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description: Page 2 - Discover the best Customer Communications Management Software in New Zealand. Compare top Customer Communications Management Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Customer Communications Management Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Customer Communications Management Software

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## Products

1. [Front](https://www.softwareadvice.co.nz/software/44733/front) — 4.5/5 (286 reviews) — Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptio...
2. [Superchat](https://www.softwareadvice.co.nz/software/252687/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
3. [Adit](https://www.softwareadvice.co.nz/software/214384/adit) — 4.7/5 (264 reviews) — Adit is a practice management software designed for healthcare practices such as dental, optometry, chiropractic, and...
4. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
5. [Help Scout](https://www.softwareadvice.co.nz/software/2280/help-scout) — 4.6/5 (225 reviews) — Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial servic...
6. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
7. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (202 reviews) — Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing...
8. [Kommo](https://www.softwareadvice.co.nz/software/3142/amocrm) — 4.3/5 (195 reviews) — Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With mes...
9. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
10. [Jobin.cloud](https://www.softwareadvice.co.nz/software/334117/jobin-cloud) — 4.7/5 (172 reviews) — Easily finding and contacting the people you're looking for is the cornerstone of every business, be it customers, ca...
11. [ReminderCall.com](https://www.softwareadvice.co.nz/software/167644/remindercall) — 4.7/5 (168 reviews) — ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminder...
12. [Textline](https://www.softwareadvice.co.nz/software/175138/textline) — 4.9/5 (168 reviews) — Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbe...
13. [ClientPoint](https://www.softwareadvice.co.nz/software/39167/paperless-proposal) — 4.6/5 (166 reviews) — ClientPoint is a cloud-based document and proposal generation solution that allows users to create, send, manage and ...
14. [ServiceNow Customer Service Management](https://www.softwareadvice.co.nz/software/356274/servicenow) — 4.4/5 (151 reviews) — ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless cust...
15. [Missive](https://www.softwareadvice.co.nz/software/299830/missive) — 4.9/5 (147 reviews) — Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their exist...
16. [Crisp](https://www.softwareadvice.co.nz/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
17. [Hiver](https://www.softwareadvice.co.nz/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
18. [Adobe Experience Manager](https://www.softwareadvice.co.nz/software/6734/adobe-experience-manager) — 4.3/5 (142 reviews) — Adobe Experience Manager is a content management platform that combines digital asset management, a content managemen...
19. [UJET](https://www.softwareadvice.co.nz/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
20. [Gladly](https://www.softwareadvice.co.nz/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
21. [17hats](https://www.softwareadvice.co.nz/software/403005/17hats) — 4.4/5 (136 reviews) — 17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a ...
22. [Gorgias](https://www.softwareadvice.co.nz/software/162532/gorgias) — 4.6/5 (133 reviews) — Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout t...
23. [Whistle Messaging](https://www.softwareadvice.co.nz/software/147085/whistle) — 4.7/5 (131 reviews) — Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate wit...
24. [ClientCircle](https://www.softwareadvice.co.nz/software/292699/rocket-referrals) — 4.9/5 (121 reviews) — ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencie...
25. [Sociocs](https://www.softwareadvice.co.nz/software/377457/sociocs) — 4.6/5 (118 reviews) — Sociocs is a cloud-based customer communications management platform designed for small to mid-size businesses across...

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## Related Categories

- [Mobile Marketing Software](https://www.softwareadvice.co.nz/directory/4398/mobile-marketing/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Links

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AI Call Intelligence monitors conversations to recover missed bookings, automate follow-ups, identify patient concerns, and assess staff performance. The communication system combines VoIP phone service, patient texting, email campaigns, internal chat, eFax, and mobile app access. Operational tools include digital forms, online scheduling, automated appointment reminders, insurance verification automation, and task management. Additional features include practice analytics dashboards, treatment plan management, payment processing, patient recall systems, and review management.\n\nThe platform consolidates functions such as phones, texting, reminders, forms, scheduling, payments, reviews, analytics, and insurance verifications into one system. The mobile app allows staff to manage communications and tasks remotely.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f284c3a-996c-46d4-81de-654ce2799eb1.png","url":"https://www.softwareadvice.co.nz/software/214384/adit","@type":"ListItem"},{"name":"Genesys Cloud CX","position":4,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"ListItem"},{"name":"Help Scout","position":5,"description":"Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate.\n\nThe platform includes a shared inbox that allows teams to collaborate and manage customer communications in one place. It offers a help center that enables customers to find self-service support and answers to common questions. The live chat functionality allows for real-time conversations with customers to provide instant support. The platform also includes proactive messaging capabilities to help engage customers with targeted messages. Additionally, Help Scout provides an omnichannel support solution, giving teams a unified platform to manage customer interactions across various channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.softwareadvice.co.nz/software/2280/help-scout","@type":"ListItem"},{"name":"JustCall","position":6,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.co.nz/software/75453/justcall","@type":"ListItem"},{"name":"Wati","position":7,"description":"Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.softwareadvice.co.nz/software/430256/wati","@type":"ListItem"},{"name":"Kommo","position":8,"description":"Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities\n\n\nLead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses.\n\n\nWith workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android.\n\n\nThe setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c5c666c-8d48-4e9d-ac31-e43229769881.png","url":"https://www.softwareadvice.co.nz/software/3142/amocrm","@type":"ListItem"},{"name":"HelpDesk","position":9,"description":"HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys.\n\n\nHelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more.\n\n\nHelpDesk enables users to automate customer communication with statuses and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.softwareadvice.co.nz/software/150799/helpdesk","@type":"ListItem"},{"name":"Jobin.cloud","position":10,"description":"Easily finding and contacting the people you're looking for is the cornerstone of every business, be it customers, candidates, clients, you name it.\n\nJobin.cloud specializes in conglomerating this huge aspect of every business's workflow all in one easy-to-use platform, while also providing a repository to store, filter, and track each contact's progress in custom buildable workflow Pipelines.\n\nYou can even fully customize which aspects of this all-in-one system interest you the most, and pick the subscription that suits you best.\n\n👉 What does Jobin.cloud do?\nJobin allows you to extract full LinkedIn profiles, in bulk, from any LinkedIn list or search (even from posts!) and automatically adds them to your Contacts or Accounts list (yes, you can even import companies) -- there's also an integrated X-ray search.\n\nSince each profile is fully downloaded, they can properly be filtered for, meaning you can quickly create a very easy to use and maintain list of valuable Profiles for your business.\n\nAll Profiles within your lists can be reached out to in bulk, either by email, LinkedIn message, inMail or connection request campaigns, and you can set them all up in a multi-channel messaging campaign to automatically send them out in a flexible sequence.\n\nEmail campaigns have an integrated enrichment feature that automatically finds emails (+ phone numbers, other social media profiles, and more) for anyone who doesn't have an email, so together with automatically extracted LinkedIn emails you can also have your contacts automatically enriched from other Social Media platforms, automatically broadening your email campaign's outreach while also saving the enriched data into your Contact lists.\n\nLinkedIn campaigns are even better! Rather than having to rely on email addresses, with Jobin.cloud you can reach out to ANYONE as long as you have their LinkedIn URL (automatically added on import)\nThis is because Jobin doesn't just automate your LinkedIn messaging, but it can also bypass LinkedIn's connection request limit, so not only can you connect with an unlimited amount of people, but each invitation can also be given an attached note to directly have a message to reach out with, and you can even add automated follow-ups! Resulting in a complete and bulk alternative to LinkedIn's expensive inMails.\n\nLastly, all contact interactions get automatically logged in event timelines to easily help you and your team know who's been messaged and what's going on with every contact, furthermore you have entire Project pipelines with custom buildable pipeline stages and a visual graph interface to easily keep track of every step in each of your workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c28b02c-6106-461c-b2f1-cd9005ecee6a.png","url":"https://www.softwareadvice.co.nz/software/334117/jobin-cloud","@type":"ListItem"},{"name":"ReminderCall.com","position":11,"description":"ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard.\n\n\nStakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations.\n\n\nReminderCall.com facilitates integration with several third-party applications such as iClinic, 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Microsoft Outlook, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5e7b4c2-5f8b-4667-a7f4-74ca2e3b2c30.png","url":"https://www.softwareadvice.co.nz/software/167644/remindercall","@type":"ListItem"},{"name":"Textline","position":12,"description":"Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages.\n\nKey features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations.\n\nTextline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/758e7f29-4f46-4631-b5b8-f5cf5fabf3aa.png","url":"https://www.softwareadvice.co.nz/software/175138/textline","@type":"ListItem"},{"name":"ClientPoint","position":13,"description":"ClientPoint  is a cloud-based document and proposal generation solution that allows users to create, send, manage and track documents, proposals, contracts, brochures and more. It’s suitable for sales, business, marketing and client success teams in almost all industries. Key features include document and proposal creation, tracking and analytics tools, CRM, ERP, BI integration, emailing, secure business relationship workspaces (including messaging, video chat, scheduling appointments, sharing content, e-signature service), payment integration and customized branding.\n\nClientPoint enables users to create custom documents and proposals with the help of proposal templates, brochures and price quotes from a centralized library. Users can attach various content types including text files, videos, brochures and pricing quotes and share them with clients. Users can check the status of all proposals, including sent, unsent, viewed and downloaded, from the dashboard. Real-time analytics provide information on total engagement status, activity logs and viewed and shared items. The e-signature feature allows proposals to be completely processed online from start to close.\n\nClientPoint offers integration with Salesforce, Hubspot, Microsoft Dynamics, NetSuite, Sertify, RightSignature, DocuSign and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5cee1af-6506-4bb3-ae4a-eb6a66d4fd0f.png","url":"https://www.softwareadvice.co.nz/software/39167/paperless-proposal","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":14,"description":"ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.\n\nCSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.\n\nWith CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.\n\nThe platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. \n\nThe ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.\n\nIn summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.softwareadvice.co.nz/software/356274/servicenow","@type":"ListItem"},{"name":"Missive","position":15,"description":"Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management.\n\nThe platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.softwareadvice.co.nz/software/299830/missive","@type":"ListItem"},{"name":"Crisp","position":16,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.co.nz/software/162277/crisp","@type":"ListItem"},{"name":"Hiver","position":17,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.nz/software/60479/hiver","@type":"ListItem"},{"name":"Adobe Experience Manager","position":18,"description":"Adobe Experience Manager is a content management platform that combines digital asset management, a content management system, and digital enrollment tools. It is designed to help businesses manage and optimize digital content across channels such as web, mobile, and applications. Organizations use this platform to streamline content workflows and maintain consistent brand experiences.\n\nThe platform includes integrated components that work together. Experience Manager Sites is a content management system for creating, managing, and optimizing digital experiences across multiple channels. Experience Manager Assets is a digital asset management tool that automates tasks such as sourcing, adapting, and delivering assets to different audiences and channels. Features include AI-based tools that assist with web development, automate governance, and optimize content.\n\nExperience Manager also provides specialized tools for specific needs. Experience Manager Forms supports the creation of responsive forms and includes secure e-signature functionality. Adobe Learning Manager is a learning management system for customer engagement, partner training, and employee development. Experience Manager Guides is a cloud-native content management system for managing documentation and support content. The platform operates in a cloud-native environment designed for scalability and performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81ab4819-e5d1-42eb-9fa2-7cba3ff20463.png","url":"https://www.softwareadvice.co.nz/software/6734/adobe-experience-manager","@type":"ListItem"},{"name":"UJET","position":19,"description":"UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).\n\n\nIn-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.\n\n\nUJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.softwareadvice.co.nz/software/344338/ujet","@type":"ListItem"},{"name":"Gladly","position":20,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.co.nz/software/168565/gladly","@type":"ListItem"},{"name":"17hats","position":21,"description":"17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a wide spectrum of small-scale businesses by providing them with tools that allow them to manage operations such as scheduling, billing, and meetings. It eliminates the need for any kind of paperwork.\n\n\n17hats ensures that businesses primarily focus on work by automating crucial business tasks. Those who benefit the most from the platform are photographers, who have no problem handling multiple clients on a regular basis. It lets users create new leads in seconds, making it a feasible solution for turning potential customers into regular ones.\n\n\nThe intuitive UI helps users to instantly respond to customer queries in order to improve customer relations. It helps to remind customers about due payments, builds attractive and professional invoices, creates customized contracts, signs deals online, processes payments, and manages customer profiles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aebdcf2d-6584-413f-8f24-1be9f9bec3fa.png","url":"https://www.softwareadvice.co.nz/software/403005/17hats","@type":"ListItem"},{"name":"Gorgias","position":22,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.softwareadvice.co.nz/software/162532/gorgias","@type":"ListItem"},{"name":"Whistle Messaging","position":23,"description":"Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance based on task completion rates, response times, upsells, direct bookings and guest ratings on a centralized dashboard.\n\n\nWhistle's artificial intelligence (AI)-enabled chatbot allows guests to choose booking dates on a calendar and provide details about arrival or departure. Managers can set up recurring tasks, send/receive work orders and view a history of checklists or inspections in real-time. Additionally, administrators can send eSignature requests to guests via email, SMS and other communication channels.\n\n\nWhistle integrates with various third-party systems such as Agilysys, ResortSuite, RoomKeyPMS and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b976e921-57f2-45ba-abeb-29799acec1f3.png","url":"https://www.softwareadvice.co.nz/software/147085/whistle","@type":"ListItem"},{"name":"ClientCircle","position":24,"description":"ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencies grow. We help insurance agents manage the full customer journey—from prospecting to cross sales to building long-term, meaningful relationships.\n\nWhether you’re an insurance carrier, an aggregator, a management system or another group interested in a custom tool, we have you covered. Think: your company's branding, single-sign on, custom libraries, webinars and education for your members, consolidated billing and reports, custom features and integrations, the list goes on.\n\nWith ClientCircle, you'll have happier clients and more sales. Made for insurance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d4b86bbc-b3b3-423a-993d-4ce96e03df9c.png","url":"https://www.softwareadvice.co.nz/software/292699/rocket-referrals","@type":"ListItem"},{"name":"Sociocs","position":25,"description":"Sociocs is a cloud-based customer communications management platform designed for small to mid-size businesses across several industries that want to strengthen customer engagement through messaging. It offers features for managing business messaging at scale. Businesses can send bulk SMS text messages and WhatsApp messages to reach customers on their preferred channels. \n\nSociocs lets businesses collect Google reviews and engage customers through live chat on their websites. Voicemail drops and website form responses provide additional ways for businesses to connect with customers. It provides support to help businesses create messaging campaigns.\n\nSupport is offered via email, chat, and other measures. Sociocs provides mobile applications to Android and iOS users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34a8659c-7a48-4ed2-9640-3248aa08fb16.jpeg","url":"https://www.softwareadvice.co.nz/software/377457/sociocs","@type":"ListItem"}],"numberOfItems":25}
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