---
description: Discover the best Reputation Management Software in New Zealand. Compare top Reputation Management Software tools with customer reviews, pricing and free demos.
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title: Best Reputation Management Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Reputation Management Software

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## Products

1. [Brandwatch](https://www.softwareadvice.co.nz/software/191170/brandwatch) — 4.2/5 (255 reviews) — Brandwatch is a social suite designed to help businesses understand and engage with customers on digital platforms. I...
2. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
3. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14687 reviews) — Zoom Workplace is a cloud-based collaboration platform that serves small teams, mid-market organizations, and large e...
4. [Hootsuite](https://www.softwareadvice.co.nz/software/137620/hootsuite) — 4.4/5 (3803 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
5. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1207 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
6. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS pla...
7. [Marketing 360](https://www.softwareadvice.co.nz/software/141364/marketing-360) — 4.5/5 (1158 reviews) — Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. T...
8. [Agorapulse](https://www.softwareadvice.co.nz/software/124990/agorapulse-marketing) — 4.6/5 (713 reviews) — Agorapulse is a social media management tool that manages social media messages, schedules and publishes content acro...
9. [Weave](https://www.softwareadvice.co.nz/software/158992/weave) — 4.4/5 (697 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
10. [Sprout Social](https://www.softwareadvice.co.nz/software/423495/sprout-social) — 4.4/5 (609 reviews) — Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them...
11. [Thryv](https://www.softwareadvice.co.nz/software/66581/thryv) — 4.2/5 (538 reviews) — Thryv is AI-powered small business software that helps businesses get found online, win more customers, and drive rep...
12. [Podium](https://www.softwareadvice.co.nz/software/172279/podium) — 4.2/5 (526 reviews) — Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize busi...
13. [Alchemer](https://www.softwareadvice.co.nz/software/90244/surveygizmo) — 4.5/5 (393 reviews) — Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect...
14. [Yotpo](https://www.softwareadvice.co.nz/software/40815/yotpo) — 4.5/5 (377 reviews) — Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-genera...
15. [SocialPilot](https://www.softwareadvice.co.nz/software/38971/socialpilot) — 4.4/5 (376 reviews) — SocialPilot is a social media management platform used by marketing agencies, small businesses, and in-house marketin...
16. [SpotOn](https://www.softwareadvice.co.nz/software/96536/spoton-restaurant) — 4.2/5 (371 reviews) — SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to ...
17. [Swell](https://www.softwareadvice.co.nz/software/178288/swell-cx) — 4.6/5 (358 reviews) — Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online repu...
18. [Textedly](https://www.softwareadvice.co.nz/software/156367/textedly) — 4.5/5 (352 reviews) — Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text ...
19. [Broadly](https://www.softwareadvice.co.nz/software/336003/broadly) — 4.8/5 (336 reviews) — Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other ind...
20. [Superchat](https://www.softwareadvice.co.nz/software/252687/superchat) — 4.8/5 (316 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
21. [Mention](https://www.softwareadvice.co.nz/software/141322/mention) — 4.7/5 (288 reviews) — Mention is a media monitoring solution designed to track, analyze, and engage with online conversations related to br...
22. [BrightLocal](https://www.softwareadvice.co.nz/software/216349/brightlocal) — 4.8/5 (283 reviews) — BrightLocal is a cloud-based local SEO platform designed to help marketing agencies and in-house marketers succeed at...
23. [Doctible](https://www.softwareadvice.co.nz/software/429531/doctible) — 4.8/5 (265 reviews) — Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and...
24. [Brand24](https://www.softwareadvice.co.nz/software/24347/brand24) — 4.7/5 (256 reviews) — Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on ...
25. [XM for Customer Experience](https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...

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## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Social Media Management Tools](https://www.softwareadvice.co.nz/directory/1666/social-media/software)
- [Brand Management Software](https://www.softwareadvice.co.nz/directory/1871/brand-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

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| en | <https://www.softwareadvice.com/reputation-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4509/reputation-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4509/reputation-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4509/reputation-management/software> |
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We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.co.nz/software/364802/trustpilot","@type":"ListItem"},{"name":"Text Request","position":6,"description":"Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS platform. 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This solution allows organizations to run social media advertising campaigns, conduct search engine optimization (SEO) programs and analyze digital marketing performance.\n\n\nMarketing 360's UXi websites feature helps users create web pages branded web pages that include call-to-action buttons. In addition, the system provides website templates that can be customized and edited with the help of drag-and-drop functionality.\n\n\nMarketing 360's Natural Listing Ads feature helps users manage organic search results by tracking keyword volume and ranking. In addition, it analyzes competitors' SEO performance with the same keywords and shares real-time reports providing organic conversion rates. The Social Targeting Ads let organizations to segment and target clients on the basis of social details such as age, gender, location and interests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0d4096b-6fa3-4d66-98e5-8f3ac4c06590.png","url":"https://www.softwareadvice.co.nz/software/141364/marketing-360","@type":"ListItem"},{"name":"Agorapulse","position":8,"description":"Agorapulse is a social media management tool that manages social media messages, schedules and publishes content across channels, monitors, and gets stunning reports all in one easy-to-use dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3fe37ecd-f41c-4635-a91f-431091085761.png","url":"https://www.softwareadvice.co.nz/software/124990/agorapulse-marketing","@type":"ListItem"},{"name":"Weave","position":9,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.co.nz/software/158992/weave","@type":"ListItem"},{"name":"Sprout Social","position":10,"description":"Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.\n\nThe solution features a \"Smart Inbox,\" which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.\n\nSprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32682665-d368-42e9-a749-f04c95ec4845.png","url":"https://www.softwareadvice.co.nz/software/423495/sprout-social","@type":"ListItem"},{"name":"Thryv","position":11,"description":"Thryv is AI-powered small business software that helps businesses get found online, win more customers, and drive repeat business. Instead of managing multiple disconnected tools, Thryv brings customer communication, CRM, online scheduling, payments, websites, local listings, reputation management, social media, email and SMS marketing, automation, and AI into one connected platform. Whether you're building your online presence, managing customer relationships, or growing your business, Thryv helps streamline daily operations, improve visibility across traditional and AI-powered search, and save time with intelligent automation. With flexible plans, guided onboarding, and dedicated support, Thryv gives small businesses everything they need to grow with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.softwareadvice.co.nz/software/66581/thryv","@type":"ListItem"},{"name":"Podium","position":12,"description":"Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.\n\nCore features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, recording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp.\n\nPodium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.softwareadvice.co.nz/software/172279/podium","@type":"ListItem"},{"name":"Alchemer","position":13,"description":"Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel.\n\nBeyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring separate tools for each.\n\nAI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution.\n\nAlchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly.\n\nAlchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform.\n\nKey competitive advantages:\n\nEnterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites.\n\nFast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner.\n\nReal human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone.\n\nA unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice.\n\nFlexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26df9a35-eee1-41ff-b7c2-a809629fc110.png","url":"https://www.softwareadvice.co.nz/software/90244/surveygizmo","@type":"ListItem"},{"name":"Yotpo","position":14,"description":"Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.\n\nYotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.\n\nIntegrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.softwareadvice.co.nz/software/40815/yotpo","@type":"ListItem"},{"name":"SocialPilot","position":15,"description":"SocialPilot is a social media management platform used by marketing agencies, small businesses, and in-house marketing teams to schedule, publish, manage, and analyze social media activity across multiple accounts and clients from one platform. It supports 10 social media networks: Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Threads, Bluesky, and Google Business Profile.\n\nPublishing & Scheduling\nSchedule posts individually or in bulk via CSV upload, manage content in a drag-and-drop calendar, set up smart queues, repeat posts, schedule first comments, preview posts before publishing, set UTM parameters, and organize content with tags, custom fields, and notes.\n\nAI Content Creation\nAI Pilot covers caption generation, hashtag suggestions, content variations, post repurposing, brand voice customization, and multilingual content. Additional tools include a built-in image editor, GIF and video support, carousel posts, and audience targeting. AI credits range from 500 on Essentials to unlimited on Ultimate.\n\nSocial Inbox\nA unified inbox consolidates comments, messages, mentions, and story replies (only FB, IG and Lin is supported). Includes inbox automation for auto-replies and bulk actions to manage multiple conversations at once.\n\nAnalytics & Reporting\nPost performance tracking, competitor reports, custom reports, PDF and CSV exports, white-label reports, automated report scheduling, and historical data up to 24 months.\n\nTeam & Client Collaboration\nRole-based permissions, content approval workflows, client approval workflows, client management with unlimited client seats (starting from Premium plan), pending approval reminders, and an advanced white-label platform with custom domain and branding.\n\nIntegrations & Security\nIntegrates with Canva, Zapier, Slack, Google Drive, Dropbox, WordPress, Shopify, Bitly, and more. MCP Server integration allows managing social media directly through Claude AI. Two-Factor Authentication on all plans, with SSO and API access on Enterprise.\n\nPlans & Pricing\nEssentials ($30/mo) — 7 accounts, 1 user, 500 AI credits. Standard ($50/mo) — 15 accounts, 3 users, 1,000 AI credits, social inbox, team collaboration. Premium ($100/mo) — 25 accounts, 6 users, 5,000 AI credits, white-label reports, client management. Ultimate ($200/mo) — 50 accounts, unlimited users, unlimited AI credits, advanced white label, account manager. Enterprise — custom pricing, SSO, API access. Extra accounts available at $4/month on all plans. Extra users available at $5/month on Standard and Premium. Annual billing saves 15%. 14-day free trial, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ce07584-f077-4a26-8151-fd4e255540b8.png","url":"https://www.softwareadvice.co.nz/software/38971/socialpilot","@type":"ListItem"},{"name":"SpotOn","position":16,"description":"SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.\n\n\nSpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.\n\n\nSpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e42e6a9-9a3c-49eb-9da9-226172f89aa1.png","url":"https://www.softwareadvice.co.nz/software/96536/spoton-restaurant","@type":"ListItem"},{"name":"Swell","position":17,"description":"Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. \n\nSwell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4294a40c-1b50-4d1f-be8d-296cae95fb68.png","url":"https://www.softwareadvice.co.nz/software/178288/swell-cx","@type":"ListItem"},{"name":"Textedly","position":18,"description":"Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.\n\n\nTextedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have. Textedly is priced on a per-month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b3622a-3ca6-428a-a855-b5cdf736be03.png","url":"https://www.softwareadvice.co.nz/software/156367/textedly","@type":"ListItem"},{"name":"Broadly","position":19,"description":"Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. \n\n\nBroadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. \n\n\nBroadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.softwareadvice.co.nz/software/336003/broadly","@type":"ListItem"},{"name":"Superchat","position":20,"description":"Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.co.nz/software/252687/superchat","@type":"ListItem"},{"name":"Mention","position":21,"description":"Mention is a media monitoring solution designed to track, analyze, and engage with online conversations related to brands, topics, or public figures. It is used by organizations for tasks such as brand management, public relations campaigns, competitive analysis, crisis management, and market research.\n\nThe platform monitors a wide range of online sources in real-time and provides historical data spanning up to two years. It supports keyword-based and page-based monitoring alerts. Features include sentiment analysis and share of voice metrics, presented through auto-updating reports and dashboards. Dashboards are available in multiple templates and offer analytics on metrics such as reach, volume, sentiment, location, source, and emotion.\n\nThe system includes tools for content creation and curation, supported by artificial intelligence, to assist with social media management. Users can schedule and publish content across major social networks from a centralized interface. Collaborative features include approval workflows and a content library to help maintain consistency across teams.\n\nMention provides real-time alerts when a brand is mentioned online, enabling organizations to address potential issues. It also offers tools for market research and competitive analysis, allowing businesses to monitor industry trends, competitor activities, and other relevant developments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d34d6fcd-99c5-42c9-9ee4-ced48e395aac.png","url":"https://www.softwareadvice.co.nz/software/141322/mention","@type":"ListItem"},{"name":"BrightLocal","position":22,"description":"BrightLocal is a cloud-based local SEO platform designed to help marketing agencies and in-house marketers succeed at local search.\n\nThe dashboard allows users to view marketing performance and determine the extent of local search visibility, identify opportunities, and generate custom reports. Users can manage local citations, track NAP issues and duplicate listings, and search for new citation sites.\n\nUsers can also track keyword rankings at a city, or zip code level.\n\nBrightLocal’s reputation management tools allow users to request, monitor, and display reviews.\n\nBrightLocal offers integration with third-party platforms such as Google Analytics, AgencyAnalytics, and more. It is available on monthly and annual subscriptions and support is offered online and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd55ef61-6306-475c-be63-219faa26b90b.png","url":"https://www.softwareadvice.co.nz/software/216349/brightlocal","@type":"ListItem"},{"name":"Doctible","position":23,"description":"Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and physical therapy practices. The platform provides a virtual waiting room that can be used to screen patients and streamline contactless check-in processes. \n\nWith Doctible, practice staff can utilize automated appointment reminders to save time and prevent no-shows. The platform also includes patient recall technology that monitors visit history and automatically reminds patients to book an appointment via SMS or email. Additionally, Doctible offers online scheduling capabilities for websites, allowing patients to schedule appointments at any time. Other features include email campaigns, reputation and review management, digital intake forms, and more.\n\nPricing information is provided on request by Doctible. Support is provided via an online support portal and other resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/123a8295-abbc-4043-b53c-ef0a29c9b600.png","url":"https://www.softwareadvice.co.nz/software/429531/doctible","@type":"ListItem"},{"name":"Brand24","position":24,"description":"Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.\n\nHow Brand24 Can Positively Impact Your Business?\n\n1. Public Relations\n\nWebsites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.\n\nWith Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.\n\nBrand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. \n\nIn addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.\n\nSome of the most important features include: \n— Presence score\n— Metrics of volume\n— Metrics of engagement\n— Metrics of reach \n— Metrics of sentiment \n— Metrics of influence\n— Custom Reports \n\n2. Competitor Analysis\n\nWith Brand24, you can keep tabs on your competitors' business and industry trends.\n\nYou'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!\n\n3. Customer Insights\n\nMonitoring discussions about your brand may provide you with many valuable customer insights.\n\nFinding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.\n\nA significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.\n\n4. Sentiment Analysis\n\nThanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.\n\nIt can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.\n\nWith Brand24, you can quickly check whether the mentions are positive, negative or neutral.\n\nPR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.\n\n5. Influencer Marketing\n\nBrand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! \n\nBrand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.\n\n6. Customer Service\n\nBrand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.\n\nOur tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.\n\nOur Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.\n\nAs you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7ff91c-dafb-461f-a86b-996d14b1fa87.png","url":"https://www.softwareadvice.co.nz/software/24347/brand24","@type":"ListItem"},{"name":"XM for Customer Experience","position":25,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm","@type":"ListItem"}],"numberOfItems":25}
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