---
description: Discover the best Issue Tracking Software in New Zealand. Compare top Issue Tracking Software tools with customer reviews, pricing and free demos.
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title: Best Issue Tracking Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Issue Tracking Software

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [Vision Helpdesk](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segm...
4. [Volley](https://www.softwareadvice.co.nz/software/258412/volley) — 4.7/5 (69 reviews) — Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and...
5. [AuditFindings.com](https://www.softwareadvice.co.nz/software/76830/auditfindings) — 4.8/5 (8 reviews) — AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provide...
6. [BugHerd](https://www.softwareadvice.co.nz/software/23703/bugherd) — 4.7/5 (65 reviews) — It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. There's no need f...
7. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15497 reviews) — Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from st...
8. [GitHub](https://www.softwareadvice.co.nz/software/397820/github) — 4.8/5 (6206 reviews) — GitHub is a project management and code sharing platform that allows users to share their codes with others and creat...
9. [ClickUp](https://www.softwareadvice.co.nz/software/123064/clickup) — 4.6/5 (4635 reviews) — ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing depart...
10. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
11. [Wrike](https://www.softwareadvice.co.nz/software/3777/wrike-pm) — 4.4/5 (3042 reviews) — Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in ...
12. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
13. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
14. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
15. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
16. [Zoho Projects](https://www.softwareadvice.co.nz/software/392421/zoho-projects) — 4.5/5 (872 reviews) — Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, a...
17. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
18. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
19. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
20. [Spiceworks Cloud Help Desk](https://www.softwareadvice.co.nz/software/365499/spiceworks-network-management-software) — 4.4/5 (586 reviews) — Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administ...
21. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
22. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
23. [Salesforce Platform](https://www.softwareadvice.co.nz/software/319631/salesforce-platform) — 4.4/5 (407 reviews) — Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and ...
24. [Shortcut](https://www.softwareadvice.co.nz/software/164467/clubhouse) — 4.6/5 (363 reviews) — Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamli...
25. [Quickbase](https://www.softwareadvice.co.nz/software/100934/quick-base) — 4.4/5 (333 reviews) — Quickbase is a no-code/low-code operations platform that helps small businesses, mid-market companies, and enterprise...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.co.nz/directory/4310/cafm/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software)
- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)
- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)

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| en | <https://www.softwareadvice.com/issue-tracking/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4318/issue-tracking/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software> |
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Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.\n\n\nUsers can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.\n\n\nVision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. 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Development teams can receive automated email notifications about new comments, responses or notes. Additionally, managers can highlight issues using annotation tools, add comments and request feedback from specific users through @mentions.\n\nVolley facilitates integration with several third-party applications, such as Jira and Trello. Pricing is available on annual subscriptions and support is extended via live chat, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4f11ecf-b3ee-44fd-8d1f-91cf31d4739c.png","url":"https://www.softwareadvice.co.nz/software/258412/volley","@type":"ListItem"},{"name":"AuditFindings.com","position":5,"description":"AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provides easy access to key information. Various widgets on it help users to view audit related information. Some of these widgets include: Issue by Audit, Issues Assigned to Me, RecentlyModified, Issue Aging/Past Due and Issues I Follow.\n\n\nAuditFindings.com features issue tagging that allows auditors to flag specific issues for customized reporting. The platform provides a social commenting option which allows multiple users to discuss and share resolution ideas. To minimize the time in informing auditors about outstanding audit items or uncorrected items, AuditFindings.com has an automatic notification function which notifies auditors on a regular basis. AuditFindings.com makes it easy to import and export files in Microsoft Excel or PDF format. One of the many convenient functions includes web-based access that provides information to an entire team through a web-link, without any requirement of installing and maintaining a software. The software makes it easy to share and upload documents like audit reports in supported formats.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bb3a66c-26b7-4a0c-b81f-aa01e8e10ef5.png","url":"https://www.softwareadvice.co.nz/software/76830/auditfindings","@type":"ListItem"},{"name":"BugHerd","position":6,"description":"It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. \n\nThere's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs.  They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information.\n\nBugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information\n\nEvery piece of feedback is automatically turned into a task for your team to track and action. \n \nIf you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click. \n\nBugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. \n\nTry BugHerd free today with a 7-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16033ec3-7541-4660-b839-c35fc4eed0cb.png","url":"https://www.softwareadvice.co.nz/software/23703/bugherd","@type":"ListItem"},{"name":"Jira","position":7,"description":"Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease.\nUsers can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work.\nJira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.\nA mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1b492c5-8a97-4b86-a422-d317b2480afa.png","url":"https://www.softwareadvice.co.nz/software/4315/jira","@type":"ListItem"},{"name":"GitHub","position":8,"description":"GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments including personal, open-source and business codes. It is available both on-premise and via cloud-based deployment.\n\n\nUsers can save all versions of their code and collaborate with other users by inviting them or tagging them with @mentions. Developers can join communities wherein they can follow open-source projects, leverage already-created codes for experiments, make suggestions and contribute to a project. All the contributions in open-source projects are recorded in developers’ profiles.\n\n\nBusinesses of all sizes use GitHub as an integrated tool for code development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0cfa614-0cde-454f-b5f0-aed4c83f6a76.png","url":"https://www.softwareadvice.co.nz/software/397820/github","@type":"ListItem"},{"name":"ClickUp","position":9,"description":"ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, collaborate, and track goals in a single workspace. It is cloud-based and accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. Core features include task management with 15-plus view types such as List, Board, Gantt, and Calendar; custom workflows and automations; collaborative Docs and Wikis; real-time Chat; Goals and OKR tracking; built-in Time Tracking; Dashboards; Whiteboards; Sprints for agile teams; and Forms for intake requests. An AI layer called Brain is embedded throughout the workspace, offering writing assistance, summarization, automated workflows, and autonomous AI agents that can execute multi-step tasks. Over 1,000 integrations connect ClickUp to tools like Google Workspace, Slack, GitHub, and Salesforce. A free plan is available with unlimited tasks and members. Support is provided around the clock via live chat and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/a05e90757d45fd56faa93611eb55814d/clickup.png","url":"https://www.softwareadvice.co.nz/software/123064/clickup","@type":"ListItem"},{"name":"Freshdesk","position":10,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Wrike","position":11,"description":"Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting. Powered by the Wrike Work Intelligence® Graph, AI acts reliably inside the same roles, permissions, and access controls as your people, making AI-driven actions part of the auditable record of how work gets done. More than 20,000 organizations worldwide, including Siemens, Walmart, and NVIDIA, trust Wrike to deliver their most important work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b4158bfc-a55c-4d3a-baf8-b0316f604753.png","url":"https://www.softwareadvice.co.nz/software/3777/wrike-pm","@type":"ListItem"},{"name":"Zoho Desk","position":12,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":13,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":14,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.nz/software/83835/engagebay","@type":"ListItem"},{"name":"Zoho Projects","position":16,"description":"Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, allocating tasks, recording time logs, relaying project updates, effective team collaboration, gathering analytical insights via reports and monitoring bugs are some of the salient benefits that one can derive from this dynamic project management solution.\n\nBespoke features like industry-specific project templates that act as a launchpad for your projects, the List View that makes navigation convenient, Blueprints and Workflow Rules that assist in automating routine tasks, Gantt chart that visually represents your work items, and Reports that throw analytical insights, make Zoho Projects a robust project management solution for team members that are dispersed or sitting in one room.\n\nThird-party and in-house applications are tightly integrated with Zoho Projects, making it a flexible project management platform, befriending all of your favorite apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90500a0b-eb4b-4bd0-a547-9b65bcc63bf5.png","url":"https://www.softwareadvice.co.nz/software/392421/zoho-projects","@type":"ListItem"},{"name":"TeamSupport","position":17,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Freshservice","position":18,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":20,"description":"Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.\n\n\nThe self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.\n\n\nSpiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.softwareadvice.co.nz/software/365499/spiceworks-network-management-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":21,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.nz/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":22,"description":"Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Salesforce Platform","position":23,"description":"Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.\n\n\nUsers can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. \n\n\nSalesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.\n\n\nUsers can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db76f63d-1634-4a52-97fa-4342a6a36ae9.png","url":"https://www.softwareadvice.co.nz/software/319631/salesforce-platform","@type":"ListItem"},{"name":"Shortcut","position":24,"description":"Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communication between team members. It enables users to create Stories that comprise of features, bugs or chores, and add attachments or descriptions in tasks.\n\nKey features of Shortcut include customizable templates, collaboration, reporting, labeling, an activity feed and feedback management. Managers can use Kanban boards to view live updates on tasks and add new stories on the board using a drag-and-drop interface. \n\nShortcut has seamless integrations with various third-party applications such as Figma, Slack, GitHub, Bitbucket Cloud, Marker.io, Clockify and more. Pricing is available on monthly and annual subscriptions and support is extended via documentation, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64ba40c7-c88d-4447-9112-4f637c688bc8.png","url":"https://www.softwareadvice.co.nz/software/164467/clubhouse","@type":"ListItem"},{"name":"Quickbase","position":25,"description":"Quickbase is a no-code/low-code operations platform that helps small businesses, mid-market companies, and enterprise organizations across industries such as construction, manufacturing, and professional services manage workflows, projects, and data. The software is deployed cloud-based, so teams can access it from any web browser without installing software.\n\nCore features include customizable app building, workflow automation, reporting and dashboards, and role-based permissions. These tools help teams track tasks, reduce manual data entry, and keep information organized across departments. Quickbase also connects with third-party tools like spreadsheets and other business applications to centralize data in one place.\n\nSupport is available around the clock through an online knowledge base, community forums, and email. Paid plans include access to live support options. Quickbase suits operations teams looking to build custom business apps without relying on dedicated development staff.","image":"https://images.g2crowd.com/uploads/product/image/e957c16890d4333e5b90cfce67a163cb/quickbase.png","url":"https://www.softwareadvice.co.nz/software/100934/quick-base","@type":"ListItem"}],"numberOfItems":25}
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