---
description: Discover the best Remote Support Software in New Zealand. Compare top Remote Support Software tools with customer reviews, pricing and free demos.
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title: Best Remote Support Software in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software)

# Remote Support Software

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## Products

1. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
2. [Remote Monitoring and Management](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (461 reviews) — Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments ...
3. [FixMe.IT](https://www.softwareadvice.co.nz/software/158227/fixme-it) — 4.8/5 (389 reviews) — FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from s...
4. [Splashtop](https://www.softwareadvice.co.nz/software/427625/splashtop-business-access) — 4.7/5 (736 reviews) — Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide ...
5. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (298 reviews) — NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizati...
6. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
7. [SuperOps](https://www.softwareadvice.co.nz/software/323698/superops-ai) — 4.6/5 (65 reviews) — SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. B...
8. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
9. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11641 reviews) — TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited tim...
10. [Webex Suite](https://www.softwareadvice.co.nz/software/430596/webex) — 4.4/5 (7416 reviews) — Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industr...
11. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
12. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2011 reviews) — BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls y...
13. [ScreenConnect](https://www.softwareadvice.co.nz/software/390169/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain...
14. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1798 reviews) — AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locati...
15. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
16. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1495 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
17. [Zoho Meeting](https://www.softwareadvice.co.nz/software/392389/zoho-meeting) — 4.6/5 (950 reviews) — Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organ...
18. [ISL Light](https://www.softwareadvice.co.nz/software/71943/isl-online) — 4.7/5 (779 reviews) — ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, mana...
19. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
20. [GoToMyPC](https://www.softwareadvice.co.nz/software/99800/gotomypc) — 4.8/5 (589 reviews) — GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as...
21. [RemotePC](https://www.softwareadvice.co.nz/software/100979/remotepc) — 4.7/5 (583 reviews) — RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate wi...
22. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
23. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) — Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and A...
24. [Pulseway](https://www.softwareadvice.co.nz/software/36599/pulseway) — 4.7/5 (312 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
25. [JumpCloud](https://www.softwareadvice.co.nz/software/180508/jumpcloud-directory-as-a-service) — 4.6/5 (294 reviews) — JumpCloud is a cloud-based identity, device, and access management platform built for small and medium-sized business...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.co.nz/directory/4310/cafm/software)
- [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

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| en | <https://www.softwareadvice.com/remote-support/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4537/remote-support/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4537/remote-support/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4537/remote-support/software> |
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Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. 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IT teams can run scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance.","image":"https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/remote-monitoring-and-management.png","url":"https://www.softwareadvice.co.nz/software/125932/atera","@type":"ListItem"},{"name":"FixMe.IT","position":3,"description":"FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.\n\nFixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/105710c7-d691-45a7-8237-0a283997660d.png","url":"https://www.softwareadvice.co.nz/software/158227/fixme-it","@type":"ListItem"},{"name":"Splashtop","position":4,"description":"Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-cases. Splashtop is ISO 27001 certified, SOC 2 and GDPR compliant.\n\n-------------------\n\nSplashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.\n\nKey features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.\n\nPricing: Starts at $5/month.\n\n-------------------\n\nSplashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.\n\nKey features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.\n\nPricing: Starts at $17/month.\n-------------------\n\nSplashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.\n\nKey features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.\n\nPricing: Starts at $40/month.\n-------------------\n\nSplashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.\n\nKey features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.\n\nPricing: Contact us for Splashtop Enterprise pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/675f9225-44a1-4463-a09c-10f49274cc4c.png","url":"https://www.softwareadvice.co.nz/software/427625/splashtop-business-access","@type":"ListItem"},{"name":"NinjaOne","position":5,"description":"NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.softwareadvice.co.nz/software/349671/ninjarmm","@type":"ListItem"},{"name":"Freshdesk","position":6,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"SuperOps","position":7,"description":"SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​\n\nKey Features:\n\nPSA: Enhances client engagement and revenue growth through efficient service delivery.​\n\nRMM: Facilitates effortless management of client assets with proactive monitoring tools.​\n\nIT Documentation: Ensures critical information is organised and easily accessible.​\n\nProject Management: Assists in efficiently handling large-scale projects by breaking them down into manageable milestones.\n\nSuperOps also offers seamless integrations with popular tools like TeamViewer, QuickBooks, Webroot, and Stripe, allowing MSPs and IT Teams to work with their preferred applications within the platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ecac89a-48b9-4fcf-9933-46db4ca188e6.jpeg","url":"https://www.softwareadvice.co.nz/software/323698/superops-ai","@type":"ListItem"},{"name":"Slack","position":8,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.co.nz/software/154669/slack","@type":"ListItem"},{"name":"TeamViewer ONE","position":9,"description":"TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, handling high ticket volumes, or juggling multiple tools, this platform helps simplify your day-to-day work. \nBy bringing together remote access, endpoint monitoring, and AI-powered automation in one solution, TeamViewer ONE enables your team to resolve issues faster and often before users even notice them. This means fewer disruptions, lower ticket volume, and more predictable IT operations. \nInstead of switching between tools, you get a centralised view of devices, users, and system health, along with automated workflows that reduce repetitive tasks. This allows IT teams to focus on higher-value initiatives while maintaining performance and security. \nTeamViewer ONE is designed to scale with your organisation, whether you’re supporting a growing workforce or managing multiple locations. With built-in automation, proactive alerts, and guided remediation, teams can improve response times and maintain consistent service levels. \nFor organizations looking for a solution that’s easy to adapt, efficient to operate, and backed by responsive support, TeamViewer ONE provides a practical path to more proactive, streamlined IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/475c5739-e3c4-4b32-87f5-9faef564c4ae.png","url":"https://www.softwareadvice.co.nz/software/99131/teamviewer","@type":"ListItem"},{"name":"Webex Suite","position":10,"description":"Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industries such as education, healthcare, finance, and retail. The software is deployed cloud-based, so teams can access it from any device with an internet connection. Webex Suite brings together video meetings, messaging, calling, webinars, and file sharing in a single platform. Teams can host HD video conferences, send direct or group messages, and share files without switching between apps. The built-in whiteboard and polling tools support interactive meetings, while scheduling integrations help coordinate across time zones. IT administrators can manage users and security settings through a centralized dashboard. Support is available via phone, live chat, email, and an online knowledge base with guides and troubleshooting articles.","image":"https://images.g2crowd.com/uploads/product/image/ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png","url":"https://www.softwareadvice.co.nz/software/430596/webex","@type":"ListItem"},{"name":"Zoho Desk","position":11,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":12,"description":"BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.softwareadvice.co.nz/software/127126/bomgar","@type":"ListItem"},{"name":"ScreenConnect","position":13,"description":"ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.\n\n\nThe solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.\n\n\nWith ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.\n\n\nScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.\n\n\nScreenConnect is available on an annual subscription basis that includes support via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.softwareadvice.co.nz/software/390169/ScreenConnect","@type":"ListItem"},{"name":"AnyDesk","position":14,"description":"AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface.\n\n\nDesigned for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing.\n\n\nOther features of AnyDesk include international keyboard support, file transfer, lightweight, encryption technology and more. The product can either be deployed on-premise or hosted on the cloud. It is available on a monthly subscription and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29cdcfa5-a58d-4c2a-8a6f-daa75d1d2d56.png","url":"https://www.softwareadvice.co.nz/software/100985/anydesk","@type":"ListItem"},{"name":"LiveAgent","position":15,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Zoho Assist","position":16,"description":"Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. \n\nKey features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.\n\nWith multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.\n\nZoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. \n\nZoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.softwareadvice.co.nz/software/392373/zoho-assist","@type":"ListItem"},{"name":"Zoho Meeting","position":17,"description":"Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. The solution can be used to host product launches, sales presentations, webinars, user education and online meetings.\n\nZoho Meeting allows users to instantly create secure online meetings with remote audiences using any computer operating system or any browser. Due to its browser-based technology, users don’t have to download any software or perform any installation to join the meeting. It is compatible with any browser and operating system.\n\nZoho Meeting enables the audience to join the online meeting directly from users’ websites using an embedded meeting widget. Users can also create audio conferencing through online voice calls from the computer or toll-based conference calls from the phone.\n\nZoho meeting allows users to send meeting invitation in 19 languages and schedule meetings based on audience timezone settings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/794cfbab-e927-4022-82ae-89db1520c051.png","url":"https://www.softwareadvice.co.nz/software/392389/zoho-meeting","@type":"ListItem"},{"name":"ISL Light","position":18,"description":"ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, managed service providers (MSPs), and enterprise IT departments. It enables secure remote access, control, and troubleshooting of Windows, Mac, Linux, and mobile devices (iOS and Android), with both attended and unattended access options. \n\nOrganizations use ISL Online to resolve technical issues remotely, reduce downtime, and manage distributed IT environments without requiring VPN configuration or firewall changes. MSPs use ISL Online to support multiple client environments from a centralized platform, while enterprises use self-hosted or private cloud deployment options to maintain control over data, infrastructure, and compliance requirements. \n\nAttended remote support \nTechnicians can connect to an end user’s device in real time to view and control the desktop, transfer files, switch between multiple monitors, and communicate via chat or audio/video. Sessions can be paused, resumed, recorded, or transferred between operators. \n\nUnattended remote access \nThe ISL AlwaysOn agent enables permanent, anytime access to remote systems. IT teams can mass deploy agents, organize devices into groups, and access machines without requiring user interaction. \n\nRDP and SSH access \nAccess remote systems using RDP or SSH tunneling without VPN setup or firewall changes, simplifying connectivity across networks. \n\nSecurity and compliance \nAES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange \nISO/IEC 27001:2022 certified information security management \nISO 14001:2015 Environmental management systems \nGeneral Data Protection Regulation (GDPR) compliance \nTwo-factor authentication (2FA) and single sign-on (SSO) \nSession recording and detailed audit logs \nBlackout (curtain) mode for sensitive environments \nIP and MAC address restrictions and role-based access controls \n\nDeployment options \nCloud (SaaS) with global infrastructure (100+ servers, 99.98% uptime) \nSelf-hosted (on-premises), including air-gapped environments \nManaged Private Cloud for dedicated single-tenant deployment \n\nIntegrations \nISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. \n\nPricing \nISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without requiring a credit card.","image":"https://images.g2crowd.com/uploads/vendor/image/57618/396b3012f54830cc64559ea9d9ca55eb.jpeg","url":"https://www.softwareadvice.co.nz/software/71943/isl-online","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"GoToMyPC","position":20,"description":"GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions based on time taken, type or origin.\n\n\nGoToMyPC helps businesses gain visibility into multiple screens, manage user permissions and create shortcuts to quickly access files. The drag-and-drop interface helps professionals transfer and organize documents across devices. Additionally, it helps businesses secure and encrypt critical data using 128-bit Advanced Encryption Standard (AES) measures.\n\n\nGoToMyPC comes with an application programming interface (API), which allows administrators to connect the system with various third-party IT applications. It provides mobile applications for Android and iOS devices, enabling users to view emails and manage security configurations even from remote locations. The solution is available on a monthly basis and support is extended via documentation, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9b4efd-f471-4f7c-b9a7-7168beb8f89d.png","url":"https://www.softwareadvice.co.nz/software/99800/gotomypc","@type":"ListItem"},{"name":"RemotePC","position":21,"description":"RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time access, which enables organizations to host temporary sessions using a unique access ID and key.\n\n\nRemotePC comes with white-board capabilities, which allows users to comment, annotate and draw on a common screen in real-time. It offers a host of features such as video conferencing, Augmented Reality (AR)-enabled live video sharing, multiple users, sessions recording, remote reboot, role-based permissions and more. Additionally, the collaboration functionality lets administrators invite associates to edit presentations or documents and troubleshoot issues.\n\n\nRemotePC assists managers with tracking multiple remote sessions via access/web activity logs. Furthermore, the chat feature allows users to communicate via real-time text messages. Pricing includes annual subscriptions and support is provided via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/774dab99-e733-4beb-abf5-3a67771d080b.png","url":"https://www.softwareadvice.co.nz/software/100979/remotepc","@type":"ListItem"},{"name":"SysAid","position":22,"description":"Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":23,"description":"Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and AI-driven Behavioral Threat Detection into a single tool for IT teams, technical support operators, and MSP/MSSP. Use requires no configuration, and mobile connectivity is included at no extra cost.\nThrough screen sharing, technicians deliver remote support for instant troubleshooting or planned, unattended maintenance. Sessions move faster with multi-monitor support, quick-select shortcuts, and command-line configuration, backed by access policies and passwords customized for each user or device.\nEvery session includes Chat, file transfer, an unlimited online address book, and remote printing, with automatic updates and unattended access available through a single click.\nMobile support does more than connect to smartphones or tablets: via Supremo Mobile, technicians can turn a mobile device into the master controller to access computers and servers, complete with direct access to Android and iOS endpoints.\nWithin RMM, functionality includes Patch Management, Network Scan, Remote Shell, and live Process, Service, and Event monitoring, creating a continuously updated Hardware&Software Inventory across all managed devices. Help Desk tools feature a Support Queue and remote support invoicing, featuring configurable billing models tailored to client contracts.\nFor larger deployments, Supremo handles automatic and mass configuration and deployment, real-time license usage control, and detailed, exportable connection reports. User management and license sharing enable a Support Team to balance tasks and distribute workload seamlessly. Additionally, the application can be rebranded using Supremo Custom and Custom Pro for MSPs and MSSPs delivering support services.\nEnd-users receiving support do not need to create an account, install a VPN, or modify router and firewall rules - they simply download and execute the client, with connection confirmation available as an extra verification step before access begins.\nSessions run across an encrypted, 2FA-protected connection. A complete security posture is established using anti-brute-force protection, ID whitelisting, connection confirmation, and granular permissions, while system integration is achieved via a command-line interface, open APIs, or custom software builds.\nInstead of per-seat pricing, Supremo measures active concurrent connections and, as an option, managed RMM endpoints, providing unlimited remote users and endpoints to connect to. Billing options include quarterly, annual, or multi-year terms, with term length, connection counts, and monitored devices easily adjusted from the online account dashboard at any time. \nThree tiers - Solo, Business, and Professional - range from one connection to as many as you need to run simultaneously, with core functions such as RMM, device health monitoring, Patch Management, advanced reporting, and Helpdesk features centered in the Professional plan.","image":"https://images.g2crowd.com/uploads/product/image/9793050a79f43e891f71f4b7b98f6b2e/supremo.png","url":"https://www.softwareadvice.co.nz/software/100976/supremo","@type":"ListItem"},{"name":"Pulseway","position":24,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.co.nz/software/36599/pulseway","@type":"ListItem"},{"name":"JumpCloud","position":25,"description":"JumpCloud is a cloud-based identity, device, and access management platform built for small and medium-sized businesses, mid-market organizations, and managed service providers (MSPs). It serves IT teams across industries including healthcare, wealth management, energy, and technology, and is used by over 180,000 organizations worldwide.\n\nDeployed entirely as a SaaS solution with no on-premises hardware required, JumpCloud manages Windows, macOS, Linux, iOS, and Android devices from a single web-based Admin Portal. It also supports hybrid environments through bi-directional Active Directory integration.\n\nCore features include Single Sign-On (SSO), Multi-Factor Authentication (MFA), cross-platform Mobile Device Management (MDM), Privileged Access Management (PAM), patch management, and a Password Manager. SCIM and HRIS integrations with tools like Workday and BambooHR automate user onboarding and offboarding. Conditional access and Zero Trust policies help secure remote work. Compliance reporting covers SOC 2, HIPAA, GDPR, and the EU AI Act.\n\nSaaS Management with shadow IT and AI discovery helps IT teams govern both approved and unsanctioned tools. Directory Insights provides audit reporting and webhook alerting.\n\nSupport is available via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/a343cf56cea3743dcddbb331fa0c8ddb/jumpcloud.png","url":"https://www.softwareadvice.co.nz/software/180508/jumpcloud-directory-as-a-service","@type":"ListItem"}],"numberOfItems":25}
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