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description: Page 4 - Discover the best IT Service Software in New Zealand. Compare top IT Service Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 4 - Best IT Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# IT Service Software

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## Products

1. [Tiflux](https://www.softwareadvice.co.nz/software/242300/tiflux) — 4.9/5 (15 reviews) — Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket ...
2. [Virima](https://www.softwareadvice.co.nz/software/269087/virima) — 4.6/5 (15 reviews) — Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets ...
3. [MSP Manager](https://www.softwareadvice.co.nz/software/73692/solarwinds-msp-manager) — 3.9/5 (15 reviews) — MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via...
4. [EV Service Manager](https://www.softwareadvice.co.nz/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
5. [C2](https://www.softwareadvice.co.nz/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
6. [Capacity](https://www.softwareadvice.co.nz/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
7. [Iperius Console](https://www.softwareadvice.co.nz/software/439159/iperius-console) — 3.8/5 (14 reviews) — Iperius Console is a comprehensive solution tailored for centralized security management, especially for resellers an...
8. [CA Service Desk Manager](https://www.softwareadvice.co.nz/software/410996/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change ...
9. [RG System Suite](https://www.softwareadvice.co.nz/software/153289/rg-system) — 4.8/5 (13 reviews) — RG System Suite is a SaaS platform designed for MSPs, office administrators and software publishers who need to monit...
10. [Specops uReset](https://www.softwareadvice.co.nz/software/355804/specops-ureset) — 4.6/5 (12 reviews) — Specops uReset is a self-service password reset solution that enables users to reset their password using an authenti...
11. [iTOP](https://www.softwareadvice.co.nz/software/475478/ITOP) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility f...
12. [AntMyERP](https://www.softwareadvice.co.nz/software/94781/ant-my-erp) — 5.0/5 (11 reviews) — Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, ser...
13. [Total Network Inventory](https://www.softwareadvice.co.nz/software/157042/total-network-inventory) — 4.7/5 (11 reviews) — Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses...
14. [Network Detective Pro](https://www.softwareadvice.co.nz/software/429119/network-detective-pro) — 4.5/5 (10 reviews) — Network Detective is an IT assessment tool that allows businesses to detect and fix network issues, identify vulnerab...
15. [Saleoid](https://www.softwareadvice.co.nz/software/381715/equp) — 4.6/5 (10 reviews) — Saleoid was built to bridge a gap we kept seeing in the market. Most teams are forced to choose between a lightweight...
16. [Sunrise ITSM](https://www.softwareadvice.co.nz/software/324312/sunrise-itsm) — 4.4/5 (10 reviews) — With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your org...
17. [Rezolve AI](https://www.softwareadvice.co.nz/software/254186/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT...
18. [Mission Control](https://www.softwareadvice.co.nz/software/267921/mission-control) — 4.8/5 (9 reviews) — Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one plac...
19. [IT Care Center](https://www.softwareadvice.co.nz/software/514284/IT-Care-Center) — 4.6/5 (9 reviews) — IT Care Center (ITCC) is an IT service management (ITSM) and enterprise service management platform designed to empow...
20. [ServiceWise](https://www.softwareadvice.co.nz/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...
21. [ServiceLedger](https://www.softwareadvice.co.nz/software/155524/serviceledger) — 4.0/5 (8 reviews) — ServiceLedger is an on-premise service management solution that allows users to automate the process of scheduling an...
22. [Tesseron](https://www.softwareadvice.co.nz/software/352124/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundens...
23. [SmartITSM](https://www.softwareadvice.co.nz/software/431222/smartitsm) — 4.6/5 (8 reviews) — Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify e...
24. [IncidentMonitor](https://www.softwareadvice.co.nz/software/27724/incidentmonitor) — 4.1/5 (7 reviews) — IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other busines...
25. [ServicePRO](https://www.softwareadvice.co.nz/software/373753/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)
- [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software)
- [Document Management Software](https://www.softwareadvice.co.nz/directory/722/document-management/software)
- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Procurement Software](https://www.softwareadvice.co.nz/directory/249/procurement-software/software)

## Links

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Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports.\n\nTiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. 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These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID).\n\nVirima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges.\n\nTo learn more, visit https://www.virima.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40617d48-f54a-4475-ae67-ef6cef9e6c9a.png","url":"https://www.softwareadvice.co.nz/software/269087/virima","@type":"ListItem"},{"name":"MSP Manager","position":3,"description":"MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.\n\nMSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. \n\nMSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b445a47-5a49-47d0-aaae-e9a7d418aecb.png","url":"https://www.softwareadvice.co.nz/software/73692/solarwinds-msp-manager","@type":"ListItem"},{"name":"EV Service Manager","position":4,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.co.nz/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":5,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.co.nz/software/337609/c2-atom","@type":"ListItem"},{"name":"Capacity","position":6,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.co.nz/software/183274/capacity","@type":"ListItem"},{"name":"Iperius Console","position":7,"description":"Iperius Console is a comprehensive solution tailored for centralized security management, especially for resellers and Managed Service Providers (MSPs). It seamlessly integrates with other Iperius suite products, streamlining IT infrastructure and customer backups monitoring processes. \n\nKey Features and Benefits:\n\nCentralized Monitoring: Iperius Console helps users monitor backups in a centralized manner. It provides a clear security status overview of monitored computers, allowing issue detection.\n \nIntegration with Iperius Remote: This feature facilitates instant remote desktop access. Users can connect to any monitored computer without any router or firewall configurations, making system maintenance more efficient.\n\nComprehensive Reports: The console offers detailed reports on backup results, error details, and each PC or server's status where Iperius is installed.\n\nRemote Task Execution: From the Iperius Console, organizations can run backup jobs remotely. This is particularly useful for re-running backups that encountered errors. Additionally, users can update Iperius on all computers automatically.\n\nMultiuser Management: It allows managers to create custom users and administrators with varying permissions. This allows for tailored access to specific workgroups and functionalities.\n\nRemote Backup Scheduling: Modify, enable, or disable backup schedules remotely, giving users full control over all installations.\n\nReal-time Hardware/Software Monitoring: It enables administrators to stay informed about the systems' status at both software and hardware levels. This includes insights into antivirus and firewall status, disk capacity, RAM and CPU usage, and more.\n\nMobile Integration: Iperius Console is also available on Android and iOS. It also helps users receive push notifications on mobile devices to stay updated about backup results or any issues on the monitored computers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce22b5b4-05ad-4710-b50c-715f657d0ff3.png","url":"https://www.softwareadvice.co.nz/software/439159/iperius-console","@type":"ListItem"},{"name":"CA Service Desk Manager","position":8,"description":"CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.\n\n\nThe xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.\n\n\nThe self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01a85a9f-df24-4739-a7ca-046a726114bb.jpeg","url":"https://www.softwareadvice.co.nz/software/410996/ca-service-desk-manager","@type":"ListItem"},{"name":"RG System Suite","position":9,"description":"RG System Suite is a SaaS platform designed for MSPs, office administrators and software publishers who need to monitor, secure and manage their customers' IT infrastructures. It combines RMM monitoring, remote assistance, backup and cybersecurity in a single environment, offering centralised and consistent management of IT assets.\n\nFrom a single dashboard, technical teams can monitor the status of servers, workstations, network equipment and critical services, receive real-time alerts and automate tasks (application deployment, scripts, Windows updates). Integrated remote control allows for rapid intervention without prior installation and speeds up incident resolution.\n\nThe solution also incorporates Bitdefender technology to protect client environments, as well as two complementary backup modules for Microsoft 365 and local data. A sovereign password manager completes the ecosystem to centralise sensitive access. Available on web and mobile, hosted in France and designed for multi-tenancy, RG System Suite offers MSPs a unified platform to monitor and maintain their infrastructures with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d485e7-2cd0-4e9f-b880-369ffa9498c1.png","url":"https://www.softwareadvice.co.nz/software/153289/rg-system","@type":"ListItem"},{"name":"Specops uReset","position":10,"description":"Specops uReset is a self-service password reset solution that enables users to reset their password using an authentication engine. It also updates locally cached credentials, even when users are off VPN. The platform allows organizations to greatly reduce expensive password reset calls to the IT service desk. In addition, we enable users to securely reset their Active Directory passwords themselves with an easy interactive experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31a9fa6a-c815-4cc2-bc8c-9390a75da79a.png","url":"https://www.softwareadvice.co.nz/software/355804/specops-ureset","@type":"ListItem"},{"name":"iTOP","position":11,"description":"iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management.\n\nIt serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.softwareadvice.co.nz/software/475478/ITOP","@type":"ListItem"},{"name":"AntMyERP","position":12,"description":"Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, services and peripherals, managed print services, security systems like CCTV, medical equipment, fitness equipment, HVAC, fire fighting systems, POS, AV industries, telephone systems and more. It also assists sales, service, rental, repair and AMC businesses.\n\n\nFeatures of Ant My ERP include asset management, reporting, task administration, invoicing, follow-up scheduling, data export, alerts/notifications, barcode scanning, timesheets, payroll processing, regulatory compliance and more. \n\n\nPricing is available on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/55d1890f-ec9d-4399-ade3-1894f9c7b183.png","url":"https://www.softwareadvice.co.nz/software/94781/ant-my-erp","@type":"ListItem"},{"name":"Total Network Inventory","position":13,"description":"Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operating systems, running processes, hardware, software and hotfixes.\n\nTotal Network Inventory helps users manage inventory, software assets, and logs. The solution groups network assets and allows users to attach comments or other information to them. The reports generated by the system can be copied, printed or exported for further use. It also offers search functionality that displays results in real time as the user types.\n\nUsers can manage and view the inventory log to see information about application installation, hardware connection and disk space usage. It allows users to select the exact time and date for the scheduled scans of different asset types. Users can specify different credentials for different asset types in order to increase security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/035f4ba8-64e5-4c65-a469-88e49baab5de.png","url":"https://www.softwareadvice.co.nz/software/157042/total-network-inventory","@type":"ListItem"},{"name":"Network Detective Pro","position":14,"description":"Network Detective is an IT assessment tool that allows businesses to detect and fix network issues, identify vulnerabilities and highlight areas for improvement. The plug-in is available in three plans, each providing different capabilities and integrations.\n\nThe solution can be used anywhere without leaving a footprint. MSPs can use the application to onboard new clients and improve service delivery operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f08c6ed1-c52e-4650-8ab7-afb32724539c.png","url":"https://www.softwareadvice.co.nz/software/429119/network-detective-pro","@type":"ListItem"},{"name":"Saleoid","position":15,"description":"Saleoid was built to bridge a gap we kept seeing in the market. Most teams are forced to choose between a lightweight CRM that cannot run their full workflow, or an expensive all-in-one suite that is bloated, complex, and priced like an enterprise tool. Growing businesses need something simpler: one connected system that keeps every customer interaction, document, message, invoice, and campaign tied to the same record.\n\nThat is where Saleoid fits in. It is designed as a true all-in-one platform that connects the entire revenue journey from generating leads to managing relationships, closing deals, running marketing, and getting paid. Instead of scattered files across computers, email threads, online drives, and WhatsApp chats, Saleoid keeps documents organized under each client so your team always knows what is missing and what comes next. You can request documents over email and automate reminders to reduce back-and-forth and delays.\n\nPain points Saleoid solves\n\n* Tool overload and messy handoffs: Sales, marketing, billing, and documents often live in separate tools. Saleoid unifies them so data is not duplicated and teams do not chase updates.\n* CRMs that do not scale with real workflows: Many CRMs stop at contact and pipeline tracking. Saleoid supports automation, add-on apps, and a broader operating layer that grows with your process.\n* Pricing that punishes growth: Per-seat pricing and hidden add-ons can make suites expensive fast. Saleoid starts at just $5/month on a 2-year plan and stays modular so you add apps only when needed.\n* Low email deliverability: Saleoid supports one-time contact validation (via credits) when adding contacts for marketing emails, helping keep lists cleaner and deliverability stronger.\n* Multi-company management headaches: Agencies and multi-brand teams often need multiple accounts. Saleoid supports managing multiple companies under one subscription.\n\nHow teams use Saleoid today\nCustomers often start by centralizing contacts, deals, and documents, then layer in workflows like lead capture forms, follow-up automation, marketing campaigns, and billing without migrating to a completely different system later. Since Saleoid supports both Custom Plans and Bundled Plans, teams can begin lean and switch plans as their needs evolve.\n\nEvery plan includes a 15-day risk-free trial, and 1:1 onboarding and support is available with applicable plans or as a one-time add-on. If you want the Best CRM Software experience without the usual complexity and cost, Saleoid is built to be that connected system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/686fef78-87fb-488a-a923-5adf5ab45b96.png","url":"https://www.softwareadvice.co.nz/software/381715/equp","@type":"ListItem"},{"name":"Sunrise ITSM","position":16,"description":"With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.\n\nAs a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.\n\nWe are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.softwareadvice.co.nz/software/324312/sunrise-itsm","@type":"ListItem"},{"name":"Rezolve AI","position":17,"description":"Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT and business functions. It enables organizations to automate service processes, simplify support delivery, and provide employees with instant assistance through conversational interfaces embedded within Microsoft Teams, Slack, and enterprise environments.\n\nThe platform uses autonomous Agentic AI agents capable of understanding user intent, performing actions, and resolving service requests across multiple systems. This approach reduces dependency on manual intervention and accelerates resolution times. Employees can request support, retrieve information, or initiate workflows directly from their daily communication tools, improving accessibility and productivity.\n\nRezolve.ai enhances enterprise knowledge access through intelligent search, helping employees quickly find accurate answers from organizational resources. Its workflow automation capabilities allow organizations to automate service processes without complex development, improving operational consistency and efficiency.\n\nThe platform integrates with existing ITSM systems, identity platforms, and enterprise applications, enabling organizations to enhance current service operations without disruption. With enterprise-grade security and governance controls, Rezolve.ai supports scalable and secure deployment across global organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.softwareadvice.co.nz/software/254186/rezolve-ai","@type":"ListItem"},{"name":"Mission Control","position":18,"description":"Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and Gantt charts, organize work your way. \nWe're natively integrated with Salesforce and are the go-to solution for thousands of businesses globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a31dc1cf-d35b-45ae-a0dd-6fff75750c29.png","url":"https://www.softwareadvice.co.nz/software/267921/mission-control","@type":"ListItem"},{"name":"IT Care Center","position":19,"description":"IT Care Center (ITCC) is an IT service management (ITSM) and enterprise service management platform designed to empower enterprises with streamlined, scalable IT operations. Available as both a cloud-based and on-premises solution, ITCC provides a comprehensive suite of ITIL-compliant tools to manage incidents, assets, changest, service catalogs, and more.\n\nIt lets stakeholders consolidate all IT processes into one centralized platform, enabling teams to collaborate seamlessly and resolve issues. With the built-in APEX low-code platform, operators can design, automate, and adjust workflows to match the organization’s unique needs. The platform enables managers to ain valuable insights with real-time analytics and visual BOT flows, helping IT teams to anticipate and address challenges prior to escalation. IT Care Center can be integrated with existing tools and systems, creating an IT ecosystem to enhance productivity and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aae2b06c-312c-4f2c-a091-76171b29acc9.jpeg","url":"https://www.softwareadvice.co.nz/software/514284/IT-Care-Center","@type":"ListItem"},{"name":"ServiceWise","position":20,"description":"ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.\n\n\nServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.co.nz/software/30481/servicewise","@type":"ListItem"},{"name":"ServiceLedger","position":21,"description":"ServiceLedger is an on-premise service management solution that allows users to automate the process of scheduling and dispatching service delivery for customers. It serves clients in HVAC, plumbing, electrical, security and equipment service segments. The solution primarily caters to the needs of small and midsize organizations.\n\n\nThe key features include contact management, service and job scheduling, inventory control, equipment service and preventative maintenance and more. The customer portal allows the clients to track the status of their work orders. The time management feature helps in managing the scheduled tasks assigned on each day, week, or month and analyzing the workload and capacity of employees to perform additional tasks. This helps the managers to set benchmarks for each employee based on their job profile.\n\n\nServiceLedger is accessible on Android and iOS devices and offers integration with third-party accounting software such as QuickBooks, Peachtree and Sage 50. Support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a3f19f3-9952-4f99-8265-97935a963c5b.png","url":"https://www.softwareadvice.co.nz/software/155524/serviceledger","@type":"ListItem"},{"name":"Tesseron","position":22,"description":"Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebe1a4c9-63e9-45d2-a2c5-92c67eb23e6e.png","url":"https://www.softwareadvice.co.nz/software/352124/tesseron-asm","@type":"ListItem"},{"name":"SmartITSM","position":23,"description":"Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify error-prone processes, monitor service outages, and more on a unified platform. It enables supervisors to link incident tickets to issues and configure various roles and approvals. \n\nThe tool allows users to track asset lifecycle duration, troubleshoot the system during service operations, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa29640c-84ec-4e12-9f82-5782f6b6cd2b.jpeg","url":"https://www.softwareadvice.co.nz/software/431222/smartitsm","@type":"ListItem"},{"name":"IncidentMonitor","position":24,"description":"IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.\n\n\nThe service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.\n\n\nKey features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners.\n\n\nIncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.softwareadvice.co.nz/software/27724/incidentmonitor","@type":"ListItem"},{"name":"ServicePRO","position":25,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.  \n\nFrom support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.co.nz/software/373753/servicepro","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4207/it-service/software?page=4#itemlist","numberOfItems":25}
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