---
description: Discover the best ITSM Tools in New Zealand. Compare top ITSM Tools tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best ITSM Tools in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

# ITSM Tools

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## Products

1. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
2. [HaloITSM](https://www.softwareadvice.co.nz/software/343984/haloitsm) — 4.7/5 (44 reviews) — HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizat...
3. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
5. [Vision Helpdesk](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segm...
6. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11641 reviews) — TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited tim...
7. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
8. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1876 reviews) — Endpoint Central is a unified endpoint management and security platform built for IT teams managing diverse device en...
9. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1495 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
10. [GitLab](https://www.softwareadvice.co.nz/software/28004/gitlab) — 4.6/5 (1227 reviews) — GitLab is your intelligent orchestration platform for DevOps. GitLab is a unified platform for the full software deve...
11. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
12. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
13. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
14. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
15. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
16. [Remote Monitoring and Management](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (461 reviews) — Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments ...
17. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) — Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and A...
18. [FixMe.IT](https://www.softwareadvice.co.nz/software/158227/fixme-it) — 4.8/5 (389 reviews) — FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from s...
19. [ServiceNow](https://www.softwareadvice.co.nz/software/27432/service-now) — 4.5/5 (361 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
20. [IT Glue](https://www.softwareadvice.co.nz/software/351312/it-glue) — 4.6/5 (342 reviews) — IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Feature...
21. [Pipefy](https://www.softwareadvice.co.nz/software/447784/pipefy-procurement) — 4.6/5 (325 reviews) — Pipefy is a no-code workflow automation and process management platform that serves mid-market and enterprise compani...
22. [Pulseway](https://www.softwareadvice.co.nz/software/36599/pulseway) — 4.7/5 (312 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
23. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (298 reviews) — NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizati...
24. [ConnectWise PSA](https://www.softwareadvice.co.nz/software/91525/connectwise-manage) — 4.1/5 (283 reviews) — ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses ...
25. [Yonyx](https://www.softwareadvice.co.nz/software/93908/yonyx) — 4.7/5 (259 reviews) — Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage inter...

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## Related Categories

- [Network Monitoring Tools](https://www.softwareadvice.co.nz/directory/4307/network-monitoring/software)
- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)

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IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. 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This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a3ae1a8-3a65-463b-839c-abb7b4663116.png","url":"https://www.softwareadvice.co.nz/software/343984/haloitsm","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":3,"description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.co.nz/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Vision Helpdesk","position":5,"description":"Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.\n\n\nThis software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.\n\n\nBusinesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.\n\n\nUsers can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.\n\n\nVision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.\n\n\nThe solution also comes with a mobile app available for Android, iOS and Windows Phone devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.softwareadvice.co.nz/software/27632/vision-helpdesk","@type":"ListItem"},{"name":"TeamViewer ONE","position":6,"description":"TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, handling high ticket volumes, or juggling multiple tools, this platform helps simplify your day-to-day work. \nBy bringing together remote access, endpoint monitoring, and AI-powered automation in one solution, TeamViewer ONE enables your team to resolve issues faster and often before users even notice them. This means fewer disruptions, lower ticket volume, and more predictable IT operations. \nInstead of switching between tools, you get a centralised view of devices, users, and system health, along with automated workflows that reduce repetitive tasks. This allows IT teams to focus on higher-value initiatives while maintaining performance and security. \nTeamViewer ONE is designed to scale with your organisation, whether you’re supporting a growing workforce or managing multiple locations. With built-in automation, proactive alerts, and guided remediation, teams can improve response times and maintain consistent service levels. \nFor organizations looking for a solution that’s easy to adapt, efficient to operate, and backed by responsive support, TeamViewer ONE provides a practical path to more proactive, streamlined IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/475c5739-e3c4-4b32-87f5-9faef564c4ae.png","url":"https://www.softwareadvice.co.nz/software/99131/teamviewer","@type":"ListItem"},{"name":"Freshdesk","position":7,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"ManageEngine Endpoint Central","position":8,"description":"Endpoint Central is a unified endpoint management and security platform built for IT teams managing diverse device environments. It brings together the core functions of endpoint management, patching, software deployment, remote access, mobile device management, and security into a single console, reducing the need to operate multiple disconnected tools.\n\nEndpoint Management Across Every OS\nThe platform supports Windows, macOS, Linux, iOS, Android, and Chrome OS, giving IT teams consistent control across all device types. From initial provisioning through ongoing configuration management to decommissioning, Endpoint Central handles the full device lifecycle without requiring separate solutions for each operating system.\n\nPatch Management\nPatch deployment is automated across operating systems and 1000+ third-party applications. IT teams can define deployment policies, test patches before rollout, schedule updates within approved maintenance windows, and monitor compliance across the fleet. This reduces manual effort and shortens time to remediation.\n\nRemote Desktop and Support\nBuilt-in remote desktop capabilities allow IT technicians to connect to endpoints instantly and resolve issues in real time. File transfer, session recording, and multi-monitor support are included, removing dependency on third-party remote tools and accelerating support for distributed workforces.\n\nSoftware Deployment and Inventory\nApplications can be deployed, updated, or uninstalled across thousands of endpoints simultaneously using custom deployment policies. The platform maintains a continuously updated inventory of hardware and software assets to support license compliance, audit readiness, and capacity planning.\n\nMobile Device Management\nEndpoint Central includes integrated MDM for iOS and Android devices. IT teams can enroll devices, push configuration profiles, distribute applications, enforce security policies, and perform remote actions, including selective or full device wipe. Both corporate-owned and BYOD environments are supported.\n\nOS Imaging and Provisioning\nOS imaging workflows allow IT teams to build, manage, and deploy standardized system images across the organization. New devices can be provisioned quickly and consistently, reducing setup time and ensuring uniform configurations from day one.\n\nEndpoint Security\nSecurity capabilities are built into the platform rather than requiring a separate product. Vulnerability assessment surfaces weaknesses ranked by severity. Application control prevents unauthorized software execution. Device control manages USB and peripheral access. Endpoint privilege management removes unnecessary local admin rights while supporting approved elevation. Browser security policies reduce web-based exposure. BitLocker and FileVault management enforces disk encryption across Windows and macOS.\n\nDeployment Options and Editions\nEndpoint Central is available as a cloud-hosted solution or an on-premises installation. Five editions are available: Free, Professional, Enterprise, UEM, and Security. Each edition builds on the previous, allowing organizations to start with core management capabilities and expand into advanced security features as needs evolve.\n\nWho It Is Built For\nEndpoint Central is used by IT administrators, systems engineers, and security teams across healthcare, finance, education, manufacturing, and the public sector. It is suited for organizations managing hundreds to tens of thousands of endpoints looking to consolidate operations, reduce tool sprawl, and improve security posture.","image":"https://images.g2crowd.com/uploads/product/image/8280adad4374f866281e964c1440dc1a/manageengine-endpoint-central.jpg","url":"https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central","@type":"ListItem"},{"name":"Zoho Assist","position":9,"description":"Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. \n\nKey features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.\n\nWith multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.\n\nZoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. \n\nZoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.softwareadvice.co.nz/software/392373/zoho-assist","@type":"ListItem"},{"name":"GitLab","position":10,"description":"GitLab is your intelligent orchestration platform for DevOps. \n\nGitLab is a unified platform for the full software development lifecycle, consolidating planning, source code management, CI/CD, security, and deployment in a single application. Teams eliminate context switching and manual handoffs, maintaining continuous flow from idea to production.\n\nBuilt-in CI/CD includes code testing, artifact management, environment management, and feature flags. Security runs continuously throughout development: SAST, DAST, dependency scanning, secret detection, container scanning, and IaC scanning.\n\nGitLab Duo Agent Platform brings team-level agentic AI to the entire lifecycle: code generation, automated code review, issue-to-merge-request flows, pipeline remediation, and vulnerability triage. Multiple agents work in parallel while developers steer.\n\nGitLab supports flexible deployment: SaaS, self-managed, dedicated single-tenant, and FedRAMP-compliant environments for government.\n\nContact us to learn more today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a4c64d3-570d-43a0-9ab9-725c546efdf4.png","url":"https://www.softwareadvice.co.nz/software/28004/gitlab","@type":"ListItem"},{"name":"TeamSupport","position":11,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.nz/software/363691/service-cloud","@type":"ListItem"},{"name":"JIRA Service Management","position":13,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":14,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.nz/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":15,"description":"Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Remote Monitoring and Management","position":16,"description":"Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, professional services automation, and remote access in one place, helping IT teams monitor devices, automate routine tasks, and manage client billing without switching between tools. Core features include patch management, which keeps devices up to date automatically, ticketing and helpdesk tools for tracking and resolving issues, and network discovery for mapping connected devices. IT teams can run scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance.","image":"https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/remote-monitoring-and-management.png","url":"https://www.softwareadvice.co.nz/software/125932/atera","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":17,"description":"Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and AI-driven Behavioral Threat Detection into a single tool for IT teams, technical support operators, and MSP/MSSP. Use requires no configuration, and mobile connectivity is included at no extra cost.\nThrough screen sharing, technicians deliver remote support for instant troubleshooting or planned, unattended maintenance. Sessions move faster with multi-monitor support, quick-select shortcuts, and command-line configuration, backed by access policies and passwords customized for each user or device.\nEvery session includes Chat, file transfer, an unlimited online address book, and remote printing, with automatic updates and unattended access available through a single click.\nMobile support does more than connect to smartphones or tablets: via Supremo Mobile, technicians can turn a mobile device into the master controller to access computers and servers, complete with direct access to Android and iOS endpoints.\nWithin RMM, functionality includes Patch Management, Network Scan, Remote Shell, and live Process, Service, and Event monitoring, creating a continuously updated Hardware&Software Inventory across all managed devices. Help Desk tools feature a Support Queue and remote support invoicing, featuring configurable billing models tailored to client contracts.\nFor larger deployments, Supremo handles automatic and mass configuration and deployment, real-time license usage control, and detailed, exportable connection reports. User management and license sharing enable a Support Team to balance tasks and distribute workload seamlessly. Additionally, the application can be rebranded using Supremo Custom and Custom Pro for MSPs and MSSPs delivering support services.\nEnd-users receiving support do not need to create an account, install a VPN, or modify router and firewall rules - they simply download and execute the client, with connection confirmation available as an extra verification step before access begins.\nSessions run across an encrypted, 2FA-protected connection. A complete security posture is established using anti-brute-force protection, ID whitelisting, connection confirmation, and granular permissions, while system integration is achieved via a command-line interface, open APIs, or custom software builds.\nInstead of per-seat pricing, Supremo measures active concurrent connections and, as an option, managed RMM endpoints, providing unlimited remote users and endpoints to connect to. Billing options include quarterly, annual, or multi-year terms, with term length, connection counts, and monitored devices easily adjusted from the online account dashboard at any time. \nThree tiers - Solo, Business, and Professional - range from one connection to as many as you need to run simultaneously, with core functions such as RMM, device health monitoring, Patch Management, advanced reporting, and Helpdesk features centered in the Professional plan.","image":"https://images.g2crowd.com/uploads/product/image/9793050a79f43e891f71f4b7b98f6b2e/supremo.png","url":"https://www.softwareadvice.co.nz/software/100976/supremo","@type":"ListItem"},{"name":"FixMe.IT","position":18,"description":"FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.\n\nFixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/105710c7-d691-45a7-8237-0a283997660d.png","url":"https://www.softwareadvice.co.nz/software/158227/fixme-it","@type":"ListItem"},{"name":"ServiceNow","position":19,"description":"ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.\n\nServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.\n\nWith ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.\n\nServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.softwareadvice.co.nz/software/27432/service-now","@type":"ListItem"},{"name":"IT Glue","position":20,"description":"IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.\n\n\nIT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.\n\n\nAdditionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.\n\n\nServices are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.softwareadvice.co.nz/software/351312/it-glue","@type":"ListItem"},{"name":"Pipefy","position":21,"description":"Pipefy is a no-code workflow automation and process management platform that serves mid-market and enterprise companies across industries such as HR, finance, procurement, and IT. The software is cloud-based, making it accessible from any web browser without local installation. Core features include customizable process templates, automated task routing, form-based data collection, and integrations with third-party tools. Pipefy allows teams to build and manage workflows without writing code, reducing manual work and keeping processes consistent across departments. Reporting and analytics tools give managers visibility into bottlenecks and team performance. Support is available via email, live chat, and an online knowledge base with guides and tutorials.","image":"https://images.g2crowd.com/uploads/product/image/449a7c912c5e493a3d51990298e9b500/pipefy.png","url":"https://www.softwareadvice.co.nz/software/447784/pipefy-procurement","@type":"ListItem"},{"name":"Pulseway","position":22,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.co.nz/software/36599/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":23,"description":"NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.softwareadvice.co.nz/software/349671/ninjarmm","@type":"ListItem"},{"name":"ConnectWise PSA","position":24,"description":"ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.\n\nConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.\n\nAdditionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices.\n\nSupport is available via phone, email and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.softwareadvice.co.nz/software/91525/connectwise-manage","@type":"ListItem"},{"name":"Yonyx","position":25,"description":"Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.\n\n\nYonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.\n\n\nYonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.softwareadvice.co.nz/software/93908/yonyx","@type":"ListItem"}],"numberOfItems":25}
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