---
description: Page 9 - Discover the best Contact Centre Software in New Zealand. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 9 - Best Contact Centre Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Contact Centre Software

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## Products

1. [Diabolocom](https://www.softwareadvice.co.nz/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
2. [Surfboard](https://www.softwareadvice.co.nz/software/380072/surfboard) — 4.6/5 (9 reviews) — Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift plann...
3. [ClarityTel](https://www.softwareadvice.co.nz/software/28453/clarity-business-voip) — 4.8/5 (8 reviews) — Clarity Business VoIP is a cloud-based phone solution designed for businesses of all sizes. The solution allows organ...
4. [IPscape](https://www.softwareadvice.co.nz/software/357291/ipscape) — 4.9/5 (8 reviews) — Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scal...
5. [Pypestream](https://www.softwareadvice.co.nz/software/185017/pypestream) — 4.8/5 (8 reviews) — Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to i...
6. [InGenius](https://www.softwareadvice.co.nz/software/119710/ingenius) — 4.9/5 (8 reviews) — Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage a...
7. [NICE Workforce Management](https://www.softwareadvice.co.nz/software/253701/nice-workforce-management) — 4.9/5 (7 reviews) — The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves mor...
8. [Luware Nimbus](https://www.softwareadvice.co.nz/software/445711/luware-nimbus) — 4.4/5 (7 reviews) — Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for re...
9. [LiveOps](https://www.softwareadvice.co.nz/software/49337/liveops) — 3.7/5 (6 reviews) — LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction reco...
10. [VoiceAnalytics](https://www.softwareadvice.co.nz/software/263236/voiceanalytics) — 4.8/5 (6 reviews) — VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system...
11. [F-RevoCRM](https://www.softwareadvice.co.nz/software/366747/f-revocrm) — 4.3/5 (6 reviews) — F-RevoCRM is a cloud-based, open-source customer relationship management (CRM) software designed for businesses in th...
12. [Twilio Flex](https://www.softwareadvice.co.nz/software/390119/twilio-flex) — 5.0/5 (6 reviews) — Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of the...
13. [SanCCS](https://www.softwareadvice.co.nz/software/443166/sanccs) — 5.0/5 (6 reviews) — SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of exp...
14. [MiContact Center Business](https://www.softwareadvice.co.nz/software/20728/micontact) — 4.2/5 (5 reviews) — Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such a...
15. [AuguTech](https://www.softwareadvice.co.nz/software/34570/augutech) — 4.8/5 (5 reviews) — AuguTech delivers. It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solutio...
16. [C2Perform](https://www.softwareadvice.co.nz/software/43900/educationfolder) — 4.4/5 (5 reviews) — EducationFolder is a cloud-based training and performance management solution for call center agents. Key features in...
17. [DialerAI](https://www.softwareadvice.co.nz/software/442886/dialerai) — 4.8/5 (5 reviews) — DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with proce...
18. [Servetel](https://www.softwareadvice.co.nz/software/184558/servetel-cloud-call-center) — 3.4/5 (5 reviews) — Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a pr...
19. [PhoneCall](https://www.softwareadvice.co.nz/software/63601/phonecall) — 4.6/5 (5 reviews) — PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using A...
20. [Quvu](https://www.softwareadvice.co.nz/software/151402/quvu) — 4.2/5 (5 reviews) — Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dia...
21. [CallMiner Eureka](https://www.softwareadvice.co.nz/software/343881/callminer-eureka) — 4.6/5 (5 reviews) — As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate cust...
22. [Pointel Configuration Management Solution](https://www.softwareadvice.co.nz/software/333039/pointel-configuration-management-solution) — 5.0/5 (5 reviews) — Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations e...
23. [Knowlarity](https://www.softwareadvice.co.nz/software/337799/knowlarity) — 4.0/5 (5 reviews) — Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of comp...
24. [Dezide](https://www.softwareadvice.co.nz/software/187987/dezide) — 4.2/5 (5 reviews) — Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue manag...
25. [Mosaicx](https://www.softwareadvice.co.nz/software/367101/mosaicx) — 3.8/5 (5 reviews) — Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experien...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)

## Links

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-----

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The solution also automatically records all inbound and outbound calls for quality monitoring.\n\n\nClarity Business VoIP offers a scalable architecture that allows businesses to meet increased demand when required.\n\n\nSupport is offered via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37f2dc98-7126-419a-8c02-44b2e282a59b.png","url":"https://www.softwareadvice.co.nz/software/28453/clarity-business-voip","@type":"ListItem"},{"name":"IPscape","position":4,"description":"Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integrates with Microsoft Teams, Microsoft Power BI and Microsoft Dynamics. Connect with customers through voice, webchat, email and SMS. The platform includes advanced integration capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64838adc-1965-474a-90b6-308e36763614.png","url":"https://www.softwareadvice.co.nz/software/357291/ipscape","@type":"ListItem"},{"name":"Pypestream","position":5,"description":"Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments. \n\n\nCustomers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa.\n\n\nPypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08ae44b2-6a5f-4eb9-9ec8-708f1d3abd97.png","url":"https://www.softwareadvice.co.nz/software/185017/pypestream","@type":"ListItem"},{"name":"InGenius","position":6,"description":"Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM.\n\n\nIt includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensuring all information captured by users is automatically transferred when calls are forwarded to subsequent agents.\n\n\nIngenius facilitates integration with several third-party applications such as Microsoft Dynamics 365, Salesforce, ServiceNow, Twilio, Genesys, Cisco, Avaya and more. Pricing is available on request and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06d4d13-161f-4477-9c61-005d89b9dac4.png","url":"https://www.softwareadvice.co.nz/software/119710/ingenius","@type":"ListItem"},{"name":"NICE Workforce Management","position":7,"description":"The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves more effective workforce planning, scheduling, and optimization—all in a single, cloud-powered platform. 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LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7144e17e-ee64-4775-8cdc-2e601814acee.png","url":"https://www.softwareadvice.co.nz/software/49337/liveops","@type":"ListItem"},{"name":"VoiceAnalytics","position":10,"description":"VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system.\n\nThe platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation.\n\nBased on the results of this analysis, it provides insights\nin the form of reports, graphic visualizations and overview dashboards.\n\nUsing VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories.\n\nVoiceAnalytics gives them the power to improve:\n\n• Quality Monitoring\n• Customer Experience\n• Compliance\n• Productivity\n• Revenue Generation\n• Agent Experience","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7db9eec1-6e05-4f5f-8a3d-a0c10e1eed41.jpeg","url":"https://www.softwareadvice.co.nz/software/263236/voiceanalytics","@type":"ListItem"},{"name":"F-RevoCRM","position":11,"description":"F-RevoCRM is a cloud-based, open-source customer relationship management (CRM) software designed for businesses in the Japanese market. This software can be used by sales and service departments to manage all customer data and access activity in real-time. F-RevoCRM is suitable for various use cases such as managing data for leads, cases, inquiries, and sales. It offers built-in workflows that trigger action-based tasks, such as automated emails, as well as a customer portal option.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/239c8763-c22a-4541-9980-3fbba9d38fc4.png","url":"https://www.softwareadvice.co.nz/software/366747/f-revocrm","@type":"ListItem"},{"name":"Twilio Flex","position":12,"description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0527f760-9642-4c9d-bc08-015ada8cceb7.png","url":"https://www.softwareadvice.co.nz/software/390119/twilio-flex","@type":"ListItem"},{"name":"SanCCS","position":13,"description":"SAN Softwares is a renowned company that provides Hosted and On-Premises Call Center Solutions having 25 years of experience, we have created a call center solution named SanCCS that enables businesses to add agents to different departments and efficiently route their calls for faster growth. SAN Software is known as the best Call Center Software Solution provider in the market today, if you are looking for an advanced and widely-accepted call center solution for your business, consider.\n\nSanCCS provides Blended Dialer, Quality Module, Co-Browsing and Omni-Channel platforms like WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, video calling and Ticket Management Software.\n\nMain Features : Multiple Dialing Modes, Dynamic Agent Pacing, Automated Call Distribution, API Integration, and Missed Call Auto Call Backs and may more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f337013b-f725-4d7d-83a4-f396eb1ef82c.png","url":"https://www.softwareadvice.co.nz/software/443166/sanccs","@type":"ListItem"},{"name":"MiContact Center Business","position":14,"description":"Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.\n\n\nMitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.\n\n\nCalls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.\n\n\nAdditionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.\n\n\nSupport is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a4746b9-8868-47a6-be76-f185bc445e21.jpeg","url":"https://www.softwareadvice.co.nz/software/20728/micontact","@type":"ListItem"},{"name":"AuguTech","position":15,"description":"AuguTech delivers.  It's industry leading cloud based CX platform with comprehensive CRM and predictive dialer solution is suitable for midsize and enterprise businesses.  Key features ​include: enhanced IVR & intelligent routing capabilities, custom integrations using advanced API protocols, comprehensive reporting metrics, full call recording capabilities including PCI compliant call redaction, real-time conversational analytics, and their award-winning customer service experience. \n\nAuguTech can set customized outbound caller IDs displaying real working local numbers.  Through our platform, 100's of targeted local numbers can be automatically rotated when outbound dialing.  Our answering machine detection functionality is able to filter a majority of answering machines and connect agents to more live prospects. \n\nAgents can be logged in remotely with just a head set and a web browser.  AuguTech's intuitive agent interface can display a script for the agents to read with completed custom fields like name, address, revenue, income, etc., google maps, automated call back schedulers and user stats. \n\nManagers have full access to the advanced “Administrator Dashboard” which enables them to monitor and control all aspects of the contact center in real-time. This, among many other functionalities, empowers managers with the ability to increase productivity and profitability by keeping wait times marginal and contact rates high.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb7ed8c1-d589-4507-832f-98e3ce6ea31d.png","url":"https://www.softwareadvice.co.nz/software/34570/augutech","@type":"ListItem"},{"name":"C2Perform","position":16,"description":"EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.\n\n\nEducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.\n\n\nEducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5b80a0f-b91d-4acb-9c23-af7cd1f1bb76.jpeg","url":"https://www.softwareadvice.co.nz/software/43900/educationfolder","@type":"ListItem"},{"name":"DialerAI","position":17,"description":"DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with processes related to live call transfer, interactive voice response (IVR) and voice broadcasting. Its key features include concurrent calling, voicemail detection, text-to-speech conversion and campaign analytics. \n\n\nThe application helps users design phone surveys and capture responses via recorded messages or multi-level IVR technology. Marketing teams can use the solution to auto-dial leads, play pre-recorded advertisements and run campaigns. Further, the system allows agents to detect faulty or silent calls and manage call volumes.    \n\n\nDialerAI comes with a dashboard, which enables managers to measure call performance, calculate the number of abandoned calls and generate reports in real-time. The solution is available on a monthly subscription and support is provided via email, phone, chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a23bd62-479c-4fd9-9fc0-1ebb9935e2fa.png","url":"https://www.softwareadvice.co.nz/software/442886/dialerai","@type":"ListItem"},{"name":"Servetel","position":18,"description":"Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including:\n\n-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \n-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \n-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \n-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. \n\nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25636666-627f-4bb5-9345-cae2ad563993.png","url":"https://www.softwareadvice.co.nz/software/184558/servetel-cloud-call-center","@type":"ListItem"},{"name":"PhoneCall","position":19,"description":"PhoneCall is a cloud-based solution that helps businesses streamline processes across telemarketing campaigns using AI-enabled predictive dialers, text-to-speech technology and more. Managers and leaders can search agent names to monitor calls and intervene through voice or chat, facilitating overall supervision.\n\n\nPhoneCall’s predictive dialing module utilizes big data and machine learning technologies to manage inbound/outbound communications and automatically schedule, route and redirect calls to agents. It compresses, encrypts and archives all call recordings on a centralized platform, letting managers gain visibility through established audit trails. Additionally, users can gain insights into call center productivity based on multiple criteria such as agent performance, sales pitches, contact changes, call metrics and more.\n\n\nPhoneCall comes with an application programming interface (API), which enables businesses to integrate the system with several third-party solutions. It is available on a pay-as-you-go model and support is extended via phone, live chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/382e3d03-8eee-4f47-ba89-9ea079fbda10.png","url":"https://www.softwareadvice.co.nz/software/63601/phonecall","@type":"ListItem"},{"name":"Quvu","position":20,"description":"Quvu is a cloud-based call center solution designed to help businesses streamline processes related to predictive dialing, targeted campaigns, workforce management, call recording and more. Professionals can create or edit call queues and gain visibility into campaign sales, abandoned calls and Do Not Call (DNC) compliance metrics on a centralized platform.\n\n\nQuvu allows supervisors to monitor agents' performance during calls and use the search functionality to retrieve call recordings based on number, agent, queue, disposition, data or file source and campaign. Administrators can analyze key performance indicators (KPIs) and visualize data in the form of graphs according to requirements. Additionally, its preview dialer enables professionals to view important customer details before calls to improve overall retention rates.\n\n\nQuvu lets businesses download call recordings and configure secure access permissions for staff members using passwords. Pricing is based on customers' requirements and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05f8bb35-d1b0-4bd3-b7a9-2d04bc6c61d6.png","url":"https://www.softwareadvice.co.nz/software/151402/quvu","@type":"ListItem"},{"name":"CallMiner Eureka","position":21,"description":"As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning,   CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization.\n\nThe CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction.\n\nCallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions.\n\nAdditionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth.\n\nCallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership.\n\nCallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f05cedd9-b417-4219-b223-afb9afa05b4e.png","url":"https://www.softwareadvice.co.nz/software/343881/callminer-eureka","@type":"ListItem"},{"name":"Pointel Configuration Management Solution","position":22,"description":"Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations environment in one place. CMS provides you with a centralized vision of your Genesys configuration environment to help proactively manage, track quickly, process the configuration changes, and optimize your Genesys Infrastructure.\n\nCMS helps your operators to ensure changes introduced do not conflict with each other before rollout. Capture a complete snapshot of configuration objects as versions and assess the changed objects by comparing the snapshots with configuration server objects. It provides comparisons and auditing capabilities such as tracking and reporting the changes and rollback of the misconfigured configuration to its pre-change state.\n\nDifferent graphical representations let you verify the configuration changes at a glance if the configurations of your configuration versions are a consistent and complete understanding of how the configuration of one item affects another item.\n\nIt provides a flexible dashboard feature that gives a high visibility of changes made in the Genesys CME. Restriction to unauthorized & duplicate configuration server parameter modifications that end with cost reduction. Reinforce and strengthen your contact center performance. Better quality of service with faster restoration capability. Records high volume real-time data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0075d88-aced-4c7f-9917-da1c7e5f1e81.png","url":"https://www.softwareadvice.co.nz/software/333039/pointel-configuration-management-solution","@type":"ListItem"},{"name":"Knowlarity","position":23,"description":"Knowlarity is one of Asia’s leading cloud communication companies. It powers the business communication needs of companies with scalable & robust Cloud-based business communication solutions. Its innovative  solutions in Voice, Video & AI are leveraged by top companies like MG Motors, OYO, Marks & Spencers, PolicyBazaar.com & IndiaMart\n\n\nKnowlarity’s cloud communication solutions empower businesses to operate on an effective communication network via various cloud solutions such as Click-to-call, Number Masking, Multi-Level IVR System, Toll-free Number, AI-powered Speech Analytics, ChatBots/VoiceBots, WhatsApp Business API and much more. \n\nIts solutions are trusted by over 6000+ businesses across 65+ countries, Knowlarity empowers businesses across every industry to realize the complete prowess of cloud-based communication. With over 300+ employees, it provides businesses unparalleled reliability and intelligence by enabling business communication.\n\nKnowlarity’s cloud communication technology is utilized by companies across industries. Top Companies in Finance, IT/Software, Edutech, Automobile, Logistics & Delivery, E-Commerce, Healthcare Sector, facilitate business communication and optimize operations by integrating Knowlarity Solutions with their CRM & marketing automation software. Core Processes like customer support, remote work, lead generation, delivery and marketing efforts are streamlined via Knowlarity’s state-of-the-art solutions,\n\nThese are some of the most popular Solutions of Knowlarity-\n\nCloud Contact Center:  A holistic voice solution that is hosted on the cloud. It streamlines voice operations for businesses to derive more ROI out of the interactions that they have with their customers. Easy to integrate with CRM & other solutions to drive cohesive customer engagement efforts. \n\nVirtual Number: A cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries, departments & even offices. Businesses can use local, toll-free and international virtual business numbers to expand their market reach and offer customers ease of accessibility while reducing their in-house costs on infrastructure and operations.\n\nIVR: \nInteractive Voice Response (IVR) is a technology leveraged by businesses to automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It functions on DTMF input done by the customer. With IVR, a business can interact with callers & route calls to agents when required.\n\nChatBots & VoiceBots: Conversational AI-powered Bots let a business automate engagement at many levels. A business can automate conversations for support, lead generation & more with ChatBots and VoiceBots. It is built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.\n\nSpeech Analytics Platform: The Speech Analytics platform lets businesses build an easy-to-use application & helps them get closer towards their customer intent empathy basis sentiment analysis. A business can analyze phone calls quickly & accurately through speech to text transcription. A business can analyze 100% customer interactions to derive unmatched business intelligence.\n\nWhatsApp Business API: The WhatsApp Business API is a solution for businesses to interact with customers and leverage the 2 billion active user base. Businesses can drive engagement for sales, support, operations etc. Knowlarity is a WhatsApp Business Solution Provider that helps businesses lower costs, enhance support & boost lead generation.\n\nVideo API-  Knowlarity’s Video APIs/SDKs help businesses build video experience within the Website/App. Businesses can seamlessly integrate video communication in their strategy - Client Meeting, Consultations, Remote Work & much more. The Video Solution comes with a slew of features like video recordings and dashboards to help businesses learn more about their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51413952-d026-43c0-96e2-7c6da5b0e4ea.jpeg","url":"https://www.softwareadvice.co.nz/software/337799/knowlarity","@type":"ListItem"},{"name":"Dezide","position":24,"description":"Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.\n\n\nAdvisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues.\n\n\nAdvisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.\n\n\nAdvisor offers contact center module, which helps users route and manage queries over the phone. Users can provide a guide to customers that contains frequently asked questions and their answers. Customers can also use the search engine to search for guides and articles. Pricing is per user per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/305c203c-9d4a-47a3-8319-19c95ce67472.png","url":"https://www.softwareadvice.co.nz/software/187987/dezide","@type":"ListItem"},{"name":"Mosaicx","position":25,"description":"Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.\n\nIntelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.\n\nMosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA can also operate simultaneously, allowing customers to communicate by phone and text at the same time.\n\nMosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx.\n\nMosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved.\n\nLiving in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d49967cd-db04-48e2-868c-a1e45414a9df.jpeg","url":"https://www.softwareadvice.co.nz/software/367101/mosaicx","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4389/contact-center/software?page=9#itemlist","numberOfItems":25}
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