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description: Discover the best Conversation Intelligence in New Zealand. Compare top Conversation Intelligence tools with customer reviews, pricing and free demos.
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title: Best Conversation Intelligence in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Conversation Intelligence

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## Products

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
2. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1206 reviews) — RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core featu...
3. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (890 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
4. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (809 reviews) — Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, pro...
5. [Fireflies](https://www.softwareadvice.co.nz/software/481852/Fireflies) — 4.9/5 (735 reviews) — Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meet...
6. [Talkdesk](https://www.softwareadvice.co.nz/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
7. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
8. [Gong](https://www.softwareadvice.co.nz/software/75783/gong) — 4.8/5 (561 reviews) — Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, teleco...
9. [HubSpot Sales Hub](https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) — HubSpot Sales Hub is a cloud-based sales platform that supports businesses of all sizes — from solo founders and star...
10. [Aircall](https://www.softwareadvice.co.nz/software/77031/aircall) — 4.2/5 (466 reviews) — Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps a...
11. [Apollo.io](https://www.softwareadvice.co.nz/software/428803/apollo-io) — 4.5/5 (398 reviews) — Apollo.io is a cloud-based B2B sales intelligence and engagement platform serving startups, small businesses, and ent...
12. [Clari](https://www.softwareadvice.co.nz/software/88654/wingman) — 4.7/5 (314 reviews) — Clari is a revenue orchestration platform that helps enterprise B2B organizations in technology, manufacturing, profe...
13. [Outreach](https://www.softwareadvice.co.nz/software/352419/outreach) — 4.4/5 (311 reviews) — Outreach is an AI-powered revenue workflow platform that helps go-to-market teams in software, manufacturing, telecom...
14. [Kixie PowerCall & SMS](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (295 reviews) — Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business devel...
15. [Salesloft](https://www.softwareadvice.co.nz/software/169741/Salesloft) — 4.3/5 (232 reviews) — Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and...
16. [Convin](https://www.softwareadvice.co.nz/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
17. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (225 reviews) — JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging...
18. [CallSource](https://www.softwareadvice.co.nz/software/423763/calltrack) — 4.4/5 (195 reviews) — CallSource is a performance management solution that helps automate the collection of customer information and lead g...
19. [CallRail](https://www.softwareadvice.co.nz/software/34474/callrail) — 4.5/5 (173 reviews) — CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,00...
20. [Substrata](https://www.softwareadvice.co.nz/software/245729/substrata-scip) — 4.9/5 (166 reviews) — Substrata is a cloud-based sales communication platform built for B2B sales professionals, account executives, and re...
21. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.7/5 (159 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
22. [Emitrr](https://www.softwareadvice.co.nz/software/328657/emitrr) — 4.8/5 (150 reviews) — Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedul...
23. [Mindtickle](https://www.softwareadvice.co.nz/software/354015/mindtickle) — 4.8/5 (125 reviews) — Mindtickle is a cloud-based revenue enablement platform serving businesses of all sizes across technology, healthcare...
24. [Ebsta](https://www.softwareadvice.co.nz/software/166579/ebsta) — 4.8/5 (104 reviews) — 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed ...
25. [Otter.ai](https://www.softwareadvice.co.nz/software/447335/otter) — 4.4/5 (103 reviews) — Otter.ai is an AI meeting assistant that helps sales teams, educators, healthcare organizations, recruiters, and othe...

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## Related Categories

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Links

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| en | <https://www.softwareadvice.com/category/4847-conversation-intelligence/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4847/conversation-intelligence/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software> |
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The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports.\n\nIntegration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. 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Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization. \n\nSalesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance. \n\nSalesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels.\n\nSalesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud","@type":"ListItem"},{"name":"RingEX","position":2,"description":"RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.\n\n\nRingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.\n\n\nThe RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.\n\n\nRingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.softwareadvice.co.nz/software/173497/officeuk","@type":"ListItem"},{"name":"Ringover","position":3,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.co.nz/software/120988/ringover","@type":"ListItem"},{"name":"Fathom","position":4,"description":"Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, product, and operations teams. The software is cloud-based, so no installation is required. Fathom automatically records, transcribes, and summarizes video meetings, letting teams focus on conversations rather than note-taking. Key features include automatic meeting summaries, action item detection, and searchable transcripts, which help teams stay aligned and reduce time spent on follow-ups. Fathom also integrates with popular CRM and productivity tools, making it straightforward to sync meeting notes directly into existing workflows. Support is available via email and a self-serve knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png","url":"https://www.softwareadvice.co.nz/software/423207/fathom","@type":"ListItem"},{"name":"Fireflies","position":5,"description":"Fireflies is an AI-powered meeting assistant designed to transcribe, summarize, and analyze conversations across meetings, email, chat, and CRM systems. It serves teams in various industries such as sales, recruiting, marketing, engineering, healthcare, venture capital, and media production. Organizations from startups to large corporations use the software to create searchable knowledge bases of team communications and streamline workflow automation.\n\nThe platform provides meeting transcription with speaker recognition in over 100 languages and features automatic language detection. Fireflies generates AI summaries that include overviews, bullet points, action items, and custom notes immediately after each meeting. It captures conversations through various methods, including an AI note taker bot for calendar meetings, a Chrome extension for Google Meet, mobile and desktop applications for in-person discussions, and support for audio and video file uploads. The Live Assist feature offers real-time suggestions and coaching during meetings. Conversation intelligence tools track speaker talk time, perform sentiment analysis, and allow users to search meeting history down to specific sentences and timestamps.\n\nThe software includes AI Skills that automatically extract key details, generate follow-up emails, and produce insights tailored to specific business functions. Fireflies maintains enterprise-grade security standards with SOC 2 Type II, GDPR, and HIPAA compliance, along with zero data retention policies and private storage options to ensure customers retain full ownership of their data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c7672c-b010-455a-a238-739bdda1d569.png","url":"https://www.softwareadvice.co.nz/software/481852/Fireflies","@type":"ListItem"},{"name":"Talkdesk","position":6,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.co.nz/software/20039/talkdesk","@type":"ListItem"},{"name":"Dialpad","position":7,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.co.nz/software/74028/dialpad","@type":"ListItem"},{"name":"Gong","position":8,"description":"Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing. It serves businesses of all sizes, with strong adoption among mid-market and enterprise organizations, and is used by more than 5,000 companies globally.\n\nThe platform automatically records and transcribes calls, emails, and meetings, then logs activity directly into connected CRM systems to reduce manual data entry. Core features include AI-powered forecasting using 300-plus signals from real customer conversations, pipeline and deal tracking with full customer context, and sales engagement tools for account-based outreach. Gong also provides coaching tools such as call review, scorecards, and AI-generated highlights to help managers develop reps without added overhead.\n\nSales enablement, pipeline management, forecasting, and engagement are consolidated into one platform, giving revenue teams a unified view of deals and accounts. AI agents automate tasks including follow-ups, pipeline updates, and forecast corrections.\n\nSupport is available via a knowledge base and customer support channels. Gong complies with SOC 2 Type II, GDPR, and CCPA standards.","image":"https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png","url":"https://www.softwareadvice.co.nz/software/75783/gong","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":9,"description":"HubSpot Sales Hub is a cloud-based sales platform that supports businesses of all sizes — from solo founders and startups to large enterprise sales teams — across industries including retail, technology, and B2B services. It consolidates the full sales cycle into one platform built on a native CRM, covering contact and lead management, deal and pipeline tracking, email automation, quoting, and sales analytics. Teams can automate lead segmentation, email sequences, and task assignments to reduce manual admin work. The meeting scheduler lets prospects book appointments directly from a website or email. AI-powered features include lead scoring, conversation intelligence with automatic call recording and transcription, predictive forecasting, and a prospecting agent that monitors target accounts and drafts personalized outreach. The configure, price, quote tool generates quotes from within the same platform. Managers get dashboards, revenue tracking, and coaching insights drawn from call data. HubSpot Sales Hub is deployed via web browser with mobile access supported and integrates with over 2,000 third-party apps. Plans range from a free tier to Enterprise. Support is available through a knowledge base, email, phone, and live chat.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.softwareadvice.co.nz/software/21946/hubspot-sales-hub","@type":"ListItem"},{"name":"Aircall","position":10,"description":"Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps across businesses of all sizes. The software integrates with popular CRM and helpdesk tools, keeping call data and customer records in sync without manual entry. Core features include call routing, interactive voice response (IVR), call recording, live call monitoring, analytics dashboards, and shared call inboxes. These features help teams manage high call volumes, track performance, and collaborate on customer interactions. Aircall also offers power dialing for outbound sales teams, reducing time spent between calls. The platform is cloud-based, so no hardware installation is required. Support is available via email, live chat, and a self-service knowledge base, with additional support tiers for larger teams.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.softwareadvice.co.nz/software/77031/aircall","@type":"ListItem"},{"name":"Apollo.io","position":11,"description":"Apollo.io is a cloud-based B2B sales intelligence and engagement platform serving startups, small businesses, and enterprise teams across industries such as technology, marketing, and professional services. The platform provides access to a large database of business contacts and companies, helping sales and marketing teams find, reach, and convert prospects.\n\nCore features include contact and account search with detailed filters, email sequencing, call dialing, and CRM integrations. Apollo.io also offers engagement tracking, pipeline management, and data enrichment tools that help teams keep contact records accurate and up to date. Built-in analytics give managers visibility into outreach performance across their teams.\n\nThe software connects with popular CRM platforms and productivity tools, reducing the need to switch between applications. Small and mid-sized businesses benefit from the prospecting and outreach tools, while larger organizations can use advanced workflow automation to manage high-volume sales activity. Support is available via live chat, email, and a knowledge base with guides and documentation.","image":"https://images.g2crowd.com/uploads/product/image/99c4bd25dc044ae603ad32e419e76983/apollo-io.png","url":"https://www.softwareadvice.co.nz/software/428803/apollo-io","@type":"ListItem"},{"name":"Clari","position":12,"description":"Clari is a revenue orchestration platform that helps enterprise B2B organizations in technology, manufacturing, professional services, and related industries manage their sales pipeline, forecast revenue, and track deal activity. Clari is deployed as a cloud-based solution, making it accessible from any browser without on-premises installation. Core features include pipeline inspection, revenue forecasting, conversation intelligence, and deal tracking. Sales teams can use these tools to spot at-risk deals, align on targets, and keep forecast data accurate. Revenue operations and sales leadership can monitor team activity and identify gaps before they affect results. Support is available via email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/639496e43ff3c84b8ca5dfb97a425de2/clari.png","url":"https://www.softwareadvice.co.nz/software/88654/wingman","@type":"ListItem"},{"name":"Outreach","position":13,"description":"Outreach is an AI-powered revenue workflow platform that helps go-to-market teams in software, manufacturing, telecom, and financial services manage sales pipelines, automate outreach sequences, and forecast revenue. The platform is cloud-based, making it accessible from any browser without local installation. Core features include sales engagement tools, deal management, conversation intelligence, and pipeline forecasting. Sales teams can use Outreach to track buyer engagement across email, phone, and social channels, while managers gain visibility into deal health and rep performance through built-in dashboards. Revenue forecasting tools help teams predict outcomes and adjust strategies based on real-time data. Outreach serves small, mid-size, and enterprise businesses looking to standardize and scale their sales processes. Support is available via email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/53e7c66e55b3e527e6d79f9fb234c7c6/outreach.png","url":"https://www.softwareadvice.co.nz/software/352419/outreach","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":14,"description":"Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business development teams at small and mid-sized businesses manage calls, texts, and outreach workflows. The software is cloud-based, so teams can use it from any location without installing hardware. Kixie PowerCall and SMS includes features such as auto-dialing, local presence dialing, call recording, voicemail drop, SMS messaging, and CRM integrations with tools like HubSpot and Salesforce. These features help sales teams reach more contacts in less time and keep customer data organized in one place. Call recording allows managers to review conversations for coaching and quality purposes. The local presence feature displays a local area code when dialing, which can increase the likelihood of a contact answering. Support is available via live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.softwareadvice.co.nz/software/28441/kixie-powercall","@type":"ListItem"},{"name":"Salesloft","position":15,"description":"Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and enterprise sales teams across industries such as technology, financial services, and professional services. The software is deployed cloud-based, so no installation is required. Salesloft core features include sales cadence automation, pipeline management, conversation intelligence, forecasting, and buyer engagement tracking. Sales teams can use cadence automation to run consistent outreach across email, phone, and social channels, while conversation intelligence helps managers review calls and coach representatives. Forecasting tools give revenue leaders visibility into pipeline health and deal progress. Support is available via email, phone, live chat, and an online knowledge base, giving Salesloft users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/e23b68d4b4537c74be947bb2f8ad5803/salesloft.png","url":"https://www.softwareadvice.co.nz/software/169741/Salesloft","@type":"ListItem"},{"name":"Convin","position":16,"description":"Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.\n\nAI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.\n\n\nReal-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.\n\n\nSupervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.\n\n\nAutomated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.\n\n\nAutomated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents.\n\n\nAI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base.\n\n\nConvin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends.\n\n\nConversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes.\n\n\nCustomer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.softwareadvice.co.nz/software/404632/convin","@type":"ListItem"},{"name":"JustCall","position":17,"description":"JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging from small businesses to large enterprises. It serves industries including insurance, real estate, healthcare, financial services, education, and home services.\n\nCore features include voice calling with IVR, call routing, and queues; power, predictive, and parallel dialers; SMS, MMS, and WhatsApp messaging; and local or toll-free numbers across 70+ countries. AI tools handle inbound and outbound calls around the clock, qualify leads, book meetings, and route inquiries without human involvement. Every call is automatically scored and transcribed, giving managers sentiment data and coaching notes without manual review. A visual workflow builder connects voice, SMS, email, and WhatsApp into automated sequences. Over 70 native integrations sync calls, texts, and notes directly into CRMs and helpdesks including Salesforce, HubSpot, and Zendesk, with no manual logging required.\n\nJustCall is accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. No on-premises deployment is available. The platform meets SOC 2 Type II, HIPAA, ISO 27001, GDPR, and PCI DSS compliance standards. Support is available through a knowledge base, live chat, and email.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.softwareadvice.co.nz/software/75453/justcall","@type":"ListItem"},{"name":"CallSource","position":18,"description":"CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.\n\n\nDesigned for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.\n\n\nAdditionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18082347-1e0f-40b1-9293-580420ccb28b.png","url":"https://www.softwareadvice.co.nz/software/423763/calltrack","@type":"ListItem"},{"name":"CallRail","position":19,"description":"CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. \n\n CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.\n Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. \n\nCallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.softwareadvice.co.nz/software/34474/callrail","@type":"ListItem"},{"name":"Substrata","position":20,"description":"Substrata is a cloud-based sales communication platform built for B2B sales professionals, account executives, and revenue teams across industries. Substrata analyzes conversations, emails, and meetings to surface insights about buyer intent, engagement levels, and deal momentum, helping sales teams prioritize their efforts and respond more effectively. Core features include deal intelligence, email tracking, meeting analysis, and real-time alerts that flag changes in buyer behavior. Sales managers can use these insights to coach their teams and identify at-risk opportunities before they stall. The platform is deployed via the cloud and integrates with common email and calendar tools, making it straightforward to add to existing workflows. Small and mid-sized sales teams as well as enterprise organizations can use the platform to get a clearer picture of where deals stand. Support is available through email, a knowledge base, and live chat.","image":"https://images.g2crowd.com/uploads/product/image/05835b4c6cee5bb018dbb7581ffaecc9/substrata-substrata.png","url":"https://www.softwareadvice.co.nz/software/245729/substrata-scip","@type":"ListItem"},{"name":"CTM","position":21,"description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"Emitrr","position":22,"description":"Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims to provide a seamless process of customer engagement and interaction. Businesses can acquire new customers by using the software to send text messages, convert missed calls and webchat to text, engage in text message marketing, collect reviews, and manage and monitor reputations. \n\nWith customer recall and reactivation features, Emitrr helps retain customers. It is designed to keep schedules full by sending reminders and following up with text messages. Businesses may experience an average 90% reduction in no-shows. Emitrr eliminates the need for multiple platforms to manage a business or engage with customers as it integrates with 1000+ local business CRM, EHR, scheduling software, etc. \n\nThere are no setup fees for Emitrr and businesses can access round-the-clock support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d7cab41-bf45-4fce-a9a7-a3cfa59b8097.jpeg","url":"https://www.softwareadvice.co.nz/software/328657/emitrr","@type":"ListItem"},{"name":"Mindtickle","position":23,"description":"Mindtickle is a cloud-based revenue enablement platform serving businesses of all sizes across technology, healthcare, financial services, and other industries. The platform helps sales teams improve performance through onboarding, training, coaching, and content management tools. Mindtickle can be deployed via the cloud and is accessible through a web browser. Core features include sales readiness assessments, call recording and coaching, content libraries, and analytics dashboards that track team performance and skill gaps. Sales managers can use built-in coaching tools to review recorded calls and provide structured feedback, helping representatives improve over time. Content management features allow teams to organize and share sales materials in one central location. Analytics give managers visibility into training completion, knowledge retention, and overall team readiness. Support is available through email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3c0062dfa2e08b16c50977ec204467db/mindtickle.png","url":"https://www.softwareadvice.co.nz/software/354015/mindtickle","@type":"ListItem"},{"name":"Ebsta","position":24,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.softwareadvice.co.nz/software/166579/ebsta","@type":"ListItem"},{"name":"Otter.ai","position":25,"description":"Otter.ai is an AI meeting assistant that helps sales teams, educators, healthcare organizations, recruiters, and other professionals record, transcribe, and summarize meetings in real time. It serves individual users, small teams, and large enterprises, including Fortune 500 companies. The software is cloud-based, with iOS and Android mobile apps, Mac and Windows desktop apps, and a Chrome extension.\n\nCore features include real-time transcription for Zoom, Google Meet, and Microsoft Teams; AI-generated summaries with decisions and action items; automatic action item extraction and assignment; and AI Chat for querying meeting history. Speaker identification, custom vocabulary, and slide capture are also included. Team workspaces organize meetings by team, project, or topic, while integrations with Salesforce, HubSpot, Slack, Jira, Asana, and others push meeting output directly into existing workflows.\n\nEnterprise plans include SSO, SCIM directory sync, data retention controls, SOC 2 Type II certification, and HIPAA compliance, making Otter.ai suitable for regulated industries. A free Basic plan provides 300 transcription minutes per month. Support is available via a knowledge base, with additional support options for paid and enterprise plans.","image":"https://images.g2crowd.com/uploads/product/image/3b3cfbb190f3a7dba5553b67fc3f3ed7/otter-ai.png","url":"https://www.softwareadvice.co.nz/software/447335/otter","@type":"ListItem"}],"numberOfItems":25}
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