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description: Page 2 - Discover the best Contact Centre Software in New Zealand. Compare top Contact Centre Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Contact Centre Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Contact Centre Software

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## Products

1. [Kixie PowerCall](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (293 reviews) — Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platf...
2. [Front](https://www.softwareadvice.co.nz/software/44733/front) — 4.5/5 (286 reviews) — Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptio...
3. [MiVoice Business Solution](https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience ...
4. [Superchat](https://www.softwareadvice.co.nz/software/252687/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
5. [CloudTalk](https://www.softwareadvice.co.nz/software/71871/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
6. [VICIdial](https://www.softwareadvice.co.nz/software/33171/vicidial) — 4.7/5 (264 reviews) — VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety...
7. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
8. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
9. [XM for Customer Experience](https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
10. [RingCX](https://www.softwareadvice.co.nz/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) — RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology a...
11. [Aspect Workforce](https://www.softwareadvice.co.nz/software/35655/aspectwork) — 4.2/5 (251 reviews) — Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and emplo...
12. [Zoom Phone](https://www.softwareadvice.co.nz/software/123022/zoom-phone) — 4.5/5 (243 reviews) — Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors co...
13. [Convin](https://www.softwareadvice.co.nz/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
14. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
15. [Telnyx Suite](https://www.softwareadvice.co.nz/software/66273/telnyx-suite) — 4.8/5 (195 reviews) — Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS,...
16. [Intermedia Unite](https://www.softwareadvice.co.nz/software/146704/intermedia-unite) — 4.7/5 (188 reviews) — Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterpris...
17. [Vivantio](https://www.softwareadvice.co.nz/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
18. [PhoneBurner](https://www.softwareadvice.co.nz/software/28049/phoneburner) — 4.8/5 (176 reviews) — PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highl...
19. [LogMeIn Rescue](https://www.softwareadvice.co.nz/software/355864/rescue) — 4.6/5 (163 reviews) — LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to the...
20. [CallTools](https://www.softwareadvice.co.nz/software/223069/calltools) — 4.8/5 (155 reviews) — CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optim...
21. [ServiceNow Customer Service Management](https://www.softwareadvice.co.nz/software/356274/servicenow) — 4.4/5 (151 reviews) — ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless cust...
22. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
23. [Lime CRM](https://www.softwareadvice.co.nz/software/120085/lime-crm) — 4.3/5 (145 reviews) — Lime CRM is a customer relationship management (CRM), which helps businesses in utility, real estate, wholesale, cons...
24. [TenFold](https://www.softwareadvice.co.nz/software/158638/tenfold-sales-dialer) — 4.7/5 (143 reviews) — Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with...
25. [UJET](https://www.softwareadvice.co.nz/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software)
- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)

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Get started today with a free trial at kixie.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.softwareadvice.co.nz/software/28441/kixie-powercall","@type":"ListItem"},{"name":"Front","position":2,"description":"Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. \n\nWith Front, teams can centralize messages across channels, route them to the right person and unlock visibility and insights across all of their customer operations. Additionally, it drives operational efficiency that prevents churn, improves retention and propels customer growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.softwareadvice.co.nz/software/44733/front","@type":"ListItem"},{"name":"MiVoice Business Solution","position":3,"description":"MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. \n\nYou choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution","@type":"ListItem"},{"name":"Superchat","position":4,"description":"Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.co.nz/software/252687/superchat","@type":"ListItem"},{"name":"CloudTalk","position":5,"description":"CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.\n\nEnjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.\nTrusted by over 4,000 companies such as Nokia, Glovo, and Valutico.\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.softwareadvice.co.nz/software/71871/cloudtalk","@type":"ListItem"},{"name":"VICIdial","position":6,"description":"VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.\n\n\nVICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.\n\n\nOther features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.\n\n\nSupport is available online and via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c75171b-6d7a-480a-bf7a-716dc33c3de6.png","url":"https://www.softwareadvice.co.nz/software/33171/vicidial","@type":"ListItem"},{"name":"Calabrio ONE","position":7,"description":"Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":8,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"ListItem"},{"name":"XM for Customer Experience","position":9,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.co.nz/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"RingCX","position":10,"description":"RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-friendly design. At its core, RingCX leverages RingSense™ AI technology, providing an AI-first approach to customer interactions. This is complemented by an omnichannel contact center that brings together various communication platforms into one unified solution. Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.\n\nSmarter Customer Experiences\nRingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates.\n\nDisruptive Packaging and Cost-Effective Pricing\nRingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain.\n\nEnhanced Customer Experience\nRingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency.\n\nConclusion\nRingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.softwareadvice.co.nz/software/24307/ringcentral-contact","@type":"ListItem"},{"name":"Aspect Workforce","position":11,"description":"Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and employee satisfaction in contact centers. Designed to streamline workforce operations, Aspect Workforce allows organizations to align staffing, reduce costs, and cultivate an adaptable, engaged team environment.\n\nWhy Aspect Workforce?\nIn a dynamic business landscape, success hinges on managing resources effectively. Highly rated across North America, Aspect Workforce provides powerful tools that enable managers to make data-driven staffing decisions. The solution aligns employee skills, availability, and workload with business needs, empowering teams to achieve objectives with minimal disruptions.\n\nCore Capabilities:\nPrecise Forecasting for Smarter Planning: Aspect Workforce uses historical data and algorithms to forecast accurately, enabling managers to anticipate demand fluctuations and staff effectively. This proactive approach ensures stable service levels and fewer last-minute adjustments, enhancing operational stability.\n\nEffortless, Automated Scheduling: With Aspect Workforce, scheduling is simplified by automating shifts based on employee skills, availability, and preferences. This not only reduces administrative tasks but also aligns schedules with organizational goals and employee preferences, reducing overtime, enhancing engagement, and fostering productivity.\n\nReal-Time Tracking: Aspect Workforce offers real-time visibility into adherence, allowing managers to monitor activity and respond quickly to issues. This instant insight helps ensure accountability, maximize productivity, and maintain high service quality.\n\nEmployee Self-Service: Aspect Workforce’s user-friendly portal empowers employees to manage their schedules, request changes, and access performance updates. This autonomy improves decision-making and enhances job satisfaction, balancing work-life needs with efficiency.\n\nSeamless Integrations: Aspect Workforce integrates with HR, payroll, CRM, and business intelligence systems, ensuring consistent data and streamlined workflows. This unified approach promotes accuracy and aligns teams with larger organizational goals.\n\nBeyond Workforce Management:\nInsights for Better Decisions: Comprehensive dashboards provide managers with real-time metrics, helping supervisors automate routine monitoring, focus on improvements, and respond proactively to challenges, which boosts productivity and aligns with objectives.\n\nCost-Effective Workforce Planning: Aspect Workforce allows businesses to optimize staffing, aligning workforce capacity with workload needs, reducing labor costs without compromising service quality. This efficiency helps free resources for other critical needs.\n\nSupporting Every Role:\n- Employees: Aspect Workforce offers transparency and control, allowing team members to manage schedules and preferences, improving satisfaction by balancing personal and professional needs.\n- Supervisors: Managers can monitor adherence and performance metrics, addressing productivity concerns quickly and making timely, informed decisions to drive efficiency.\n-Workforce Planners: Aspect Workforce provides data-driven insights, enabling planners to forecast and adjust schedules in real time, aligning resources with business demand and supporting consistent performance.\n\nThe Aspect Workforce Advantage:\nAspect Workforce is designed to deliver maximum value, supporting operational efficiency without high costs or complexity. Its accessibility and adaptability make it an ideal choice for businesses of all sizes, from mid-market companies to large enterprises. Aspect Workforce empowers organizations to streamline workforce management, boost productivity, and cultivate a motivated workforce, maintaining a competitive edge in today’s fast-paced environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca9d50c3-3550-44b6-8efc-f454e0fe0f8c.png","url":"https://www.softwareadvice.co.nz/software/35655/aspectwork","@type":"ListItem"},{"name":"Zoom Phone","position":12,"description":"Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality.\n\nThe platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on.\n\nZoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0f74b52-b239-4a95-9fa6-3741829ef552.jpeg","url":"https://www.softwareadvice.co.nz/software/123022/zoom-phone","@type":"ListItem"},{"name":"Convin","position":13,"description":"Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.\n\nAI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.\n\n\nReal-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.\n\n\nSupervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.\n\n\nAutomated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.\n\n\nAutomated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents.\n\n\nAI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base.\n\n\nConvin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends.\n\n\nConversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes.\n\n\nCustomer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.softwareadvice.co.nz/software/404632/convin","@type":"ListItem"},{"name":"JustCall","position":14,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.co.nz/software/75453/justcall","@type":"ListItem"},{"name":"Telnyx Suite","position":15,"description":"Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP trunking, messaging API, voice API, lookup API, programmable fax API, and wireless services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd0d2b9e-7a9d-470a-aa6c-42d6e4cf57e4.png","url":"https://www.softwareadvice.co.nz/software/66273/telnyx-suite","@type":"ListItem"},{"name":"Intermedia Unite","position":16,"description":"Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.\n\n\nKey features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.\n\n\nIntermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4caaa965-d31c-47fc-9e4e-e78ac0ed6ccc.png","url":"https://www.softwareadvice.co.nz/software/146704/intermedia-unite","@type":"ListItem"},{"name":"Vivantio","position":17,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.co.nz/software/394868/vivantio-pro","@type":"ListItem"},{"name":"PhoneBurner","position":18,"description":"PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations.  The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.\n\nThe PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. \n\nUse the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails,  one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.\n\nPhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.\n\nThe solution is available on a monthly subscription basis and provides customer support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1e4b59-9ce2-4309-b933-12d6217bdaf7.png","url":"https://www.softwareadvice.co.nz/software/28049/phoneburner","@type":"ListItem"},{"name":"LogMeIn Rescue","position":19,"description":"LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.\n\n\nThe remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.\n\n\nThe video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bcecee8-4426-4fdb-adfd-e4c42bebd8f2.png","url":"https://www.softwareadvice.co.nz/software/355864/rescue","@type":"ListItem"},{"name":"CallTools","position":20,"description":"CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.\n\nCallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. \n\n\nUnleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.softwareadvice.co.nz/software/223069/calltools","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":21,"description":"ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.\n\nCSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.\n\nWith CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.\n\nThe platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. \n\nThe ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.\n\nIn summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.softwareadvice.co.nz/software/356274/servicenow","@type":"ListItem"},{"name":"CTM","position":22,"description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"Lime CRM","position":23,"description":"Lime CRM is a customer relationship management (CRM), which helps businesses in utility, real estate, wholesale, construction, machinery, membership and consultancy sectors access and handle customer interactions, history notes, agreements, contacts, to-dos, marketing activities, projects and more on a unified platform. It helps supervisors visualise key performance indicators (KPIs) to streamline decision-making processes in real-time.\n\nLime CRM enables managers to receive calendar or email notifications about added client conversations and create personalized data views by saving specific filters. Businesses can generate reports on follow-up activities, sales pipelines or other metrics and utilize the search functionality to retrieve relevant information from the system. Additionally, it helps organizations ensure compliance with General Data Protection Regulation (GDPR) standards.\n\nLime CRM integrates with various third-party systems such as HubSpot, Zapier, Microsoft Outlook, Gmail and more. The product is available on monthly subscriptions and support is extended via FAQs, documentation, phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.softwareadvice.co.nz/software/120085/lime-crm","@type":"ListItem"},{"name":"TenFold","position":24,"description":"Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.\n\n\nTenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.\n\n\nTenfold can be implemented with little to no change to existing IT infrastructure.\n\n\nTenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.softwareadvice.co.nz/software/158638/tenfold-sales-dialer","@type":"ListItem"},{"name":"UJET","position":25,"description":"UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).\n\n\nIn-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.\n\n\nUJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.softwareadvice.co.nz/software/344338/ujet","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4389/contact-center/software?page=2#itemlist","numberOfItems":25}
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