---
description: Discover the best Returns Management Software (RMS) in New Zealand. Compare top Returns Management Software (RMS) tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Returns Management Software (RMS) in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Returns Management Software (RMS)](https://www.softwareadvice.co.nz/directory/4609/returns-management/software)

# Returns Management Software (RMS)

Canonical: https://www.softwareadvice.co.nz/directory/4609/returns-management/software

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## Products

1. [Samsara](https://www.softwareadvice.co.nz/software/51789/samsara) — 4.5/5 (1019 reviews) — Samsara is designed to optimize fleet operations and promote business growth by providing real-time visibility and in...
2. [AfterShip](https://www.softwareadvice.co.nz/software/270878/aftership) — 4.9/5 (473 reviews) — AfterShip is a shipment tracking solution for eCommerce businesses. It has a partnership with over 1300+ courier serv...
3. [ShippyPro](https://www.softwareadvice.co.nz/software/168511/shippypro) — 4.7/5 (155 reviews) — ShippyPro is a modular shipping software designed to streamline fulfillment for businesses managing high order volume...
4. [Ordoro](https://www.softwareadvice.co.nz/software/144736/ordoro) — 4.7/5 (79 reviews) — Ordoro is a comprehensive eCommerce solution designed to streamline and automate the repetitive shipping, inventory a...
5. [Narvar](https://www.softwareadvice.co.nz/software/314434/narvar) — 4.7/5 (58 reviews) — Narvar is the \#1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired...
6. [CWILL Order Tracking](https://www.softwareadvice.co.nz/software/415060/parcel-panel) — 5.0/5 (54 reviews) — CWILL Order Tracking (formerly Parcel Panel) is a post-purchase order tracking solution built for Shopify and DTC eco...
7. [ReturnGO](https://www.softwareadvice.co.nz/software/443351/returngo) — 5.0/5 (29 reviews) — If you are looking for a powerful and advanced returns management platform, look no further. ReturnGO’s Returns \&...
8. [Item](https://www.softwareadvice.co.nz/software/429471/item) — 4.6/5 (16 reviews) — Item is a cloud-based solution that streamlines supply chain, order, and warehouse management. Real-time visibility i...
9. [Swap Commerce](https://www.softwareadvice.co.nz/software/441005/swap-commerce) — 5.0/5 (14 reviews) — Swap provides a comprehensive platform to streamline and simplify the operations Shopify ecommerce brands looking to ...
10. [WISMOlabs](https://www.softwareadvice.co.nz/software/238879/wismolabs) — 5.0/5 (13 reviews) — WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce brands typically s...
11. [Troquecommerce](https://www.softwareadvice.co.nz/software/441782/troquecommerce) — 4.7/5 (11 reviews) — Troquecommerce is a platform designed to manage exchanges and returns for e-commerce businesses. This system eliminat...
12. [RenewityRMA](https://www.softwareadvice.co.nz/software/326110/renewityrma) — 4.9/5 (10 reviews) — RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes fo...
13. [Shipup](https://www.softwareadvice.co.nz/software/440530/shipup) — 4.9/5 (7 reviews) — Shipup is a shipment tracking solution built for a post-purchase experience that empowers online retailers to reclaim...
14. [Increff WMS](https://www.softwareadvice.co.nz/software/117234/assure) — 5.0/5 (1 reviews) — Integrated web-based cloud-hosted WMS \& OMS recognized in Gartner reports, Increff WMS is a comprehensive solutio...
15. [ReturnLogic](https://www.softwareadvice.co.nz/software/204283/returnlogic) (0 reviews) — ReturnLogic's intelligence platform allows eCommerce retailers to manage their returns policy and quickly improve the...
16. [ReverseLogix](https://www.softwareadvice.co.nz/software/384054/reverselogix) (0 reviews) — Optimizing Returns Management through Smarter Reverse Logistics. At ReverseLogix, we believe that reverse logistics s...
17. [ZigZag Global](https://www.softwareadvice.co.nz/software/348900/zigzag-global) (0 reviews) — The ZigZag Smarter Returns software streamlines the returns process for retailers and ecommerce companies. ZigZag's p...
18. [Claimlane](https://www.softwareadvice.co.nz/software/479413/Claimlane) (0 reviews) — Claimlane helps retailers move away from manual emails and spreadsheets by providing an automated solution for managi...
19. [Pragma](https://www.softwareadvice.co.nz/software/533118/Pragma) (0 reviews) — Pragma is a direct-to-consumer operating system designed for ecommerce businesses to manage operations from a single ...
20. [Refundid](https://www.softwareadvice.co.nz/software/539286/Refundid) (0 reviews) — Refundid is a modern returns management software platform for ecommerce retailers that helps brands simplify returns,...

## Related Categories

- [Delivery Management Software](https://www.softwareadvice.co.nz/directory/3911/delivery-management/software)
- [Shipment Tracking Software](https://www.softwareadvice.co.nz/directory/4700/shipment-tracking/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Shipping Software](https://www.softwareadvice.co.nz/directory/531/shipping/software)
- [Warranty Management Software](https://www.softwareadvice.co.nz/directory/4674/warranty-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/directory/4609/returns-management/software)
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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4609/returns-management/software> |
| en | <https://www.softwareadvice.com/returns-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4609/returns-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4609/returns-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4609/returns-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4609/returns-management/software> |
| fr | <https://www.softwareadvice.fr/directory/4609/returns-management/software> |

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It has a partnership with over 1300+ courier services worldwide like UPS, USPS, DHL, FedEx, Blue Dart, TNT, China Post and more. \n\nOnline retailers can connect their store with AfterShip, import orders, and receive real-time tracking updates on one interactive dashboard. You can also manually add shipments, input tracking and let our auto-carrier detection feature work out the rest for you.\n\nThe real-time tracking updates from the couriers allow you to resolve delivery issues faster and proactively notify the customers of the shipment delays.\n\nKeep customers informed of the order status with automated email, SMS, and Facebook Messenger delivery notifications. Build custom email and SMS workflows to personalize post-purchase communication and keep customers engaged. \n\nBuild a branded tracking page without writing even a single line of code. Keep customers to your website instead of directing them to the courier website to track orders. Add product recommendations, brand logo and social media links to drive additional sales.\n\nRetain - Offer customers one-click order tracking with your website's order lookup widget. Customize the look and feel of the track button on the admin, copy the code from the code generator and embed it into your store's code wherever you want. Customer can also track their order from mobile with the AfterShip Package Tracker app on iOS and Android. Insert the Track order with AfterShip button to the Shopify order confirmation page.\n\nThe real-time analytics dashboard offers valuable information on your shipping performance, carrier performance, delivery rate, post-purchase engagement efforts, and customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3bfd939-ddba-43c8-beb9-d76fd02e7811.png","url":"https://www.softwareadvice.co.nz/software/270878/aftership","@type":"ListItem"},{"name":"ShippyPro","position":3,"description":"ShippyPro is a modular shipping software designed to streamline fulfillment for businesses managing high order volumes in +50 countries. Whether you're a medium business or a large enterprise, ShippyPro adapts to your needs, providing tools to manage shipping, tracking, and returns with ease. Integrating with over 180 carriers and 85+ sales channels, ShippyPro helps you reduce costs and save time by automating essential logistics operations through a user-friendly platform.\n\nWho is ShippyPro For?\n\nShippyPro is ideal for businesses of any size, whether you're a retailer or a global company shipping thousands of orders a month. Our software serves a variety of industries, including fashion, electronics, beauty, home goods, and more. It provides solutions for businesses looking to scale operations and reach new markets with minimal hassle.\n\nKey Benefits\n\nShippyPro is designed to be a modular platform, so to meet any specific business needs. From automating the fulfillment process to simplifying returns, ShippyPro allows you to manage all your shipping tasks from one place. Its multi-carrier shipping APIs and web platform make it easy to automate workflows, improve efficiency, and optimize overall performance.\n\nCore Features\n\n- Carrier & Sales Channel Integrations for Rapid Market Expansion: ShippyPro connects with over 180 carriers and 85+ sales channels, allowing you to quickly integrate your existing platforms and expand into new markets. In just a few clicks, you can connect to local and international carriers and begin shipping effortlessly.\n\n- Automated Shipping & Label Creation: ShippyPro automates key fulfillment tasks like generating shipping labels, comparing carrier rates, and selecting the best options for your shipments. This automation reduces manual tasks, increases accuracy, and saves valuable time.\n\n- Real-Time Tracking & Notifications: Keep customers informed with real-time tracking updates across more than 180 carriers. ShippyPro’s customizable notifications, sent via email, SMS, or WhatsApp, ensure customers are always in the loop, improving their post-purchase experience and reducing inquiries.\n\n- Returns Management Made Easy: ShippyPro features a customizable returns portal that simplifies the return process for customers. Businesses can manage returns efficiently while gathering data on return trends, improving reverse logistics without any hassle.\n\n- Advanced Shipping Analytics & KPIs: ShippyPro provides tools to track carrier performance, shipping costs, and other key metrics. Use data-driven insights to optimize your logistics strategy, reduce costs, and make more informed decisions.\n\nFlexible & Scalable for Any Business Size\n\nWhether you're shipping hundreds or thousands of orders each month, ShippyPro scales to meet your needs. Its modular design allows businesses to choose only the features they need, enabling them to grow with the platform. Our team of Delivery Experts is available to provide tailored solutions to help you build the perfect shipping strategy for your business.\n\nSupport & Pricing Options\n\nShippyPro offers flexible pricing based on your business's order volume. For businesses looking to automate their entire shipping process, the Professional Plan includes essential features like bulk label creation, carrier rate comparison, and automated carrier selection. For larger companies requiring more advanced tools and dedicated support, ShippyPro offers Enterprise solutions with custom pricing that includes dedicated project managers, full access to the carrier and sales channel library, and advanced API integrations.\n\nWhy Choose ShippyPro?\n\nShippyPro makes fulfillment easy by automating key shipping tasks, providing real-time tracking, and giving businesses the analytics they need to make smarter decisions. With seamless integrations to over 180 carriers and 85+ sales channels, the platform ensures that businesses of any size can manage their logistics operations efficiently and at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5959920b-4842-4171-9c1e-f4936cf33d60.png","url":"https://www.softwareadvice.co.nz/software/168511/shippypro","@type":"ListItem"},{"name":"Ordoro","position":4,"description":"Ordoro is a comprehensive eCommerce solution designed to streamline and automate the repetitive shipping, inventory and drop shipping tasks that come with running an online business. The platform caters to eCommerce merchants who are already generating orders and looking to scale their operations.\n\nOrdoro offers three powerful applications - shipping, inventory and dropshipping. These apps can be used individually or in combination to help businesses focus on growth. The shipping application allows for quick order fulfillment, the inventory application provides precise tracking and the dropshipping application automates order routing. Additionally, Ordoro integrates with various eCommerce platforms, shipping carriers, marketplaces and accounting tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01c06505-26a3-4dc6-9f2e-f22377d27363.png","url":"https://www.softwareadvice.co.nz/software/144736/ordoro","@type":"ListItem"},{"name":"Narvar","position":5,"description":"Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f871fff-6718-412b-a1d9-148557742be6.png","url":"https://www.softwareadvice.co.nz/software/314434/narvar","@type":"ListItem"},{"name":"CWILL Order Tracking","position":6,"description":"CWILL Order Tracking (formerly Parcel Panel) is a post-purchase order tracking solution built for Shopify and DTC ecommerce brands. It helps merchants deliver a branded tracking experience, reduce \"Where is my order?\" (WISMO) inquiries, and improve customer satisfaction after checkout.\n\nThe platform connects with 1,500+ global carriers to provide real-time shipment visibility in one place, eliminating the need to check multiple carrier websites. Customers can track orders through a branded tracking page available in 20+ languages, while automated shipping notifications keep them informed throughout the delivery journey.\n\nBeyond shipment visibility, CWILL Order Tracking helps merchants create better post-purchase experiences with customizable tracking statuses, last-mile delivery tracking, product recommendations, and shipping analytics that help optimize fulfillment performance and customer engagement.\n\nDesigned to scale with growing ecommerce businesses, CWILL Order Tracking is Built for Shopify, easy to set up, and backed by 24/7 live chat and email support to help merchants get the most from their post-purchase experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d76a9e14-ed95-4b32-8721-09b74cc02544.png","url":"https://www.softwareadvice.co.nz/software/415060/parcel-panel","@type":"ListItem"},{"name":"ReturnGO","position":7,"description":"If you are looking for a powerful and advanced returns management platform, look no further. ReturnGO’s Returns & Exchange Portal enables you to automate your returns process and configure your return portal to match your store’s return policy. You can also provide your customers with alternatives to refunds such as exchange or store credit.\n\nEasily manage all your return requests in one place and track customer actions to receive data-driven insights that can help you improve the post-purchase experience and reduce refund requests. \n\nSelf-service return portals are a great way to keep your customers in the loop and create a positive return and exchange experience. \n\nBy automating your return process, you can take the pressure off you and your team and increase customer lifetime value. ReturnGO's return management platform is a great solution for businesses of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44f57de0-b77f-4411-840f-b43adea713f7.png","url":"https://www.softwareadvice.co.nz/software/443351/returngo","@type":"ListItem"},{"name":"Item","position":8,"description":"Item is a cloud-based solution that streamlines supply chain, order, and warehouse management. Real-time visibility is at the core of Item’s features, offering a comprehensive view of order statuses, warehouse activities, inventory levels, workforce efficiency, and equipment usage across all channels. Built for the fast-paced omnichannel environment, Item ensures visibility and control across sales channels, fulfillment flows, suppliers, geographies, and warehouse locations. It adapts quickly to demand shifts and exceptions. Item is available both in the cloud and on-premises, offering deployment flexibility to meet diverse business needs.\n\nMobile Operation and Paperless Execution:\nItem eliminates inefficiencies caused by manual tracking and paper-based workflows. It supports various business models and location setups, integrating Android mobile devices for real-time warehouse operations. Operators receive dynamic task assignments and can execute receiving, picking, packing, and shipping with mobile ease. Designed for B2B and 3PL ecommerce, Item boosts accuracy, responsiveness, and paperless efficiency on the warehouse floor.\n\nComplete Visibility:\nTask results—order status updates, inventory movements, and fulfillment actions—are stored in real time, ensuring data accuracy. The system provides visibility into products, pallets, orders, tasks, and locations, including inbound and outbound workflows. Directed put-away ensures items are stored efficiently upon receipt.\n\nProductivity, Accuracy, and Control:\nItem connects client portals with internal systems to synchronize data across the order and warehouse lifecycle. From order intake and inventory receipt to fulfillment and return, Item ensures transparency and execution accuracy. Quality checks, system-guided slotting, and optimized picking workflows improve operational performance. Voice-directed picking enables hands-free execution for speed and safety.\n\nInventory Accuracy and Slotting:\nItem offers full traceability by capturing product and order data at every stage. Users can view inventory by lot or serial number and drill into related transactions as needed. This supports compliance and reduces risk in regulated or complex environments.\n\nKey Capabilities:\nItem includes aging and activity tracking, serial number tracking, and cycle counting for inventory accuracy. These tools support lower safety stock levels and leaner operations. Its multi-channel OMS capabilities align upstream orders with downstream execution, improving visibility and fulfillment speed.\n\nWarehousing:\nTrack inventory across multiple warehouses and virtual locations. Item’s hierarchical structure—including virtual location groups and bins—provides precise inventory views and supports flexible allocation and routing strategies. Cross-docking and zone-based picking enhance efficiency for high-volume operations.\n\nSystem Integrations:\nItem connects directly to ecommerce platforms, marketplaces, POS systems, shipping carriers, and ERPs. These integrations ensure real-time synchronization of orders, inventory, and shipping data, enabling centralized control and fast, accurate fulfillment.\n\nReturn Management:\nItem streamlines returns through automated restocking and reallocation processes. Returned inventory can be routed back to active channels, outlet stores, or secondary marketplaces to recover value. Easy return flows improve customer satisfaction and reduce cycle time for reverse logistics.\n\nDashboards and Performance Monitoring:\nReal-time dashboards help track labor performance, task progress, and fulfillment KPIs. Synthetic monitors and alerts flag delays and exceptions early. Teams can monitor order cycle times, identify bottlenecks, and drive ongoing optimization with actionable insights.\n\nItem unifies OMS and WMS capabilities into a flexible, scalable platform built for modern commerce. It empowers businesses to gain full control over inventory, fulfillment, and order performance","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f301c266-d111-4a5b-869b-6e3fb4af1424.png","url":"https://www.softwareadvice.co.nz/software/429471/item","@type":"ListItem"},{"name":"Swap Commerce","position":9,"description":"Swap provides a comprehensive platform to streamline and simplify the operations Shopify ecommerce brands looking to scale. \n\nSwap offers an array of services spanning shipping, tracking, insurance, returns processing, and eco-conscious recycling solutions. By combining these services into a singular platform, Swap eliminates the need for multiple logins and redundant systems. This not only economizes time and effort but also enhances operational efficacy, empowering businesses to concentrate on growth.\n\nSwap is your global partner for all things cross-border. From unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance, Swap can address pain points across the operational journey and provide actionable insights to improve business performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3c8b2a9-9661-4c0f-b873-78b0b85f5294.jpeg","url":"https://www.softwareadvice.co.nz/software/441005/swap-commerce","@type":"ListItem"},{"name":"WISMOlabs","position":10,"description":"WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce brands typically shipping 500-20,000+ orders per month. It is designed for CX, ecommerce operations, and support teams that need clearer delivery visibility, more control over exceptions, and fewer avoidable WISMO inquiries.\n\nUnlike most shipment tracking and shipping notification tools that map carrier events directly to a standard shipment notification messages, WISMOlabs evaluates the broader delivery situation. Shipment, order, customer, carrier, timing, and brand rules are considered to determine whether action is needed and which response is appropriate. After that decision, adaptable templates tailor the message, content, timing, and customer experience to the specific context.\n\nTeams can use WISMOlabs to:\n- Track orders in real time across 750+ carriers.\n- Provide branded tracking pages and a self-serve portal.\n- Send context-aware email and SMS shipment notifications.\n- Identify and manage delays, delivery exceptions, and other situations that require intervention.\n- Measure delivery, carrier, and engagement performance.\n- Offer customizable, customer-friendly returns management.\n- Coordinate review invitations with completed delivery context so feedback reflects the full order experience.\n- Connect through Shopify, BigCommerce, WooCommerce, Adobe Commerce (Magento), APIs, and custom integrations.\n\nWISMOlabs is a strong fit for brands that have outgrown generic event-triggered tracking but do not want a rigid enterprise implementation. The platform combines decisioning before messaging with adaptability within every action, helping teams choose the right response and tailor how it is delivered.\n\nWISMOlabs customers typically reduce WISMO inquiries by 70-90%. Results vary with shipment profile, the existing customer experience, and implementation. Delivery-aware review orchestration helps protect review quality and reputation by coordinating review invitations with the completed delivery context. WISMOlabs customers typically reduce service reviews rated three stars or lower by 50% when delivery-aware review orchestration is implemented.\n\nAll platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 down to $0.01 per shipment as volume increases. The WISMOlabs team provides white-glove configuration and direct support, with a typical launch in under two weeks.\n\nFor buyers comparing shipment tracking and post-purchase platforms, the WISMOlabs advantage is control. Brands are not limited to a fixed workflow or a one-size-fits-all customer update. They can define how different delivery situations should be handled, connect the platform to their commerce and service stack, and adapt the customer experience to their operating rules.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c6185ca-ce8c-488d-8fa2-5ee9093b1bec.png","url":"https://www.softwareadvice.co.nz/software/238879/wismolabs","@type":"ListItem"},{"name":"Troquecommerce","position":11,"description":"Troquecommerce is a platform designed to manage exchanges and returns for e-commerce businesses. This system eliminates the need for manual spreadsheets and processes, providing a more efficient way to handle post-purchase experiences.\n\nThe platform centralizes and automates each step of the returns and exchanges process. Key features of Troquecommerce include customizable workflows and automated emails. The system also triggers return shipping labels, tracks status, and sends email updates to customers. Retailers have the ability to set customized rules and timelines for exchanges and returns.\n\nTroquecommerce also provides business intelligence and analytics. It generates reports that offer visibility into return reasons and other insights. These reports aim to help reduce returns and improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8dc89d37-55f4-40a3-bad5-487dae1b5e60.webp","url":"https://www.softwareadvice.co.nz/software/441782/troquecommerce","@type":"ListItem"},{"name":"RenewityRMA","position":12,"description":"RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes for returns and service management across multiple locations. The application allows you to define fields for processes in various formats such as numeric, text, drop-down, date and lookup and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c8f4338-2d85-4845-97ca-2baad59d62e2.png","url":"https://www.softwareadvice.co.nz/software/326110/renewityrma","@type":"ListItem"},{"name":"Shipup","position":13,"description":"Shipup is a shipment tracking solution built for a post-purchase experience that empowers online retailers to reclaim the post-purchase conversation. Shipup provides online retailers with homogenized carrier data, enabling them to customize their post-purchase journey to inform & build trust with their customers. Hundreds of B2C brands and thousands of users across the globe use Shipup to create meaningful post-purchase experiences, including Na-KD, Purple Carrot, Volcom, Carrefour, Yves Rocher, Devialet & A.P.C.\n\nOur eCommerce brand’s customers love receiving personalized & branded notifications, giving them instant access to their package tracking - they feel reassured and are able to build trust with the online retailer. The eCommerce brands we work with, in turn, are able to have a 360 view and understanding of their delivery data & leverage that for optimized customer experience.\n\n- Drive more customer referrals and revenue with a personalized post-purchase journey for  customers\n \n- Get real-time alerts for shipping incidents and send proactive, branded, reassuring notifications to your customers at each touchpoint from click to delivery. Send satisfaction surveys right at the reception of the package.\n\n- Increase loyalty with a branded, fully controlled shipping notifications and tracking page to increase repeat purchases and lower churn.\n\n- Use customer feedback and analytics to sharpen  post-purchase experience and manage  carriers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64c563ee-7a3c-4774-a126-31abef866d5b.png","url":"https://www.softwareadvice.co.nz/software/440530/shipup","@type":"ListItem"},{"name":"Increff WMS","position":14,"description":"Integrated web-based cloud-hosted WMS & OMS recognized in Gartner reports, Increff WMS is a comprehensive solution for e-commerce brands and retailers to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement.\n\nIts key features include:\n- Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. \n- +99.5% order fulfillment within SLA \n- Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. \n- A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1345834-4c51-4077-ac25-4a02094e08ae.png","url":"https://www.softwareadvice.co.nz/software/117234/assure","@type":"ListItem"},{"name":"ReturnLogic","position":15,"description":"ReturnLogic's intelligence platform allows eCommerce retailers to manage their returns policy and quickly improve their return rate.\n\nBusinesses can use the application to customize the returns portal for customers, aid customer support teams, and automatically process returns for the warehouse teams. \n\nReturnLogic also offers returns data for your ops team and customizable returns policies for managers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5fe61269-103d-4847-bd21-622326c8df4b.png","url":"https://www.softwareadvice.co.nz/software/204283/returnlogic","@type":"ListItem"},{"name":"ReverseLogix","position":16,"description":"Optimizing Returns Management through Smarter Reverse Logistics.\n\nAt ReverseLogix, we believe that reverse logistics solutions must optimize the entire supply chain by delivering simplicity, flexibility and visibility.\n\nWe are the only end-to-end returns management system that fully integrates with other supply chain solutions to facilitate, manage, notify, and report on the entire returns lifecycle.\n\nWhile many aspects of the world’s supply chains have become more automated and digitized, reverse logistics have largely been ignored. Companies may rely on a WMS to manage a few parts of the returns process, while others cobble together point solutions that are “good enough.”\n\nFew supply chain solution providers were taking a hard look at the complex needs of retailers, ecommerce brands, manufacturers and 3PLs.\n\nReverseLogix saw the need to not only solve the returns logistics puzzle, but to optimize it. The result is a purpose-built returns management system with configurable and flexible workflows that serve B2B, B2C and hybrid environments.\n\nToday, our customers capitalize on the total transformation and optimization of their reverse supply chain.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca4d7345-493e-493a-81eb-e2316f969b1f.png","url":"https://www.softwareadvice.co.nz/software/384054/reverselogix","@type":"ListItem"},{"name":"ZigZag Global","position":17,"description":"The ZigZag Smarter Returns software streamlines the returns process for retailers and ecommerce companies. ZigZag's platform provides customizable return portals, insights to reduce returns and refunds, integrations with major ecommerce platforms, and partnerships with global carriers for convenient return shipping options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bed60f3b-036c-4e50-8a35-da62064e26e1.png","url":"https://www.softwareadvice.co.nz/software/348900/zigzag-global","@type":"ListItem"},{"name":"Claimlane","position":18,"description":"Claimlane helps retailers move away from manual emails and spreadsheets by providing an automated solution for managing returns and warranty claims. Designed for businesses of all sizes, our platform makes aftersales processes faster, more efficient, and less frustrating - both for your team and your customers.\n\nKey Benefits:\n- Eliminate manual work & errors: Instead of manually processing returns and claims through email, Claimlane automates approvals, tracking, and communication. This saves hours of administrative work each week and reduces mistakes that frustrate customers.\n- Custom workflows for your business: Every retailer has different return policies. Claimlane lets you tailor workflows to match your exact needs, whether you manage online, in-store, or multi-channel sales. No more one-size-fits-all solutions that don’t work for your business.\n- Faster resolutions & happier customers: Delayed returns create unhappy customers and bad reviews. Claimlane helps retailers process claims faster by keeping all communication with suppliers and logistics partners in one place - speeding up decisions and reducing back-and-forth emails.\n- Stronger supplier collaboration: If your return and warranty process involves multiple suppliers, keeping track of everything is challenging. Claimlane provides a shared platform where you, your suppliers, and logistics partners can coordinate efficiently, ensuring everyone is on the same page.\n- A better customer experience: Customers expect easy and transparent returns. With Claimlane, they get a smooth process with clear updates, reducing frustration and increasing loyalty.\n\nWho uses Claimlane?\n- Retailers managing high return volumes: If your team spends too much time tracking returns across different sales channels, Claimlane helps you simplify and centralise the process.\n- Growing e-commerce stores & omnichannel retailers: Selling online and in-store? Claimlane helps you manage returns and claims consistently across all platforms, creating a seamless experience for customers and staff.\n- Suppliers & manufacturers working with retailers: If you're frequently dealing with warranty claims and product returns, Claimlane helps standardise the process and improve response times.\n- Retailers looking to improve efficiency: If your team is buried in return requests and supplier emails, Claimlane automates routine tasks so your staff can focus on higher-value work.\n\nSeamless Integration & Support\n- Connects to your existing systems: Claimlane integrates smoothly with e-commerce platforms, ERPs, and CRMs, ensuring all return and claim data flows seamlessly.\n- Scalable & flexible: Suitable for small retailers up to large enterprises processing high volumes.\n- Dedicated support team: From setup to ongoing use, we provide expert guidance to ensure your success.\n\nPricing & Deployment\nClaimlane offers flexible pricing plans based on business size and needs. As a cloud-based solution, there’s no complex setup or IT maintenance required, just a simple, effective platform that helps you take control of returns and claims.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b529a3f-9dfb-4162-9362-01de59205b62.jpeg","url":"https://www.softwareadvice.co.nz/software/479413/Claimlane","@type":"ListItem"},{"name":"Pragma","position":19,"description":"Pragma is a direct-to-consumer operating system designed for ecommerce businesses to manage operations from a single platform. It supports brands across industries, including lifestyle and fashion retailers, by offering tools for checkout, customer communication, returns management, and order verification.\n\nThe system includes modules such as 1Checkout, which facilitates rapid transactions, and a WhatsApp Business Suite that enables customers to browse catalogs, place orders, make payments, and track shipments through chat. Other features include an Omnichannel CRM for communication across channels, an automated Return Management System for handling exchanges and refunds, and an RTO Suite that uses behavioral analysis to identify risky orders and reduce returns to origin.\n\nAdditional tools include abandoned cart recovery with custom sequences and tailored offers, a COD to Paid conversion feature that encourages prepaid orders, and automated order verification to minimize impulsive purchases and fake orders. Built-in NPS and CSAT survey functionality gathers feedback on brand sentiment and product performance. The system is designed to operate reliably, offering consistent uptime and functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31349b50-a764-4802-b946-07780b6d1fd9.jpeg","url":"https://www.softwareadvice.co.nz/software/533118/Pragma","@type":"ListItem"},{"name":"Refundid","position":20,"description":"Refundid is a modern returns management software platform for ecommerce retailers that helps brands simplify returns, improve the customer experience, and reduce operational overhead. The platform provides a complete returns portal that allows retailers to manage the entire returns lifecycle in one system.\n\nFor many ecommerce businesses, returns are costly and difficult to manage. Manual workflows, delayed refunds, and disconnected tools often lead to frustrated customers and increased support requests. Refundid solves these challenges with a configurable ecommerce returns management platform that automates returns while giving retailers full control over policies and workflows.\n\nWith Refundid, customers can easily initiate a return through a branded self service portal. Retailers can offer multiple return outcomes including exchanges, store credit, standard refunds, or instant refunds depending on eligibility and business rules. By automating return decisions and integrating with operational systems, Refundid helps retailers process returns faster and with less manual effort.\n\nThe platform is designed to integrate directly with ecommerce platforms and operational tools so retailers can manage returns without disrupting existing workflows. Refundid connects with ecommerce platforms, warehouse systems, customer support tools, and logistics providers to create a unified returns experience.\n\nKey capabilities include:\n\nCustomer returns portal\nA branded self service portal where customers can initiate returns, choose refund or exchange options, and generate return shipping labels.\n\nFlexible refund and exchange options\nRetailers can offer exchanges, store credit, standard refunds, or instant refunds based on configured eligibility rules.\n\nReturns policy automation\nAutomate return approvals, eligibility checks, and workflows to reduce manual processing and ensure policy consistency.\n\nEcommerce platform integrations\nRefundid integrates with leading ecommerce platforms including solutions commonly used for Shopify returns management, as well as other ecommerce ecosystems and operational tools.\n\nOperational integrations\nConnect with warehouse management systems, ERPs, customer support platforms, and shipping providers to streamline returns operations.\n\nFraud and identity protection\nBuilt in verification tools help reduce fraud risk while maintaining a smooth customer experience.\n\nReturns analytics and reporting\nTrack return reasons, customer behavior, and operational metrics to improve policies and reduce return rates over time.\n\nRefundid helps ecommerce retailers turn returns into a better customer experience. By providing powerful returns management software combined with automation, integrations, and flexible return options, the platform helps retailers build customer trust while improving operational efficiency.\n\nRefundid is best suited for ecommerce brands and retailers looking for a scalable ecommerce returns management solution that improves the post purchase experience and simplifies return operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffaf3841-c864-466b-b6c1-200293a1ba53.jpg","url":"https://www.softwareadvice.co.nz/software/539286/Refundid","@type":"ListItem"}],"numberOfItems":20}
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