---
description: Discover the best Conversation Intelligence in New Zealand. Compare top Conversation Intelligence tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Conversation Intelligence in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Conversation Intelligence](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software)

# Conversation Intelligence

Canonical: https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software?page=2)

-----

## Products

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
2. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (562 reviews) — Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud con...
3. [Gong.io](https://www.softwareadvice.co.nz/software/75783/gong) — 4.8/5 (560 reviews) — Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified pla...
4. [HubSpot Sales Hub](https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub) — 4.5/5 (497 reviews) — Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement to...
5. [Apollo.io](https://www.softwareadvice.co.nz/software/428803/apollo-io) — 4.5/5 (387 reviews) — Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. ...
6. [Outreach](https://www.softwareadvice.co.nz/software/352419/outreach) — 4.4/5 (308 reviews) — Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to...
7. [Convin](https://www.softwareadvice.co.nz/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
8. [CallRail](https://www.softwareadvice.co.nz/software/34474/callrail) — 4.5/5 (173 reviews) — CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,00...
9. [Ebsta](https://www.softwareadvice.co.nz/software/166579/ebsta) — 4.8/5 (104 reviews) — 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed ...
10. [Convirza](https://www.softwareadvice.co.nz/software/75123/convirza) — 4.4/5 (99 reviews) — Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marke...
11. [Aviso](https://www.softwareadvice.co.nz/software/76683/aviso) — 4.2/5 (30 reviews) — Aviso is an AI-powered solution designed for sales groups to close more deals. Its four tools address the critical ch...
12. [InMoment](https://www.softwareadvice.co.nz/software/397026/inmoment) — 4.4/5 (28 reviews) — InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and custome...
13. [Salesken](https://www.softwareadvice.co.nz/software/115419/salesken) — 4.7/5 (22 reviews) — Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to gen...
14. [QEval](https://www.softwareadvice.co.nz/software/70861/qeval) — 4.0/5 (20 reviews) — QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key ...
15. [Invoca](https://www.softwareadvice.co.nz/software/76932/invoca) — 4.5/5 (20 reviews) — Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize...
16. [Outdoo AI](https://www.softwareadvice.co.nz/software/265316/Outdoo) — 4.9/5 (16 reviews) — Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing team...
17. [Eric.ai](https://www.softwareadvice.co.nz/software/524774/Eric-ai) — 4.9/5 (15 reviews) — Eric.ai is an AI-powered meeting assistant. It automates the tasks of note-taking, transcription, and action item tra...
18. [Allego](https://www.softwareadvice.co.nz/software/241761/allego) — 4.7/5 (11 reviews) — Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecy...
19. [Outfindo](https://www.softwareadvice.co.nz/software/430070/outfindo) — 4.8/5 (11 reviews) — Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are dr...
20. [Gryphon ONE](https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence) — 4.7/5 (9 reviews) — Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance Today's enterp...
21. [Diabolocom](https://www.softwareadvice.co.nz/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
22. [Sales Ask](https://www.softwareadvice.co.nz/software/520940/Sales-Ask) — 5.0/5 (7 reviews) — Sales Ask is an AI-powered sales coaching platform designed for home service, home building, and home remodeling comp...
23. [CallMiner Eureka](https://www.softwareadvice.co.nz/software/343881/callminer-eureka) — 4.6/5 (5 reviews) — As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate cust...
24. [ViaDialog](https://www.softwareadvice.co.nz/software/509293/ViaFlow) — 5.0/5 (4 reviews) — Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer ex...
25. [Cresta](https://www.softwareadvice.co.nz/software/362595/cresta) — 5.0/5 (1 reviews) — Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial in...

-----

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software?page=2)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software)
- [All Categories](https://www.softwareadvice.co.nz/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4847/conversation-intelligence/software> |
| en | <https://www.softwareadvice.com/category/4847-conversation-intelligence/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4847/conversation-intelligence/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software> |
| fr | <https://www.softwareadvice.fr/directory/4847/conversation-intelligence/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":null,"url":"https://www.softwareadvice.co.nz/","@id":"https://www.softwareadvice.co.nz/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Conversation Intelligence","description":"Discover the best Conversation Intelligence in New Zealand. Compare top Conversation Intelligence tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software","about":{"@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","mainEntity":{"@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#itemlist"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversation Intelligence","position":2,"item":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Conversation Intelligence in New Zealand - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.co.nz/directory/4847/conversation-intelligence/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Ringover","position":1,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.co.nz/software/120988/ringover","@type":"ListItem"},{"name":"Dialpad","position":2,"description":"Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services.\n\nDialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance.\n\nDialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.co.nz/software/74028/dialpad","@type":"ListItem"},{"name":"Gong.io","position":3,"description":"Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth.\n\nGong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c86537fa-15d5-4939-8e67-f8221bd3fd6f.png","url":"https://www.softwareadvice.co.nz/software/75783/gong","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":4,"description":"Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners.\n\n\nSales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63cf513a-7fc5-44fd-a340-e97ba7db1c90.png","url":"https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub","@type":"ListItem"},{"name":"Apollo.io","position":5,"description":"Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 220M contacts and 30M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e214f71d-e9fc-4c5a-9ae0-95237e36c05a.png","url":"https://www.softwareadvice.co.nz/software/428803/apollo-io","@type":"ListItem"},{"name":"Outreach","position":6,"description":"Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl  and optimized for every stage of the customer journey. \n\nOutreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, administrators can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing.\n\nTeams can use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows and real time support. Supervisors can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights. Stakeholders can also use outreach to drive engagement and guidance along the entire customer journey with data insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bafad58-0a5e-4a95-b31e-2ed02e70b97a.png","url":"https://www.softwareadvice.co.nz/software/352419/outreach","@type":"ListItem"},{"name":"Convin","position":7,"description":"Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.\n\nAI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.\n\n\nReal-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.\n\n\nSupervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.\n\n\nAutomated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.\n\n\nAutomated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents.\n\n\nAI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base.\n\n\nConvin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends.\n\n\nConversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes.\n\n\nCustomer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.softwareadvice.co.nz/software/404632/convin","@type":"ListItem"},{"name":"CallRail","position":8,"description":"CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. \n\n CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.\n Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. \n\nCallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.softwareadvice.co.nz/software/34474/callrail","@type":"ListItem"},{"name":"Ebsta","position":9,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.softwareadvice.co.nz/software/166579/ebsta","@type":"ListItem"},{"name":"Convirza","position":10,"description":"Convirza is a cloud-based call optimization and call tracking solution which helps businesses of all sizes with marketing results and spends. The solution enables users to generate phone calls and trace them directly to offline and online sources. While call recording feature of Convirza can gauge customer sentiment and activities, call tracking numbers can work with digital ads, conventional advertising, digital ads, emails and social media.\n\n\nConvirza comes with features such as speech recognition, a customizable language library, local tracking numbers, visitor level tracking, multi-channel call attribution, dynamic number insertion, paid search, call reporting, caller details, geo routing, automated interactive menus, a call flow builder, spam guard and call back reports.\n\n\nConvirza integrates with Google Adwords, DoubleClick, Acquisio, API and Webhooks. Support is offered via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c597450-7b2b-4dc7-bf42-8e5d1e0a90b5.png","url":"https://www.softwareadvice.co.nz/software/75123/convirza","@type":"ListItem"},{"name":"Aviso","position":11,"description":"Aviso is an AI-powered solution designed for sales groups to close more deals. Its four tools address the critical challenges of sales processes and help resolve the complex issues user's companies face.\n\n\nAviso also gives a 360-degree view of your organization’s processes to assist users in determining strengths and weaknesses of the business that can be influenced or resolved. Once analyzed, users can concentrate the resources towards various imperative areas that influence the company’s growth. A flexible notification engine ensures that team members only receive notifications that are important for them.\n\n\nAviso extracts historical and real-time data from finance applications, CRM, and external systems to enhance its analytic ability. It combines information from these sources to manage granular calculations and offers an accurate sales performance forecast. Aviso features machine learning algorithms, which are adjusted to predict sales. They help users recognize factors that influence the sales pipeline and enable them to discover contributors to sales outcomes and upgrade strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0e0ef9a-ed5b-4e92-991e-535243a948f5.jpeg","url":"https://www.softwareadvice.co.nz/software/76683/aviso","@type":"ListItem"},{"name":"InMoment","position":12,"description":"InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.\n\n\nInMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.\n\n\nInMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritisation tools. Additional features include case management, configurable dashboard and reporting.\n\n\nServices are offered on a monthly or annual subscription basis that includes phone and email based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ed2b11-3f5d-46fe-8f80-e70a1a9b11bf.png","url":"https://www.softwareadvice.co.nz/software/397026/inmoment","@type":"ListItem"},{"name":"Salesken","position":13,"description":"Salesken is a sales enablement platform that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline communication with clients through various channels such as calls, emails, chats and web conferences. Professionals can monitor the entire sales pipeline and determine customers' intent to qualify leads.\n\n\nSalesken comes with a dashboard, which enables administrators to monitor sales executives' performance and provide targeted feedback accordingly. Managers can track the entire sales pipeline and maintain a call disposition log to record client interactions. Additionally, it lets businesses transcribe calls, schedule follow-ups and identify prospects' contextual cues.\n\n\nSalesken provides mobile applications for iOS and Android devices, which allow organizations to interact with clients using an in-app dialer. Pricing is available on request and support is extended via an inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.softwareadvice.co.nz/software/115419/salesken","@type":"ListItem"},{"name":"QEval","position":14,"description":"QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.\n\n\nThe solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. \n\n\nTeam leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.\n\n\nThe solution is available on a licensing model and support is provided via phone and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.softwareadvice.co.nz/software/70861/qeval","@type":"ListItem"},{"name":"Invoca","position":15,"description":"Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls. \n\nInvoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome.\n\n\nIts primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security.\n\n\nThe product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare services, general services, and affiliate marketing sectors.\n\n\nInvoca integrates with google apps, social media platforms, Adobe Experience Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0699083d-0039-4de6-983a-b64705b26870.png","url":"https://www.softwareadvice.co.nz/software/76932/invoca","@type":"ListItem"},{"name":"Outdoo AI","position":16,"description":"Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing teams that need training to translate into execution. By connecting roleplay practice, live interactions, and post-call assessment, Outdoo closes the coaching loop from preparation to performance.\n\nTeams prepare through realistic roleplays, apply skills during customer interactions, and improve through consistent scoring and structured reinforcement. Leaders gain visibility into readiness, coaching effectiveness, and skill progression across practice and execution. With unified AI scorecards, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale.\n\nTrusted by organizations including Globe Life, Allied Health, ProvideSure, RAIN Group, CMC, and Qure.ai.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa4ec906-d2fe-434d-a71b-c261be4929bd.jpeg","url":"https://www.softwareadvice.co.nz/software/265316/Outdoo","@type":"ListItem"},{"name":"Eric.ai","position":17,"description":"Eric.ai is an AI-powered meeting assistant. It automates the tasks of note-taking, transcription, and action item tracking. Designed for teams, Eric.ai eliminates the need for manual meeting administration and allows professionals to focus on the substance of their discussions.\n\nEric.ai's key features include automatic meeting transcription across popular video conferencing platforms. The AI-powered assistant captures meeting minutes, action items, and summaries in real-time. It also automatically assigns owners and due dates to action items. This provides timely reminders to keep teams on track.\n\nAll of a user's meeting data is stored in a centralized, searchable repository. This transforms the meeting experience into a valuable knowledge base. Eric.ai seamlessly integrates with existing productivity tools. This streamlines workflows and eliminates the need for duplicate data entry. The software adheres to the highest security standards and is fully compliant with ISO27001, safeguarding sensitive meeting information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9b58ad0-ea8f-4e30-a778-ec2a1c2d5e3c.jpeg","url":"https://www.softwareadvice.co.nz/software/524774/Eric-ai","@type":"ListItem"},{"name":"Allego","position":18,"description":"Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecycle, Allego helps teams close deals, hit revenue goals, and stay aligned through change by making the next best action clear.\n\nLearning, content, coaching, and digital selling come together inside everyday workflows, giving teams the context to act decisively and deliver results in complex selling environments. Secure, practical AI uses approved information and strict controls to accelerate human decision-making, surface the next best action sooner, and keep teams consistent at scale.\n\nAllego Learning embeds learning into everyday work so skills show up when they matter most. Practice, coaching, and reinforcement happen in context, helping teams ramp faster, retain knowledge, and apply it consistently. AI-powered role play delivers instant feedback for real-world scenarios, while built-in Conversation Intelligence captures interactions to strengthen coaching and reinforce messaging.\n\nAllego Content makes content easy to manage, find, and use in the moment of need. Centrally governed and always current, content is activated by AI-powered search and CRM context to surface the right materials at the right time. Visibility into usage and engagement reveals what drives revenue.\n\nAllego Digital Rooms streamline buyer engagement across the selling process. Secure, personalized spaces bring together content, communication, and next steps in one place, keeping teams aligned and buyers moving forward with confidence. AI highlights engagement signals so teams can take the next best action and maintain momentum.\n\nRecognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked number one on G2 for Ease of Use and Customer Satisfaction, Allego delivers measurable impact, including shorter sales cycles, higher win rates, and lasting customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95410794-7e56-43ce-bb74-6e611501dcdd.png","url":"https://www.softwareadvice.co.nz/software/241761/allego","@type":"ListItem"},{"name":"Outfindo","position":19,"description":"Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are driven by profound insights into how customers discover and choose products that meet their needs and expectations\nOutfindo leverages advanced research and data-processing AI models to assist customers in selecting products through a series of questions, aiming to convert potential buyers into actual customers. The platform streamlines the customer journey and aims to outperform traditional filtering systems by providing personalized recommendations based on understandable questions. This process is designed to help customers find the exact product they are looking for. By bridging the gap between merchandise and customer satisfaction, the platform aims to drive sales and enhance the overall shopping experience. \nOutfindo also allows businesses to integrate the platform with various third-party systems such as Altru, Raiser's Edge NXT, RE7, Versai, ACME, Siriusware, Gateway Ticketing System, DonorPerfect, PatronManager, Tessitura, Salesforce, Fundly CRM/Non-Profit Easy, Neon, Salesforce NPSP, Secutix, Bloomerang, Spektrix, eTix, eTapestry, Little Green Light, DonorDock, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60c14241-1b0f-4f0b-83db-b76dc315f926.jpeg","url":"https://www.softwareadvice.co.nz/software/430070/outfindo","@type":"ListItem"},{"name":"Gryphon ONE","position":20,"description":"Revolutionizing Enterprise Engagement: Fueling Growth, Enhancing Experience, and Fortifying Compliance\n\nToday's enterprises face a dynamic landscape, balancing bold growth targets with stringent compliance regulations and exceptional customer experiences. Gryphon ONE equips marketing, customer service, and sales teams with the tools to achieve significant revenue growth, improve customer experiences, and address compliance risks. This is accomplished by seamlessly aligning regulatory requirements with unique business objectives in every interaction.\n\nUnlock Revenue Potential: Many organizations struggle with compliant outreach, inadvertently shrinking their pool of reachable contacts due to excessive suppression. With 25+ years of specialized expertise, Gryphon AI understands the complexities of compliance requirements. We've partnered with 200+ enterprise organizations, helping them navigate regulatory and company-specific risks while significantly expanding their marketable audience. Gryphon ONE ensures your outreach efforts are both compliant and effective, transforming previously untapped segments into valuable leads that drive increased revenue.\n\nElevate the Customer Journey: Modern customers demand personalized and seamless interactions. Gryphon ONE's proprietary AI provides real-time insights that drive unique business objectives at every stage of the customer journey. By intelligently engaging with customers before, during, and after every interaction, Gryphon ONE: guides your team toward optimal engagement strategies, proactively addresses potential issues as they arise, and delivers key performance insights such as call success and customer sentiment. This data-driven approach enhances personalization, improves agent effectiveness, and cultivates greater customer loyalty.\n\nFortify Against Risk: For more than a quarter-century, Gryphon AI has been a trusted ally in helping enterprises avoid critical violations such as TCPA, Do Not Contact, and collections infractions across all communication channels. Our automated Gryphon ONE platform ensures comprehensive compliance by diligently adhering to Federal, state, and provincial regulations, dynamic contact data updates, call curfew and frequency restrictions, opt-out requests, and proprietary data on existing business relationships and consent. Crucially, the platform maintains a comprehensive audit trail of all these processes, providing irrefutable proof of compliance and safeguarding your organization from potential penalties. \n\nGryphon ONE provides comprehensive contact compliance protection, empowering industry-leading, risk-free growth across even the most regulated industries.\n\nFinancial Services:  In a highly regulated and evolving environment, modern FinServ companies need a proactive approach to compliance. Gryphon ONE enables financial institutions to mitigate risk while simultaneously enhancing the customer experience, ensuring they remain competitive and compliant.\n\nInsurance:  Insurance carriers face a myriad of compliance challenges, from accurate claims handling to safeguarding sensitive customer data. Gryphon ONE delivers a holistic solution, effectively bundling robust risk management with intelligent customer engagement, empowering carriers to thrive in a dynamic landscape.\n\nHealthcare:  Regulatory compliance is paramount in healthcare, impacting member safety, data security, and operational efficiency. Gryphon ONE delivers intelligent contact compliance that arms organizations with the tools for regulatory adherence while maintaining a patient-centric approach, fostering healthy and compliant growth.\n\nTelecommunications:  Telecom enterprises navigate a hyper-dynamic landscape of intense competition and regulatory pressures. Gryphon ONE offers an innovative compliance solution that minimizes regulatory risk while maximizing marketing reach, proactively addressing these challenges and ensuring long-term success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/caba4e72-a817-4dbb-92ff-11c507da0268.png","url":"https://www.softwareadvice.co.nz/software/154276/gryphon-sales-intelligence","@type":"ListItem"},{"name":"Diabolocom","position":21,"description":"Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.\n\nThe software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.softwareadvice.co.nz/software/434339/diabolocom","@type":"ListItem"},{"name":"Sales Ask","position":22,"description":"Sales Ask is an AI-powered sales coaching platform designed for home service, home building, and home remodeling companies. It enhances sales performance through automated conversation analysis and personalized feedback. The platform is suitable for industries such as HVAC, roofing, plumbing, home building, home remodeling, windows and doors, painting, and chimney services. Sales Ask provides tools for sales managers and teams to analyze meetings, scale coaching efforts, and ensure consistent execution of sales methodologies.\n\nThe platform includes the Coach Dean AI Agent, which reviews sales meetings and provides immediate feedback. Virtual ridealongs offer managers remote visibility into field and showroom interactions. The AI Process Scorer evaluates adherence to sales methodologies and flags missed steps in real-time. Additional features include AI Roleplays for practice sessions, AI Conversation Capture for recording and transcribing meetings, and AI Follow-Up Composer for drafting personalized communications. AI Pipeline Analytics identifies successful patterns, and AI CRM Automator integrates with various systems.\n\nSales Ask converts sales conversations into searchable text records and generates summaries highlighting scope, timeline, budget, and competitor information. It learns from successful calls to identify winning patterns and provides targeted coaching. The system supports faster team ramp-up by offering consistent feedback and enables managers to coach more representatives efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba77878-2064-4656-998b-b80140689efc.png","url":"https://www.softwareadvice.co.nz/software/520940/Sales-Ask","@type":"ListItem"},{"name":"CallMiner Eureka","position":23,"description":"As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning,   CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization.\n\nThe CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction.\n\nCallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions.\n\nAdditionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth.\n\nCallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership.\n\nCallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f05cedd9-b417-4219-b223-afb9afa05b4e.png","url":"https://www.softwareadvice.co.nz/software/343881/callminer-eureka","@type":"ListItem"},{"name":"ViaDialog","position":24,"description":"Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.\n\nWith Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.\n\nThe platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a710392-da47-420c-bcef-991ae9b3c0e1.png","url":"https://www.softwareadvice.co.nz/software/509293/ViaFlow","@type":"ListItem"},{"name":"Cresta","position":25,"description":"Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines artificial intelligence-enabled tools and natural language processing with advanced human coaching to achieve real-time matching of agents’ performance with the specific needs of each customer or opportunity. With features, such as visualizations, scoring, and coaching, Cresta enables users to gain valuable insights across businesses and implement smarter decisions based on current, historical, or predicted data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ebe1464-69f3-4b5b-83dc-3b0e2405cda2.png","url":"https://www.softwareadvice.co.nz/software/362595/cresta","@type":"ListItem"}],"numberOfItems":25}
</script>