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description: Page 2 - Discover the best Call Centre Software in New Zealand. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Call Centre Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Call Centre Software

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## Products

1. [Kixie PowerCall](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (293 reviews) — Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platf...
2. [MiVoice Business Solution](https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience ...
3. [CloudTalk](https://www.softwareadvice.co.nz/software/71871/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
4. [VICIdial](https://www.softwareadvice.co.nz/software/33171/vicidial) — 4.7/5 (264 reviews) — VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety...
5. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
6. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
7. [XM for Customer Experience](https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
8. [RingCX](https://www.softwareadvice.co.nz/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) — RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology a...
9. [CallHub](https://www.softwareadvice.co.nz/software/97073/callhub-call-center) — 4.4/5 (248 reviews) — CallHub is a trusted, all-in-one campaigning platform that will revolutionize your outreach, canvassing, mobilizing, ...
10. [Zoom Phone](https://www.softwareadvice.co.nz/software/123022/zoom-phone) — 4.5/5 (243 reviews) — Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors co...
11. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
12. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
13. [PhoneBurner](https://www.softwareadvice.co.nz/software/28049/phoneburner) — 4.8/5 (176 reviews) — PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highl...
14. [LogMeIn Rescue](https://www.softwareadvice.co.nz/software/355864/rescue) — 4.6/5 (163 reviews) — LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to the...
15. [CallTools](https://www.softwareadvice.co.nz/software/223069/calltools) — 4.8/5 (155 reviews) — CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optim...
16. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
17. [TenFold](https://www.softwareadvice.co.nz/software/158638/tenfold-sales-dialer) — 4.7/5 (143 reviews) — Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with...
18. [UJET](https://www.softwareadvice.co.nz/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
19. [Gladly](https://www.softwareadvice.co.nz/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
20. [Readymode](https://www.softwareadvice.co.nz/software/171343/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
21. [Acefone](https://www.softwareadvice.co.nz/software/105288/acefone) — 4.6/5 (135 reviews) — Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, edu...
22. [XCALLY](https://www.softwareadvice.co.nz/software/163156/xcally) — 4.8/5 (130 reviews) — XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat,...
23. [LoopUp](https://www.softwareadvice.co.nz/software/99296/loopup) — 4.6/5 (125 reviews) — LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, of...
24. [Nextiva Contact Center](https://www.softwareadvice.co.nz/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
25. [Mango Voice](https://www.softwareadvice.co.nz/software/351613/mango-voice) — 3.7/5 (109 reviews) — Your office is now available wherever and whenever you need it. With Mango Voice's enterprise-grade, cloud based, VoI...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software)

## Links

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Get started today with a free trial at kixie.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.softwareadvice.co.nz/software/28441/kixie-powercall","@type":"ListItem"},{"name":"MiVoice Business Solution","position":2,"description":"MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. \n\nYou choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution","@type":"ListItem"},{"name":"CloudTalk","position":3,"description":"CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.\n\nEnjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.\nTrusted by over 4,000 companies such as Nokia, Glovo, and Valutico.\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.softwareadvice.co.nz/software/71871/cloudtalk","@type":"ListItem"},{"name":"VICIdial","position":4,"description":"VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.\n\n\nVICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.\n\n\nOther features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.\n\n\nSupport is available online and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c75171b-6d7a-480a-bf7a-716dc33c3de6.png","url":"https://www.softwareadvice.co.nz/software/33171/vicidial","@type":"ListItem"},{"name":"Calabrio ONE","position":5,"description":"Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":6,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"ListItem"},{"name":"XM for Customer Experience","position":7,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"RingCX","position":8,"description":"RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-friendly design. At its core, RingCX leverages RingSense™ AI technology, providing an AI-first approach to customer interactions. This is complemented by an omnichannel contact center that brings together various communication platforms into one unified solution. Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.\n\nSmarter Customer Experiences\nRingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates.\n\nDisruptive Packaging and Cost-Effective Pricing\nRingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain.\n\nEnhanced Customer Experience\nRingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency.\n\nConclusion\nRingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.softwareadvice.co.nz/software/24307/ringcentral-contact","@type":"ListItem"},{"name":"CallHub","position":9,"description":"CallHub is a trusted, all-in-one campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. \n\nWe offer inbound an outbound calling, text broadcasting, peer to peer texting, relational organizing, and voice broadcasting solutions in one platform. \n\nOur platform is suitable for political campaigns, nonprofits, advocacies, unions, or businesses of all sizes. With our competitive pay as you go pricing, you can scale your campaigns up or down as you need. \n\nCallHub is also the only SOC2 and GDPR compliant platform in the market. So you can rest assured that all your data is going to be safe with the highest level of security measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8460f665-d5d0-4dea-8f7f-015049bc1f58.png","url":"https://www.softwareadvice.co.nz/software/97073/callhub-call-center","@type":"ListItem"},{"name":"Zoom Phone","position":10,"description":"Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality.\n\nThe platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on.\n\nZoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0f74b52-b239-4a95-9fa6-3741829ef552.jpeg","url":"https://www.softwareadvice.co.nz/software/123022/zoom-phone","@type":"ListItem"},{"name":"JustCall","position":11,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.co.nz/software/75453/justcall","@type":"ListItem"},{"name":"Wildix","position":12,"description":"Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.\nSold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.\nThe solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.\nWildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.\nWith open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d5041fe-5c16-4b26-a7af-f4f82ec2deef.webp","url":"https://www.softwareadvice.co.nz/software/208756/wildix","@type":"ListItem"},{"name":"PhoneBurner","position":13,"description":"PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations.  The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.\n\nThe PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. \n\nUse the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails,  one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.\n\nPhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.\n\nThe solution is available on a monthly subscription basis and provides customer support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1e4b59-9ce2-4309-b933-12d6217bdaf7.png","url":"https://www.softwareadvice.co.nz/software/28049/phoneburner","@type":"ListItem"},{"name":"LogMeIn Rescue","position":14,"description":"LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.\n\n\nThe remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.\n\n\nThe video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.softwareadvice.co.nz/software/355864/rescue","@type":"ListItem"},{"name":"CallTools","position":15,"description":"CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.\n\nCallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. \n\n\nUnleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.softwareadvice.co.nz/software/223069/calltools","@type":"ListItem"},{"name":"CTM","position":16,"description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"TenFold","position":17,"description":"Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.\n\n\nTenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.\n\n\nTenfold can be implemented with little to no change to existing IT infrastructure.\n\n\nTenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.softwareadvice.co.nz/software/158638/tenfold-sales-dialer","@type":"ListItem"},{"name":"UJET","position":18,"description":"UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).\n\n\nIn-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.\n\n\nUJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.softwareadvice.co.nz/software/344338/ujet","@type":"ListItem"},{"name":"Gladly","position":19,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.co.nz/software/168565/gladly","@type":"ListItem"},{"name":"Readymode","position":20,"description":"Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. We are the leading choice for customer outreach and engagement.\n\nWith Readymode you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly.\n\nReadymode offers free, unlimited technical support, 1:1 implementation and zero set-up fees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.softwareadvice.co.nz/software/171343/readymode","@type":"ListItem"},{"name":"Acefone","position":21,"description":"Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring.\n\n\nBusinesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics.\n\n\nAcefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures.\n\nSpecial offer: Get unlimited calling at just $12.99/user/month","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b2b674c-e162-473b-b83e-7e2376487858.png","url":"https://www.softwareadvice.co.nz/software/105288/acefone","@type":"ListItem"},{"name":"XCALLY","position":22,"description":"XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.\n\n\nOther features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.\n\n\nXCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.softwareadvice.co.nz/software/163156/xcally","@type":"ListItem"},{"name":"LoopUp","position":23,"description":"LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86318b9d-03f8-4189-a279-bc57be685bd2.png","url":"https://www.softwareadvice.co.nz/software/99296/loopup","@type":"ListItem"},{"name":"Nextiva Contact Center","position":24,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.co.nz/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Mango Voice","position":25,"description":"Your office is now available wherever and whenever you need it. With Mango Voice's enterprise-grade, cloud based, VoIP phone system, you can stay connected to customers, patients, and team members through great features like, Call & Text from your business phone number, Auto Reply SMS, Automated Missed Call SMS, Webphone Access and many more. \n\nMango also integrates with your favorite PMS or PES, providing powerful tools like ScreenPop, Click 2 Call, and Smart Call Routing. If you have any questions about your Mango service, call our U.S.-based, in-house customer support for unmatched, old fashioned customer service. Call directly, text, start a live chat, email us, or even message us on Facebook or Instagram. Whatever is most convenient for you. Mango is here for you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd2eaf59-7ff1-41eb-aab1-acd606eeb507.webp","url":"https://www.softwareadvice.co.nz/software/351613/mango-voice","@type":"ListItem"}],"numberOfItems":25}
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