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description: Page 3 - Discover the best IT Service Software in New Zealand. Compare top IT Service Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 3 - Best IT Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# IT Service Software

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## Products

1. [The Service Program](https://www.softwareadvice.co.nz/software/156772/the-service-program) — 4.6/5 (59 reviews) — The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction...
2. [Deepser](https://www.softwareadvice.co.nz/software/426975/deepser) — 4.6/5 (56 reviews) — Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support r...
3. [CloudRadial](https://www.softwareadvice.co.nz/software/243637/cloudradial) — 4.7/5 (55 reviews) — CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deli...
4. [ChangeGear](https://www.softwareadvice.co.nz/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
5. [Datto RMM](https://www.softwareadvice.co.nz/software/193912/datto-rmm) — 4.3/5 (40 reviews) — Datto RMM is a cloud-based remote monitoring and management solution that enables MSPs to manage endpoints across an ...
6. [Symantec Ghost Solution Suite](https://www.softwareadvice.co.nz/software/301339/symantec-ghost-solution-suite) — 4.3/5 (36 reviews) — Symantec Ghost Solution Suite is a disk imaging software designed to help businesses with imaging and deploying deskt...
7. [EcholoN](https://www.softwareadvice.co.nz/software/108411/echolon) — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
8. [NetSupport Manager](https://www.softwareadvice.co.nz/software/213205/netsupport-manager) — 4.8/5 (32 reviews) — Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN...
9. [HelpSpace](https://www.softwareadvice.co.nz/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
10. [Hornbill](https://www.softwareadvice.co.nz/software/136309/hornbill) — 4.7/5 (30 reviews) — Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee exper...
11. [Kaseya BMS](https://www.softwareadvice.co.nz/software/428259/kaseya-bms) — 4.1/5 (29 reviews) — Kaseya BMS is a business management solution that helps companies manage their products and services. The software ha...
12. [ALVAO Service Desk](https://www.softwareadvice.co.nz/software/328211/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integ...
13. [XEOX](https://www.softwareadvice.co.nz/software/324431/xeox) — 4.5/5 (27 reviews) — This cloud-based modular platform is an administration tool that streamlines the remote management and monitoring of ...
14. [Xurrent](https://www.softwareadvice.co.nz/software/140815/itrp) — 4.7/5 (27 reviews) — Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secu...
15. [JDisc Discovery](https://www.softwareadvice.co.nz/software/85130/jdisc-discovery) — 4.7/5 (26 reviews) — JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serve...
16. [Intelligent Service Management](https://www.softwareadvice.co.nz/software/164920/cloud-service-management) — 4.4/5 (24 reviews) — Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL proces...
17. [ITarian](https://www.softwareadvice.co.nz/software/149941/itarian) — 3.8/5 (23 reviews) — ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients...
18. [Electric AI](https://www.softwareadvice.co.nz/software/380630/electric-ai) — 3.7/5 (23 reviews) — Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform ...
19. [Canfigure](https://www.softwareadvice.co.nz/software/264673/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choos...
20. [ky2help](https://www.softwareadvice.co.nz/software/372047/ky2help) — 4.3/5 (21 reviews) — An easy-to-use all-in-one programme for IT \& enterprise service management is ky2help. The default software is ce...
21. [vScope](https://www.softwareadvice.co.nz/software/210370/vscope) — 4.7/5 (21 reviews) — Designed for medium to large-sized businesses across industries, vScope is a cloud-based inventory management tool fo...
22. [Callroute](https://www.softwareadvice.co.nz/software/433664/callroute) — 4.9/5 (21 reviews) — At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devic...
23. [ServoDesk](https://www.softwareadvice.co.nz/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
24. [Infradesk](https://www.softwareadvice.co.nz/software/407102/infradesk) — 5.0/5 (17 reviews) — The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management,...
25. [Remedyforce](https://www.softwareadvice.co.nz/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)
- [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software)
- [Document Management Software](https://www.softwareadvice.co.nz/directory/722/document-management/software)
- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Procurement Software](https://www.softwareadvice.co.nz/directory/249/procurement-software/software)

## Links

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Additionally, technicians can scan QR codes to access customer information, attach images to invoices and capture clients' signature.\n\n\nThe Service Program facilitates integration with QuickBooks, which helps businesses automatically synchronize data across systems. The product is available on monthly or annual subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de2924d0-28ad-40d5-9c6e-aa858c003d38.png","url":"https://www.softwareadvice.co.nz/software/156772/the-service-program","@type":"ListItem"},{"name":"Deepser","position":2,"description":"Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. 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Thanks to the nature of the platform, it can be used by all industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.softwareadvice.co.nz/software/426975/deepser","@type":"ListItem"},{"name":"CloudRadial","position":3,"description":"CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory. \n\nSupport teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1295a6d-554b-4d94-a9c6-287581ac770f.png","url":"https://www.softwareadvice.co.nz/software/243637/cloudradial","@type":"ListItem"},{"name":"ChangeGear","position":4,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. \n\nChangeGear is available in both on-premise and cloud deployment for users’ convenience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.softwareadvice.co.nz/software/128878/changegear","@type":"ListItem"},{"name":"Datto RMM","position":5,"description":"Datto RMM is a cloud-based remote monitoring and management solution that enables MSPs to manage endpoints across an IT infrastructure. With automation configurations for tools such as network monitoring, patch management, and remote control, MSPs can increase service delivery efficiency without wasting time on every system event. Datto RMM integrates with MSP-centric tools such as AutoTask PSA, Connectwise Manage, Datto Continuity, Datto Networking, ITGlue, and other tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e081d72-7972-4dba-a470-c7a7362c598a.png","url":"https://www.softwareadvice.co.nz/software/193912/datto-rmm","@type":"ListItem"},{"name":"Symantec Ghost Solution Suite","position":6,"description":"Symantec Ghost Solution Suite is a disk imaging software designed to help businesses with imaging and deploying desktops and servers. The platform enables managers to perform configurations to deploy software across various operating systems.\n\nAdditionally, administrators can add, modify and delete computers as well as job tasks on a unified interface.\n\nSymantec Ghost Solution Suite lets stakeholders configure and upgrade software across various managed devices. Pricing is available on request and support is extended via email, forums, knowledge base, chat and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16f7deb2-9e9c-458c-b944-c32f9d51de45.png","url":"https://www.softwareadvice.co.nz/software/301339/symantec-ghost-solution-suite","@type":"ListItem"},{"name":"EcholoN","position":7,"description":"EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and service level management on a centralized platform. Administrators can configure access permissions for specific employees and gain insights into trends, key performance indicators (KPI), customer service transactions and other metrics.\n\n\nKey features of EcholoN include activity dashboard, compliance management, time tracking, resource planning and real-time communication. Managers can assess potential risks, collect feedback from employees, suppliers or customers and track inventory across service vehicles. Additionally, professionals can utilize templates to create business documents and export reports in multiple file formats.\n\n\nEcholoN facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, SAP, Infor, Navision and more. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.softwareadvice.co.nz/software/108411/echolon","@type":"ListItem"},{"name":"NetSupport Manager","position":8,"description":"Multi-platform Remote Desktop Access and Control\nWith its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access.\nAt home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home.\n\nNetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team!\n\nFlexibility:\nWith its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.\n\nEfficiency:\nIts unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.\n\nSecurity:\nAs a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.\n\nHigh speed remote control:\nSeamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move.\n- Browse, locate and connect to all systems\n- Watch, share or control devices on multiple platforms at the same time\n- Screen sharing, annotation and recording\n- Chat, message and interact with users\n- Remotely connect to users through a unique HTTP Gateway\n- Automate tasks with the scripting suite\n- Printer and clipboard redirection\n- 1:1 and 1:many file transfer\n\n\nSystems management:\nIts complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected.\n- Hardware inventory\n- Software inventory\n- View estimated location of devices\n- View and control remote applications, processes and running services\n- Automate tasks with the scripting suite\n- Remote command prompt and registry editor\n- Remotely power on or off devices\n- Group devices into a clear hierarchy\n- Full support for INTEL vPro devices\n\nSecurity and AD integration:\nDelivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe.\n- Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration)\n- Full data encryption up to 256bit AES\n- Two-factor authentication (2FA)\n- Supports RADIUS authentication\n- ‘On-premise’ solution for seamless remote support via its unique Gateway\n- Require user acknowledgements and encrypted passwords\n- Authenticate connections directly\n- Full Active Directory integration\n- Enabled/disabled features per user","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50bb62a1-1205-4348-a449-c565c43d7797.png","url":"https://www.softwareadvice.co.nz/software/213205/netsupport-manager","@type":"ListItem"},{"name":"HelpSpace","position":9,"description":"HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.\n\nFeatures of HelpSpace include:\n\nTICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.\n\nTASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.\n\nDOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.\n\nWIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.\n\nINTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.\n\nImprove your customer support with HelpSpace. Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.co.nz/software/408819/helpspace","@type":"ListItem"},{"name":"Hornbill","position":10,"description":"Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee experience, information technology (IT) and human resource (HR) teams. It enables employees to collaborate on projects, generate custom reports, manage tasks and capture and store business data in a centralized repository.\n\nProfessionals can use the application to create, manage and control shared inboxes to communicate with internal and external stakeholders. It offers a host of features such as an activity dashboard, auditing, knowledge management and more. Additionally, it allows customer experience (CX) teams to create interactive content, share ideas and feedback with team members, maintain service catalogs and resolve customer queries and issues.\n\nHornbill comes with an application programming interface (API), which supports integration with various third-party platforms such as Box, Buffer, Slack, Salesforce, Microsoft Azure, Jira, Trello, Workday and more. Pricing is available on request and support is extended via phone, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1446731a-0731-4d02-950a-e7d466798c69.png","url":"https://www.softwareadvice.co.nz/software/136309/hornbill","@type":"ListItem"},{"name":"Kaseya BMS","position":11,"description":"Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.\n\n\nThe project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.\n\n\nKaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.\n\n\nKaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd499f40-dba3-4553-83b2-1cc25e47ea1a.png","url":"https://www.softwareadvice.co.nz/software/428259/kaseya-bms","@type":"ListItem"},{"name":"ALVAO Service Desk","position":12,"description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.softwareadvice.co.nz/software/328211/alvao-service-desk","@type":"ListItem"},{"name":"XEOX","position":13,"description":"This cloud-based modular platform is an administration tool that streamlines the remote management and monitoring of Windows IT infrastructures. XEOX provides a central platform for administrating MS Windows client-server configurations. Key features include network monitoring, auditing, software delivery, patch management, and system alerts for problems or failures. The system facilitates day-to-day IT processes via scripts and task automation. Any PC, smartphone, or tablet can access the system via its cloud interface. XEOX improves infrastructure stability by monitoring devices and the network status. The software alerts users of potential problems, which helps reduce IT help desk requests. It also minimizes customer complaints by identifying and resolving issues before they prompt feedback. The automation functions reduce IT-related expenses and resources. Integrated patch delivery management aims to minimize system disruptions through consistently scheduled maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61e88e3b-9de6-47ae-81ee-64c73a6f8aa3.png","url":"https://www.softwareadvice.co.nz/software/324431/xeox","@type":"ListItem"},{"name":"Xurrent","position":14,"description":"Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.\n\nOut of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.\n\nXurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b33163e-efd2-46a0-b5dd-1150bf7bb9ce.png","url":"https://www.softwareadvice.co.nz/software/140815/itrp","@type":"ListItem"},{"name":"JDisc Discovery","position":15,"description":"JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serves IT departments in industries such as education, IT consulting and logistics. Key features include audit management, configuration management, license management, IT service management and asset tracking.\n\n\nJDisc Discovery allows users to create IT documentation for networks in order to provide a view of their IT infrastructure. It helps users plan their IT investments, provide customer support help desks and form disaster recovery plans. The IT documentation is also helpful for license auditing, ISO certifications and contract outsourcing.\n\n\nJDisc Discovery can create IT documents that consist of hardware, software, IP networks and active directory information. It synchronizes with active directory and assigns devices to the respective active directory objects. It also identifies primary virtualization technologies.\n\n\nJDisc Discovery is available via a one-time payment, a yearly subscription or a single project license. It provides on-site, phone and chat-based customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/784f572a-cadf-4af4-817b-4ab8672490c0.png","url":"https://www.softwareadvice.co.nz/software/85130/jdisc-discovery","@type":"ListItem"},{"name":"Intelligent Service Management","position":16,"description":"Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.\n\nISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0aa3668e-8e77-44c6-b827-038a91c7b96b.png","url":"https://www.softwareadvice.co.nz/software/164920/cloud-service-management","@type":"ListItem"},{"name":"ITarian","position":17,"description":"ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates.\n\n\nITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices.\n\n\nTicket management module in ITarian assists managers with designing custom workflows to streamline various operations such as responding to customer queries, assigning tickets to agents and escalating issues. It is available as a free version and annual subscriptions. Support is provided via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.softwareadvice.co.nz/software/149941/itarian","@type":"ListItem"},{"name":"Electric AI","position":18,"description":"Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT help to 50,000 users and centralized IT administration to over 900 customers.\n\nReduce the amount of time spent on onboarding chores from 8 to 7 minutes and help new team members succeed right away. Manage the functionality of your systems, networks, and software from a single spot. Electric can provide you with proactive ideas, so you won't have to go through it alone.\n\nGive your team access to the approximately 200 IT specialists who make up Electric's elite IT squadron. Less than 10 minutes passed before the first response. Time to start a massive project? Whether you're contemplating an office transfer or working on ISO certification, Electric is on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7ff74a2-312b-4322-b158-613c24e7deb1.png","url":"https://www.softwareadvice.co.nz/software/380630/electric-ai","@type":"ListItem"},{"name":"Canfigure","position":19,"description":"Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.\n\nCanfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.\n\nCanfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.softwareadvice.co.nz/software/264673/canfigure","@type":"ListItem"},{"name":"ky2help","position":20,"description":"An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability required to quickly distribute processes to all business units. Ky2help is incredibly simple to implement into your system environment and is arbitrarily saleable. You gain from quick implementation and little maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b3a562d-33fe-4b0a-84c5-41f0a6386cd3.png","url":"https://www.softwareadvice.co.nz/software/372047/ky2help","@type":"ListItem"},{"name":"vScope","position":21,"description":"Designed for medium to large-sized businesses across industries, vScope is a cloud-based inventory management tool for IT infrastructure that provides valuable insights to optimize operations, reduce costs, and increase security. With vScope, users can easily manage servers, workstations, network devices, and cloud services with ease. \n\nvScope offers features such as IT Inventory and discovery to detailed history and change tracking. It empowers users with analysis and compliance tools, a CMDB, and advanced reporting capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f143e306-a5cc-4cd9-84d9-82c473b6d3d1.png","url":"https://www.softwareadvice.co.nz/software/210370/vscope","@type":"ListItem"},{"name":"Callroute","position":22,"description":"At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service.\n\nTrusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster.\n\nMost solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal.\n\nOur Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5d95f6d-e3aa-403f-87b9-fb1072ebab2f.png","url":"https://www.softwareadvice.co.nz/software/433664/callroute","@type":"ListItem"},{"name":"ServoDesk","position":23,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.co.nz/software/179890/simplisys-service-desk","@type":"ListItem"},{"name":"Infradesk","position":24,"description":"The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors.\n\nAt its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization.\n\nInfradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6925a3b-7ae9-4196-b240-9a0c3efdd3e6.jpeg","url":"https://www.softwareadvice.co.nz/software/407102/infradesk","@type":"ListItem"},{"name":"Remedyforce","position":25,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.nz/software/152479/bmc-remedyforce","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/directory/4207/it-service/software?page=3#itemlist","numberOfItems":25}
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