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description: Page 6 - Discover the best Call Centre Software in New Zealand. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 6 - Best Call Centre Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Call Centre Software

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## Products

1. [Exelysis Contact Center](https://www.softwareadvice.co.nz/software/276859/exelysis-contact-center) — 4.8/5 (26 reviews) — Designed for businesses in telemarketing, telecommunications, finance, food and beverage, infrastructure, and other i...
2. [CDR Call Reporting for Cisco](https://www.softwareadvice.co.nz/software/273165/cdr-call-reporting-for-cisco) — 5.0/5 (25 reviews) — Variphy is a software application that helps call centers integrate Cisco Unified Communications Manager with an ente...
3. [Sales Sling](https://www.softwareadvice.co.nz/software/55362/sales-sling) — 4.4/5 (24 reviews) — Sales Sling’s cloud-based call center software offers the latest technology in dialing systems in an easy to use dash...
4. [Qubicles](https://www.softwareadvice.co.nz/software/121654/qubicles) — 4.4/5 (24 reviews) — Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live...
5. [Snapforce](https://www.softwareadvice.co.nz/software/6245/snapforce-crm) — 4.1/5 (24 reviews) — Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product i...
6. [Dialfire](https://www.softwareadvice.co.nz/software/338143/dialfire) — 4.7/5 (23 reviews) — Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all ...
7. [RingCentral Engage Voice](https://www.softwareadvice.co.nz/software/89362/ringcentral-engage-voice) — 4.5/5 (23 reviews) — RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce...
8. [Liberty Converse](https://www.softwareadvice.co.nz/software/264595/liberty-converse) — 4.8/5 (23 reviews) — Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world. Our premier Liberty Conve...
9. [SalesExec](https://www.softwareadvice.co.nz/software/28129/salesexec) — 4.7/5 (22 reviews) — SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salesp...
10. [Parrot Cloud Call Center](https://www.softwareadvice.co.nz/software/34546/parrot-cloud) — 4.7/5 (22 reviews) — Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers...
11. [SpitFire](https://www.softwareadvice.co.nz/software/75774/spitfire) — 4.5/5 (22 reviews) — Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers...
12. [Natterbox](https://www.softwareadvice.co.nz/software/99614/freedom) — 4.1/5 (22 reviews) — Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for ...
13. [PIMS Dialer](https://www.softwareadvice.co.nz/software/150385/pims) — 4.5/5 (21 reviews) — The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a st...
14. [Alvaria CX Suite](https://www.softwareadvice.co.nz/software/42199/noble) — 4.0/5 (21 reviews) — Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC ...
15. [Enghouse Contact Center](https://www.softwareadvice.co.nz/software/262072/enghouse-contact-center) — 4.5/5 (21 reviews) — Enghouse Interactive Contact Centers, featuring the omni-channel cloud-based Enghouse CCaaS, are highly reliable, cer...
16. [Replicant](https://www.softwareadvice.co.nz/software/207745/replicant) — 4.9/5 (21 reviews) — Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to s...
17. [Zendesk Talk](https://www.softwareadvice.co.nz/software/368594/zendesk-talk) — 4.5/5 (21 reviews) — Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. O...
18. [Contact Center as a Service (CCaaS)](https://www.softwareadvice.co.nz/software/402985/evolve-ip) — 4.0/5 (21 reviews) — Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications o...
19. [UniVoIP](https://www.softwareadvice.co.nz/software/20808/officeconnect) — 4.7/5 (20 reviews) — Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so m...
20. [QEval](https://www.softwareadvice.co.nz/software/70861/qeval) — 4.0/5 (20 reviews) — QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key ...
21. [EvaluAgent](https://www.softwareadvice.co.nz/software/134248/evaluagent) — 4.7/5 (20 reviews) — EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. ...
22. [Dixa](https://www.softwareadvice.co.nz/software/164962/dixa) — 4.3/5 (20 reviews) — Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, un...
23. [Ring.io](https://www.softwareadvice.co.nz/software/18320/ringio) — 4.1/5 (19 reviews) — Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more....
24. [BigProfiles](https://www.softwareadvice.co.nz/software/220324/bigprofiles) — 4.5/5 (19 reviews) — ELAI is the autonomous Data Science Agent that uses GenAI reasoning to generate predictive AI models from raw data. I...
25. [Cloudya](https://www.softwareadvice.co.nz/software/199675/nfon) — 4.0/5 (19 reviews) — NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, custome...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software)

## Links

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-----

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You get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in house and remote employees, administrative tools like call tracking and metric reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4120335-a25a-4e60-b2d1-befe416f65cc.png","url":"https://www.softwareadvice.co.nz/software/55362/sales-sling","@type":"ListItem"},{"name":"Qubicles","position":4,"description":"Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.\n\n\nQubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.\n\n\nUsers can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.\n\n\nQubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.softwareadvice.co.nz/software/121654/qubicles","@type":"ListItem"},{"name":"Snapforce","position":5,"description":"Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.\n\n\nAt the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.\n\n\nSnapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.\n\n\nSnapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.\n\n\nIt is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff6e9477-9205-4924-a56a-3cbf8d45bc7c.png","url":"https://www.softwareadvice.co.nz/software/6245/snapforce-crm","@type":"ListItem"},{"name":"Dialfire","position":6,"description":"Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.\n\nKey features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.\n\n\nDialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abada65a-83aa-429b-b19a-637d4e7388eb.png","url":"https://www.softwareadvice.co.nz/software/338143/dialfire","@type":"ListItem"},{"name":"RingCentral Engage Voice","position":7,"description":"RingCentral's predictive dialer makes missed calls and ones that go directly to voicemail a thing of the past. Reduce agent downtime and time between calls, so your agents spend more time making valuable customer connections and converting leads. \n\nMake your contact center more efficient and effective with RingCentral's auto dialer and maximize your agent's productivity. Set your agents up to deliver a better customer experience, save money and time, and increase the likelihood of reaching successful leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b4eaaa-6731-4f31-a40d-49ca47456abd.png","url":"https://www.softwareadvice.co.nz/software/89362/ringcentral-engage-voice","@type":"ListItem"},{"name":"Liberty Converse","position":8,"description":"Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world.\n\nOur premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems.\n\nLiberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations.\n\nThese features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.softwareadvice.co.nz/software/264595/liberty-converse","@type":"ListItem"},{"name":"SalesExec","position":9,"description":"SalesExec is a cloud-based sales automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads. SalesExec captures both inbound phone calls and web leads, and intelligently prioritizes their delivery to salespeople and teams.  The solution is easily configured for any vertical, with built-in best practices to improve sales efficiency.\n\n\nSalesExec integrates with RingResponse, enabling salespeople to quickly reach prospects via Text SMS or email nurture while improving contact rates with local presence dialing, transfer capabilities, screen pops, dynamic scripts, and the ability to leave pre-recorded voicemails. With a simple user interface designed for salespeople in a high-velocity sales environment, they have everything they need to reach more prospects.\n\n\nSal;esExec sales acceleration features a robust API, and the company provides professional services to integrate with all your favorite internal applications. Additional capabilities include Android and IOS mobile applications, animated scoreboard reports, customized dashboards for management, workflow automation, lead routing, scripts, guided selling, pre-built lead source integrations, and IVR phone capture and routing. \n\n\nPricing is available for small businesses or enterprises on monthly and annual subscriptions per active user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/089ed9e9-82cd-47e5-a584-769ea29676b5.png","url":"https://www.softwareadvice.co.nz/software/28129/salesexec","@type":"ListItem"},{"name":"Parrot Cloud Call Center","position":10,"description":"Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.\n\n\nParrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.\n\n\nParrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.\n\n\nParrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b36098a0-73da-4e03-aa4d-cf96709f2cdb.png","url":"https://www.softwareadvice.co.nz/software/34546/parrot-cloud","@type":"ListItem"},{"name":"SpitFire","position":11,"description":"Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. \n\n\nWith SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.\n\n\nSpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d2de00d-e89c-44c6-a76f-5ac81cbcd94d.png","url":"https://www.softwareadvice.co.nz/software/75774/spitfire","@type":"ListItem"},{"name":"Natterbox","position":12,"description":"Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef01285-3908-4c2f-ab42-711b83238fbc.png","url":"https://www.softwareadvice.co.nz/software/99614/freedom","@type":"ListItem"},{"name":"PIMS Dialer","position":13,"description":"The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.\n\n\nPIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.\n\n\nBlended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a899d4f6-8177-42fe-b27c-2fb79994cb7c.png","url":"https://www.softwareadvice.co.nz/software/150385/pims","@type":"ListItem"},{"name":"Alvaria CX Suite","position":14,"description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93e2b9b8-8538-4548-a20d-3ddf78017082.png","url":"https://www.softwareadvice.co.nz/software/42199/noble","@type":"ListItem"},{"name":"Enghouse Contact Center","position":15,"description":"Enghouse Interactive Contact Centers, featuring the omni-channel cloud-based Enghouse CCaaS, are highly reliable, certified secure, feature-rich call center solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries, no matter the channel or device. Microsoft Teams Certified, open-standards-based, operationally flexible, and AI-enabled, Enghouse contact centers are quickly deployed and deliver easy customization and scalability to organizations of all sizes, across all industries.  \n\nA sampling of some of the comprehensive capabilities provided by Enghouse Contact Centers include: \n\nOmni-channel communications, which allow businesses to engage with customers using their preferred communication method, such as voice, email, voicemail, SMS, social media, web chat, video chat, or screen sharing. All contact types are seamlessly blended into a single queuing and skills-based routing intelligence, ensuring customers reach the most appropriate agent. This ensures efficient call handling and reduces wait times for customers. Real-time chat and voice translations capabilities are also available to remove language skills as a barrier to customer assistance. \n\nRobust self-service capabilities, which leverage conversational AI, voice- and chat-bots, insights from Knowledge Bases, interactive voice response (IVR) and speech recognition, and integration with CRM platforms to help customers quickly get the information they need. This not only reduces costs and improves first call resolution (FCR) rates, but also frees up agents to focus on complex customer issues.  \n\nAgent Coaching options, through the supervisor interface, which enable monitoring of agents via silent monitoring mode on all media types. For telephone calls and web chat, supervisors can also use a whisper mode to coach the agent without the caller hearing or reading the exchange, or a barge-in mode that enables three-way communication among the agent, supervisor, and caller. In addition, there are GPT-based AI capabilities than can suggest responses for agents using chat/messaging. \n\nReporting and Analytics capabilities, which give organizations insights into key metrics, allowing them to make data-driven decisions to optimize their contact center operations. All end-to-end interaction and user data are stored and available for reporting and dashboards. AI-driven speech and text analytics can be used to analyze these interactions to provide Voice of the Customer (VoC) information. In addition, Enghouse contact centers use AI and NLP technology to analyze up to 100% of all interactions to create unbiased, comprehensive, and consistent agent evaluations. \n\nUnified Communication integrations, including the Enghouse Connect UCaaS offering and Microsoft-certified Teams connectivity, allow agents to see all UC contacts directly in the agent user interface. This gives agents the ability to see the Presence of non-agent employees and either message or transfer calls to subject-matter. This allows all employees, not just contact center agents, to be part of CX and customer call resolution.​​ \n\nCustomer Relationship Management (CRM) Integration: Enghouse Contact Centers' solutions integrate seamlessly with popular CRM platforms, enabling agents to access customer information and interaction history in real-time. This integration enhances the customer experience by providing agents with a holistic view of customer interactions. \n\nOutbound, List-Based Dialing, which offers an array of campaign management tools. Dialing modes include preview, progressive, predictive, as well as agentless IVR dialing. Sophisticated algorithms based on real-time simulation are used to dynamically control the predictive dialing rate and immediately route successful calls to available agents, reducing call abandonment. \n\nFor more information on these and other contact center capabilities, visit enghouseinteractive.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de28100e-a3a7-4d41-a355-6b5c9589ca4f.png","url":"https://www.softwareadvice.co.nz/software/262072/enghouse-contact-center","@type":"ListItem"},{"name":"Replicant","position":16,"description":"Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI.\n\nVoice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.\n\nReplicant Voice works out-of-the-box and natively integrates with existing CRM and contact center software. In choosing Replicant, you no longer need teams of developers, implementation partners, or AI experts and can go live in weeks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d028627-ef45-467b-b4f3-c834fbb71ba3.png","url":"https://www.softwareadvice.co.nz/software/207745/replicant","@type":"ListItem"},{"name":"Zendesk Talk","position":17,"description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eca5f6d-6995-420e-81af-fbca75920a45.png","url":"https://www.softwareadvice.co.nz/software/368594/zendesk-talk","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS)","position":18,"description":"Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The platform allows managers to manage operations in real-time and gain visibility into the performance of the agents via custom reports.\n\nEvolve IP provides an integrated knowledge base and analytics engine that enables organizations to identify and analyze patterns emerging from customer queries. Other features include automatic call distribution, skills-based routing, outbound dialing and more.\n\nEvolve IP supports integration with various third-party applications, which can help organizations automate a variety of tasks. Pricing details are available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7aedad0f-3746-41f1-93ec-569e50f241fb.jpeg","url":"https://www.softwareadvice.co.nz/software/402985/evolve-ip","@type":"ListItem"},{"name":"UniVoIP","position":19,"description":"Cloud Voice for Microsoft Teams from UniVoIP\n\nWhy Use Microsoft Teams as a Phone System?\n\n●\t You already have M365, so maximize your existing Microsoft investment - and cut costs drastically.\n●\tTrue Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins.\n●\tFuture-proof your technology.  New features are being added to Teams continuously, with no forklift upgrades needed.\n\nWhat are the Benefits of Microsoft Teams as a Phone System?\n\n●\tUtilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling.\n●\tEliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people.\n●\tConduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications!\n\nWhy Use UniVoIP’s Cloud Voice for Microsoft Teams?\n\n●\tAdditional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center.\n●\tA purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations.\n●\tFully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins.\n●\tNative Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere.\n●\tEasy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks.\n●\tFree ongoing 24/7/365 U.S.-based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59b243a-ed17-455e-9e74-8218be259f57.png","url":"https://www.softwareadvice.co.nz/software/20808/officeconnect","@type":"ListItem"},{"name":"QEval","position":20,"description":"QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.\n\n\nThe solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. \n\n\nTeam leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.\n\n\nThe solution is available on a licensing model and support is provided via phone and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.softwareadvice.co.nz/software/70861/qeval","@type":"ListItem"},{"name":"EvaluAgent","position":21,"description":"EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.  \n\n\nWith this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. \n\n\nPricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.softwareadvice.co.nz/software/134248/evaluagent","@type":"ListItem"},{"name":"Dixa","position":22,"description":"Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations.\n\n\nDixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.\n\n\nReal-time performance stats, intelligent routing, seamless integrations, automations, customer recognition and much more helps you prioritize your customers and how to give the best possible service every time.\n\n\nAll conversation types are placed into queues and are automatically assigned to the appropriate agent, while conversation data is translated into real-time analytics. Other features include: VoIP, call recording, IVR, call transfer and automatic callback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90bc4b4d-9d75-4755-9ec1-0292188b375b.png","url":"https://www.softwareadvice.co.nz/software/164962/dixa","@type":"ListItem"},{"name":"Ring.io","position":23,"description":"Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.\n\n\nThe system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.\n\n\nRingio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.\n\n\nNew and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4b86560-08fb-414a-abf9-4b248cfaf093.png","url":"https://www.softwareadvice.co.nz/software/18320/ringio","@type":"ListItem"},{"name":"BigProfiles","position":24,"description":"ELAI is the autonomous Data Science Agent that uses GenAI reasoning to generate predictive AI models from raw data. It connects to company’s data sources, analyzes dirty, raw, scattered data, decides how to clean and prepare it, and autonomously generates predictive models that are deployed, integrated and retrained over time. ELAI automates the entire Predictive AI lifecycle, bringing enterprise-grade predictive intelligence to business users in more than 100 companies across 15 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0d8b41b-9a38-4818-9617-f6c4be7b4202.png","url":"https://www.softwareadvice.co.nz/software/220324/bigprofiles","@type":"ListItem"},{"name":"Cloudya","position":25,"description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba5bb6d0-0c07-4e19-af41-e4acd1966824.png","url":"https://www.softwareadvice.co.nz/software/199675/nfon","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4588/call-center/software?page=6#itemlist","numberOfItems":25}
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