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description: Page 9 - Discover the best Call Centre Software in New Zealand. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Call Centre Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Call Centre Software

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## Products

1. [HiperMe\!](https://www.softwareadvice.co.nz/software/416977/hiperme) — 4.8/5 (10 reviews) — HiperHiperMe\! is a unified communications and contact center platform designed to meet the needs of businesses in ter...
2. [CallMaker](https://www.softwareadvice.co.nz/software/385234/callmaker) — 4.8/5 (10 reviews) — CallMaker is a cloud-based sales dialer that helps users make more calls with less waiting time for customers and inc...
3. [Ruby Receptionists](https://www.softwareadvice.co.nz/software/179347/ruby-receptionists) — 4.2/5 (10 reviews) — Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offer...
4. [Steam-connect](https://www.softwareadvice.co.nz/software/375575/steam-connect) — 4.9/5 (9 reviews) — Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solu...
5. [Clarity Connect](https://www.softwareadvice.co.nz/software/320515/clarity-connect) — 3.7/5 (9 reviews) — Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a var...
6. [Diabolocom](https://www.softwareadvice.co.nz/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
7. [Surfboard](https://www.softwareadvice.co.nz/software/380072/surfboard) — 4.6/5 (9 reviews) — Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift plann...
8. [EasyPBX](https://www.softwareadvice.co.nz/software/287545/ipfone-cloud-pbx) — 4.9/5 (9 reviews) — EasyPBX is a premier cloud communication system tailor-made for businesses desiring a comprehensive unified communica...
9. [ClarityTel](https://www.softwareadvice.co.nz/software/28453/clarity-business-voip) — 4.8/5 (8 reviews) — Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organ...
10. [IPscape](https://www.softwareadvice.co.nz/software/357291/ipscape) — 4.9/5 (8 reviews) — Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scal...
11. [Neotel Call Center Software](https://www.softwareadvice.co.nz/software/317081/neotel) — 4.5/5 (8 reviews) — Neotel is a cloud-based solution that provides CRM, virtual PBX and call center features to businesses. It allows use...
12. [InGenius](https://www.softwareadvice.co.nz/software/119710/ingenius) — 4.9/5 (8 reviews) — Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage a...
13. [LeadsRain](https://www.softwareadvice.co.nz/software/427923/leadsrain) — 4.5/5 (8 reviews) — LeadsRain delivers a communications solution, which includes thoroughly tested features that come standard with the a...
14. [SightCall](https://www.softwareadvice.co.nz/software/466935/Sightcall) — 4.1/5 (8 reviews) — A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows...
15. [QwikDial](https://www.softwareadvice.co.nz/software/30705/qwikdial) — 4.7/5 (7 reviews) — QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call mon...
16. [SingleComm](https://www.softwareadvice.co.nz/software/262240/singlecomm) — 4.1/5 (7 reviews) — SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the age...
17. [CallAI](https://www.softwareadvice.co.nz/software/417528/callai) — 4.7/5 (7 reviews) — CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speec...
18. [Vixiees](https://www.softwareadvice.co.nz/software/427127/vixiees) — 5.0/5 (7 reviews) — Vixiees is a sales solution that enhances the efficiency of B2C sales, call, and contact center professionals. By str...
19. [Luware Nimbus](https://www.softwareadvice.co.nz/software/445711/luware-nimbus) — 4.4/5 (7 reviews) — Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for re...
20. [Callbox](https://www.softwareadvice.co.nz/software/427356/callbox) — 4.9/5 (7 reviews) — Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a c...
21. [KronoDesk](https://www.softwareadvice.co.nz/software/139462/kronodesk) — 4.0/5 (6 reviews) — KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and a...
22. [LiveOps](https://www.softwareadvice.co.nz/software/49337/liveops) — 3.7/5 (6 reviews) — LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction reco...
23. [Cyburdial](https://www.softwareadvice.co.nz/software/209734/cyburdial) — 5.0/5 (6 reviews) — CyburDial is a web-based remote office management \& operations platform (ROMOP) designed for today's world which ...
24. [SanCCS](https://www.softwareadvice.co.nz/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...
25. [bxp software](https://www.softwareadvice.co.nz/software/12204/bxp) — 4.2/5 (5 reviews) — bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized indi...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software)

## Links

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These functionalities ensure efficient and high-quality customer support, enhancing customer satisfaction and optimizing contact center management.\n\nHiperMe! is a comprehensive unified communications and contact center platform designed to enhance internal collaboration and customer support in businesses. With its extensive set of features and advanced functionalities, HiperMe! helps organizations optimize their communications, increase productivity, and deliver exceptional customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.softwareadvice.co.nz/software/416977/hiperme","@type":"ListItem"},{"name":"CallMaker","position":2,"description":"CallMaker is a cloud-based sales dialer that helps users make more calls with less waiting time for customers and increases their sales. Businesses with increased traffic need an efficient phone system that can handle sales calls and customer service inquiries. With this, they can more sales calls with fewer missed calls. It will also help make wait shorter by allowing agents to set appointments or manage a queue automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9ec502c-5d23-4088-9ae4-38db3f0eb7c8.png","url":"https://www.softwareadvice.co.nz/software/385234/callmaker","@type":"ListItem"},{"name":"Ruby Receptionists","position":3,"description":"Ruby Receptionists is a solution that provides virtual receptionist support for small businesses. This solution offers live phone answering, call transfers, scheduling, payment processing, new client intake, and lead capture around the clock. Additionally, it provides live website chat to interact with and convert website visitors.\n\nThis solution is utilized by small businesses in various industries such as legal, home services, healthcare, financial services, and business services. It assists small business owners by managing customer calls and online inquiries, allowing them to concentrate on their primary tasks.\n\nThe goal of Ruby Receptionists is to foster meaningful connections and deliver outstanding customer experiences. It provides a range of customizable plans to accommodate the diverse needs of small businesses. The team of virtual receptionists undergoes comprehensive training to ensure personalized, high-quality service. This enables them to seamlessly represent each client's brand and seize more opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aa06ce7-1a82-4649-91cd-b99a087db4bf.png","url":"https://www.softwareadvice.co.nz/software/179347/ruby-receptionists","@type":"ListItem"},{"name":"Steam-connect","position":4,"description":"Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers.\n\nThere is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection.\n\nWe are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing.\n\nWith that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts.\n\nA solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam.\n\nThis way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.\n\nWith Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.\n\nOur conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use .\n\nCustomer contact on all channels:\nContact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.\n\nCustomer contact where and when you want:\nYou can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.\n\nFor every company with customer contact:\nA wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e89903a-fbd5-430e-8c21-3dfd6df907a0.png","url":"https://www.softwareadvice.co.nz/software/375575/steam-connect","@type":"ListItem"},{"name":"Clarity Connect","position":5,"description":"Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.\n\n\nClarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.\n\n\nThe help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records.\n\n\nClarity Connect is priced per user per month or per server and per concurrent session.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/902397e2-ae20-46b7-8981-687e482f7646.png","url":"https://www.softwareadvice.co.nz/software/320515/clarity-connect","@type":"ListItem"},{"name":"Diabolocom","position":6,"description":"Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.\n\nThe software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.softwareadvice.co.nz/software/434339/diabolocom","@type":"ListItem"},{"name":"Surfboard","position":7,"description":"Surfboard is a scheduling & shift planning software platform for customer support teams. \n\nForecasting, shift planning, scheduling, one-click integrations and communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9457ac8-a5b7-49e9-8152-8abb22336b30.png","url":"https://www.softwareadvice.co.nz/software/380072/surfboard","@type":"ListItem"},{"name":"EasyPBX","position":8,"description":"EasyPBX is a premier cloud communication system tailor-made for businesses desiring a comprehensive unified communications platform. This VoIP solution offers voice, video, messaging, and user-friendly call handling capabilities, offering a unified interface. With features like advanced call forwarding, call waiting, personalized caller ID, automatic attendants, group call routing, and efficient voicemail-to-email service, users are equipped to stay connected.\n\nLeverage remarkable cost efficiencies with our offer of unlimited calling within the U.S. and complimentary international calls to over forty countries worldwide. Furnished with the Yealink SIP-T33G desktop phones, support for 5-way video conferencing, and seamless headset integration, EasyPBX is designed to refine operational workflows, boost team synergy, and deliver effective customer service experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a38669e1-7ca4-4de4-9622-bcf420f9a067.png","url":"https://www.softwareadvice.co.nz/software/287545/ipfone-cloud-pbx","@type":"ListItem"},{"name":"ClarityTel","position":9,"description":"Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organizations to access the benefits of a hosted VoIP service using packet-switched telephony. Businesses can configure and manage auto attendant and call flows through an interactive web dashboard.\n\n\nWith Clarity Business VoIP, businesses can create multiple extensions or departments as per the requirement. The solution also supports multiple submenus and call flows under the main directory. It offers a centralized inbox for retrieving all voicemails.\n\n\nBusinesses can configure calling to multiple numbers in a specific sequence or simultaneously. The solution is capable of automatically routing calls to other numbers or voicemails during nonworking hours and public holidays. The solution also automatically records all inbound and outbound calls for quality monitoring.\n\n\nClarity Business VoIP offers a scalable architecture that allows businesses to meet increased demand when required.\n\n\nSupport is offered via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37f2dc98-7126-419a-8c02-44b2e282a59b.png","url":"https://www.softwareadvice.co.nz/software/28453/clarity-business-voip","@type":"ListItem"},{"name":"IPscape","position":10,"description":"Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64838adc-1965-474a-90b6-308e36763614.png","url":"https://www.softwareadvice.co.nz/software/357291/ipscape","@type":"ListItem"},{"name":"Neotel Call Center Software","position":11,"description":"Neotel is a cloud-based solution that provides CRM, virtual PBX and call center features to businesses. It allows user to record calls and access both downloaded files and playback. \n\nNeotel also offers a progressive and predictive dialling system for agents or groups. Supervisors can determine agent's performance, identify campaign results and monitor and spy on agent's conversations with callers. \n\nUsers can minimize the number of incoming spam calls by automatically modifying the signalling of each call.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c636b3e2-658d-4b2b-9e0e-bcf79e84fa4a.png","url":"https://www.softwareadvice.co.nz/software/317081/neotel","@type":"ListItem"},{"name":"InGenius","position":12,"description":"Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM.\n\n\nIt includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensuring all information captured by users is automatically transferred when calls are forwarded to subsequent agents.\n\n\nIngenius facilitates integration with several third-party applications such as Microsoft Dynamics 365, Salesforce, ServiceNow, Twilio, Genesys, Cisco, Avaya and more. Pricing is available on request and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06d4d13-161f-4477-9c61-005d89b9dac4.png","url":"https://www.softwareadvice.co.nz/software/119710/ingenius","@type":"ListItem"},{"name":"LeadsRain","position":13,"description":"LeadsRain delivers a communications solution, which includes thoroughly tested features that come standard with the advantages, ensuring complex predictive/auto dialer contact center interaction solutions. In this populous world, where connecting with the mass on a personal level can be difficult, LeadsRain comes with turnkey solutions.\n\n\nLeadsRain’s state-of-the-art technology offers a glitch-free user experience for seamless connectivity. Modules like the cloud-based predictive dialer provide the most efficient contact center platform. The ringless voicemail solution enables businesses to connect with leads without causing hassles of ringing their phones at unwanted times.\n\n\nThe voice broadcasting tool transmits a recorded message with a press #1 campaign option for further actions. LeadsRain comes with a rich text messaging module with added features that can embed media and other files to a text message campaign for better engagement and clearer messaging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d833d8-e3aa-4666-ad37-919a63592b26.png","url":"https://www.softwareadvice.co.nz/software/427923/leadsrain","@type":"ListItem"},{"name":"SightCall","position":14,"description":"A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows you to put the customer's needs first, empowering them to self-install and troubleshoot according to their own terms and schedule, with or without installing an app.\n\nSightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it. \n\nSightCall integrates with major CRM platforms to ensure customer records are updated at the end of video support sessions. SightCall is an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class support experiences. \n\nBenefits seen from using SightCall:\n\n-Less customer effort with better resolution rate \n-More agent productivity, engagement, and loyalty \n-Higher NPS and CSAT \n-More first call resolutions \n-Operational cost reduction \n-Less churn and greater lifetime value \n-Greater first-time fix rate \n-Better allocation of resources \n-Enhanced new technician effectiveness","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6883215f-63f3-400e-80ff-abd6c3761207.png","url":"https://www.softwareadvice.co.nz/software/466935/Sightcall","@type":"ListItem"},{"name":"QwikDial","position":15,"description":"QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite.\n\n\nQwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters.\n\n\nWith the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.\n\n\nQwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1bf65aff-e7df-43c0-91e3-9c6a38c2a73c.png","url":"https://www.softwareadvice.co.nz/software/30705/qwikdial","@type":"ListItem"},{"name":"SingleComm","position":16,"description":"SingleComm is the all-in-one contact center solution that offers best-in-class solutions designed to optimize the agent-customer experience from a single unified desktop.\n\nReduce agent training time 50% with drag-and-drop workflows that let you create dynamic, customizable flows with no coding or IT services. Reduce AHT by 22% with the highly scalable omnichannel ACD solution created by a pioneer in WebRTC. Supercharge analytics with holistic, real-time reporting with built-in testing tools, omnichannel routing metrics and agent-customer interaction data. Put SingleComm’s powerful solutions to work to empower agents, delight customers and grow your business. Use them all, or choose the options that are right for you. It’s your call. \n\nSingleComm offers efficient, intuitive tools that are 100% cloud-based to manage and supervise WFH and in-center agents anywhere in the world. Because SingleComm has an open architecture, you can easily integrate with existing platforms, partners such as Amazon Connect, Mitel MiVoice, Genesys, Seranova and Cisco, and third-party CRM apps, merchant account services and more. SingleComm’s 100% security compliance allows you to capture sensitive financial and medical information with PCI-certified, SOC 2-certified and HIPAA-compliant tools. See why the only contact center solution designed and run by contact center professionals is the one that delivers. Schedule a demo now.\n\nPlans start at just $49 per user, per month. Custom enterprise rates are also available. \n\nDevices: Desktop \nBusiness size: 20 + employees\nMarkets: United States, Canada, Mexico, Central America, Colombia, Brazil, Argentina, Ecuador, Peru, Guyana, United Kingdom, India, Philippines, Taiwan, New Zealand, Australia\nSupported languages: English \n\nFeatures\n\nACD:\nPCI/SOC2 certified\nHIPAA compliant\nRank, Skills, and % Allocation routing\nDTMF and spoken language IVRs\nNumber provisioning\nMulti-party conference with warm/cold transfer\nCall queuing, and queued callbacks\nCall monitoring and recording\nSession history\nDNC scrubbing\nAgent training tools\n\nWorkflow:\nDrag and drop communication flows\nHighly customizable\nRich library of integrations\nGuided interactions\nInteractive scripts and real-time updates\nSession data transfer\nFAQs and agent resources\nUnified agent desktop experience\nNo programming or coding needed\nBuilt-in A/B testing tools\n\nAnalytics:\nCustomized metrics\nCustomized reporting\nStandard reporting\nReal-time analytics\nDrag and drop report building\nCross-channel visibility\nMulti-center dashboards\nReporting APIs for easy access\nScheduled exports\nPermissions-based access\nReport embeds\n\nIntegrations:\nAWS Partner Network\nGenesys\nMitel\nEveryware \nZapier\nSalesforce \nZendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b10ca853-3600-4ae9-9b07-6fae0f76fe29.png","url":"https://www.softwareadvice.co.nz/software/262240/singlecomm","@type":"ListItem"},{"name":"CallAI","position":17,"description":"CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center.\n\nCallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f67b3e98-7e76-46ca-846c-42c3da721e99.png","url":"https://www.softwareadvice.co.nz/software/417528/callai","@type":"ListItem"},{"name":"Vixiees","position":18,"description":"Vixiees is a sales solution that enhances the efficiency of B2C sales, call, and contact center professionals. By streamlining your sales processes through its playbook and workflow system, Vixiees helps teams dedicate time to sales and reduce tedious administrative tasks, eliminating the need for cumbersome data collection in the CRM.\n\nWith Vixiees, all communication channels, including calls, emails, WhatsApp, and more, are centralized into a unified omnichannel inbox. It ensures connectivity with customers, preventing any leads from being overlooked or left unattended. Users can retain complete control over their interactions. The system integrates and offers real-time analytics. These insights help businesses optimize and monitor the team's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86720890-ca5f-4987-9585-2608b9f86ca2.png","url":"https://www.softwareadvice.co.nz/software/427127/vixiees","@type":"ListItem"},{"name":"Luware Nimbus","position":19,"description":"Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ead57f6f-410e-41ee-ba47-aeac19ed9a44.png","url":"https://www.softwareadvice.co.nz/software/445711/luware-nimbus","@type":"ListItem"},{"name":"Callbox","position":20,"description":"Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.\n\nCallbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.\n\nThe Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.softwareadvice.co.nz/software/427356/callbox","@type":"ListItem"},{"name":"KronoDesk","position":21,"description":"KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud.\n\n\nBusinesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.\n\n\nKronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions.\n\n\nKronoDesk is offered on both a monthly subscription and one-time license basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de77f5c7-0f78-4d04-892a-bc168b7d412e.png","url":"https://www.softwareadvice.co.nz/software/139462/kronodesk","@type":"ListItem"},{"name":"LiveOps","position":22,"description":"LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.\n\n\nLiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.\n\n\nLiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7144e17e-ee64-4775-8cdc-2e601814acee.png","url":"https://www.softwareadvice.co.nz/software/49337/liveops","@type":"ListItem"},{"name":"Cyburdial","position":23,"description":"CyburDial is a web-based remote office management & operations platform (ROMOP) designed for today's world which offers organizations a complete \"Cybur Office\" with everything that they need to run their business in today's world of remote workers. \n\nCyburDial comes with operations management (CRM), communication/sales, accounting & finance, research & development, human resources,  and IT security modules.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ab0964a-9d00-4dad-984f-6cfc256db9a1.jpeg","url":"https://www.softwareadvice.co.nz/software/209734/cyburdial","@type":"ListItem"},{"name":"SanCCS","position":24,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.co.nz/software/443166/sanccs","@type":"ListItem"},{"name":"bxp software","position":25,"description":"bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer service and support, help desk, and eLearning.\n\n\nBecause it's a cloud-based system, users can check on client data, look over campaign results, or review team performance from anywhere with an Internet connection; mobile devices are also fully supported. It allows users to record and map their client's requirements and identify buying patterns. The contact center management feature allows businesses to categories and store their client details in an organized manner and run targeted campaigns as per geography, demography, age, buying behavior and more.\n\n\nbxp software can be utilized by midsize companies in a variety of industries, including banking, education, healthcare, utilities, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6bac800-891a-405f-acba-616b868b1c78.png","url":"https://www.softwareadvice.co.nz/software/12204/bxp","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4588/call-center/software?page=9#itemlist","numberOfItems":25}
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