---
description: Discover the best Customer Satisfaction Software in New Zealand. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
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title: Best Customer Satisfaction Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
2. [Zoho CRM Plus](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketin...
3. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10495 reviews) — SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across i...
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3470 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
5. [Pipedrive](https://www.softwareadvice.co.nz/software/321306/pipedrive) — 4.5/5 (3058 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
6. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2919 reviews) — Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer resp...
7. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1787 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
8. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1205 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
9. [Intercom](https://www.softwareadvice.co.nz/software/378292/intercom) — 4.5/5 (1135 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
10. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (974 reviews) — Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. ...
11. [SurveyLegend](https://www.softwareadvice.co.nz/software/72231/surveylegend) — 4.6/5 (966 reviews) — SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users...
12. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered ...
13. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (849 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
14. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (791 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
15. [Sogolytics](https://www.softwareadvice.co.nz/software/37487/sogosurvey) — 4.7/5 (730 reviews) — Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing custome...
16. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (705 reviews) — Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sut...
17. [Weave](https://www.softwareadvice.co.nz/software/158992/weave) — 4.3/5 (673 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
18. [Lime Connect](https://www.softwareadvice.co.nz/software/158509/userlike) — 4.6/5 (648 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
19. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
20. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
21. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (545 reviews) — Hotjar is a website behavior analytics tool designed to provide insights into how visitors interact with websites. It...
22. [Podium](https://www.softwareadvice.co.nz/software/172279/podium) — 4.3/5 (526 reviews) — Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology....
23. [monday CRM](https://www.softwareadvice.co.nz/software/348745/monday-sales-crm) — 4.7/5 (466 reviews) — monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of indust...
24. [Zoho Survey](https://www.softwareadvice.co.nz/software/434462/zoho-survey) — 4.6/5 (453 reviews) — Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as ...
25. [Alchemer](https://www.softwareadvice.co.nz/software/90244/surveygizmo) — 4.5/5 (393 reviews) — Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect...

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## Related Categories

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)
- [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software)
- [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software)
- [Customer Journey Mapping Tools](https://www.softwareadvice.co.nz/directory/4004/journey-mapping/software)

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| en | <https://www.softwareadvice.com/customer-satisfaction/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software> |
| fr | <https://www.softwareadvice.fr/directory/4627/customer-satisfaction/software> |

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It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management.\n\nThe platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data.\n\nSurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8a170d5-f00f-4bc4-bb3c-53f779e744b1.jpeg","url":"https://www.softwareadvice.co.nz/software/157864/surveymonkey","@type":"ListItem"},{"name":"Freshdesk","position":4,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Pipedrive","position":5,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.co.nz/software/321306/pipedrive","@type":"ListItem"},{"name":"Jotform","position":6,"description":"Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.\n\nJotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.\n\nJotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba1007d-abcd-4fe1-aeb3-964fd08702cb.png","url":"https://www.softwareadvice.co.nz/software/433821/jotform","@type":"ListItem"},{"name":"LiveAgent","position":7,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Trustpilot","position":8,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.co.nz/software/364802/trustpilot","@type":"ListItem"},{"name":"Intercom","position":9,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.co.nz/software/378292/intercom","@type":"ListItem"},{"name":"Typeform","position":10,"description":"Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. \n\nTypeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective.\n\nOnce your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.softwareadvice.co.nz/software/324633/typeform","@type":"ListItem"},{"name":"SurveyLegend","position":11,"description":"SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses.\n\nSurveyLegend lets users drag-and-drop field items to design surveys. The solution also offers various field options such as text-based comment boxes and choice-based rating sliders. Customizations like setting the input format, value range, and mandatory, as well as various question logic and branching questions are available.\n\nSurveyLegend lets users collect data and responses, and provide real time analysis in various charts such as bar, pie, NPS, and donut. Users can also export and share the collected data. It also supports sharing of surveys via hosted short-links and on social media platforms.\n\nSurveyLegend is available on a monthly and annual subscription basis and offers customer support via phone, email, live chat, and online tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d40466c-7e3f-42e2-8064-6d772a44c140.png","url":"https://www.softwareadvice.co.nz/software/72231/surveylegend","@type":"ListItem"},{"name":"Nextiva","position":12,"description":"Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.\n\nNextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support.  Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"TeamSupport","position":13,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Freshservice","position":14,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"ListItem"},{"name":"Sogolytics","position":15,"description":"Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.  \n\nDesign sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.  \n\nAnd while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.softwareadvice.co.nz/software/37487/sogosurvey","@type":"ListItem"},{"name":"Birdeye","position":16,"description":"Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.\n\nAI Coworkers → Do the Jobs\nJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.\n\nAgents → Do the Work\nEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.\n\nEnterprise-Ready → Built for Scale\nSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.\n\nWith teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.co.nz/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":17,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.co.nz/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":18,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.co.nz/software/158509/userlike","@type":"ListItem"},{"name":"Tidio","position":19,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.co.nz/software/157633/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":20,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Hotjar","position":21,"description":"Hotjar is a website behavior analytics tool designed to provide insights into how visitors interact with websites. It is used by teams such as marketers, product managers, designers, and researchers to better understand user behavior and support website optimization and user experience improvements.\n\nThe platform includes features such as heatmaps that visualize user attention patterns, session recordings that capture interactions, and tools for collecting user feedback. It offers customizable surveys for gathering customer satisfaction data, interview capabilities for user testing, and funnel analysis for monitoring conversion paths. Dashboards organize behavior data in accessible formats, and a highlights feature allows teams to save and categorize key insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.softwareadvice.co.nz/software/136486/hotjar","@type":"ListItem"},{"name":"Podium","position":22,"description":"Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology. It assists with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  \n\nPodium consolidates leads from multiple channels, including phone, SMS, website, and social media, into a centralized inbox. The platform's AI-powered salesperson and concierge features then utilize artificial intelligence to convert leads into sales. Additionally, the AI-powered marketing tool helps drive repeat business by personalizing customer interactions and following up at the right times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.softwareadvice.co.nz/software/172279/podium","@type":"ListItem"},{"name":"monday CRM","position":23,"description":"monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such as real estate, software and IT services, media and communications, manufacturing, financial services, consumer goods, and healthcare services.\n\nThe platform offers advanced AI capabilities to boost sales team productivity. It can automatically generate tasks, compose and rephrase emails, create content, and build complex formulas without the need for development help. The platform is also highly customizable, allowing users to tailor the sales pipeline to the unique workflow by editing deal stages, adding columns, and managing multiple pipelines simultaneously.\n\nmonday CRM provides one-click automations for repetitive sales tasks, such as lead assignment, setting reminders, and email tracking. The platform also integrates with various business tools, bringing essential data and processes into one centralized platform. Additionally, the mobile app enables users to manage the sales pipeline on-the-go, with features, including logging calls, checking reports, and adding new activities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png","url":"https://www.softwareadvice.co.nz/software/348745/monday-sales-crm","@type":"ListItem"},{"name":"Zoho Survey","position":24,"description":"Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as market research, feedback collection, and measuring customer satisfaction. It is used by businesses, educational institutions, healthcare organizations, and non-profits to gather insights through customizable questionnaires and feedback forms.\n\nThe platform includes various features, such as multiple question types, advanced survey logic, and multilingual support. Surveys can be customized with themes, logos, and white-labeling options, including custom URLs. Distribution methods include email, social media, website embeds, QR codes, and offline collection for areas with limited internet access. Access control options include geo-location targeting, anonymous surveys, and response quotas.\n\nZoho Survey provides analytics tools such as real-time reporting, sentiment analysis, and data visualization features. Cross-tabulation capabilities allow for deeper analysis of survey responses. Security and compliance measures ensure data protection, and results can be shared with stakeholders to support decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f355114-394f-4c08-8b28-5b6f19ef5d2d.jpeg","url":"https://www.softwareadvice.co.nz/software/434462/zoho-survey","@type":"ListItem"},{"name":"Alchemer","position":25,"description":"Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel.\n\nBeyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring separate tools for each.\n\nAI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution.\n\nAlchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly.\n\nAlchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform.\n\nKey competitive advantages:\n\nEnterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites.\n\nFast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner.\n\nReal human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone.\n\nA unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice.\n\nFlexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26df9a35-eee1-41ff-b7c2-a809629fc110.png","url":"https://www.softwareadvice.co.nz/software/90244/surveygizmo","@type":"ListItem"}],"numberOfItems":25}
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