co.nz/software/530087/eGain-AI-Agent) (0 reviews) — eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intellig...
24. [MeBeBot](https://www.softwareadvice.co.nz/software/461827/MeBeBot) (0 reviews) — MeBeBot is an AI-powered employee assistant designed to provide instant answers to HR, IT, and Operations questions w...
25. [Gaspar AI](https://www.softwareadvice.co.nz/software/527080/Gaspar-AI) (0 reviews) — Gaspar AI is a generative AI-powered employee helpdesk platform designed to address workplace support issues and auto...

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## Related Categories

- [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software)
- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Enterprise Search Software](https://www.softwareadvice.co.nz/directory/4368/enterprise-search/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

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Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API.\n\nOrganizations managing compliance across regulated industries benefit from centralized permissions enforcement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks.\n\nSupport is available via a knowledge base, with additional options through the vendor's support channels.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.softwareadvice.co.nz/software/103160/guru","@type":"ListItem"},{"name":"Hiver","position":3,"description":"Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing.\n\nHiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. \n\nHiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. \n\n10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). \n\nSome of Hiver’s key features include - \n\na) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels.\n\nb) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture.\n\nc) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready.\n\nd) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed.\n\ne) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out.\n\nf) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues.\n\ng) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language.\n\nh) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP.\n\ni) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction.\n\nAdditionally, Hiver stands out for its intuitive interface and ease of configuration.  It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ccb7881e-4960-40f7-9c3a-f5786320675b.png","url":"https://www.softwareadvice.co.nz/software/60479/hiver","@type":"ListItem"},{"name":"LogicMonitor","position":4,"description":"LogicMonitor is a cloud-based hybrid IT observability platform that helps mid-market and large enterprise IT teams across healthcare, financial services, manufacturing, retail, education, government, and other industries monitor their full technology stack from a single interface. It also supports managed service providers running multi-tenant environments at scale.\n\nThe platform monitors networks, servers, cloud infrastructure, storage, virtualization, databases, and edge devices. Automated device discovery and real-time topology maps help teams understand dependencies and pinpoint issues quickly. Machine learning adjusts alert thresholds automatically, reducing unnecessary notifications. The built-in AIOps engine correlates related alerts, identifies root causes, and can trigger automated remediation to reduce resolution time. Log analysis uses natural language processing to surface error patterns and anomalies. Predictive analytics support capacity planning before problems arise.\n\nOver 3,000 out-of-the-box integrations — including ServiceNow, Jira, PagerDuty, and Slack — allow teams to connect LogicMonitor to existing workflows without major setup effort. No on-premises monitoring hardware is required.\n\nSupport is available 24 hours a day, 7 days a week via live technical assistance.","image":"https://images.g2crowd.com/uploads/product/image/e302b9439c6c7eaa44ae03a965783362/logicmonitor.png","url":"https://www.softwareadvice.co.nz/software/240623/logicmonitor","@type":"ListItem"},{"name":"LivePerson","position":5,"description":"LivePerson is a conversational AI platform that helps enterprise, mid-market, and small businesses across retail, telecommunications, financial services, healthcare, travel, and automotive industries manage customer conversations at scale. The software is cloud-based, with a web-based agent workspace and API access for integration with existing CRM and contact center systems.\n\nCore features include omnichannel messaging across web, mobile, SMS, WhatsApp, and voice; a low-code AI agent builder; intent detection; and dynamic routing that directs conversations to the right bot or human agent. An AI Copilot assists human agents with response suggestions, summaries, and translations. Businesses can connect their own large language models and third-party bots without replacing current systems.\n\nAI safety tools cover hallucination detection, prompt injection detection, PII masking, and compliance auditing. The platform meets GDPR, HIPAA, and PCI DSS standards and processes over a billion messages per month. Analytics Studio consolidates voice and messaging data to help measure ROI and uncover customer intents.\n\nSupport is available via a knowledge base, with additional options through LivePerson's customer success and technical support teams.","image":"https://images.g2crowd.com/uploads/product/image/a0330809447ed7d578efa0306abd74ba/liveperson.png","url":"https://www.softwareadvice.co.nz/software/13840/liveengage","@type":"ListItem"},{"name":"Harmony","position":6,"description":"Harmony is an enterprise service management platform that uses artificial intelligence to operate autonomously. It is designed to help organizations modernize IT, HR, legal, and finance service operations by reducing manual tasks and improving ticket resolution times. The platform is suitable for enterprises managing high ticket volumes, rapid growth, and resource limitations across multiple service departments.\n\nThe platform includes an AI helpdesk agent that resolves requests through intelligent automation and natural language understanding. It features AI agents capable of handling tasks such as application access requests, password resets, employee onboarding and offboarding, and group membership management. Proactive agents monitor real-time signals to identify and address potential issues, including certificate expirations, device uptime, storage capacity, and printer health. Harmony continuously updates a knowledge base by learning from tickets, user interactions, and organizational context. It also maintains a real-time system of record that inventories assets and software across the environment.\n\nThe platform includes an AI-powered agent builder that allows the creation of custom agents using simple prompts. These agents can generate workflows that connect to existing applications, triggers, and approval processes. Harmony is designed for efficient deployment and supports transitions from legacy ITSM platforms.","image":"https://images.g2crowd.com/uploads/product/image/4e5bed25aed6e5dec092d8b7b77ab329/harmony-io.png","url":"https://www.softwareadvice.co.nz/software/538736/Harmony","@type":"ListItem"},{"name":"ElevenLabs","position":7,"description":"ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. With their advanced deep learning models, they provide high-quality audio output, emotion mapping, and a wide range of vocal choices. Users can customize the voice style and language to create captivating audio experiences for various purposes such as videos, audiobooks, gaming, and AI chatbots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cfa9fcd-08eb-444f-8473-dc1d9b39a41a.jpeg","url":"https://www.softwareadvice.co.nz/software/515403/ElevenLabs","@type":"ListItem"},{"name":"Leena AI Autonomous Agent","position":8,"description":"Leena AI Autonomous Agent is an enterprise agentic AI platform built for large organizations and Fortune 500 companies across industries such as HR, IT, and finance. The software is deployed cloud-based, making it accessible without on-premises infrastructure. Leena AI Autonomous Agent helps businesses automate employee queries, streamline service desk operations, and reduce repetitive manual tasks across departments. Core features include an AI-powered conversational agent, multi-department workflow automation, and integrations with existing enterprise tools such as HRIS, ITSM, and ERP systems. These features help large teams handle high volumes of employee requests consistently and at scale. Organizations can use the platform to manage knowledge bases, auto-resolve tickets, and deliver self-service support to employees across global locations. Support is available through email, live chat, and a knowledge base, giving users multiple ways to get assistance when needed.","image":"https://images.g2crowd.com/uploads/product/image/94d215dfe94729861f86bf9b9874cd3a/leena-ai-autonomous-agent.png","url":"https://www.softwareadvice.co.nz/software/163150/leena-ai","@type":"ListItem"},{"name":"Rezolve AI","position":9,"description":"Rezolve.ai is an Agentic AI solution for IT, HR, and Financial Operations that helps enterprises automate support workflows, resolve service requests autonomously, and improve employee experiences across digital and voice channels.\n\nRezolve.ai enables organizations to modernize support operations through AI-powered automation and multi-agent orchestration.\n\nThe platform supports IT, HR, and FinOps teams by automating repetitive service tasks, improving response times, and providing employees with instant support across Microsoft Teams, Slack, chat, email, mobile, and voice.\n\nAI agents can resolve incidents, fulfill requests, execute workflows, surface enterprise knowledge, and integrate with systems such as ServiceNow, Jira Service Management, Freshservice, Workday, SharePoint, and Confluence.\n\nRezolve.ai also includes enterprise search, AI voice support, workflow automation tools, AI Ops capabilities, and no-code AI agent creation.\n\nDesigned for mid-market and enterprise organizations, the platform helps reduce operational costs while improving employee satisfaction and service efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.softwareadvice.co.nz/software/254186/rezolve-ai","@type":"ListItem"},{"name":"Siit","position":10,"description":"Siit enables HR and IT teams to foster long-term and meaningful relationships with their workforce. With its specialized internal help desk, Siit provides organizations with top-notch employee service experiences. \n\nBy centralizing employee requests and managing communication channels such as Slack and email, Siit streamlines processes and automates manual tasks. With Siit's analytics capabilities, HR and IT teams gain greater control over employee experiences.\n\nWith Siit, you can build long-term employee relations by assisting them with all their internal requests. You will be able to:\n- Streamline employee requests directly through Slack or from emails\n- Automate manual and repetitive tasks\n- Build a self-service employee portal in no-code\n- Identify people's needs and attrition risks","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/71f45b47-8222-4d23-9c78-f6a3fc2f4da3.jpeg","url":"https://www.softwareadvice.co.nz/software/396390/siit","@type":"ListItem"},{"name":"Quaeris","position":11,"description":"Search your data, Collaborate and Act. Any data, any question, on any device, anytime, anywhere - that is the promise of Augmented BI from Quaeris.\n \nAI in Quaeris lets every user build their own personalized pinboards in minutes. No maintenance of your pinboards, ever! Let all users build their own personalized pinboards and collaborate instantly.\n\nBenefits and Outcomes:\n- Instant insights powered by search, true self-service\n- Full collaboration suite within \n- collaborate and engage everyone in your company in data-driven discussion and decision making with unlimited users\n- Share insights with personalized pinboards and share stories with StoryBoards securely – internally and with external stakeholders\n- Self-learning engine with Predictive insights – know what is impacting your business\n\nGuaranteed least cost of ownership of any BI platform\n- Implementation in a matter of hours/days\n- No training needed. As easy to use as a search engine or streaming service \n- One simple predictable price, unlimited users*\n\n- Available everywhere with an intuitive full-featured mobile app","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de1ec9e7-a41f-4e33-ab5e-138cfff4e1df.png","url":"https://www.softwareadvice.co.nz/software/238270/quaeris","@type":"ListItem"},{"name":"Tikit by Cireson","position":12,"description":"Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.\n\nIt includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.\n\nReporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.softwareadvice.co.nz/software/504167/Tikit","@type":"ListItem"},{"name":"Lyzr.ai","position":13,"description":"Lyzr.ai is an enterprise AI agent platform that helps organizations in banking, healthcare, government, insurance, and retail automate complex workflows and business processes. Lyzr.ai can be deployed on-premises or in a private cloud, making it suitable for businesses with strict data privacy and compliance requirements, including large enterprises and regulated industries. Core features include AI-powered agents that handle tasks such as document processing, customer support automation, and data analysis. These agents can be customized to fit specific business needs without requiring deep technical expertise. Teams can monitor agent activity through built-in dashboards that track performance and usage. Support is available via email, live chat, and a knowledge base with documentation and guides to help users get started and troubleshoot issues.","image":"https://images.g2crowd.com/uploads/product/image/160951e646d2b66809d0a022ae39d03d/lyzr-lyzr-ai.png","url":"https://www.softwareadvice.co.nz/software/438219/lyzr-ai","@type":"ListItem"},{"name":"Glean","position":14,"description":"Glean is a work AI platform designed to connect enterprise data, enabling employees to locate information, create content, and automate workflows across organizational applications. It is used by enterprises in industries such as retail, financial services, healthcare, higher education, government, manufacturing, and energy. Teams in departments such as engineering, customer service, sales, marketing, IT, and human resources use the platform to streamline operations and access organizational knowledge.\n\nThe platform includes three main components. Glean Assistant is a personalized AI tool that helps users search for information, create content, summarize documents, and analyze data. Glean Agents allows organizations to build and manage AI agents for automating repetitive tasks and departmental processes, offering features for agent creation, governance, and orchestration. Glean Search provides hybrid search capabilities across connected applications, powered by Enterprise Graph and Personal Graph technologies.\n\nThe platform enforces enterprise-grade security through real-time permissions that align with existing access rights across connected systems. It includes features such as Deep Research for in-depth information retrieval, Canvas for content creation, Companion for assistance, and tools for data analysis. The Agentic Engine adapts workflows based on organizational context to automate tasks across departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a55aa105-7a69-4efa-b5a6-dcb6e7427730.jpeg","url":"https://www.softwareadvice.co.nz/software/506471/Glean","@type":"ListItem"},{"name":"Generative Studio X by OneReach.ai","position":15,"description":"Generative Studio X is an agentic AI orchestration platform built for large enterprises and global organizations across industries such as finance, healthcare, and retail. Generative Studio X can be deployed as a cloud-based solution, making it accessible from any location without on-site infrastructure. Core features include AI agent creation, workflow automation, and multi-system integration, which help teams coordinate complex processes across departments. Organizations can use these tools to manage large-scale AI operations, monitor agent activity, and connect existing business systems without extensive custom development. Support is available via email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/4e78d85d46e26f68615946666192c33b/generative-studio-x-by-onereach-ai.png","url":"https://www.softwareadvice.co.nz/software/144568/onereach","@type":"ListItem"},{"name":"Automation Anywhere Aisera Solutions","position":16,"description":"Aisera is an agentic AI platform designed for mid-market and Global 2000 enterprises across financial services, healthcare, retail, and technology industries. The platform is deployed cloud-based, making it accessible without on-premises infrastructure. Aisera automates IT, HR, customer service, and finance workflows by resolving employee and customer requests through AI-driven conversational interfaces. Core features include AI-powered ticket resolution, multi-channel virtual assistants, workflow automation, and integration with existing enterprise tools such as ServiceNow, Salesforce, and Microsoft Teams. Businesses can use these features to reduce manual workload on support teams and handle high volumes of service requests without adding headcount. Support for Aisera is available through email, a knowledge base, and dedicated customer success resources for enterprise accounts.","image":"https://images.g2crowd.com/uploads/product/image/3177cd3ace26c4e1fbf909d8b69b1fd3/automation-anywhere-aisera-solutions.png","url":"https://www.softwareadvice.co.nz/software/106734/ai-service-desk","@type":"ListItem"},{"name":"Gfacility","position":17,"description":"Gfacility is a workspace and facility management software that helps businesses across various industries, including technology, finance, healthcare, and education to optimize office space, schedule conference rooms, track assets, manage visitor access, and handle work orders. \n\nThe software facilitates integration with Google Workspace and Microsoft Office 365. Gfacility offers dashboards and reporting to provide insights into workspace and resource utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/179f6d01-ace9-4e99-9e50-c5801da4ce2d.jpeg","url":"https://www.softwareadvice.co.nz/software/340993/gfacility","@type":"ListItem"},{"name":"Moveworks","position":18,"description":"Moveworks provides packaged applications and extensibility tools built to scale across thousands of use cases. \n\nUnderpinning these solutions are language models fine-tuned to your company language, business logic, workflows, and data — through deep integrations and real-time ingestion across your enterprise tech stack.\n\nThe result is a single interface across all of your enterprise systems and data that allows employees to get the help they need instantly, leaders to identify and fill opportunities for automation, and developers to build solutions for any use case in minutes without writing code, creating dialog flows, or scripting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20c349e0-06e4-4849-8756-4b1217271d26.png","url":"https://www.softwareadvice.co.nz/software/345029/moveworks","@type":"ListItem"},{"name":"Atomicwork","position":19,"description":"Atomicwork is the AI workforce management platform built for IT teams that are done patching legacy service desks and ready to run AI coworkers alongside their people.\nIf you're an IT Director at a 200–1,000 person technology company spending your week triaging access requests, managing incident bridges, and maintaining workflows that keep breaking, Atomicwork was built for you. Not to speed up the same old ITSM processes, but to change what IT does entirely.\nAtomicwork is built differently: AI and data live in the same system. That means AI coworkers don't just recommend actions — they execute them. They read policy, understand context, and resolve requests end-to-end without a human in the middle.\nAI coworkers on Atomicwork are persistent, governed workforce members. Each one has a defined role, managed credentials, bounded access policies, a compute budget, and full audit trails on every action taken. IT governs them the same way HR governs people: with a directory, access management, and change management workflows.\nAtomicwork handles IT support, HR service delivery, access provisioning, incident and change management, asset tracking, and employee onboarding, all in one platform. Employees get instant help inside Microsoft Teams, Slack, email, or the Atomicwork portal. AI coworkers handle resolution before it reaches your team.\nThe platform includes full ITSM capabilities: request, incident, problem, change, asset, and configuration management. ESM capabilities extend the same infrastructure to HR, Finance, Legal, and Operations. \nFor organizations already running ServiceNow or Jira Service Management, Atomicwork's AI Workforce can deploy on top — no platform fee, consumption-based pricing, no migration required.\nProfessional plan starts from $25,000/year and includes 5 AI coworkers and up to 250 end users. Business plan offers flexible pricing for up to 1,000 users and 20 AI coworkers. Enterprise plan offers custom contracts with unlimited users, unlimited AI coworkers, custom data residency, SLAs, and a dedicated customer success manager. Pricing is available in usage-based and outcome-based models.\nSupport is available via email across all plans, with extended hours on Business and 24×7 dedicated support on Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/14fd8ebd-bda1-4654-b0df-d5c56793b5bd.png","url":"https://www.softwareadvice.co.nz/software/521384/Atomicwork","@type":"ListItem"},{"name":"Resolve","position":20,"description":"Eliminate friction and automate instantly. Resolve Actions Express SaaS Edition has nothing to download and no infrastructure to set up, so our customers can spend time on creating value for their business. Actions Express SaaS Edition integrates with nearly all IT and enterprise systems and requires no-code/low-code, so you can deploy quickly across the IT environment, and teams will always have access to the latest version. Paired with our Automation Accelerator Packs - pre-packaged solutions for automating specific use cases - your team gets a first-of-its-kind solution to drastically reduce time to deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f7feca0-344b-4279-a7d3-f7ba1dbb8d0f.png","url":"https://www.softwareadvice.co.nz/software/349551/resolve","@type":"ListItem"},{"name":"illumichat","position":21,"description":"illumichat is an AI customer support solution built for Shopify-based e-commerce stores and direct-to-consumer brands of all sizes. It installs from the Shopify App Store in one click, automatically syncing product catalog and order data, with no coding required. The software is cloud-based and deploys across a website chat widget, Instagram DMs, Facebook Messenger, and SMS.\n\nCore features include an AI agent that handles product search, order tracking, cart updates, and customer profile lookups using live Shopify data. The knowledge base can be trained via document uploads, website crawling, and catalog sync. Businesses can customize the AI voice and policy settings, and choose from multiple AI models including Claude, GPT, Gemini, and Grok. Auto-created support tickets with SLA tracking and human handoff manage complex issues. Integrations include HubSpot, Jira, and OneDrive.\n\nillumichat helps reduce repetitive support ticket volume and handles high-traffic periods without additional staffing. Flat-rate pricing removes per-ticket fees. A free tier is available. Support is provided through a knowledge base, with ticket-based assistance for complex needs.","image":"https://images.g2crowd.com/uploads/product/image/864fa628b0b1209a41b37ba982e9711d/illumichat.png","url":"https://www.softwareadvice.co.nz/software/434698/illumidesk","@type":"ListItem"},{"name":"Flat Chat AI","position":22,"description":"Flat Chat AI is an AI-powered platform that assists IT project teams. The platform's AI assistants perform routine and time-consuming tasks for roles such as Project Managers, Business Analysts, and Change Managers. Flat Chat AI is designed for businesses of all sizes looking to leverage AI capabilities without prior experience or technical resources.\n\nThe platform is cloud-based, requiring no software downloads or setup. It features end-to-end encryption and utilizes leading infrastructure providers like AWS to keep data secure. Flat Chat AI is automatically updated with the latest models from top AI companies, ensuring users have access to cutting-edge capabilities.\n\nFlat Chat AI can be customized to fit a business's unique needs. Users can change the look and feel, add their logo and branding, making it feel like an in-house AI platform. This level of tailoring allows businesses to seamlessly integrate Flat Chat AI into their existing workflows and processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95ace660-8e78-4c6b-af6d-f1e9e00139dd.png","url":"https://www.softwareadvice.co.nz/software/525887/Flat-Chat-AI","@type":"ListItem"},{"name":"eGain AI Agent","position":23,"description":"eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intelligent, and safe customer support, without adding more headcount. Tailored for customer service, contact center, and digital transformation teams, eGain AI Agent combines generative AI with enterprise-grade knowledge management to provide meaningful, context-aware help across digital and voice channels.\n\nWhether you're a customer experience (CX) manager in a fast-scaling SaaS company or an IT service delivery lead in a regulated industry like banking or healthcare, eGain AI Agent helps you automate service without sacrificing accuracy, control, or compliance.\n\nIdeal for:\n- Mid-to-large enterprises with high customer interaction volume\n- Contact center and customer support leaders looking to reduce call deflection and agent burden\n- Organizations in regulated industries such as financial services, telecom, healthcare, insurance and public sector\n- IT and CX leaders aiming to modernize support with explainable, secure AI\n\nFeatures of eGain AI Agent include:\n- Unlike generic chatbots, eGain AI Agent combines generative AI with your organization's approved knowledge base, ensuring accurate, explainable, and brand-aligned responses.\n- Empower customers to self-serve and agents to assist faster using visual workflows and decision automation. eGain helps simplify everything from troubleshooting to compliance-driven tasks.\n- Meet your customers where they are, whether that’s chat, voice, SMS, WhatsApp, or other messaging platforms. eGain AI Agent delivers consistent answers and seamless transitions across channels.\n- Business teams can quickly configure the AI Agent to handle FAQs, process guidance, or escalation rules—without heavy IT dependency. Plus, it integrates easily with CRMs, contact center software, and ticketing tools.\n- From regulated industries to customer data privacy, eGain provides the tools to track, manage, and govern every AI interaction. Gain full transparency and reduce risk with safe, monitored automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5565241-f02c-4041-a1ba-ad52050ac9ec.jpeg","url":"https://www.softwareadvice.co.nz/software/530087/eGain-AI-Agent","@type":"ListItem"},{"name":"MeBeBot","position":24,"description":"MeBeBot is an AI-powered employee assistant designed to provide instant answers to HR, IT, and Operations questions within workplace communication platforms. It serves mid-market and enterprise organizations in industries such as banking, technology, biotech, and professional services. The platform supports employees in multiple countries and languages, ensuring consistent and accurate information delivery.\n\nThe platform features an enterprise-grade AI system that works with Slack, Microsoft Teams, Web Chat, and SMS to offer automated support at any time. MeBeBot centralizes organizational knowledge by connecting with existing knowledge bases and systems, helping to eliminate information silos. It includes AI agents that automate workflows, send proactive notifications, and conduct sentiment surveys. A centralized content hub allows administrators to control shared information, while a real-time insights dashboard provides analytics on employee engagement and performance metrics. The platform supports English and over 30 other languages, with the ability to localize answers for specific regions.\n\nMeBeBot delivers accurate responses based on verified company content, ensuring compliance with organizational standards. Implementation is quick and does not require technical expertise, and the system is managed through a customer portal. The platform helps reduce support tickets and employee support costs while improving response times and workforce productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a172548b-f27d-4f6b-bb82-1edb97992ddd.jpeg","url":"https://www.softwareadvice.co.nz/software/461827/MeBeBot","@type":"ListItem"},{"name":"Gaspar AI","position":25,"description":"Gaspar AI is a generative AI-powered employee helpdesk platform designed to address workplace support issues and automate repetitive tasks. It is used by organizations in sectors such as IT, human resources, sales operations, engineering, product management, internal operations, maritime industries, and government agencies.\n\nThe platform includes a virtual agent that functions similarly to ChatGPT and operates within communication tools such as Slack, Microsoft Teams, and Jira Service Management. It resolves routine tasks such as password resets, group updates, and email list management. It also provides instant answers to employee questions without requiring manual searches. Workflow automation features support processes such as onboarding, offboarding, approval requests, and ticket management. The platform enhances knowledge management by assisting with content creation and identifying gaps in organizational knowledge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2cf67251-9eba-46ac-bd3c-01a5cc4c320f.jpeg","url":"https://www.softwareadvice.co.nz/software/527080/Gaspar-AI","@type":"ListItem"}],"numberOfItems":25}
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