---
description: Discover the best Customer Engagement Software in New Zealand. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Best Customer Engagement Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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## Products

1. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6996 reviews) — Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and ma...
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [Zoho CRM Plus](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that helps businesses of all sizes across industries manage s...
4. [Quizell](https://www.softwareadvice.co.nz/software/263635/quizell) — 5.0/5 (20 reviews) — Quizell is a polling software that helps businesses create and distribute product quizzes to gain insights into data ...
5. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24198 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
6. [Viber](https://www.softwareadvice.co.nz/software/146449/viber) — 4.4/5 (4063 reviews) — Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients...
7. [Hootsuite](https://www.softwareadvice.co.nz/software/137620/hootsuite) — 4.4/5 (3803 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
8. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3473 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
9. [Pipedrive](https://www.softwareadvice.co.nz/software/321306/pipedrive) — 4.5/5 (3059 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
10. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2215 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
11. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1788 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
12. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
13. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS pla...
14. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (979 reviews) — Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. ...
15. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.6/5 (910 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
16. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (849 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
17. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (830 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
18. [SendGrid](https://www.softwareadvice.co.nz/software/390066/sendgrid) — 4.2/5 (753 reviews) — SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and aud...
19. [Sogolytics](https://www.softwareadvice.co.nz/software/37487/sogosurvey) — 4.7/5 (729 reviews) — Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing custome...
20. [Marketo Engage](https://www.softwareadvice.co.nz/software/21522/marketo-engage) — 4.3/5 (716 reviews) — Adobe Marketo Engage is a marketing automation platform powered by artificial intelligence. It supports B2B marketing...
21. [Apptivo](https://www.softwareadvice.co.nz/software/215896/apptivo) — 4.4/5 (708 reviews) — Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions includin...
22. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
23. [Weave](https://www.softwareadvice.co.nz/software/158992/weave) — 4.3/5 (673 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
24. [Lime Connect](https://www.softwareadvice.co.nz/software/158509/userlike) — 4.6/5 (648 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
25. [Sprout Social](https://www.softwareadvice.co.nz/software/423495/sprout-social) — 4.4/5 (608 reviews) — Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them...

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## Related Categories

- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Links

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| Locale | URL |
| de | <https://www.softwareadvice.de/directory/508/customer-engagement/software> |
| en | <https://www.softwareadvice.com/crm/customer-engagement-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/508/customer-engagement/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/508/customer-engagement/software> |
| en-IE | <https://www.softwareadvice.ie/directory/508/customer-engagement/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/508/customer-engagement/software> |
| fr | <https://www.softwareadvice.fr/directory/508/customer-engagement/software> |

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With Quizell, customers are greeted with a product recommendation quiz whenever they visit business websites. The customer answers enable organizations to generate valuable data to market and create products that appeal to a specific customer base, and improve overall sales numbers.\n\nBusinesses can create an account, upload questions and products to your profile, customize your quiz using our provided templates or have us help you through the use of our gig on Fiverr and embed your quiz on your website and watch your profits soar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94af2039-6040-45a6-bb2b-a757f77275d9.png","url":"https://www.softwareadvice.co.nz/software/263635/quizell","@type":"ListItem"},{"name":"Slack","position":5,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. 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It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. \n\n\nViber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.softwareadvice.co.nz/software/146449/viber","@type":"ListItem"},{"name":"Hootsuite","position":7,"description":"Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one dashboard. The platform is designed to help businesses and organizations of all sizes manage their social media presence more efficiently. Hootsuite caters to a wide range of industries such as small businesses, financial services, government, healthcare, education, real estate, professional services, legal, agencies, and nonprofits.\n\nThe key features of Hootsuite include the ability to schedule social media posts across multiple platforms, create content quickly with an AI caption writer and hashtag generator, and track social media performance with detailed analytics and reporting. The platform also offers a unified inbox for responding to messages and comments, as well as social listening capabilities to monitor brand mentions, keywords, and trending topics. Hootsuite integrates with over 100 other tools, allowing users to manage their social media efforts in one centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.softwareadvice.co.nz/software/137620/hootsuite","@type":"ListItem"},{"name":"Freshdesk","position":8,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Pipedrive","position":9,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.co.nz/software/321306/pipedrive","@type":"ListItem"},{"name":"Zoho Desk","position":10,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":11,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":12,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.co.nz/software/27068/livechat","@type":"ListItem"},{"name":"Text Request","position":13,"description":"Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and SMS API. \n\nOur 5-star customer service includes a simple 10DLC registration process and white-glove support, no matter your plan. \n\nWe know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.co.nz/software/306855/text-request","@type":"ListItem"},{"name":"Typeform","position":14,"description":"Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. \n\nTypeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective.\n\nOnce your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.softwareadvice.co.nz/software/324633/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.nz/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":16,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":17,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.nz/software/363691/service-cloud","@type":"ListItem"},{"name":"SendGrid","position":18,"description":"SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting.\n\nThe application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery.\n\nSendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5bf507c-0f6d-4cd2-ad3a-4ea41f95ab25.jpeg","url":"https://www.softwareadvice.co.nz/software/390066/sendgrid","@type":"ListItem"},{"name":"Sogolytics","position":19,"description":"Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.  \n\nDesign sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.  \n\nAnd while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.softwareadvice.co.nz/software/37487/sogosurvey","@type":"ListItem"},{"name":"Marketo Engage","position":20,"description":"Adobe Marketo Engage is a marketing automation platform powered by artificial intelligence. It supports B2B marketing and sales teams by providing tools for planning, executing, and measuring omnichannel campaigns. The platform helps organizations engage buyers, nurture them across various channels, align sales and marketing efforts, and analyze marketing's impact on revenue.\n\nThe platform includes automated customer profile management, continuously enriching lead and account data. It supports campaign coordination across channels such as email, web, mobile, chat, events, webinars, and digital advertising. AI-driven content personalization delivers tailored messaging and imagery while maintaining brand consistency. An intuitive interface allows users to create multistep campaigns with automated workflows that adjust based on customer behavior and data updates. Features include lead scoring, CRM connectivity, and tools for sales teams to access buyer engagement data and templates for account engagement.\n\nMarketo Engage offers dashboards, customizable reporting, and multi-touch attribution through Marketo Measure to evaluate the impact of marketing activities on revenue. It is built on a scalable and secure architecture that supports compliance needs. Additional features include Dynamic Chat, a conversational marketing tool powered by generative AI, which enhances customer engagement. The platform also supports data privacy through lead and data partitioning and allows organizations to replicate successful campaigns and assets for efficient deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/199791ad-8770-493d-bb55-98544cc98cf7.png","url":"https://www.softwareadvice.co.nz/software/21522/marketo-engage","@type":"ListItem"},{"name":"Apptivo","position":21,"description":"Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) applications provide modules for contact management, lead management, opportunity management and customer service ticket management. Marketing applications include campaign management, lead segmentation and loyalty management. Businesses can select necessary applications and omit applications they do not need.\n\nOther applications include expense reports, license and insurance tracking, sales planning and territory management, cash management and budgeting. Users can access Google app integrations for Drive, Calendar and Tasks, and mobile apps are also available. Pricing is per user per month, billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.softwareadvice.co.nz/software/215896/apptivo","@type":"ListItem"},{"name":"Birdeye","position":22,"description":"Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries.\n\nThe platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations.\n\nBirdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps.\n\nSupport is available through a knowledge base, live chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.softwareadvice.co.nz/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":23,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.co.nz/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":24,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.co.nz/software/158509/userlike","@type":"ListItem"},{"name":"Sprout Social","position":25,"description":"Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.\n\nThe solution features a \"Smart Inbox,\" which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.\n\nSprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32682665-d368-42e9-a749-f04c95ec4845.png","url":"https://www.softwareadvice.co.nz/software/423495/sprout-social","@type":"ListItem"}],"numberOfItems":25}
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